www.tcs.com

Microsoft Business Unit

Rapid Remote Work

Business continuity, stability, and productivity – these have become critical factors for businesses across sectors in the post-COVID world. Organizations need scalable solutions that quickly enable employees to work from home, and ensure business continuity. Leveraging digital technologies effectively can help organizations be resilient and be adaptive to succeed in these uncertain times.

TCS' Microsoft Teams-based Rapid Remote Work solution helps companies turbocharge virtual work for employees, enables hyper connectedness and boosts productivity. This suite of integrated business apps and processes empower workforces across the world to seamlessly operate from anywhere during crises situations.

Our Solution

TCS' Rapid Remote Work enables a high-touch, hyper-connected teamwork solution for a virtual workforce (see Figure 1).

n End-to-end deployment and change management for Microsoft Teams: Rapidly deploy, rollout, drive adoption, manage change, and measure collaboration effectiveness

n Customized apps to amplify Microsoft 365: Deploy teamwork productivity or crisis communication apps and facilitate integration with ServiceNow or other Teams apps and extensions for workflow agility

n 24X7 support: Provide a flexible, adaptable support covering end-to-end management of Microsoft Teams, O365 rollout with licensing management, MS Teams' governance and training

n Seamless integration with business apps: Build low code apps for rapidly evolving business scenarios including automation and reports using Microsoft Power platform

Benefits

With TCS’ Rapid Remote Work offering, enterprises enjoy the following benefits:

n Business continuity: Guarantees business continuity by quickly enabling remote working and collaboration of employees in situations such as the COVID pandemic

n Future ready: Helps adapt to new ways of working with a foundational base to scale to future business needs

n Deployment speed: Facilitates accelerated deployment with ready-to-use but customizable Teams apps and extensions to quickly help your organization deal with commonplace challenges

n Rapid app provisioning: Quickly provision rapid apps using Microsoft Power Platform for all unanticipated IT and business needs

n Superior user productivity: Boosts user productivity through easy to use Microsoft Teams tool

Overview

In the 'new normal' of a post-COVID world, winning organizations will need to move fast to empower their employees to work remotely. While organizations have been using virtual meetings to connect teams across geographies, COVID-19 has pushed them to rethink the very concept of workplace. With travel restrictions confining people to their homes, creating a virtual office experience has become necessary for both business operations and employee engagement. In fact, a Microsoft study reports a massive 2.7 billion MS Teams meetings on March 31, 2020 - a 200 percent increase over the previous fortnight.

Remote work environment typically involves high costs related to coordination, productivity, and agility, and enterprises are keen to adopt effective collaboration tools. Remote workforces have new, ad-hoc IT needs that cannot be met by traditional development cycles and require rapid app provisioning capabilities. Moreover, shadow IT and heterogenous collaboration environments are also vulnerable to security threats.

TCS' Rapid Remote Work addresses these concerns with a conversational collaboration toolchain that can scale up to become a virtual collaboration system. It ensures rapid rollout of Microsoft Teams, an Office 365 collaboration hub, that enables remote workers to easily meet, discuss, share or even celebrate over their screens with ease.

From self-service onboarding and adoption to 24/7 support, TCS' end-to-end deployment includes rapid app provisioning and process automation. TCS Digital Workplace solutions will help assess a company's requirements, align with the business strategy, and deploy rapidly. Leveraging Microsoft productivity apps with TCS accelerators will help transform the overall collaboration experience.

The TCS Advantage

n Industry leader in Digital Workplace Services: TCS is a recognised leader in digital workplace services by market research companies Gartner and Everest Group, and offers a comprehensive set of solutions to create an intuitive, immersive, and intelligent workplace, enabled by user-empathetic design and agile execution.

n Technical expertise: TCS is a Microsoft Gold Partner and has over 50,000 Microsoft technologies trained professionals globally to support you in your transformation journey.

n Domain knowledge: TCS has a strong team of consultants with several years of experience across various industries, to contextualize the implementation to your specific industry.

Figure 1: An overview of the TCS' Rapid Remote Work solution

Rapid Remote Work | powered by MS Teams and M365 investments

MS TeamsSelf-service and do-it-yourself driven implementation and adoption in a few weeks. Transform meeting and day-to-day collaboration experience in phases.

24X7 SupportSMEs task force for M365 and MS Teams

Support critical business applications

Deploy intelligent chatbots for BCP and crisis communication

Deploy teamwork productivity apps,

Microsoft curated and TCS accelerators,

Office 365 and ServiceNow integration for workflow agility

Apps in Action

Change Biz AppsQuickly build low code apps for rapidly evolving business scenarios

Automation and reports by Power platform

n Gartner Magic Quadrant: Leader in Managed Workplace Services, North America, Europe & Asia Pacific 2020

n IDC MarketScape: Leader in Worldwide Microsoft Implementation Services 2019 Vendor Assessment

nTM Everest PEAK Matrix Assessment: Leader in

Worldwide Digital Workplace Services for 2019

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About Tata Consultancy Services Ltd (TCS)Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match.TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering

TMand assurance services. This is delivered through its unique Global Network Delivery Model , recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India.

For more information, visit us at www.tcs.com

To know more, how to enable remote work Visit the page on Microsoft Business Unit tcs.comEmail: DW.Marketing@tcs.com

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