ray magnan - sap erp training strategies
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Training strategies for SAP ERP ImplementationsTRANSCRIPT
© Copyright 2011 Ray Magnan
Training Strategies for SAP ERP Implementations
Ray Magnan
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© Copyright 2011 Ray Magnan
Overview – SAP
SAP• SAP AG is a German software corporation that provides enterprise software
applications.
• Founded in 1972 as Systemanalyse und Programmentwicklung (System Analysis and Programs Development).
• Headquartered in Germany, with regional offices around the world.
• Largest enterprise software company in the world (2009).
• Largest software company in Europe.
• Fourth largest globally.
ERPOne of SAP's best known products is Enterprise Resource Planning (SAP ERP).
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Overview – ERP
Enterprise Resource Planning (SAP ERP)• The ERP application is designed to meet the business software requirements of
midsize and large organizations in all industries and sectors.
• It enables the full integration of software used for a variety of corporate functionality.
• Primary potential benefit is an increases efficiency in business processes.
• ERP consists of a number of modules including: Marketing and sales
Field service
Product design and development
Production and inventory control
Human resources
Finance and accounting
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Challenges & Training Solutions
Challenges• Long and complex implementation
• Resistance to change
• Organizational differences
• Inadequate preparation for change
Training Solutions• A fully integrated training solution can help reduce the impact of these
challenges.
• Increase buy-in from stakeholders and users.
• Reduce implementation delays.
• Facilitate new system utilization.
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Case Study
• SAP ERP implementation in the North American division of a global financial services institution.
• ERP had previously been implemented in divisions in Europe and Latin America.
• Phased installation of individual modules over eighteen month period.
• Installed modules included:Budget Management & Control
Budget Preparation
Business Warehouse Reporting
Accounts Payable
Cost Management and Procurement (CMP)
Fixed Assets
Material Ordering (Catalog)
Employee Expenses
Real Estate
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Project Teams & Implementation Process
Project Teams included:• Development teams from corporate headquarters in Europe.
• North American installation teams.
• Consultants from previous SAP ERP installations in Latin America and Europe.
• Training.
Implementation Process for each Phase• Initial kickoff. Demonstration of systems as used in other global operations.
• Specification, customization, and development of system to meet local requirements.
• Test & QA.
• Go-Live. In some cases, this was a phased transition from the systems previously used for the business process.
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Parallel Development
Training was developed in parallel with system development and implementation.
Kickoff DemoKickoff Demo DevelopmentTest & QA
DevelopmentTest & QA
Go-LiveGo-Live
• Used to create initial training framework and outlines.
• Validated with SMEs and future students.
• Development and Test/QA system used to develop finalized training
Blended learning included:• Elearning:
- Created in Captivate.- Hosted on SumTotal Learning
Management System (LMS).• Instructor-led training:
• Small audiences and complex materials.
• Classroom-based and webinars.
• Reference materials hosted on LMS.
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Sample Listings in LMS
Listings include:• Elearning Courses • Reference Documents
Listings include:• Elearning Courses • Reference Documents
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Sample Elearning Topics
• Sample topics for Business Warehouse Reporting.
• Sample topics for Business Warehouse Reporting.
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Sample Interactive Demonstration
• Interactive demonstrations in the elearning courses familiarized users with the system functionality.
• Interactive demonstrations in the elearning courses familiarized users with the system functionality.
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Sample Job Aid
• Job aids provided detailed overviews of the new business processes.
• Job aids provided detailed overviews of the new business processes.
© Copyright 2011 Ray Magnan