rcs/maap status in japan · 2019-06-27 · rcs/maap status in japan 0 mwc shanghai 2019 ......
TRANSCRIPT
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RCS/MaaP statusin Japan
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MWC Shanghai 2019
Eiko TANAKAHideyuki KOTOShin MITSUHASHI
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Part1:Overview of P2P service.
Eiko TANAKA
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RCS by 3 Japanese MNOs.P2P service launched in May 2018.
+message
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+message is a unified messaging service
by 3 Japanese MNOs.
Inter-connected from day one of service launch.
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+message backend PF
+message backend PF
+message backend PF
3 Japanese MNOs have own backend PFs,
with 1) unified specifications,
2) unified service name,
3) unified UI/UX
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1) unified specifications
→ adoption of GSMA RCS standards
2) unified service name
→ simple & easy to understand for customers
3) unified UI/UX
→ same RCS service features between 3 operators
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9+ million users in total at June 2019(Android & iOS)
2+ mil.
June 2018@MWC Shanghai2018
June 2019@MWC Shanghai2019
9+ mil.
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MSN only Texts of course Also rich content
090-AAAA-BBBB
090-CCCC-DDDD
Market reactions of P2P serviceis positive.
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For businesses as well
With familiesWith friends
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Part2:MaaP service features.
Shin MITSUHASHI
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SMS Business Messaging in Japan
A2P SMS Business is growing year by year
BillingNotification
Notification
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Reason for use• Authentication by MSN• Opening rate is higher
than postal service, e-mail• Cheaper than postage, call
Authentication
Remindernotifications
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RCS Business Messaging in Japan
Customer care
Consumers engage directly with multiple brandsby two-way communication from +message platform
Reservations
Remindernotifications
Order applications
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Joint press conference with 3 carriers on April 23rd, 2019.
Announcement of MaaP service launch plan.
100+ press members, incl. national TVs, newspapers.
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ひ
Trust & SecurityBrands & Chatbots are verified & authenticated
by MNOs
ConvenientRich Cards, Carousels, Suggested Chip List
VerifiedMarks
“Official Account” service for Brands & Chatbots
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Contact List Chatbot Store
+message
Web banners
QR codes
Deep Links
Japan MaaP/UP2.X implementations
A2P and P2A functions from day-one of service launch:
Discovery & Search
Chatbot Directory
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Open Platform for various verticals & use cases
MSN
Trust&
Security
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Part 3:Commercial MaaP use cases.
Hideyuki KOTO
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MaaP services in Japan.KDDI launched in May.Docomo & SoftBank will launch after Aug.
KDDI MaaP/Chatobts
3 initial own-services/botsOther brands expected
1) Customer Care2) Device Promotions & Sales3) E-Commerce
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Basic UI/UX
In-App. Subscription/Opt-in Rich Cards & Carousels
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KDDI Accounts:
1) Customer Care 2) Device Promotions
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Automatic KYC using MSN.
Personal assistance & support.
Real person/operator to help YOU.
AI assisted bots
w/ NLP search
Personalized recommendation for YOU.
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KDDI Accounts:
PaymentID/AuthenticationDCB
3) E-Commerce bots.UX of Conversational CommerceID/Authentication & Payment via browser
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Browser
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Other expected use cases to come…
Banks Restaurant reservations
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Upgrade +message to enhance functionality
& convenience for our customers
•Universal Profile•MVNOs•Global inter-connect
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Thank you!
+message
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