ray jimenez, phd copyrighted materials 2012 how to make technical & compliance training and...

Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com

How to make Technical & Compliance Training and eLearningFun and Engaging

Ray E. Jimenez, PhDChief Learning [email protected]

Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 2

How many of you feelthat sometimesour learning programsis like an interrogation?

Type in chat

Yes or No

Is the technical definition now clear?


How many of you feelthat sometimesour learning programsis like bad medicine?

Type in chat

Yes or No

Compliance program again?


Table of contentsModule LessonModule LessonModule LessonModule LessonModule LessonModule Lesson

FactsTheoriesFeaturesRulesLegaleseProcedures

Context ApplicationsHow many of you feelthat sometimesyour learning programshave too much facts,theories, rules, etc.

Type in chat

Yes or No



• Unbundling content for leaners’ view• Finding instant context• Weaving context and facts


Free eBookSend request throughhttp://tinyurl.com/storyimapcts

Mention “TMN52212”


Study physics Fixing a carVs.

What is the difference ? Type in chat.


Networkingclass

Networkingtroubleshooting

Vs.

What is the difference ? Type in chat.


Academic goals(Learning)

Personal goalsVs.


Too technical, factual1.Features2.Statistic3.Scientific finding4.Formula5.Codes6.Technical feature7.Procedure8.Legal citations9.Rules and regulations10.Database11.Numbers12.Forms13.Financial reports … many others

What happenswhen your programshave too muchof technical, factual and legalese information?

Type in chat


Why would learners have interests on citations than the rules and regulations? Why is that? Type in chat


“What does not have consequence to the person (positive or negative) does not get the attention.

It does not impact their personal goals and lives.”


Unbundling Content-From Technical View to learner View

Technical View Learner View

Content

Value Reference/instruction guide

Solve problems

Writing Functions and features, rules

Applications

Delivery

Size Long slides, lectures Small, short lessons

Format Linear Map, flexible, drill in and out

Technology Paper based, PDF, Html pageselearning PPTs, screen captures

Mobile, web, portal, collaboration, shared content

1

2

3




Content


Solve problems


Applications

Delivery





1

2


1. Exercise Suggestion: Learner view versus technical view

Ask participants to have a group discussionabout differences in design for the learners’ viewand for the technical view.

How do the approaches differ?

What have they found to work best in theirexperience?


Why do people tend to use work arounds or practical solutions ? Type in chat

Work arounds

Tasks


From paper-basedassessment tests

To iPads enableassessment tests

“We provide user’s guide, but why do users insists on their work arounds?”


“We provide managers more concernwith avoiding liabilities?”


Drip Irrigation System

Case Exercise


Improper installation


Tractor falling into the sink hole


What and where would you start your eLearning? Why? Type in chat

Drip Irrigation SystemImproper installation

Tractor falling into the sink hole


• 100 slides to 20 slides

• Easier to access• Faster to focus• References as

links

Focused on instruction


Focused on diagnosis, problem solving



Facts Must learn Context Applications

Instruction focused

Application focused


The Tractor StoryTubes are thin, but can create havoc….Two guys arguing, “what the hell happenedwith the tractor?” “It sunk into the ground.”“It can’t be the drip tubes? Right? Or am I wrong? “Yikes” (“Oh no I screwed up”) Has this happened to you?


2. Exercise Suggestion: Rea-Life Examples

In the next slide, this is a good opportunity for the participants to apply the concept using their own specific courses.

Ask participants:Use your own content and find real-life examples that help the learners relate tothe content quickly?

Discuss it in your group.


Course PowerPointDetailed referenceSections12345678910Etc

DiagnosisWhy this could happen?1. “Thin as trash-bag”2. xxxxx3. xxxxx

Solutions

The Tractor StoryTubes are thin, but can create havoc….Two guys arguing, “what the hell happenedwith the tractor?” “It sunk into the ground.”“It can’t be the drip tubes? Right? Or am I wrong? “Yikes” (“Oh no I screwed up”) Has this happened to you?This is a true story.

Related stories1234

1. Thin as trash bag.

Have you checked these?[ ] xxxxx[ ] xxxxxxx

[ ] xxxxxxxx

Linkto detailsin PPT/Course

Search




Content


Solve problems


Applications

Delivery





1

2

3


Safety – WashingHands

“Will you havea hand shakewith John?


Would Mariaqualify formedical insurance?

Commonlaw spouse


Software Training


3. Exercise Suggestion: Story Examples

After the examples in washing hands, benefits qualifications, and blood software, ask participants to create their own examples.

Have a group discussion.

Let each group share their examples.




Instruction focused

Application focused


How do you discover applications?

Please type in chat


20%

80%

Must learnPerformance outcomes,principles, key ideas:

1-value, 2-errors, 3-dfficulty

Learn on needProcesses, tasks, steps,tools, references, forms,coordination, admin

}

}

Application Points


What are applications that magnify: 1-value2-errors3-dfficulty

Type in chat

Scanning Products



Type in chat

Dealing with two employees



Type in chat

Records preparednessfor compliance investigations


Applications Points / Story types1.Applications2.Troubleshoot3.Quick assist4.Use-case5.Scenario6.Anecdotes7.Narrative8.Experience9.Metaphor10.Meme11.Simile12.Demonstration13.Trial14.Testing15.Prototypes… many others

Emphasis on real-lifeevents, applications;ratherthan factsoverload


4. Exercise Suggestion: Must learn versuslearn on need

Ask participants to identify ‘must-learn” and “learn on need” type of content. Let themuse their own content.




Instruction focused

Application focused


Weaving real-life stories with technical content

Real-life applications,stories

Technical Content Reference

Technical Content Reference

Technical Content

Technical Content




http://articulate.www.resources.s3-website-us-east-1.amazonaws.com/community/guru/2009/Evernote/index.html




Instruction focused

Application focused


Course PowerPointDetailed referenceSections12345678910Etc

DiagnosisWhy this could happen?1. “Thin as trash-bag”2. xxxxx3. xxxxx

Solutions

The Tractor StoryTubes are thin, but can create havoc….Two guys arguing, “what the hell happenedwith the tractor?” “It sunk into the ground.”“It can’t be the drip tubes? Right? Or am I wrong? “Yikes” (“Oh no I screwed up”) Has this happened to you?This is a true story.

Related stories1234

1. Thin as trash bag.

Have you checked these?[ ] xxxxx[ ] xxxxxxx

[ ] xxxxxxxx

Linkto detailsin PPT/Course

Search



• Unbundling content for leaners’ view• Finding instant context• Weaving context and facts


5. Exercise Suggestion: Application

Ask participants:

“What one idea have you learned from thesession? Share this idea and why this is

interesting to you?”


Free eBookSend request throughhttp://tinyurl.com/storyimapcts

Mention “TMN52212”



Ray E. Jimenez, PhDChief Learning [email protected]

ray jimenez, phd copyrighted materials 2012 how to make technical & compliance training and...

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