Mohamed Islam Azzam Senior 2nd level Operations Engineer. Customer Network Support (CNS) Engineer. BSC Integration engineer.

• Date of Birth: 30/07/1984 • Nationality: Egyptian • Address: 114 Amar Ebn Yasser ST. Heliopolis, Cairo Egypt • Cell Phones: +2 0111-904-9151 • Social Status: Single • Driving license: Valid - clean record • Email Address: Eng.Azzam1@live.com

Experience Summary

“Certified Experienced Engineer at Ericsson EEL, 8+ Years of Experience in Installation, Maintenance, and Operation & Technical Support. BSS Acceptance (Sites & BSC’s), SW Upgrades, BTS Commissioning, BSS Major & Critical problems handling, Analyzing, Troubleshooting & Proposing Root cause and permanent solutions Involved as Technical Sales SME for RAN Products & Managed Services in 3 projects; MTN Sudan MS, Etisalat EGY MS, ZAIN Sudan MS”

Skills Summary

• Integration, U900, DOT, Troubleshooting, Migration, Expansion, Re-Homing, S/W Upgrade, Health Check, Backups, preventive maintenance, Trouble Tickets, Network Degradations, Customer complaint Handling and Acceptance Network Nodes.

• Customer Network Support (CNS) Engineer, supporting the customer and deliver support services according to the contracted SLA, identify business needs and promotes Ericsson products. Enabling efficient service delivery of contract customer support services by owning/driving the Customer Support Request including the Emergency Handling support.

• RNC Integration engineer, analyze, prepare, implement and verify the configuration and integration of a new / relocated RNC.

• Ericsson Certified, Experienced managed service engineer, 2nd level assurance RAN Engineer.

• Ericsson Certified, RAN associate from The Ericsson Technical Certification Program. • Ericsson Certified, IP essential from The Ericsson Technical Certification Program. • Professional knowledge and handling of business object desktop intelligent performance

analyzer tool.

Career Experience Details

Work Frame: August 2011 – Jan 2016

Project: Etisalat Misr Project Employer: Ericsson Egypt limited Title: 2G BO Operation, 2nd level assurance.

• Handling BSS/RAN Operations in Etisalat Misr Managed Service Project. • Handle all kinds of CSRs; Medium/High, emergencies & FTS & consultation CSRs. • Ensuring that the services provided to customers are continuously available and performing to

Service Level Agreement (SLA) performance levels. • Troubleshooting all related network problems and outages (BSC’s Nodes & RBS’s). • Preparing & performing all Data Transcripts for all BSC actions (Expansions for Boards & GEMS

or EGEMS or GDDMs, Dismantling for all related parts, rehoming’s, Cutover, Migration for all interfaces of signaling & traffic.

• Handling BSS Performance KPIs and insuring they meet our SLA’s. • Handling of Emergencies. • New Nodes Hardware & Functional acceptance. • Handling all CP Upgrades projects; (G10B IPA14, G12B IPA05, G12B IPA07) • Handling all APG upgrades projects; (APG40 AGM21 & AGM22, APG43 AGM318 & AGM319) • Handling of all Migrations projects; (GboIP, AoIP, Abis_O_IP). • APG40/C & APG43 Major Configuring, Troubleshooting & Operating. • Handling SW Error & Analyzing problems related to PLEX Corrections needed. • Developing tools for ongoing work activities using OPS Language, VBS & Winfiol. • Follow Up with the Field Maintenance Work Orders (WO) & Assigned TT’s, • TT , Network Degradations , and Customer complains Handling. • Analyzing Critical faults & presenting permanent solutions & Root Cause.

Work Frame: March 2013 - PRESENT

Project: Etisalat Misr Project Employer: Ericsson Egypt limited Title: BSC / APG Integrator

• New BSCs (HD BSC/ HC BSC and EVO-C families) integration from scratch. • HW and functional acceptance. • BSC HW Expansion and upgrade. • BSC special projects.

Work Frame: March 2013 - PRESENT

Project: Etisalat Misr Project Employer: Ericsson Egypt limited Title: Customer Network Support engineer

• Supporting and supervising the Customer Support Request CSR and shall deliver support

services according to the contracted Service Level Agreements by means of established processes.

• Analyzing GOLs notifications and impact reporting. • First Node Implementation: for new hardware, Software, or feature. • Maintain and administer tools in accordance with predefined work procedures. • SMS – CSR handling tool • KCS – Knowledge management tool • RSG – Remote service gateway • Business Portal – Web based customer interaction portal

Work Frame: April 2011 - August 2011

Project: Etisalat Misr Project Employer: Ericsson Egypt limited Title: BSS/RAN Configuration Back office

• Handling BSS/RAN Operations in Etisalat Misr Managed Service Project. • Handling all kinds of BTS Integrations. • Handling all kinds of BTS Expansions. • Handling all radio network configurations either Minor or Major & critical actions as

Cutovers, BSIC Plans, Frequency Plans, Rehoming’s, Parameters changing, Feature trials, etc.).

Work Frame: Jan 2010 - April 2011 Project: GSM Education Employer: El Nour Educational Center Title: Telecommunication & Physics Grade4 Instructor

• Teaching as a private instructor for Telecommunication Basics, GSM Infrastructure, and

Physics for 3rd & 4th Grade Engineering.

Work Frame: June 2009 - Dec 2009

Project: Motorola Maintenance Employer: ORASCOM Trading Co. Title: Site Maintenance Engineer

• Investigating Horizon I & II BSS hardware problems & trouble shooting, Achieving very

good knowledge on cabinet Path-Balance, VSWR testing , Interference on ideal problems,

Work Frame: Jan 2009 - April 2009

Project: Cairo Delta Sites Acceptance Employer: Super Services - Ericsson Subcontractor Title: Acceptance Audit & Site Supervisor

• Acceptance Audit & Site Super-Visor for the entire Mini_Link E, Site Rollout, RBS Installation , PBC installation .

• All the TRM & Modernization Macro , Micro Installation program. • Fulfilled all the back-log on all deltas & inside Cairo upon Vodafone AAcccceeppttaannccee

IInnssttaallllaattiioonn SSppeecciiffiiccaattiioonn to RFA (Ready for Acceptance) & FAC’s.

Work Frame: Nov 2008 - Jan 2009

Project: Cairo Delta TX Integration Employer: Super Services - Ericsson Subcontractor Title: Site TX Engineer

• Site Engineer in the ADM (Add-Drop MUX) achieving very good knowledge of ADM (6340 Node Sub-Rack & interface boards) as a whole; Site survey, Site installation & cut-over on Alcatel 19’’ Rack, TELLABS equipment.

• Site Engineer for Installation of Ericsson Mini_Link E transmission equipment varying from 0.2m Antenna till 1.60m Antenna & being a highly skilled troubleshooter.

Work Frame: Aug 2008 - Nov 2008

Project: Indoor Building Solution IBS. Employer: Systel Telecom - Motorola Main Contractor Title: IBS Design & Integration Engineer

• Radio design & implementation Engineer in the IBS Project (Indoor building solutions) fulfilling the whole RF-design, indoor network implementation, cable routing design, RF-testing (VSWR, TEMS Ericson Program).

Academic Relations & Trainings included

Collage Graduation Year\ 2007:

• GMAT Admission Test Score at Arab Academy for Engineering & Technology : 482 / 600 • B.Sc. (Bachelor Degree) in Electronics & Communication Engineering Class 2007, Faculty

of engineering , Modern Academy for Engineering & Technology.

Waves & Antenna A GSM A Advanced Communication Radio and Satellite A

APG 43 Operation & Maintenance LZT 123 8938 R2A GSM BSS G10 BSC Operation and Configuration G11 BSC EVO Controller 8100 Operation and Configuration “LZT 123 9968 R1A” AXE TESTING2 Advanced. On Job Training with Core Team in Etisalat Project Mist Ericsson EEL “Configuration and Support" ETCP Certification at Ericsson Certification Days Technical IP Essential Certified. Digital Video Broadcasting (DVB - T,H) Global Mobile Systems (GSM) UMTS – HSPA – WiMAX & LTE Technologies. PDH – SDH Fundamentals. (El Masryah for Communications) Optoelectronics from May till June 2006. (Panasonic Company) Private Branch Exchange (PBX) CCNA From May till August 2005. (Virgi Tech Corporation)