5025

7241 7111

6132

3520

2854

2335

2948

3403

2813 29522761

22041865

2396

0

1000

2000

3000

4000

5000

6000

7000

8000

97-98 98-99 99-00 00-01 01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11

'11-12

Rate per 10,000 kms

No. of breakdowns

Quality of Services

Bangalore Metropolitan Transport Corporation

0.49

0.44

0.36

0.19 0.150.12

0.55

0.12

0.12 0.09 0.08 0.07 0.05

Numbers

302

447 444

475

417 414

472456 467

446

578

637

565 556

485

200

300

400

500

600

'97-98*

'98-99 '99-00 '00-01 '01-02 '02-03 '03-04 '04-05 '05-06 '06-07 '07-08 '08-09 '09-10 '10-11 '11-12

Rate per lakh kms

No of accidents

Quality of Services

0.29 0.260.26

0.22 0.22 0.18

0.32

0.23

0.16 0.140.15

0.15

0.12

• All Depots are equipped with emission testing facilities

Rs. 1000/- award for information on polluting vehicles

BMTC Committed to Environment

Effective Commuters addressing systems

• Publication of Citizen Charter

• Website: www.bmtcinfo.com

• Bus route information on website

• Call center facility

• Publication of Time table

• Public Address System at Bus stations

Pioneer in IT initiatives

• E-Depot: Depot activities computerized

• E-procurement: E-Tendering System adopted for Procurement of goods & services

• E-salary: ECS system of salary disbursement

• E-GPS: On-line vehicle tracking and monitoring system on 1,000 vehicles

• E-Ticketing: 1216 Electronic Ticketing Machines for ticket issue by conductors introduced on pilot basis

• PIS: Passenger Information System & IVRS on the anvil

• Call Centre facility provided

• Website: www.bmtcinfo.com

Bus Day is being observed for the citizens of Bangalore to leave their private vehicles at home and use public transportation for commuting from Feb 2010.

• Traffic congestion reduced on the day.

There has been a drop in the pollution levels on the day.

Popularising Public Transport

• Traffic Committee of Police, BBMP and BMTC

• Commuter Task Force participated by Grahak Shakthi (NGO)& RWAs

• JNNURM consultations with citizens

• Suggestions/Complaints through web page

• Media analysis by traffic wing for citizens’ opinions.

Public consultation

Financial Innovations…Cost Cutting Measures adopted:

• Swapping of high cost loans and Foreign Currency Non Resident loans

• Introduction of Prompt payment Discount for chassis and other suppliers

• Introduction of e-tendering

• Tendering of chassis procurement

• Tendering of Diesel procurement

• Consultancy and recruitment for other departments.

• Price negotiations

• Auctioning of vehicles on running condition