R a m p - U p E x p e r i e n c e

S A P S o l u t i o n M a n a g e r 7 . 2

To m D a m m e r

2 2 . 0 7 . 2 0 1 6

2

Z A L A N D O AT A G L A N C E

~3billion EURO

net sales 2015

50%return rate acrossall categories

~160million

visitspermonth

~18millionactive customers

>150,000product choices

10,000+employees in Europe

15countries

>1,500brands

3

2008-2009

2010

2011

2012-2013

W E B R I N G FA S H I O N TO P E OP L E I N 1 5 C O U N T R I E S

4

H I G H L I G H T S @ Z A L A N D O

FEBRUARYZalando expands its assortment to include apparel

APRILThe Zalando Lounge is launched in Germany

SEPTEMBERLaunch of the self-developed shop platform

DECEMBERFirst creation of a private label

MARCHThe first Zalando magazine is published

MAYFirst international launch of Zalando Lounge in France, 5 countries will follow

JULYFirst self-operated fulfillment center in Brieselang

DECEMBERLaunch of the partner program in Germany

MAYDesigner collaboration with Kaviar Gauche

JULYA new technology team starts working in Dortmund

DECEMBERZalando breaks even in the core regions Germany, Austria and Switzerland

Opening of the first custom-designed logistics center in Erfurt

Launch of the first smartphone app in Germany

OCTOBER 2008

Foundation of the company

SEPTEMBER 2009Zalando develops its first television advertisement

2010 2011 20122008 - 2009

5

H I G H L I G H T S @ Z A L A N D O

MAYThe 2,000th employee is hired in Erfurt

JULYMore than one million downloads of the app in Germany

Beginning of operations in the second custom-designed logistics centre in Mönchengladbach

DECEMBERZalando becomes a private German stock corporation (AG)

JANUARYLaunch of the iPad app in Germany

MARCHDesigner collaboration with Eleonora Carisi

After Germany, Austria, Belgium, the Netherlands and France, the partner program is launched in Italy

MAYZalando transforms into a Societas Europaea (SE)

SPRING/SUMMERInternational apps are rolled out

OCTOBERZalando goes public

MARCHZalando had a very successful year 2014 with group revenues of about EUR 2.2bn

APRILOpening of Zalando’s first international tech hub in Dublin

MAYZalando launches styling platform ZALON

JUNEZalando admitted to the MDAX

AUGUSTOpening of Zalando’s second international tech hub in Helsinki

DECEMBERInternationalization of Zalando’s logistics network starting in Stradella

2014 2015 20162013

MARCHZalando had a very successful year 2015 with group revenues of about EUR 3bn

MAYOpening of the third national Zalando outlet in Köln

S A P C O M P E T E N C E C E N T E R

6U N S E R E G E S C H I C H T E

2012 2013 2014 2015

SAP components SAP FI/COSAP PI

SAP FI-CASAP HCM SAP SolutionManager

SAP TreasurySAP BW on HANA (FI-CA, FI)

SAP BW on HANA(CO, HCM)SAP Liquidity planningSAP FCCOSAP ERP on HANASAP CRM SSF

SAP CC employees

1 3 10 20

SAP User 50 200 450 1000

SAP FI-CA datavolumes

380 GB 2 TB 4 TB

01.05.2023

Landscape Overview

7

Installation Service Provider Christoph Höltl

ConfigurationZalando

Tom Dammer

FI LandscapeHANA DB

HRLandscapeSybase DB

BWLandscapeHANA DB

CRMLandscapeSybase DB

PILandscapeSybase DB

New Installation of SAP Solution Manager 7.2 Sybase DB

ITSM, ChaRM, Fiori

- Release 7.10 SAP SAP Solution Manager - many modifications- Gain experience on a new installation- Cost estimation, use case- Fresh and clean configuration

Why not HANA?- Service Provider monitored Zalando systems- Cost Hardware- Service Provider will migrate the SAP Solution Manager to release 7.2, Zalando

will get access to Fiori Monitoring apps

Migration experience- Migration of the old SAP Solution Manager 7.1 (non-productive)

Reasons for a New Installation

8

New Installation of SAP Solution Manager 7.2 Sybase DB

Scope

9

Installation SP00

Solman Setup

Upgrade SP01/SP02

System Preperation Infrastructure Preperation

Basic Configuration

Managed System Configuration

ITSM ChaRM

System Monitoring

PerformanceOptimization

Permissions /LDAP/SAML2

Customizing, CRM_UI, BRFPLUS,

Experience – System Preparation

10

SAP Solution Manager No direct access to

Internet

Create manuallySOAP Runtime No Solution

Change Proxy ServerSettings

Service ProviderKBA 2289984

Solution

Experience – Infrastructure Preparation

11

In the same Client Will be in our SAP BW System

ABAP – JAVA Systems

Business Object – Cluster

Experience – Managed System Configuration

12

FI - ERP EHP7

HANA DB

HRERP EHP 7Sybase DB

BWNW 7.5

HANA DB

CRM 7.0 EHP 3

Sybase DB

PI NW 7.3

Sybase DB

BI Platform 4.2SAP SQL AnywhereWindows 2012 / R2

Assign Automatically Diagnostics-relevance could not set.

Incident is send to SAP

- Zalando Change Control Management is based on the SAP Standard- Copy Transaction Types into the Customer Namespace- Status Dependent Customizing with Integration into ITSM- Audit Compliant Customizing

Change Control Management

13

Request for Change Urgent Change

6 Change Managers

Transport in PRD

The tester role cannot be the same as the

developer role

Change Control Management

14

No Downgrade Protection and

Retrofit

Copy Transaction types

Status Management, PPF, Text Management, Approval Procedures

SAP Standard

Reportingwill be established

- Update ST-PI in Managed Systems- TMS Configuration, By Release 7.10 SAP Solution Manager Already Defined- Set Project Assignment of Requests as Mandatory- Generate RFC- Template User- Create Users and Business Partners- Assign Business Partner to IObject- Create Landscape and Change Cycle

ChaRM – Managed System Setup

15

Set Project Assignment of Requests as Mandatory

ChaRM – Administrations Cockpit

16

Check RFC Connection

Attribute Definition via Administration

Cockpit

BP_USER_GEN

Assign Business Partner to IObject

ChaRM – Assign Business Partner to IObject

17

User are applied via LDAP

BP will be created automatically and updated for the

respective systems

Job runs periodically

ChaRM – Create Landscape and Change Cycle

18

Solution Configuration(SLAN)

Solution Administration was very simplified. Zalando has defined 6 solutions:

CRMBWHR

FI 100FI 300

SAP Solution Manager

Creating branches and logical components in the Solution Administration

ChaRM – Change Cycle

19

Define and Unlock Change Cycle and Task List

ChaRM – Process at Zalando

20

RequirementITSM

Change Request

Approval

Urgent Change Import in QAS

TestConsultant, Department

Released for import in PRD

Import by Change Manager Zalando must respond quickly to urgent

changes.Therefore, the process for a quick import into

the PRD has been configured.Especially FI-CA, Bank communication and

interfaces to our shop need to set fast go live process in ChaRM.

6 Change Manager are authorized to import into PRD.

In emergencies, it is also possible that SAP CC Consultants can import into PRD.

A Change Manager need to approve the emergency change.

ITSM - Transactions

21

Incidents ZMIN

Support RequestZMRQ

P&O Reporting (Problem)

ZMPR

ChaRM

ITSM – Configure Manually

22

- Specify Impact, Urgency, and Priority remain the SAP Standard- TREX is enabled- SLA configuration remain the SAP Standard- Status, Text, Partner and Date Profiles remain the SAP Standard- The automatic closing of incidents is disabled. Requests from the Department- Zalando does not use Knowledge Articles- Zalando does not use Categorization Schemes

ITSM – PPF Actions and Notification

23

ZMIN

BRFPLUS Supportteam

Compared to7.10

ITSM – E-Mail Delivery

24

Support TeamE-Mail Distributor

Status NewZI_CRM_IM_SHORT_TEXT_LINK_FO

RMReporter

Support TeamZI_CRM_IM_FULL_DATA_FORM

ITSM – CRM_UI @ Zalando

25

ZSOLMANPRO ZPO

ITSM – CRM_UI @ Zalando

26

P&O Tickets

ITSM – CRM_UI @ Zalando

27

Incidents

ITSM – CRM_UI @ Zalando

28

Support Request

Support Request is used for authorization request.

We will implement Access Control.

Fiori @ Zalando

29

SAP CC Fiori App‘s

For every employee

ChaRM – Fiori System recommendation

30

DNO_CUST04 – CHANGE_REQUEST_NEW

Add Status „Done“AGSSR_STATUS

Fiori - My Incidents

31

Comparison

Fiori - My Incidents

32

Problems

33

- Guided Procedure: Permissions Errors after SP02 with the role SAP_RCA_DISP (2138636)- Hub Connectivity: Could not create a connection to SAP(2289984)- BI Platform 4.2 Could not assign Diagnostic - relevant (SAP Ticket still open)- Solution Administration: (SLAN) A Solution can not be deleted. - Closing a ITSM ticket: Deactivation of AI_CRM_IM_PROC_CHECK

Planning

34

- Configuration of Business Process Monitoring in the SAP Solution Manager (Service Provider)

- Migration of Release 7.10 SAP Solution Managers auf 7.2 (gain experience)- Configuration of Test Management and Custom Code Management.- Job Monitoring.- HANA und BI Monitoring- BW Reporting in our SAP BW System- E-Mail Inbound Configuration – 80% Done

Support

35

- Service Provider- SAP JAM Group (Ramp Up Group)- Help.sap.com – comparison 7.1 with 7.2

Question

36

?

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The information in this presentation has not been independently verified. No representation or warranty, express or implied, is made as to the accuracy or completeness of the presentation and the information contained herein and no reliance should be placed on such information. No responsibility is accepted for any liability for any loss howsoever arising, directly or indirectly, from this presentation or its contents.

D I S C L A I M E R

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