re: national cooperative purchasing alliance request for...

of 2 1100 Spring St. NW, Suite 200, Atlanta, GA 30309, Office 770.818.9036, Fax 770.818.9039

November 3, 2016

Jonathan Applegate Director, Operations Region 14 Education Service Center 1850 Highway 351 Abilene, Texas 79601 RE: National Cooperative Purchasing Alliance Request for Proposal (RFP) for Integrated Parking Management System Solicitation Number: 26 - 16 As an incumbent vendor for NCPA, Parkmobile is pleased to submit the following information in response to the above-referenced Request for Proposal. Parkmobile has earned over 2,000 mobile payment contracts in the United States, including 11 under our existing agreement with NCPA. We are the mobile payment provider for over 200 municipalities, including 36 of the top 100 in the US. Our latest top tier deployments are the cities of Fort Worth and Dallas. Parkmobile is a privately held company that began operations in the United States in 2008, following 10 years of success in Europe. Headquartered in Atlanta, Parkmobile’s service offerings, presented in this submission, build on our market leadership and experience providing NCPA members from New York to Florida with the very best customizable mobile payment solutions on a daily basis. Parkmobile meets or exceeds all of NCPA’s RFP goals, qualifications and requirements; we have earned over 50 industry integration partners. Parkmobile is a PCI DSS v3 Level 1 Service Provider and as a result of our extensive operations across North America we have the experience and expertise to deliver our mobile payment solution to any of your members within 50 days of a signed contract. Due to our existing partnerships with NCPA’s membership base the simple truth is that there is no risk involved with the decision to work with Parkmobile as a mobile payment provider. Through our five-year partnership Parkmobile has demonstrated our understanding of NCPA’s members and their mobile payment needs. We also offer NCPA members the most comprehensive suite of on and off street mobile payment services and our existing operations throughout the United States demonstrate our commitment. By partnering with Parkmobile, NCPA members would continue to have a distinct advantage of participating in Parkmobile’s technological initiatives that are working towards connectivity for our streets and cities – making communities “smart” and sustainable – while receiving a proven, hyper-local and customizable parking experience for the citizens and visitors. All these advantages come with the added benefit of our Network Effect where existing Parkmobile members using our system will be able to easily identify our brand and use their current memberships to park with new NCPA partners.

of 2 1100 Spring St. NW, Suite 200, Atlanta, GA 30309, Office 770.818.9036, Fax 770.818.9039

Parkmobile is humbled by our success across the United States. We have earned this market leadership by providing our municipal partners and their public parking patrons with the very best services, responsiveness, and the most functionality in the industry. Dedication to our partners is truly the hallmark of our success, and we will never let it wane. We would be genuinely honored to continue our partnership with NCPA and your members. Please do not hesitate to contact me if you have any questions or need clarification regarding anything included with this submission. Sincerely, Damon Harvey, Senior Vice President Public Sector Solutions [email protected] http://us.parkmobile.com/

Damon Harvey

Signature Form

The undersigned hereby proposes and agrees to furnish goods andjor services in strict compliance with the terms, specifications and conditions at the prices proposed within response unless noted in writing. The undersigned further certifies that he/she is an officer of the company and has authority to negotiate and bind the company named below and has not prepared this bid in collusion with any other Respondent and that the contents of this proposal as to prices, terms or conditions of said bid have not been communicated by the undersigned nor by any employee or agent to any person engaged in this type of business prior to the official opening of this proposal.

Prices are guaranteed: 120 days

Company name

Address

City /State/Zip

Telephone No.

Fax No.

Email address

Printed name

Position with company

Authorized signature

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Tab 2 - NCPA Administration Agreement

This Administration Agreement is made as of . by and between National Cooperative Purchasing Alliance ("NCPA") and fhtitJ"'t~ru:.tfl JUt.. ("Vendor").

Recitals

WHEREAS, Region 14 ESC has entered into a certain Master Agreement dated _______ _,

referenced as Contract Number by and between Region 14 ESC and Vendor, as may be amended from time to time in accordance with the terms thereof (the "Master Agreement"), for the

purchase of Integrated Parking Management System;

WHEREAS, said Master Agreement provides that any state, city, special district, local government, school district, private K-12 school, technical or vocational school, higher education institution, other government agency or nonprofit organization (hereinafter referred to as "public agency" or collectively, "public agencies") may purchase products and services at the prices indicated in the Master Agreement;

WHEREAS, NCPA has the administrative and legal capacity to administer purchases under the Master Agreement to public agencies;

WHEREAS, NCPA serves as the administrative agent for Region 14 ESC in connection with other master agreements offered by NCPA

WHEREAS, Region 14 ESC desires NCPA to proceed with administration of the Master Agreement;

WHEREAS, NCPA and Vendor desire to enter into this Agreement to make available the Master Agreement to public agencies on a national basis;

NOW, THEREFORE, in consideration of the payments to be made hereunder and the mutual covenants contained in this Agreement, NCPA and Vendor hereby agree as follows:

+ General Terms and Conditions ~ The Master Agreement, attached hereto as Tab 1 and incorporated herein by reference as

though fully set forth herein, and the terms and conditions contained therein shall apply to this Agreement except as expressly changed or modified by this Agreement.

~ NCPA shall be afforded all of the rights, privileges and indemnifications afforded to Region 14 ESC under the Master Agreement, and such rights, privileges and indemnifications shall accrue and apply with equal effect to NCPA under this Agreement including, but not limited to, the Vendor's obligation to provide appropriate insurance and certain indemnifications to Region 14 ESC.

~ Vendor shall perform all duties, responsibilities and obligations required under the Master Agreement in the time and manner specified by the Master Agreement.

~ NCPA shall perform all of its duties, responsibilities, and obligations as administrator of purchases under the Master Agreement as set forth herein, and Vendor acknowledges that NCPA shall act in the capacity of administrator of purchases under the Master Agreement.

~ With respect to any purchases made by Region 14 ESC or any Public Agency pursuant to the Master Agreement, NCPA (a) shall not be construed as a dealer, re-marketer, representative, partner, or agent of any type of Vendor, Region 14 ESC, or such Public Agency, (b) shall not be obligated, liable or responsible (i) for any orders made by Region

November 14, 2016

November 14, 201605-19

14 ESC, any Public Agency or any employee of Region 14 ESC or Public Agency under the Master Agreement, or (ii) for any payments required to be made with respect to such order, and (c) shall not be obligated, liable or responsible for any failure by the Public Agency to (i) comply with procedures or requirements of applicable law, or (ii) obtain the due authorization and approval necessary to purchase under the Master Agreement. NCPA makes no representations or guaranties with respect to any minimum purchases required to be made by Region 14 ESC, any Public Agency, or any employee of Region 14 ESC or Public Agency under this Agreement or the Master Agreement.

~ The Public Agency participating in the NCPA contract and Vendor may enter into a separate supplemental agreement to further define the level of service requirements over and above the minimum defined in this contract i.e. invoice requirements, ordering requirements, specialized delivery, etc. Any supplemental agreement developed as a result of this contract is exclusively between the Public Agency and Vendor. NCPA, its agents, members and employees shall not be made party to any claim for breach of such agreement.

+ Term of Agreement ~ This Agreement shall be in effect so long as the Master Agreement remains in effect,

provided, however, that the obligation to pay all amounts owed by Vendor to NCPA through the termination of this Agreement and all indemnifications afforded by Vendor to NCPA shall survive the term of this Agreement.

+ Fees and Reporting ~ The awarded vendor shall electronically provide NCPA with a detailed monthly or

quarterly report showing the dollar volume of all sales under the contract for the previous

month or quarter. Reports shall be sent via e-mail to NCPA offices at [email protected]. Reports are due on the fifteenth (15th) day after the close of the previous month or quarter.

It is the responsibility of the awarded vendor to collect and compile all sales under the contract from participating members and submit one (1) report. The report shall include at least the following information as listed in the example below:

Entity Name Zip Code State PO or Job# Sale Amount

Total ____ _

~ Each quarter NCPA will invoice the vendor based on the total of sale amount(s) reported.

From the invoice the vendor shall pay to NCPA an administrative fee based upon the tiered fee schedule below. Vendor's annual sales shall be measured on a calendar year basis. Deadline for term of payment will be included in the invoice NCPA provides.

Annual Sales Through Contract Administrative Fee

0 - $30,000,000 2%

$30,000,001- $50,000,000 1.5%

$50,000,001 + 1%

);> Supplier shall maintain an accounting of all purchases made by Public Agencies under the Master Agreement. NCPA and Region 14 ESC reserve the right to audit the accounting for a period of four ( 4) years from the date NCPA receives the accounting. In the event of such an audit, the requested materials shall be provided at the location designated by Region 14 ESC or NCP A. In the event such audit reveals an underreporting of Contract Sales and a resulting underpayment of administrative fees, Vendor shall promptly pay NCPA the amount of such underpayment, together with interest on such amount and shall be obligated to reimburse NCPA's costs and expenses for such audit.

+ General Provisions

);> This Agreement supersedes any and all other agreements, either oral or in writing, between the parties hereto with respect to the subject matter hereof, and no other agreement, statement, or promise relating to the subject matter of this Agreement which is not contained herein shall be valid or binding.

);> Awarded vendor agrees to allow NCPA to use their name and logo within website, marketing materials and advertisement. Any use of NCPA name and logo or any form of publicity regarding this contract by awarded vendor must have prior approval from NCPA.

);> If any action at law or in equity is brought to enforce or interpret the provisions of this Agreement or to recover any administrative fee and accrued interest, the prevailing party shall be entitled to reasonable attorney's fees and costs in addition to any other relief to which such party may be entitled.

);> Neither this Agreement nor any rights or obligations hereunder shall be assignable by Vendor without prior written consent of NCP A. Any assignment without such consent will be void.

);> This Agreement and NCPA's rights and obligations hereunder may be assigned at NCPA's sole discretion, to an existing or newly established legal entity that has the authority and capacity to perform NCPA's obligations hereunder

);> All written communications given hereunder shall be delivered to the addresses as set forth below.

National Cooperative Purchasing Alliance: Vendor:

Name: Name:

Title: Title:

Address: Address:

Signature: Signature:

Date: Date:

Matthew Mackel

Director, Business Development

PO Box 701273

Houston, TX 77270

November 14, 2016

Tab 3 - Vendor Questionnaire

Please provide responses to the following questions that address your company's operations, organization, structure, and processes for providing products and services.

+ States Covered );> Bidder must indicate any and all states where products and services can be offered. );> Ple~e indicate the price co-efficient for each state if it varies.

rn'so States & District of Columbia (Selecting this box is equal to checking all boxes below)

D Alabama 0 Maryland 0 South Carolina

0 Alaska 0 Massachusetts 0 South Dakota

0 Arizona 0 Michigan 0 Tennessee

0 Arkansas 0 Minnesota 0Texas

0 California D Mississippi Outah

0 Colorado 0 Missouri Overmont

0 Connecticut 0 Montana 0 Virginia

0 Delaware 0 Nebraska 0 Washington

0 District of Columbia 0 Nevada D West Virginia

0 Florida D New Hampshire D Wisconsin

D Georgia D New Jersey Owyoming

0 Hawaii D New Mexico

0Idaho 0 New York

0 Illinois D North Carolina

D Indiana 0 North Dakota

Orowa Oohio

0 Kansas 0 Oklahoma

D Kentucky 0 Oregon

0 Louisiana 0 Pennsylvania

D Maine 0 Rhode Island

r£.1 US Territories and Outlying Areas (Selecting this box is equal to checking all boxes below)

D American Samoa D Northern Marina Islands

D Federated States of Micronesia D Puerto Rico

0Guam D U.S. Virgin Islands

D Midway Islands

+ Minority and Women Business Enterprise (MWBE) and (HUB) Participation );> It is the policy of some entities participating in NCPA to involve minority and women

business enterprises (MWBE) and historically underutilized businesses (HUB) in the purchase of goods and services. Respondents shall indicate below whether or not they are an MIWBE or HUB certified.

• Minority I Women Business Enterprise

• Respondent Certifies that this firm is a M/WBE

• Historically Underutilized Business

• Respondent Certifies that this firm is a HUB

0

0 + Residency

);> Responding Company's principal place of business is in the city of_,_fh--'-'-tl~Aw· ....... N-.::....n4..!...:......:. __ --'

State of !o A + Felony Conviction Notice

);> Please Check Applicable Box; c::J/ A publically held corporation; therefore, this reporting requirement is not applicable.

[0' Is not owned or operated by anyone who has been convicted of a felony.

0 Is owned or operated by the following individual(s) who has/have been convicted of

a felony

);> If the 3rd box is checked, a detailed explanation of the names and convictions must be

attached.

+ Distribution Channel );> Which be~describes your company's position in the distribution channel:

~ Manufacturer Direct D Certified education/government reseller

D Authorized Distributor D Manufacturer marketing through reseller D Value-added reseller D Other: __________ _

+ Processing Information );> Provide company contact information for the following:

• Sales Reports I Accounts Payable

Contact Person: /~MIL Vt1tt=!Ji'W&fl Title: UP / ~~ Company: ?Afi\L;;;Qtid : (_1 C Address: I !t\0 S ~Cl'[N,t, S~X .f\tVJ . SV:tJ:rfi-?DO City: fu-tA.N1a State: ~~A . Zip: '] '03 CA Phone: Co 'ti . r1(l(f . I Y 5;ry Email: ;wrc .vAJJ'Ae'TA e PAR.J<.tl1va'Td~

b LO ~AL WI"'\

• Purchase Orders Contact Person: ~$["" S' t-l(t)l( Title: ~{i()E ..lMRill~furA-:rl:A z-U" Company: tp@~OR;AA, LlC.. Address: 1\00 S Pll.~~ ~~ NW JU43-t~ !).00

City: J?frLAON<'j1\- State: b t4 Zip: '5 V '3 D'1 Phone: <fSq .J\f ( b'1tS Email: k>&f'lf S'tJQQI(C PM..rlt,..,OR'Mi

• Sales and Marketing (\

Contact Person: ~l4 ULtf.zl2.b lo ~A. . Cv '""'

Title: lJ;t.RJ?.CAO R. t>f f\1 @~:rut, Company: ?t?JU(r11o ~ . UC Address: l 100 $~~\o S~, f\ll." SVJ:2r15. 9-® City: A1J.A rJ'Tf\ State: bA ' Zip: S1f~'()O, Phone: n 0 . ~ l( ~ S't I .s- Email: 'TINJ-1.\ , DY!ZR e

+ Pricing Information ~ In addition to the current typical unit pricing furnished herein, the Vendor agrees to offer

all future product introductions at prices that are proportionate to Contract Pricing. • If answer is no, attach a statement detailing how pricing for NCPA participants

would be calculated for futu~product introductions. !1a' Yes 0 No

~ Pricing submitted includes the required NCPA administrative fee. The NCPA fee is

calculated based on the invoice price_~the customer. [11 Yes 0 No

~ Vendor will provide additional discou~ for purchase of a guaranteed quantity. [9"Yes 0 No

Tab 4 - Vendor Profile

Please provide the following information about your company:

• Company's official registered name. ~Afl-tyllt()B'rt[, lLC. • Brief history of your company, including the year it was established. d ooq H.f..A~-E ~:Q.

~U~l"15<;S'l{) rJ ~-!L \Jfu,--r:t"f,L) , . + Company's Dun & Bradstreet (D&B) number. 0 l-1 SS ... '$14 lo

+ Company's organizational chart of those individuals that would be involved in the contract. ?~n:. S~ Sv()rA.£~~rJ t=o.rL t)~~ . + Corporate office location.

)- List the number of sales and services offices for states being bid in solicitation. ' f ( ct(~) )- List the names of key contacts at each with title, address, phone and e-mail address.

PlEAS 6 s: €f2 Oll\, . Li-l-t4AA: . + Define your standard terms of payment. ~tz:\ S '\) Cfh.<S

• Who is your competition in the marketplace? r1o.&:u:NuoJ; ~~ -t" ~A.ss?oe..1"

+ What differentiates your company from competitors? {Y)A;lll.&' ~f-JtSI·~ -t s~ ,

• Describe how your company will market this contract if awarded. ?UZAS.f ..... ~~ S-v€M'.l-\ ~~ fo{L {)~~ .

• Describe how you intend to introduce NCPA to your company. Wf2... 1\-(\k. A QJ~1 ~12

+ Describe your firm's capabilities and functionality of your on-line catalog I ordering website. N {4

+ Describe your company's Customer Service Department (hours of operation, number of service

centers, etc.) ~ UlM~ ~ 5 v~~ '~rJ y::o(L l)~'l:t3 .

+ Green Initiatives )- As our business grows, we want to make sure we minimize our impact on the Earth's

climate. We are taking every step we can to implement innovative and responsible environmental practices throughout NCPA to reduce our carbon footprint, reduce waste,

energy conservation, ensure efficient computing and much more. To that effort we ask \) respondents to provide their companies environmental policy and/or green initiative.

lrt11tu~o~-rct w\l{UL\ uJ~\ <Ot~fL f~fiJZ.~ Lf.J~~ + Vendor Certifications (if applicable) ·

)' Vendors must provide copies of the following certifications:

• PC! PA-DSS Levell lNu._'--1~~ Lv:D1f4 <:)-ui)IN'"!'r.::~ <;;&:-Q,J · • SAS 70 Type II

)' Provide a copy of all current licenses, registrations and certifications issued by federal, state and local agencies, and any other licenses, registrations or certifications from any other governmental entity with jurisdiction, allowing respondent to perform the covered services including, but not limited to, licenses, registrations, or certifications. Certifications can include M/WBE, HUB, and manufacturer certifications for sales and service. N (A-

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RFP Integrated Parking Management System Solicitation Number: 26 -16 Parkmobile Submission

Table of Contents Tab 5 Executive Summary: Parkmobile is Available on Over 17,400 NCPA Member Parking Spaces ......................................................................................................................... 3

Parkmobile Key Benefits and Differentiators .................................................................. 6

NCPA Mobile Payment System Service Payment Option Requirements ............................ 9

Tab 5 – Products & Services: Payment Options ............................................................... 9

Tab 5 – Products & Services: Mobile Payment for Parking System (IVR) .......................... 10

NCPA Mobile Payment for Parking System Requirements (IVR) ...................................... 10

NCPA Mobile Payment for Parking System Requirements (IVR) ...................................... 11

NCPA Mobile Payment Pay by Mobile Application ........................................................ 12

NCPA Mobile Payment Pay by Mobile Application ........................................................ 13

Customized Parking App ............................................................................................. 13

NCPA Mobile Payment Account Management .............................................................. 14

NCPA Mobile Payment Account Management .............................................................. 15

Customer Account Management ................................................................................ 15

Customer Service Operations ..................................................................................... 17

Customizable Reporting Portals.................................................................................. 18

NCPA Mobile Payment Administrator Portal ................................................................ 19

NCPA Mobile Payment System Inventory .................................................................... 22

NCPA Mobile Payment Reporting ............................................................................... 23

NCPA Mobile Payment Data Security .......................................................................... 24

Parkmobile is PCI DSS v3 Level 1 Service Provider ......................................................... 24

NCPA Mobile Payment System Availability .................................................................. 25

NCPA Mobile Payment System Multi Space Meters ...................................................... 26

Parkmobile Integration Partners ................................................................................. 26

NCPA Mobile Payment Enforcement ........................................................................... 27

NCPA Mobile Payment Marketing ............................................................................... 28

Expanded Marketing and Digital Campaigns ................................................................. 28

Sample Parkmobile Marketing Strategy Outline ........................................................... 29

Email Marketing Campaigns ....................................................................................... 32

Mobile Payment Geo–Fencing to Target Specific Locations ........................................... 33

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Push Notifications and In–App Messaging .................................................................... 34

Camera-Scanning Functionality to Expedite Registration and the Consumer Parking Experience ............................................................................................................... 34

Parkmobile Discount and Validations .......................................................................... 35

NCPA Mobile Payment End User Customer Service ....................................................... 37

Description of Customer Feedback Process .................................................................. 37

NCPA Mobile Payment NCPA Support ........................................................................ 38

NCPA Mobile Payment Training ................................................................................. 38

Parkmobile Mobile Payment Training .......................................................................... 39

NCPA Mobile Payment Deployment ............................................................................ 40

NCPA Mobile Payment Additional Integrated Services .................................................. 41

NCPA Mobile Payment Additional Integrated Services .................................................. 42

Parkmobile Additional Services Offered ...................................................................... 42

Parkmobile Fleet Management Program ..................................................................... 42

Parkmobile Reservation System Capabilities ................................................................ 43

Examples of Parkmobile Digital Permitting Installations (2011 – Present) ........................ 44

Coming Soon: Auto-Populating Zone Parking .............................................................. 51

Coming Soon: Predictive and Real-Time On-Street Parking Availability .......................... 51

Coming Soon: Integrated Messaging Center ................................................................ 52

Objectives of Enhancement: ...................................................................................... 52

Customized Venue and Special Event Landing Pages .................................................... 52

Connected Vehicle and INRIX On-Street Occupancy, & Turnover Data Programs .............. 53

Integrations with Third Party Data Analytics Providers: Smarking ................................... 54

Conclusion: Parkmobile is the Best Solution for NCPA Members! ................................... 56

Tab 10 Parkmobile Supplemental Materials Provided with Submission Parkmobile Org Chart SAMPLE Parkmobile Implementation Plan SAMPLE Parkmobile Transition Plan Parkmobile Sign and Decal Branding Guidelines Parkmobile AOC (PCI Compliance) Parkmobile Media Kits (July 2016 – September 2016) Parkmobile Product Brochures

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Tab 5 Executive Summary: Parkmobile is Available on Over 17,400 NCPA Member Parking Spaces Parkmobile, LLC (Parkmobile) is the most innovative and successful electronic payment solutions provider in the world. We are a privately held company that began operations in the United States in 2008, following 10 years of success in Europe and headquartered in Atlanta, GA. Parkmobile serves over 2,000 locations in the United States. We are honored to serve NCPA members since our initial contract award five years ago. During our tenure as a NCPA contract partner, Parkmobile has earned mobile payment contracts with 11 members, providing our services on 17,495 NCPA member parking spaces on a daily basis. Parkmobile is the mobile payment provider for over 200 municipalities, including 36 of the top 100 in the US. We are recognized as the best solution for progressive cities that lead in transportation policies and operations. As the leading mobile payment company in the world, Parkmobile’s national membership exceeds 5 million registered members, 27% of which use Parkmobile in multiple markets outside their home city. Moreover, we process nearly 3 million transactions per month in the United States as a PCI DSS v3 Level 1 Service Provider. Parkmobile is the largest processor of mobile parking transactions. Our merchant processing size and scale demonstrate our reliability to NCPA members. Examples of NCPA members currently partnered with Parkmobile are Lake Worth, Florida, Wildwood, New Jersey, Stamford, Connecticut and our latest deployment with Great Neck Plaza, New York. Additional Parkmobile municipal partnerships include Atlanta, Miami Beach, Los Angeles, San Diego, Oakland, Sacramento, Fort Worth, Milwaukee, St. Louis, Pittsburgh, Minneapolis, Dallas as well as our pending launch as the mobile payments provider for New York City during the Fall/Winter of 20161.

1 https://www.dnainfo.com/new-york/20160203/central-harlem/mobile-pay-coming-all-muni-meter-spaces-citywide-mayor-says

By the Numbers: Parkmobile is the Industry Leader Registered Users (2x more than closest competitor) 5+ Million

On-Demand Spaces 600,000+

Locations Across 42 States (in US) 2,000+

Number of Top 100 Cities in the US (3x our closest competitor) 36*

Transactions Initiated yearly in the US 32 Million

Monthly App Downloads (more than any competitor) 170,000+

Monthly New Registered Users (86%, of downloads, highest in the Industry)

146,000

Number of Municipal Deployments 200+ *This includes the City of Dallas, TX where we were recently awarded the mobile payment contract over the existing vendor.

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According to the RFP, this solicitation is for a Master Agreement with NCPA to provide its members with access to mobile payment vendor(s) that perform and provide products and/or services under the terms detailed in the document. The chosen vendor(s) shall assist the end user with making a determination on their individual needs. Parkmobile is proud of the reputation of quality and industry leading mobile payment services we provide to NCPA members on a daily basis from New York to Florida. We remain committed to providing residents and visitors in and around NCPA member municipalities with the most state-of-the-art mobile payments platform available in the market. Through this submission Parkmobile will reinforce our commitment to NCPA members, highlight our successful partnerships, and outline enhancements to our mobile payment platform that are designed to increase NCPA member’s adoption rates thereby increasing their public parking revenue.

Parkmobile provides more customized apps than any other vendor. Our latest custom app launch is the Park It! app for Charlotte.2 After five years the City of Charlotte put their mobile payments services back out to bid last year and we are proud that Charlotte’s Department of Transportation chose to remain our partner instead of choosing any other mobile payments provider, including the vendor based in Charlotte.

2 http://us.parkmobile.com/news/city-charlotte-and-parkmobile-relaunch-their-mobile-payments-solution-city-branded-app-parking

Parkmobile NCPA Existing Partnerships

Partner Term of Contract Number of Spaces*

1. Lake Worth, FL 4/2013 - Present 790

2. Borough of Fairlawn, NJ 8/2014 - Present 500

3. Palm Beach Parks & Recreation Department

1/2015 - Present 740

4. Wildwood, NJ 5/2015 – Present 930

5. New Hope, PA 7/2015 – Present 400

6. West Windsor, NJ 1/2016 - Present 2,600

7. Ocean City NJ 5/2016 – Present 1,800

8. Stamford, CT 5/2016 – Present 4,500

9. Yonkers, NY 7/2016 – Present 3,100

10. Hoboken, NJ 8/2016 - Present 1,800

11. Great Neck Plaza, NY 9/2016 – Present 335

*Parkmobile’s mobile payment services are available on 17,495 NCPA member spaces

The Power of the Parkmobile Network: Ubiquity Driving Frequency 27% of consumers use Parkmobile to park outside their home market 20% of consumers use Parkmobile to park outside their home State Dominant leader in the US with a market share of 65% + 5 million consumers use Parkmobile’s services over 30 million times per year

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Parkmobile offers NCPA members the ability to participate in our unrivaled Network Effect. As a result of our over 5 million active members across the county we provide our NCPA members direct access to significant user bases in nearly every region of the United States. Our Network Effect is reinforced by most of the large cities in the United States choosing us as their mobile payment partner. For example, NCPA members near New York City, Pittsburgh, Washington, DC, Charlotte, Atlanta, New Orleans, Miami Beach, Dallas, Houston, San Diego, Los Angeles, Oakland or Sacramento all would have the opportunity to take advantage of Parkmobile’s existing membership bases. Parkmobile’s size also benefits our existing NCPA members by providing the most competitive merchant processing rates in the industry to our partners. Furthermore, Parkmobile’s Network Effect provides NCPA members with the ability to leverage our industry best marketing strategies. We provide our partners with public relations tactics that our competitors have not begun to develop. Examples, include in app notifications (for all operating systems), geo fencing, location based marketing, social media push campaigns and email alerts that can be done on a regional basis or localized down to block segments.

**blue denotes Reservations locations, purple denotes on-demand locations**

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Parkmobile Key Benefits and Differentiators Most Intuitive and Feature Rich Apps in Market

Parkmobile mobile payment solutions are easy to use. With 86% of all downloads resulting in a full registration, Parkmobile has earned the highest registration rate in the industry. We offer NCPA members innovative features to drive deeper engagement through personalized, segmented, location-based and triggered messaging, and an Integrated Messaging Center (soon to come), that can give customers details on everything from merchant validation offers to local road closures.

Highest Program Adoption Rates in the Industry

Parkmobile’s track record of driving successful campaigns through industry leading consumer adoption rates is unparalleled. The combination of our easy-to-use, intuitive apps and websites, robust self-service capabilities, dynamic multi-disciplinary marketing support and leading customer service enables us to drive adoption rates exceeding 20% for many parking locations in major markets within the first year of launch.

Most Comprehensive and Integrated Mobile Payment Platform With a robust, secure platform that is 100% built and maintained in the U.S., Parkmobile offers

NCPA members the highest utilization rates measured by per user/month transactions, the most payment methods, the most native apps, the most flexibility to support resident pricing and the most options to either customize our standard app or develop a customized look and feel.

Industry Leading Mobile Technology Parkmobile leads the mobile payment industry in innovation. Parkmobile consistently sets the

standard in the sector by introducing new technology other vendors duplicate. In 2009 we were the first to market mobile apps. Again, in 2011, we led the industry by introducing PayPal to our customer base and increased our lead in 2014 with VisaCheckout and again this year with our partnership with MasterPass. From being the first mobile payment company to place QR codes on signage to leading with our fully integrated smart parking solutions, gated access integrations and merchant validation capabilities, Parkmobile offers proven technology leadership.

Industry Leading Customer Service and Support

Parkmobile provides all our partners and their customers with 24/7/365 customer support from our offices in Atlanta. Parkmobile utilizes Zendesk as our customer support portal and ticketing system, allowing our Specialists to tag support tickets, enabling a simple way to track and report the number of inquiries received.

Industry Leading Financial Strength Has Earned Blue Chip Investors Parkmobile is the largest player in the industry by revenue and volume processed.

Parkmobile is backed by a group of long-term shareholders within the intelligent transportation industry. Our investor pool includes Fontinalis Partners, BMW Group and BCD Group. Fontinalis Partners, is a venture capital firm founded by Mr. Bill Ford, Jr. that is strategically focused on Next-Generation Mobility. BCD Group, is an international market leader in corporate and online travel, parking reservations, and mobile payments, with annual global revenues of $24 billion.

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Parkmobile provides our partners with a distinct advantage by participating in technological initiatives that are working toward unprecedented connectivity for our cities by making these communities smarter and more sustainable with a proven and customizable parking experience for residents, merchants and visitors to NCPA member cities across the country!

F NTINALIS PAR TNF. R S

Fontinalis Partners One Woodward Avenue Suite 1500 Detroit, Michigan 48226

Twenty years ago many people talked about environmental sustainability and good business practices as though they were mutually exclusive. It was difficult to convince them otherwise. Today it 's an easier conversation. In fact, the best way to make businesses more profitab;le is to offer products and services that are sustainable in every sense ofthe word. Th is is especial ly true in t ransportation industries.

It's important to invest in what you believe. To that end, I co-founded Fontinalis Partners, a fi rm that strategically engages w ith companies offering environmental improvements wirthin transportationrelated industries. In January 2010 we invested in Parkmobile USA, a company that provides a webbased suite of parking management solutions.

Parki ng is a critical component of transportation. The world' s automot ive fleet is now at 800 million vehicles and is projected to reach 2 billion by midcentury. Most of these vehicles are concentrated in urban areas, and as car density increases, so does the challenge for drivers to use and park their veh icles.

The parking process is intricately connected to traffic issues. Recent stud ies suggest that drivers who are looking for parking spaces generate anywhere from 28-45% of urban traffic congestion. Besides being a global cont ributor to pollution, heavy t raffic is expensive for cities and for businesses. By implementing efficient parking management systems, cit ies can reduce congestion and t he associated environmental and economic costs.

It's inspiring to find business platforms that can lighten our collective ca rbon footprint and improve local economies. I'm equally impressed by the people at Parkmobile who have committed their professional expertise to the success of the company.

The Parkmobile story is about much more than parking. It's about looking ahead and advancing an industry with new technologies. It's about improving the consumer experience and designing efficient processes. And it's about making the planet a little greener along the way.

I invite you t o learn more.

William Clay Ford, Jr. Founding Partr1er, Fontinalis Partners Executive Chairman and Chairman of the Board, Ford Motor Company

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HIGHEST PROGRAM ADOPTION RATES IN THE INDUSTRY Parkmobile has a proven track record of helping our municipal and university partners not only provide their communities with the best mobile parking solutions, but ensuring that they achieve the highest adoption rates in the market; we provide the best results in the industry. We drive an industry leading 86% registration rate, adding well over 145,000 new registered users per month. NCPA members are perfectly situated to take advantage of Parkmobile’s national Network of delivering existing users to new programs by virtue of our existing footprint in key regions across the United States. Our Network Effect is a significant reason Dallas recently chose Parkmobile to take over from their existing mobile payment vendor. In the State of Texas, Parkmobile’s footprint includes, Houston, University of Texas at Austin, Texas A & M and Fort Worth. As a result of our extensive footprint we achieved transactions rates equivalent to Dallas’s previous provider within the first month of our launch. Examples of our success in driving industry leading adoption for other clients include:

New Orleans, LA | Parkmobile was chosen by the City to replace a mobile payment provider that had been deployed for five years. Within three months Parkmobile tripled the number of daily mobile payment transactions in New Orleans – an adoption rate of close to 20% percent!

Pittsburgh, PA | In 2015, the City selected Parkmobile as its mobile payment provider through a competitive RFP process. Parkmobile processed over 1.3 million in transactions in the first eleven months of being deployed. Parkmobile’s skinned app in Pittsburgh, Go Mobile PGH, has proven to be the fastest growing mobile payment deployment in the United States with over $3.4 million in revenue collected and a 28% adoption rate. Texas A&M University | Parkmobile surpassed the number of daily mobile payment transactions initiated through the University’s previous provider in only one month. Even more remarkable is that under the incumbent provider there was no convenience fee charged to the customer, while the Parkmobile convenience fee paid by the customer is $0.35.

Parkmobile leverages our membership to create a Network Effect to drive adoption for our existing NCPA partners

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Tab 5 – Products & Services: Payment Options

Parkmobile provides NCPA users with free, fast and easy account set up options. Motorists can easily register via internet (www.parkmobile.com), mobile website, download one of our mobile apps (iPhone, Android, Windows, and a generic browser to support older versions of Blackberry) or call a toll-free number designated only for the NCPA member’s operations to register via our IVR (Intelligent Voice Recognition). Our state-of-the-industry platform allows partners the operational flexibility to deploy both pay by space as well as pay by plate configurations. Patrons only need to provide:

Credit card/debit card information (number, CVC, expiration date). Parkmobile also offers alternative payment methods such as PayPal, VisaCheckout, MasterPass and a stored value (“wallet”) payment method

License plate number

(Optional) Zone number (if motorist wants to park immediately)

NCPA Mobile Payment System Service Payment Option Requirements

NCPA Requirement

Does Parkmobile Satisfy Requirement

Comment

Yes No

Mobile payment system (IVR)

X

Parkmobile exceeds this payment option requirement. We offer NCPA members multiple ways to pay for a parking session, through a single call or action, such as through (i) a dedicated toll free number; (ii) IVR; (iii) apps for iOS and Androids; (iv) SMS functionality on all systems; (v) QR codes; and mobile as well as desktop web access. No other vendor offers more payment options.

Pay by mobile application

X

Parkmobile exceeds this payment option requirement. Currently, Parkmobile is offered on over 17,400 NCPA member spaces where customers can pay by mobile application at any time. Over 90% of our members use this option to pay for parking.

Pay by web X

Parkmobile exceeds this payment option requirement. This is a standard default setting in our system and NCPA member’s customers use this functionality on a daily basis.

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Parkmobile’s system is extremely easy to use3 (Please see Parkmobile Video in footnote)

Park: Patrons pull into a space and look for co – branded or customized signs or decals on the meter.

Mobile Pay: Patrons use one of our mobile apps or give us a call to activate parking sessions and key in the parking zone number.

On-The-Go: Patrons begin their parking session using all of the industry leading features Parkmobile offers to our members across North America.

Tab 5 – Products & Services: Mobile Payment for Parking System (IVR)

3 http://vimeo.com/44336290: Video demonstrates Parkmobile system on iPhone (iOS) operating system

NCPA Mobile Payment for Parking System Requirements (IVR)

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Users can call a toll free or local number.

X

Parkmobile exceeds this payment option requirement. We provide all of our NCPA partners with dedicated toll free numbers for their mobile payment operations. For example, please see our toll free number for our Lake Worth, Florida partnership: https://parkmobile.zendesk.com/hc/en-us/articles/203300830-Lake-Worth-FL-Parkmobile-Info

One account can be associated with multiple landline or cellular phone numbers.

X

Parkmobile exceeds this payment option requirement. This is a standard default setting in our platform that we currently provide to all of our NCPA member partners. Presently, NCPA member’s customers can associate up to five vehicles for an individual account and if using the Fleet Management Feature an unlimited number of vehicles can be associated with the same account. Furthermore, multiple numbers, including landlines can be added to any Parkmobile account.

The IVR system must recognize user inputs by touch tones and speech.

X

Parkmobile exceeds this payment option requirement. This is a standard default setting in our system and NCPA member’s customers use this functionality on a daily basis.

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NCPA Mobile Payment for Parking System Requirements (IVR)

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

The IVR system must have menu options and dialog, including: o Begin parking - One account can hold

multiple vehicles (license plate numbers). The system must allow the user to choose a vehicle if multiple vehicles are on the account.

o Extend parking - The system must have the ability to restrict extensions that are beyond the maximum length of stay. The system must have the ability to reject

o purchases on the same block for a set amount of time after a maximum purchase.

o Sign up as a new user

X

Parkmobile exceeds all of these IVR payment option requirements. These are all standard default settings in our system. Our platform is so nimble that it provides NCPA member customers with the ability to choose an alert (between 5 and 30 minutes) before their parking session is set to end providing them with the opportunity to extend their session, if they have not reached to maximum time allowed for a vehicle to park. Furthermore, the platform NCPA members use every day is smart enough to allow for purchases on the same block once a patron has reached the maximum parking time allowed at a single parking space. We also provide our partners with the flexibility to disable any of these functions.

If a user selects the option to begin parking, the system must: o Prompt for a meter/block/zone ID. o Query the parking system inventory

to confirm that parking is permitted at the current time.

o Prompt for the time to park - The system must have the ability to impose a minimum time purchase.

o The system must have the ability to restrict purchases to increments of time. The system must reject an entry greater than the length of stay.

o Confirm that the purchase is complete.

o Prompt whether to remind the user that the parking session is set to expire with an automated SMS or email.

o Prompt for the number of minutes before the expiration to send the reminder.

X

Parkmobile exceeds these requirements. We provide all of our NCPA partners with this functionality as default settings in our platform. For example, a customer must identify their meter/block zone ID before a parking session can begin; we have enhanced our system to allow patrons to select from their favorite parking zones with one action. Parking query options are performed for each parking session and customers are notified if parking is not available in that space before they pay to park. Parkmobile provides minimum time purchase functionality to many of our existing partners. Parkmobile’s system is smart enough to accommodate any time restrictions NCPA members need to incorporate into their services. All purchases are confirmed and patrons are provided with SMS and email receipts as well as notifications before the session ends. Parkmobile’s platform provides a countdown clock for all parking sessions once initiated through our system.

If a user selects the option to extend parking, the system must: o Verify that there is a currently active

parking session. o Prompt for the time to extend. o Confirm the extension is complete.

X

Parkmobile exceeds all of these requirements. Our platform performs all of this functionality as default settings for our NCPA partners on a daily basis.

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NCPA Mobile Payment Pay by Mobile Application

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Mobile applications need to support existing and new Android, iOS, BlackBerry and Windows Mobile 7 versions, in addition to a browser version.

X

Parkmobile exceeds these requirements. NCPA member customers are able to register for any of our apps via Internet (www.parkmobile.com) by downloading one of our native mobile apps for iPhone, Android, Blackberry and Windows.

Applications can be downloaded from the Android Marketplace or Apple Store, or equivalent.

X

Parkmobile meets these requirements. Our standard app as well as all the customized apps we have created for our municipal partners are available through Android, the Apple Store or their equivalents on other platforms.

Applications can be downloaded or redirected from the vendor’s website.

X

Parkmobile meets this requirement, this is a standard default setting in our platform.

Applications can be downloaded or redirected from NCPA’s website.

X

Parkmobile meets this requirement and we perform this functionality for many of our existing partners.

When a user launches the application, it must: o Prompt for the username and

password (for registered users). The application must have the ability to save the username and password to expedite future log ins.

o Provide an interface to sign up as a new user.

X

Parkmobile exceeds all of these requirements. These are standard default settings in our platform.

Upon logging in, the application must have the following options, with identical functionality to that of the IVR system: o Begin parking via GPS, QR Code,

NFC or manual entry. o Extend parking. o Check account balance. o Recharge account with credit card

on file.

X

Parkmobile exceeds all of these requirements. These are standard default settings in our system. Our platform geocodes all of our partners parking spaces and our Find My Car feature uses GPS. We were the first in the mobile payment industry to introduce QR Codes and NFC functionality. Customers have the ability to perform all the account balance requirements in a PCI DSS secure environment.

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Customized Parking App Parkmobile is the industry leader in providing customized apps for private sector, university and municipal partners. We are proud to provide more customized apps to municipalities compared to any other company in the mobile payments marketplace. Parkmobile active customized municipal apps include:

City of Pittsburgh, Go Mobile PGH (http://gomobilepittsburgh.com/)

City of Milwaukee MKE Park: (http://city.milwaukee.gov/park#.VkJs-k05CUk)

City of St. Louis ParkLouie: (http://www.parklouie.com/)

Lancaster, PA: (http://www.lancasterparkingauthority.com/pay-by-phone/)

City of Medford, MA: (http://www.parkmedford.org/) In the first eleven months in Pittsburgh we processed over 1,300,000 transactions and the City’s average transaction price increased by 25%. Pittsburgh currently has an adoption rate of 28% and customers have paid over $3.4 million since the app was deployed.

NCPA Mobile Payment Pay by Mobile Application

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

In addition, the application must also have the following functionality: o Manage account: Add, remove, or

edit a credit card. o Manage account: Add, remove, or

edit a vehicle. o Manage account: Select a primary

vehicle. o Manage account: Add funds to the

account from a credit card o Transaction history showing all paid

parking sessions by: Date and time, Duration, Rate,

o Total amount, Payment method, License plate number, Meter/block/zone ID.

X

Parkmobile exceeds these requirements. NCPA member customers have the ability to currently perform all of these functions as default settings in our platform. Furthermore, NCPA municipal partners can access all of this vehicle data for parking sessions through the customizable Reporting Portal we provide to all of our partners.

For new or extended parking sessions, the application must: o Remind the customer that the

session is about to expire with a push notification on the phone. The user must be able to turn this feature on or off.

X

Parkmobile exceeds this requirement. As mentioned previously, our platform allows customers to choose between 5 and 30 minutes for notifications prior to the end of a parking session. Although this is a default setting in our platform, patrons have the ability to turn this off.

The application must have industry-level standards to encrypt and secure credit card and other personal data.

X

Parkmobile exceeds this requirement. As a PCI DSS v3 Level 1 Service Provider we manage all encryption codes and all financial account information is handled in our PCI secure environment.

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NCPA Mobile Payment Account Management

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

All interfaces for account management must have industry-level standards to encrypt and secure credit card and other personal data.

X

Parkmobile exceeds these requirements. Presently, we provide these services to our NCPA partners and their customers in a PCI DSS v3 Level 1 Service Provider certified environment. As a Level 1 Service provider Parkmobile manages the encryption and securing of personal data. Furthermore, our PCI certified security protocols protect our customers Personally Identifiable Information (PII).

Users must be able to create and manage accounts through a website (desktop and mobile versions), mobile application, IVR system, and through a live customer service representative.

X

Parkmobile exceeds all of these requirements. These are standard default settings in our system and NCPA member customers use them on a daily basis. Our industry leading Customer Service is available 24/7/365 based in our Atlanta offices with a backup facility in Orlando.

Users must be able to create new accounts with the following parameters: o Username (email). o Password. o Phone number(s). o License plate number(s). o Credit card number. o Billing name and address.

X

Parkmobile meets these requirements. These are standard default account set up options in the platform we provide for over 17,400 NCPA member parking spaces on a daily basis.

Users must be able to access a history of all transactions made on an account and be able to view reports and receipts showing: o Date and time. o Duration. o Rate. o Total amount. o Payment method. o License plate number. o Meter/block/zone ID.

X

Parkmobile exceeds these requirements. These are standard default settings in our platform. Customers can review all of this historical data at any time on their smart devices, desktop or by contracting our Customer Service team. Furthermore, NCPA member municipalities have access to our customizable Reporting Portal that provides credentialed employees with all of this information for each parking session.

Users must able to configure reminders for session expirations, including the ability to: o Enable or disable reminders. o Configure the type of reminder

(SMS or email).

X

Parkmobile exceeds these requirements. These are standard default settings in our system. Patrons have the ability to disable any of this functionality and our system provides both text messages (SMS) as well as emails.

When funding an account, the system must have the ability to impose a minimum charge/recharge amount.

X

Parkmobile meets this requirement. This is functionality is customizable to the needs of our partners and can be disabled if the municipality chooses not to deploy minimum charges. Our platform also allows patrons to recharge amounts either in on demand or stored value (e.g., Wallet) scenarios.

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Customer Account Management Managing an account is simple through our mobile apps. Parkmobile apps allow customers to make real time changes to their account such as modifying payment information, vehicle additions/deletions, favorite parking zones as well as account profiles. Parkmobile’s apps provide extremely fast and user friendly options to add or change information or start another parking transaction. NCPA member’s patrons have the ability to add new or temporary license plates (i.e., a rental car) to their accounts which can be added in real time to an active account thereby being available for a parking transaction with a few touches in our apps. Parkmobile also provides NCPA member patrons with the ability to access our parking guidance solution through our mobile apps. Our implementations team configures the longitude and latitude coordinates for each parking space in our partner’s systems into our GPS enhanced mobile application that interfaces directly with both Apple and Google maps. All 17,400 NCPA member parking spaces appear as a green pin in our apps displaying zone numbers reflecting a metered space. Based on our partner’s preferences, Parkmobile can provide different fee structures based on operational needs. Functionality such as administrative password access, multiple meter rates, prepayments and reservations (at off street facilities) are standard configurations in our system. For example, at the University of Texas at Austin, we provide travel demand management and reservation services for on campus events through our Parkmobile Reservations brand.

All of these features are scalable in the Parkmobile system. Therefore, NCPA members have the ability to consider different configurations and make changes to their fee structures at any time based on operational needs as well as stakeholder feedback.

NCPA Mobile Payment Account Management

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

The system must have the ability to automatically notify a user and/or recharge the account if the account balance falls below a certain amount.

X

Parkmobile exceeds these requirements. NCPA member customers have the ability to perform these functions at any time through our stored value/Wallet solution. Patrons have the ability to set a balance amount and their account hits that number, or below, our system is smart enough to automatically notify the customer.

The system must be able to support both pay per transaction and pay out of a “mobile wallet” models. o The participant must explain any

difference in cost between these two models.

X

Parkmobile exceeds these requirements. We provide NCPA member customers with this functionality on a daily basis. Parkmobile was the first mobile payment provider in the industry to introduce a mobile wallet and we have the most payment integrations in the industry, including with PayPal (since 2011), VisaCheckout (2014), MasterPass (2016) and we are working with ApplePay and Google Wallet to deploy in the near future.

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Parkmobile provides patrons with payment processing in an easy step by step process:

Customer provides payment method information (Parkmobile accepts the most payment methods in the industry)

Customer provides license plate number (we can also use permit numbers, for off street online reservation operations or combine a large number of license plate numbers for Fleet Accounts)

Through Parkmobile, NCPA members have the ability to accept all electronic payment methods available in the United States, including emerging payment options such as PayPal, MasterPass and Visa Checkout.

Our partnership with PayPal allows Parkmobile to provide a seamless approach for utilizing a PayPal membership account to fund payment of parking transactions. Within the Parkmobile system, each customer has the ability to link their PayPal account to their Parkmobile membership.

According to Randall Davies, PayPal’s Head of Global Business Development:

"At PayPal, we look to forge relationships with innovative companies that are bringing services to consumers to make their everyday lives easier…Parkmobile's mobile

parking solutions do just that, and now Parkmobile members will be able to pay with PayPal, making it even easier, more secure and faster to pay for parking." 4

Since PayPal supports the ability for customers to fund the loading of their account via their bank account or direct cash payment, Parkmobile customers have the flexibility to go directly to their bank website and transfer cash into their PayPal account to use our service with their phone throughout the US. No other mobile payments provider has this level of integration with PayPal or can offer this service to NCPA member’s patrons. “Cash Preferred” customers can also use Parkmobile by loading cash onto their PayPal account similar to the way consumers buy prepaid phone cards. It is noteworthy that over 20% of all parking transactions initiated within the first several months of operations in Miami Beach were paid by customers through PayPal. Parkmobile integrated with VisaCheckout as a new payment method in 2014. Parkmobile’s partnership with VisaCheckout allows us to provide NCPA member’s customers:

Pay the Way You Want: Patrons add any preferred major credit or debit card to their VisaCheckout account.

Enhanced Security Protection: Visa protects patron’s accounts with advanced security tools.

Worldwide Access to Visa Network: The VisaCheckout program allows patrons to access the entire global network of Visa services.

Brand Recognition and Confidence: Visa came to Parkmobile because of the volume of mobile payments we process daily worldwide and they are comfortable partnering with our brand. Parkmobile chose Visa because of the confidence associated with the Visa name.

No other mobile payments vendor in the industry can offer NCPA members this type of VisaCheckout integration for their patrons. Parkmobile also offers customers the ability to

4 http://in.reuters.com/article/2012/11/07/idUS225486+07-Nov-2012+PRN20121107

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participate in a “Mobile Wallet” program. The Wallet payment method allows a customer to create an account in which a specific dollar amount of money will be stored for future payment of their parking transactions anywhere Parkmobile’s service is available across the US. By selecting the Wallet option during registration, or opting-in at a later date, the customer is entitling Parkmobile to charge their payment method for a specific dollar amount they have elected. The auto reload functionality charges the payment method originally used to establish the account in the same denomination as was initially selected during the registration process. Parkmobile has built its payment platform in such a manner as to accept the addition of future innovative payment methods that have and will continue to hit the mobile market in the coming years (i.e., ApplePay and AndroidPay). By partnering with Parkmobile, these emerging payment solutions can be accepted by NCPA members without the need to invest in new equipment or redesign. Parkmobile makes the acceptance of these payment methods seamless administratively, eliminating the reconciliation challenges caused by multiple settlement streams to a municipal bank account. This is a key component of an integrated multi- system approach.

Customer Service Operations Parkmobile customer service standard hours of operations are from 7 a.m. until 9 p.m. Monday through Saturday, 8 a.m. until 8 p.m. on Saturday, and as needed on Sunday and holidays. Our phone and email channels are monitored by well trained and motivated agents located in our Atlanta, GA offices or our back up facilities in Orlando. At all times a customer can reach a live body operator. Furthermore, patrons can initiate a parking session via IVR or using the 800 number designated specifically for our partner’s operations. Live body service representatives are available 24/7/365 and they can assist with any operational functions, including beginning a session, assisting with purchasing online reservations for off street operations as well as updating account details. All of these functions are performed here in the United States in a PCI DSS v3 Level 1 secure environment. Parkmobile exceeds all of NCPA RFP system functionality requirements for customers. During the terms of our existing contracts with NCPA members they have not needed to make any investments in hardware or software to maximize customer satisfaction with Parkmobile’s mobile payments platform. Our suite of mobile payments products is cloud based, therefore NCPA member’s staff are able to use all system features from web-enabled smart devices as well as desktop computers. The Parkmobile system is monitored 7 x 24 x 365 (366 this year) and technical support on call 24 hours per day.

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Customizable Reporting Portals Parkmobile’s provides NCPA members with a robust, customizable Reporting Portal that aggregates data based on the requirements of administrative staff. Parkmobile provides six standard reports:

• Cashless Parking Report • Financial Detail Report • Payment Methods Report • Transaction Summary Report • All Transactions Details with Location Report • Approved Transaction Details by Location Report

All of our reports can be returned in CSV, HTML, Excel or PDF formats and can be filtered for custom date ranges. The Parkmobile Reporting Portal provides functionality that is customizable and fully scalable to the needs of our individual partners.

Parkmobile created a customized Reporting Portal Dashboard for Miami Beach’s mobile payment program.

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NCPA Mobile Payment Administrator Portal

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Customer service representatives must be able to create and manage user accounts.

X

Parkmobile exceeds this requirement. Currently, our customer support team handles the creation & management of user accounts on behalf of our clients. All of this functionality is provided in a PCI DSS Level 1 secure environment.

Customer service representatives must be able to activate or deactivate mobile payment system user accounts.

X

Parkmobile exceeds this requirement. Our customer service team provides NCPA member customers with this functionality on a daily basis.

Administrators must be able to run reports on transactions and accounts.

X

Parkmobile exceeds this requirement. We provide our NCPA partners with customizable reporting through our Reporting Portal. For example, staff have the ability to run reports based time of day, vehicle license plate, number of times a vehicle has parked using the system and vehicle parking locations. All of this functionality is exportable to formats such as CSV, PDF and Excel.

Administrators must have an interface to query transactions for ticket adjudication purposes.

X

Parkmobile meets this requirement. One of our newest default options is an Adjudication Portal where credentialed staff can query any transaction to determine citation status.

**Parkmobile’s Reporting Portal can be customized for specific data sets **

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Parkmobile’s customizable reporting options provide NCPA members with access to a significant amount of data for operational forecasting and enforcement focus areas. For example, the District of Columbia’s Department of Transportation (DDOT) uses Parkmobile reporting portal data on a regular basis to evaluate their program and provide stakeholders (i.e., City Council members, the Mayor’s Office as well as community and merchant associations) with high level detail related to parking behavior. DDOT also uses the customized data provided by Parkmobile for research and industry periodicals the Department publishes on smart technology and the success of their mobile payment platform in our Nation’s Capital over the past six years.

Parkmobile provides comprehensive parking data, including payment methods, to NCPA member on a daily basis.

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Most Comprehensive and Integrated Mobile Payment Platform: Parkmobile’s Adjudication Portal can integrate directly with NCPA member’s existing enforcement vendors, streamlining the citation process while providing residents with better service and Adjudicators with an intuitive and easy to use Judicial Portal.

Industry Leading Customer Service and Support: Parkmobile listens to our municipal partners and we enhance our features based on your feedback. Many of our partners use our reporting back end as part of their adjudication process (e.g., Washington, DC and Minneapolis). New York City will deploy this Portal functionality when we begin operations this winter.

Industry Leading Client Service and Support: Parkmobile continues to demonstrate our industry leadership by introducing an interactive Adjudication Portal, as part of our reporting functionality.

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NCPA Mobile Payment System Inventory

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

The inventory must hold information on each meter/block/zone, including its: o ID. o Address. o Status (active or inactive). o Rate. o Hours of operation. o Hours of restrictions. o Maximum length of stay.

X

Parkmobile exceeds these requirements. These are standard default fields in our platform and all of our NCPA members have access to these details in real time.

Once a change is made to the inventory, the system must be either updated immediately or queued for update at a set time.

X

Parkmobile meets this requirement. This is a standard default setting in our platform that we provide to our municipal partners.

An administrator must be able to use the tool to manually update the attributes of a single meter/block/zone.

X

Parkmobile meets this requirement. This is a standard default setting in our system.

An administrator must be able to import a file to update the entire inventory.

X

Parkmobile meets this requirement. This is a standard default setting in our system.

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NCPA Mobile Payment Reporting

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Transactions made by: o License plate number. o Phone number. o Username/account number. o Date and time. o Duration. o Rate. o Total amount. o Payment method. o License plate number. o Meter/block/zone ID.

X

Parkmobile exceeds these requirements. NCPA member customers have the ability to view all of these transactional details for every parking session. Our system also maintains historical data that is available to our partners as well.

Account sign ups. X

Parkmobile exceeds this requirement. We offer NCPA members the most account sign up options in the industry, including through their social media accounts like Facebook.

Account charges/recharges. X

Parkmobile exceeds this requirement. Account charging and recharging (for stored value customers) are default settings in our platform and available to NCPA members and customers daily.

The system must allow reports to be exported to: o Microsoft Excel. o Text files. o Database flat files. o Direct connection with another

database.

X

Parkmobile meets these requirements. These are standard default settings in our reporting portal. We also offer our partners training on how to more effectively use our reporting features as well as the ability to customize their respective portals based on their individual municipal needs.

Reports must be available for viewing or download within reasonably time. The participant must provide performance metrics on its reporting tool, with scenarios such as: o Number of new accounts per week. o Amount of transactions per day by

meter/block/zone ID. o All transactions in a calendar year.

X

Parkmobile exceeds these requirements. All of this reporting functionality are default settings in the platform we currently provide to NCPA members. All information is updated on a daily basis and all parking sessions are viewable in real time through our cloud based platform.

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Parkmobile is PCI DSS v3 Level 1 Service Provider Parkmobile offers NCPA 24/7/365 customer support and maintenance in a PCI DSS v3 Level 1 environment. Our NCPA member’s staff have direct access to our Program Managers and Account Managers at all times. Furthermore, all NCPA member patrons have access to Parkmobile’s reporting portal and can make account changes in our PCI DSS Level 1 secure environment. Parkmobile currently includes all of our partners on our $5 million Cyber Security Insurance Policy that protects against Target or Home Depot type data breaches. No other vendor can offer a higher level of transactional security and confidentiality.

NCPA Mobile Payment Data Security

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Securing physical servers, storage, etc.

X

Parkmobile exceeds this requirement. Presently, we store NCPA member’s data in secure physical servers located at our Atlanta offices. We also have a state of the industry partnership with QTS as a backup to our operations through their Dulles, Virginia facility.

Firewalls to protect against unauthorized access.

X

Parkmobile exceeds this requirement. Our platform maintains industry best firewall protections. Additionally, we are the only company in the industry to provide all of our partners, including existing NCPA members, with a $5 million Cyber Security Insurance Policy.

SSL encryption on websites. X

Parkmobile meets this requirement. This is a standard default setting in our platform and we offer it to all of our NCPA partners.

PCI PA-DDS level 1 compliant on all applicable data.

X

Parkmobile exceeds this requirement. We are a PCI DSS v3 Level 1 Service Provider and our latest Attestation of Compliance (AOC) is included with the Supplemental Materials of this submission. Please see links to the Visa and MasterCard Global Registry of Service Providers for PCI DSS Level 1 compliance:

http://www.visa.com/splisting/searchGrsp.do

https://www.mastercard.com/us/company/en/docs/SP_Post_List-1-15-14.pdf

SAS 70 Type II certified before the Notice of Award.

X

Parkmobile meets this requirement and will provide our certification upon request to any entity(ies) associated with NCPA.

The participant must minimize NCPA’s exposure to sensitive data, such as: o Credit card numbers. o Personal information of

users. o The participant must

describe its data security plan and disclose any breaches of security.

X

Parkmobile exceeds these requirements. As mentioned previously our QTS partnership as well as our PCI DSS v3 Level 1 Service Provider safeguards demonstrate how important it is to minimize any exposure of our partners. Furthermore, our $5 million Cyber Security Policy reinforces our commitment.

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NCPA Mobile Payment System Availability

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

IVR, including the availability of live customer service representatives.

X

Parkmobile exceeds this requirement. Our IVR System as well as access to customer service representatives is available 24/7/365. We provide this level of service to NCPA members across the United States on a daily basis.

Mobile applications. X

Parkmobile exceeds this requirement. Our mobile payment apps are used by the most patron’s in the United States every day. We serve 36 of the Top 100 cities in America and we offer our apps on all native platforms. Our experience and partnerships demonstrate our reliability.

User and administrator websites. X

Parkmobile exceeds this requirement. Our user and administrative websites are available at all times and as a backup we provide live body operators who can perform any account functions, including registration as well as beginning a parking session over the phone.

Integration with existing multi space meters (only for the integration part for which the participant is responsible).

X

Parkmobile exceeds this requirement. We are fully integrated will all leading parking vendors in North America, including all multi space meter manufacturers. Our platform is available on over 2,000 deployments in the US (0ver 200 municipal and another 40 universities).

Integration with existing enforcement systems (only for the integration part for which the participant is responsible).

X

Parkmobile exceeds this requirement. We are fully integrated with all leading parking vendors in North America, including all enforcement providers and their platforms. Our system is available on over 2,000 deployments in the US (0ver 200 municipal and another 40 universities).

The proposed system must be able to handle up to 50 million mobile payment transactions per year, including up to 12,000 transactions per hour.

X

Parkmobile can accommodate this requirement. As the leading mobile payment provider in the World we process more transactions than any other vendor. Our operations on behalf of the cities of Los Angeles, Houston, Washington, DC, San Diego, Oakland, and Dallas all underscore our ability to process the transactional volume of any NCPA member municipalities.

The system must provide system uptime reports from the past 4 years and also provide a plan to scale the system to support additional users and transactions.

X

Parkmobile accepts these requirements and can provide these details to any NCPA members upon request.

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Parkmobile Integration Partners

Parkmobile is fully integrated with all major vendors in the parking industry. Our active integrations position us to grow with NCPA member’s existing vendors or others they may choose in the future. Please see our list of integration below:

NCPA Mobile Payment System Multi Space Meters

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Send each transaction to the existing back office system or a 3rd party system as it happens in real-time.

X

Parkmobile exceeds this requirement. We are integrated with all multi space meter vendors and often, Parking Enforcement Officers (PEOs) can get mobile payment parking details when they pull the stall report form the multi space pay station (depends on vendor).

Accept transactions sent from the back office system or a 3rd party system.

X

Parkmobile exceeds this requirement. We are fully integrated with all multi space meter manufacturers operating in North America. Through these integrations we presently provide our NCPA partners with this level of functionality on a daily basis.

The participant must provide examples of data formats and delivery methods used to communicate transactions to and from external systems.

X

Parkmobile accepts this requirement. Included with this submission are examples of our Reporting Portal for communicating data such as transactions in a PCI secure environment. NCPA members currently have the ability to choose their delivery method through Parkmobile.

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NCPA Mobile Payment Enforcement

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Allow a device to query the payment status of a vehicle through its license plate number using an API provided by the vendor that is compatible with: o Android. o iOS. o Blackberry. o Windows Mobile. o A platform agnostic web service.

X

Parkmobile exceeds these requirements. Our enforcement integrations are available on all the platforms required by this RFP. NCPA members and their customers currently enjoy all of this platform flexibility on a daily basis.

Allow a device to query a list of paid vehicles through a meter/block/zone ID.

X

Parkmobile exceeds this requirement. This is a standard default feature in our platform. Our system is fully integrated with all enforcement handhelds and smart devices used in North America.

Allow a license plate recognition system to query the payment status of a vehicle through its license plate number.

X

Parkmobile exceeds this requirement. We are fully integrated with all LPR vendors in North America and work directly with them on some of our largest deployments in the United States. All current NCPA members working with Parkmobile take advantage of our LPR integrations on a daily basis. Furthermore, providing a license plate is precondition for beginning most parking sessions in the Parkmobile platform.

Pull or receive a list of license plate numbers flagged by law enforcement.

X

Parkmobile exceeds this requirement. This is a default setting in our platform and can be integrated to any vendor’s enforcement system. We provide this functionality to our NCPA partners on a daily basis.

The system must be able to send an alert when a matching vehicle makes a parking transaction.

X

Parkmobile meets this requirement. We provide this functionality to our partners on a daily basis.

The participant must provide examples of their enforcement integration models with other clients.

X

Parkmobile is fully integrated with all enforcement models used in North America.

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Expanded Marketing and Digital Campaigns Based on experience and our Network Effect across the country Parkmobile is fully prepared to develop and deploy expanded and comprehensive marketing campaigns immediately for NCPA members. Parkmobile’s marketing and public relations efforts would be led by our Marketing Director, Tina Dyer’s team. Tina currently leads our efforts with our 11 existing NCPA partners and she is very familiar with the diverse needs of different mobile payment markets across the country. Her team would work with all stakeholders to monitor progress, identify action items, responsible parties and verify progress to ensure all milestones are met. An example of Tina and her team’s recent work is in Washington DC, where we are the official off-street online reservation parking partner for the National Cherry Blossom Festival5. NCPA members and their parking operations are integral parts of their regions and attract public parking patrons from people beyond the immediate community. Parkmobile’s marketing efforts would assist any NCPA member’s team in responsiveness to patrons as well as providing new opportunities to introduce their parking facilities to customers.

5 Please see http://www.nationalcherryblossomfestival.org/ and https://park-now.com/find-parking.html

NCPA Mobile Payment Marketing

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

The vendor must provide an initial marketing plan to promote the use of the system, including details on the message, medium, location, and frequency of marketing.

X

Parkmobile exceeds this requirement. We provide full marketing services, including social media push campaigns as part of the rollout for our services. As part of this submission we have provided examples of our marketing acumen as well as the Transition Plan we provide to new partners.

The vendor must provide a comprehensive recurring marketing plan.

X

Parkmobile exceeds this requirement. We provide all of our partners with recurring marketing throughout the term of our agreement. Additionally, we offer our partners the ability to participate in national marketing campaigns, such as our current nationwide commercials in conjunction with our MasterPass rollout.

The vendor must supply all promotional and operational graphics, excluding the street signage used to identify meter/block/zone IDs.

X

Parkmobile accepts this requirement.

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Sample Parkmobile Marketing Strategy Outline Parkmobile works closely with all of our existing NCPA member’s stakeholders to enhance our existing collaborative marketing strategies. Included throughout this submission are photos, screenshots as well as other materials that demonstrate Parkmobile’s programmatic acumen as well as our ability to deliver on time and at low cost on behalf of our partners. Parkmobile’s partnerships with NCPA members demonstrates our commitment to aligning our marketing approach with their goals and objectives. Parkmobile’s enhanced project approach follows a proven formula for incorporating the mobile payment service into a partner’s current operations while simultaneously informing the local community about a new, customizable mobile payment program which will be available soon for their public parking needs. Our Network Effect plays an integral role in this process. Throughout our deployments we continue to identify all stakeholders impacted by the mobile payment parking service and work closely with them to identify program goals, Key Performance Indicators (KPI’s), operational metrics, and quantify program success factors.

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Parkmobile’s criteria for success as a mobile payment provider is measured by objectives deemed critical by our partners in delivering the very best mobile parking services to residents, merchants and visitors. Parkmobile’s marketing team is eager to continue deploying our expanded public relations and social media campaigns with new NCPA partners. For example, our team is ready to provide NCPA members as well as merchants they serve with all the materials necessary to market our mobile payment program such as wallet cards (our custom Wallet Card for Dallas is shown), webinars as well as attending any events requested. As always, our partner’s role in this process is to identify stakeholders and facilitate opportunities for Parkmobile to work with them and engage in social media campaigns throughout:

Twitter

Facebook

Instagram

Parkmobile’s proven track record of marketing our partners parking operations increases adoption rates while increasing revenues. Our Network Effect provides a ready-made user group of 5 million that would immediately become champions of Parkmobile’s services. Examples of successful Parkmobile marketing campaigns include, Miami Beach where within sixty days more than 25,000 people signed up to use the Parkmobile system; Arlington County, VA where we average over 100,000 transactions per month; and Milwaukee where we publicly launched a customized app.

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Best practices learned from our over 200 municipal mobile payment programs as well as over 2,000 other US deployments include:

Identify ‘champions’ early and begin to work with them on outreach efforts.

Engage tech savvy potential patrons where they live (i.e., social media, emails, existing members).

Work with existing partners with operations in the new deployment.

Boots on the ground are very important to demonstrate to all stakeholders the importance of this project. We are committed to using Brand Ambassadors as well.

Cultivate media relationships so they herald the program to their constituents; below please see some of our fantastic media coverage from our MKE Park launch:

o http://www.wisn.com/news/new-app-will-change-how-people-pay-for-parking-downtown/32626900

o http://fox6now.com/2015/04/28/theres-an-app-for-that-mke-park-to-make-paying-for-parking-easier-in-city/

o http://www.cbs58.com/story/28919853/milwaukee-rolls-out-parking-app o http://onmilwaukee.com/buzz/articles/parkingapp.html

Some limitations to successful deployments include:

Not installing mobile payment signs at the outset of the deployment because potential patrons need to know how to pay using the system before they get to the meter; if a municipality only installs stickers at the meters, then patrons are less likely to use the system since they are already at the meter.

Not involving politicians and other stakeholders: both in Miami Beach as well as Milwaukee the Mayor’s became champions for the mobile payment program which led to increased exposure for the programs.

Complete integrations will all necessary vendors is important because if the system does not work correctly the first time many potential patrons will not try again.

Training of enforcement staff because if patrons get erroneous tickets the first time they are less likely to attempt to use the system in the future.

Parkmobile hired Brand Ambassadors to market Miami Beach’s mobile payment program.

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Email Marketing Campaigns

Objectives of Enhancement: Use our Network Effect on customers through

messaging Drive Special Event and festival patrons in key areas

around a City and/or region Campaigns:

Seasonal Events, Festivals and Parades Re-engagement emails

o 2016 lapsed and last 6 months of 2015 Transit and University Campaigns Sports Venues

Value (Industry Benchmarks): 25% of apps are used only one time – so use emails

to target users that occasionally use app

Cost 6-7x more to acquire a new user than to retain an existing user

Provides our partners with a current database of on and off street parking patrons

**

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Mobile Payment Geo–Fencing to Target Specific Locations

Objectives of Enhancement: Enable Location Based Marketing Send real time Push Messaging based on a patron’s location (e.g. target users to use

app in different locations) Create Geo-Fences around on and off street parking locations

Drive Special Events, Festivals Parades and off street parking reservations in key areas of City and/or region

Value (Industry Benchmarks): Influence purchase decisions of 39%+ of users

Advertise services and special events to residents and visitors without the need for them to open the parking app

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Request for Proposal (RFP) for Integrated Parking Management System Number 26 – 16 Parkmobile Submission

Push Notifications and In–App Messaging

Objectives of Enhancement: Drive deeper engagement through personalized, event based and

triggered messaging

Target users who haven’t used a specific feature or used our platform for a transaction in over a month

Coordinate with business improvement districts and other stakeholders on targeted messaging to stakeholders

Provide real time traffic and event information to patrons Coordinate with local businesses and provide another way for them

to reach potential customers in Pasadena Value (Industry Benchmarks):

4x higher conversion 3.5x higher retention Average in-app click-rate 24% Triggered off an event with 2x more clicks as triggered off an app

launch 27% more launches than apps that don’t have In-App ~13 launches/

month Parkmobile Push Notifications Results To-Date:

Parkmobile re-engages users that registered and only perform 1 transaction

o 8,419 users that had not transacted in the past 30 days pre-push completed 18,183 transactions post-push

Parkmobile activated 1,690 registered users that had not transacted within 2 days o We launched an automated campaign on Sept 12th and we have seen a 16%

higher adoption with these users compared to those not receiving push notifications

o with these users compared to those not receiving push notifications

Camera-Scanning Functionality to Expedite Registration and the Consumer Parking Experience

One of Parkmobile’s newest features is the ability for a member to use their smart device’s camera to scan in license plates, credit or debit cards as well as our signage or parking zone decals. This speeds up the registration and activation and is a feature that can to drive up adoption.

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Parkmobile Discount and Validations Parkmobile provides flexible discount programs so our partners can coordinate with local businesses on validations. Patrons have the ability to scan the QR code linked to the promo or manually enter a promo code. Parkmobile’s validation program has the ability to create codes for any special events where a partner decides to offer validated or discounted parking. The codes are easily tracked through the Parkmobile reporting portal and it allows NCPA member’s staff to track in real time so there is never any over selling of inventory. Parkmobile offers multiple approaches to merchant validation programs; all of which can deployed concurrently.

Option 1 Discount on Next Parking Sessions: our most used validation process provides one time use QR Codes or alpha numeric codes to designated merchants. These validation/discount codes are valid for the next parking session. To access the code(s), a patron merely scans the QR code or puts the alpha numeric code into the app when they begin their next parking session.

The benefit of this approach is parking patrons get the discount on the next visit, ensuring full revenue for the existing parking session while incentivizing patrons to come back to the merchants to spend more money in the future.

Option 2 Discount on Current Parking Sessions: we can also provide merchants with the ability to discount existing parking sessions: o NCPA members can customize our Parking Confirmation Screen to display number of

Active Promo Codes the member has available from merchants o Parkmobile member then taps on Active Promo Code(s) and is taken to a promo codes

page in one of the Parkmobile apps o Parkmobile member then inputs the alpha numeric code or scans the QR Code o Once Parkmobile’s system authenticates the validation/discount code(s) the initial

parking rate gets a strikethrough and the new cost is displayed in the app o The Parkmobile Confirmation Screen is updated to show the validation/discount

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Option 3 Discount on Off Street Parking Sessions: for off street reserved or prepaid parking members: o Begin by going to a customized landing page set up on behalf of partner by Parkmobile

and linked to partner’s website o Member identifies the date/time of the desired event they would like to pay for parking o At the Confirmation Screen the member is prompted to input their validation/discount

code(s) o Once system authenticates the code, then the initial parking rate is reduced to the new

cost and displayed for the member to confirm o The Parkmobile Confirmation Screen is updated to show the validation/discount

In each of the abovementioned process flows NCPA members have the ability to review all validations through their reporting portal and if so desired Parkmobile can work directly with merchant or other stakeholder groups identified by NCPA members.

Option 2: Discount on Current Parking allows merchants to validate parking after a customer has parked using Parkmobile.

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Description of Customer Feedback Process Despite receiving thousands of customer inquiries in an average month, Parkmobile is able to maintain an average response time of approximately two minutes (our team has the ability to scan for and address real-time issues more quickly using keyword searches). The Zendesk system we employ also allows our Specialists to tag support tickets, enabling a simple way to track and report the number of inquiries received for our partner’s mobile payments program. These reporting capabilities also allow Parkmobile to determine themes for a given subject matter or situation. Parkmobile can then proactively educate customers to ensure the best user experience possible. Customer feedback is handled by our support team and Parkmobile support agents are willing and able to review transaction details with patrons to avoid future issues. Parkmobile customers have the ability to submit inquiries or disputes via phone, email, through the Parkmobile app, and online at the Parkmobile website. The Parkmobile Reporting Portal is scalable to individual needs, including specific ranges from daily to weekly to monthly, and all data is downloadable to Excel, CSV or other formats. Parkmobile can also address any ad-hoc reporting needs desired by NCPA member’s as well as develop presentation materials for distribution to stakeholders.

NCPA Mobile Payment End User Customer Service

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Live operators available 24/7 to create accounts and resolve issues.

X

Parkmobile meets this requirement. We currently provide 24/7/265 access to live body operators to NCPA partners.

Language support for: o English. o Spanish (if available).

X

Parkmobile meets this requirement.

Customers looking to establish contact with a live operator must be provided the option at the start of a parking action.

X

Parkmobile meets this requirement. This is a standard default setting in our system for all call 24/7/365.

Callers seeking a live operator must not be on hold for longer than 2 minutes.

X


Music and updated messaging must be provided during calls on hold.

X


Customers looking to find parking must be provided a web-based or mobile app based map, or other method of locating metered parking.

X


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NCPA Mobile Payment NCPA Support

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Technical support during normal business hours of 8:30 am to 6:00 pm, (EST).

X

Parkmobile exceeds this requirement. We provide NCPA patrons with technical support from 7 a.m. until 9 p.m. Monday through Friday, 8 a.m. until 8 p.m. on Saturday, and as needed on Sunday and holidays. Our phone and email channels are monitored by well trained and motivated agents located in our Atlanta, GA office for after hours support.

Engineering staff to perform development, testing, and deployment.

X

Parkmobile meets this requirement. Our team performs development and testing on a regular cycle outside of public parking business hours. If there is an anticipated interruption in services, we notify our partners before these operations commence.

Response times of less than 30 minutes for urgent issues.

X


Resolution of urgent issues in less than 2 hours.

X


NCPA Mobile Payment Training

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Use of payment methods. X


Use of any websites designed for users and administrators.

X


Use of any enforcement tools. X


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Parkmobile Mobile Payment Training

Parkmobile’s training goal is to educate our partners on enhancements to our system and how they impact services; particularly enforcement devices. Our training goal is to ensure a high comfort level with using the citation work flow through our partner’s existing system. We are willing to refresh enforcement training in a classroom-like setting with a maximum of 10 Parking Control Officers (PCO’s) in attendance on a regular basis.

Each Parkmobile enforcement training session last four hours led by our team. Enforcement training is scheduled at the convenience of our partner’s parking management team. Best practices from our experience has proven that it is important to provide ‘continuing education’ with enforcement training since we regularly update the features of our system.

The first of the two hours of new training is held in a classroom. Trainers will describe the workflow to check payments through their enforcement devices. Each PCO will need an enforcement device during training so they are able to test the equipment. Several transactions will be demonstrated via the mobile app so each PCO will see how the payments will reflect on their devices as well as the new functionality we provide. During the training session, PCO’s can ask questions about the equipment. Parkmobile trainers share general details concerning the new program with classroom participants. The second of the two hours is held out in the field where the PCO’s can share their experiences enforcing payments through their existing integrations. A Parkmobile representative leads the group and will shadow the team of PCO’s to ensure they are using their devices correctly and enforcing properly. Transactions are started through the mobile app so each PCO is able to view real live data out in the field.

Our training plan for existing partners has proven very successful in past experiences with large municipalities (i.e., Washington DC, Oakland, and Arlington City). At the conclusion of the classroom sessions, each PCO is provided with a training manual as a reference tool, highlighting the workflow demonstrated during the training courses. Parkmobile offers to perform these training session on a yearly basis with all of our partners.

We also offer administrative training with other stakeholders such as the meter shop, adjudication/hearing, finance, and contract administration groups. These are also conducted in a classroom setting. Another one-hour training session can be conducted to explain how to use the Self-Administration, Special Event services portals. This second session is offered to the applicable departments handling routine parking operations. A training manual for both sessions is also provided for future reference.

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NCPA Mobile Payment Deployment: The participant must provide a tentative deployment schedule for NCPA that includes all services.

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Development schedule. X

Parkmobile accepts these requirements. Please see Implementation Plan included with this submission. We follow these protocols for all of our existing NCPA partners.

Testing schedule. X

Roll out schedule. X

Marketing schedule. X

Training schedule. X

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NCPA Mobile Payment Additional Integrated Services

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Electrical Vehicle Charging.

X

Parkmobile exceeds this requirement. We provide payments for electric vehicle charging across the United States. For example, we provide this service at several locations in Philadelphia and across the State of California.

Event permit system, either via mobile payments for parking system (temporary event rate override of regular parking rates).

X

Parkmobile exceeds this requirement. We lead the industry in permitting services for special events. Existing event based permit partners include, the NHL, MLB, NCAA, PGA and the NFL. We are the official prepayment parking for the Super Bowl every year. NCPA members have the ability to offer these services through the same platform their customers use to pay for on and off street metered parking on a daily basis.

Integrations with all major meter equipment, ticket software applications and sensor technology providers.

X

Parkmobile exceeds this requirement. We lead the industry with over 50 integrations for meters, enforcement, parking guidance and merchant service providers. We presently provide all of these integration options to our NCPA partners on a daily basis.

Digital virtual permit management system for monthly, residential, visitor and other parking related permits o The whole life cycle of a permit

must be automated. o Registration, application, (auto

renewal) payments, approval (if applicable), and

o issuance must be performed online. o Permits can be assigned to the

vehicle’s license plate number, send to the permit

o holder’s smart phone or other mobile device or printed at home.

o Online personal account for permit holder to update information and manage their account.

o Waiting list and mass email functionality.

X

Parkmobile exceeds these requirements. We have the most robust permitting program in the industry. We are the official prepayment parking for the Super Bowl every year. Our platform performs all of the permitting functions detailed by NCPA. Furthermore, Parkmobile’s permitting services offer the added benefit of patrons being able to use the same app for on demand and permitting parking.

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Parkmobile Additional Services Offered The fundamental difference between Parkmobile and every other mobile payments vendor that will submit a proposal to NCPA is our complete suite of service offerings. Through our platform Parkmobile provides our NCPA partners with (i) the most payment methods; (ii) the most native apps; (iii) the most customized apps; (iv) the only connected vehicle program in the market; and (v) the most industry integrations and industry best marketing tactics that our competitors have not begun to consider deploying.

Parkmobile Fleet Management Program

Parkmobile has a robust Fleet Management Program. Our program allows an unlimited number of users who can share one account thereby streamlining the tracking and administration of parking needs. Parkmobile has deployed this system across the country with several of our existing partners such as Minneapolis, Miami Beach, New Rochelle, NY Below are details on this program:

Signing up is quick and easy and can be done using Parkmobile’s Customer Support Division with no long term contracts

All data is protected using the highest payment processing industry standards

The program administrator of the account has the ability to create tracking reports, showing date, employee, and vehicle used for each parking session

Fleet members can have the option of paying regular parking rates or discounted rates

NCPA Mobile Payment Additional Integrated Services

NCPA Requirement

Does Parkmobile

Satisfy Requirement

Comment

Yes No

Central database repository for aggregated parking data (analysis), central enforcement and integration of several parking methods and technologies, such as but not limited to: o Mobile payments for parking

system. o Pay by plate (multi space meter). o Digital permit management

system. o Enforcement.

X

Parkmobile exceeds these requirements. One of the hallmarks of Parkmobile’s industry leadership is providing a full suite of mobile services that provide our existing NCPA partners with one location for payments, meter integrations, permit management as well as enforcement. We lead the industry with over 50 integration partners satisfying all the elements of this requirement. Furthermore, we have active integrations with all the Merchant Service Providers operating in North America.

Access for mobile payment users to gated parking facilities via:

o QR Code, either via scanning within a mobile app or scanning at the gate.

o Near Field Communication (NFC). o RFID or Proximity Cards. o License Plate Recognition (LPR).

X

Parkmobile exceeds these requirements. We were the first in the industry to introduce QR Codes and NFC technology on our signage. We provide RFID integrations for several of our partner’s operations and as mentioned previously we are fully integrated with all LPR vendors in North America.

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Parkmobile Reservation System Capabilities

Parkmobile offers NCPA members customizable prepayment/reservations microsites designed to their unique demands. Parkmobile provides our state of the art reservation services to public sector entities across the country including the State of New York’s Metropolitan Transportation Authority (MTA), the Golden Gate Bridge, Highway and Transportation District, the City of Montclair, New Jersey, the City of New Rochelle, NY, the City of Vallejo, CA (SOLTRANS), over twenty cities and villages in Chicago along the METRA and CTA transit lines and the Parking Authority of Baltimore City (PABC).

On behalf of PABC, Parkmobile created and manages a website for the sale of prepaid parking reservations for all of their facilities. PABC’s deployment demonstrates Parkmobile’s ability to incorporate privately owned facilities in a designated area if requested by our partners.

This functionality provides all visitors with one central website to research and purchase parking. Parkmobile offers the ability to perform all of these operations through a website that patrons can navigate on their own. These options are based on the customer’s preference based on the details provided by our partners.

Parkmobile works directly with our partners to design a customized account management workflow and permit process that meets all of their operational requirements. Our account management procedures include adapting our client interface to reflect the look and feel of each partner’s operations.

Parkmobile’s Reservation’s Platform for PABC’s includes off street facilities across the City of Baltimore

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The Parkmobile parking permit system is accessible via a hyperlink through any of our partner’s existing permit websites; or we can create the website on their behalf, as we did with PABC. Our customizable workflows allow for the logical capture of all relevant data needed to approve and process the various permit types provided by our partners. Parkmobile’s reservation system would allow NCPA members to capture customer information such as name, address, email, vehicle and supporting details necessary to support the application as well as payment information for paid permits. Parkmobile provides digital permits to public sector entities and authorities across the United States. Our mobile payment operations in New Rochelle are so successful that last year we increased our services to the City by providing digital permitting operations as well.

One of Parkmobile’s most successful digital permitting partnerships is with the Golden Gate Bridge, Highway and Transportation District. Parkmobile currently provides mobile payment services at all Golden Gate Ferry parking lots. Our digital permitting is part of the Larkspur Ferry services. Parkmobile’s operations for Golden Gate at Larkspur Ferry began in February 2014 and on average we issue about 1,500 permits per month with over 400 daily transactions. According to the Marin Independent Journal, our partnership with the Golden Gate Bridge, Highway, and Transportation District “is expected to generate $400,000 a year.”6 All parking revenue generated by the Bridge District is directly attributable to Parkmobile operations because our payment solutions are the only way to purchase daily or monthly permits on all lots.

6 http://www.marinij.com/marinnews/ci_25022010/free-parking-ends-monday-at-larkspur-ferry-terminal; See also: http://goldengateferry.org/parking/index.php and http://goldengateferry.org/parking/faqs.php

Examples of Parkmobile Digital Permitting Installations (2011 – Present) Municipality or Authority Installation Date Number of Spaces Deployed

Montclair, NJ April 2011 1,433

Vallejo, CA July 2013 1,250

East Hazel Crest, IL April 2015 1,323

New York MTA North May 2011 13,693

Columbia, MO August 2015 700

New Rochelle, NY January 2016 1,400

Golden Gate Bridge, Highway, and Transportation District

February 2014 1,783

TOTAL NUMBER OF SPACES 19,799

STEPS 1 AND 2: Customer landing/homepage. Customer can apply for any permit type configured. The drop down menus for Zone & Product can be customized as necessary

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Following is a series of screen shots demonstrating Parkmobile’s digital permitting process flow using our existing operations for the Golden Gate Transportation District to illustrate the different screen views and information available to the customer and NCPA partners.

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STEP 3: Petmit Applie<r/lon: CuS!omers proviCJe vellicle information end can e~t to have their permit renewed when it expires. Vehicle and license plate informeuon is required. A confirmalion page will appear after completing the application to provide an overview before customer continues to paym~nt section.

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STEP 4: Shopping Cart facilitates the purchase of multiple permits making it easy for the customer to handle all their permit needs with one consolidated payment

STEP 5: Online payment section. Customer is prompted to pay for their permit by credit card. The customer can elect to have their credit card charged automatically at time of renewal. If the customer chooses not to be charged automatically, the system will email the customer notifying them that their permit is ready and requires payment at time of renewal. The credit card is processed only after customer reviews and agrees to the rules and regulations outlined by the authority. The system is PCI DSS v3 Level 1 compliant.

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The entire digital permitting process flow takes place in the same PCI DSS v3 Level 1 secure environment Parkmobile uses to process on demand mobile payments for NCPA partners on a daily basis. Through our 50 plus integration partners, Parkmobile has the ability to coordinate permit fulfilment with NCPA member’s existing enforcement vendors, including LPR platforms. Moreover, we also support printed Hangtags as well as other credentials such as decals and proxy cards. Printed permits contain a QR code (2D barcode) with unique hash value code. This code provides unique user information and eliminates any potential fraud.

STEP 6 (PERMIT FULFILLMENT): Once the credit card transaction is completed. The customer can print the receipt and receive an email with the payment details with the paper permit attached.

SAMPLE PERMIT HANGTAG

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Additional Parkmobile Digital Permitting Customer Functionality

Parkmobile’s digital permitting platform offers NCPA members the ability to post emails and correspondences as well as customize announcements for special events to patrons. Permit holders would also have access to invoices and transactions and Parkmobile’s digital permitting system supports pre-tax employer supported programs such as Wage Works.

EMAIL AND CORRESPONDENCE: Parkmobile’s digital permitting platform can also post and email special custom announcements to inform customers of pending events.

DIGITAL INVOICING: Patrons have access to all permit invoices and transactions for record keeping purposes. The system supports employer supported payment programs such as Wage Works and others.

of 56


Additional Parkmobile Digital Permitting Administrative Functionality

Parkmobile also offers NCPA members state of the industry back office administration functional differentiators such as the ability to track any permit with access to a credentialed back office dashboard and the ability to create permit wait lists.

of 56


The system screen shots provide a detailed overview of registration, application and paying for a permit. Parkmobile would create supplier pages for each NCPA member that provide administrative staff with specific information about available functionality and workflow. Our digital permits are virtually distributed (online) and/or can be printed at home (if requested).

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WAIT CONFIGURATION: Parkm<>b1Je 's Cfigital permit system ha.s a configurable waitll~ system wh~re ·sell to" numbers can be sppliee and msnaged In real time. CustomE?rs are nofified during/he application prtx:E?S5 that they htwe been added to thE? weitlist. Customer rE?Cewes an email notifying them when a permit opening becomes available.

of 56


Coming Soon: Auto-Populating Zone Parking

Objectives of Enhancement: Streamline patron interaction with

app App self populates Parking Zone

Numbers so patrons do not have to ‘find’ Zone Numbers on street

Integrate off street parking locations already under contract with Parkmobile so patron can pay to park in one app for on or off street locations

Value (Industry Benchmarks): Increases adoption rates due to ease

of use Reduces congestion and pollution

because patrons now have interactive map that delivers on and off street parking options in one central location

Provides Travel Demand Management (TDM) functionality, a key component of smart city policies

Coming Soon: Predictive and Real-Time On-Street Parking Availability

Objectives of Enhancement: Enable patrons to view on-street availability to quickly find

open parking

Enable patrons to also see and select off-street parking where on-street availability is limited

Provide real time rate and hours of operations information to patrons while heading to an area for special events

Coordinate with off street parking providers and nearby businesses to provide parking validations or discounts

Value (Industry Benchmarks): Reduces traffic congestion and pollution caused by patrons

circling looking for parking spaces

Increases coordination between off- street parking operators

Assists business improvement districts in their goals of working with parking operators on ways to bring new patrons to areas for special events or festivals

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Coming Soon: Integrated Messaging Center

Objectives of Enhancement: Provide patrons with one place to gather details about their on and off

street parking

Provides an easy and efficient interface to communicate important parking and traffic information (i.e., traffic delays and street closures)

Patrons can track their parking history and store Parking Zone Numbers for future parking sessions

Value (Industry Benchmarks): Provide an integrated platform increasing on street adoption rates by

making it easier for patrons to access operational details and pay for parking

Convenience, if patrons gain value from this integrated approach they will continue to use it and recommend it to others

Provide real time updated information for other government services

Customized Venue and Special Event Landing Pages

Objectives of Enhancement: Publicize upcoming special events

Provide a platform where patrons can identify on and off-street parking options for these events

Provide patrons with a platform to pay for parking in advance (off-street) for events

Value (Industry Benchmarks): Provide patrons with one location to

identify and pay for parking

Assist in determining appropriate traffic control measures for special events and venues based on pre-sold off-street parking data

Assist in targeted enforcement based on anticipated attendance for special events at these venues

Coordinate with impacted neighborhoods or areas based on pre-sold parking data Incorporate TDM protocols to control access to communities or areas impacted by events

Parkmobile is the parking reservations partner with the NFL for the Super Bowl

of 56 NCPA Request for Proposals (RFP) RFP #1060056 Pay-By-Cell Phone Parking Service Parkmobile Submission

Connected Vehicle and INRIX On-Street Occupancy, & Turnover Data Programs

Parkmobile is the unrivaled leader in the connected vehicle payment space. We offer mobile payment integrations, parking data, parking availability and parking guidance within the vehicle’s head unit (built- in GPS screen).

Parkmobile has earned direct integrations with Ford, Volvo, BMW and Audi head units thereby optimizing the navigation and parking payment experience.

As a result of guiding drivers to available parking, Parkmobile assist’s all of our NCPA partners in eliminating the average time to find a parking space by 90%.

Parkmobile CEO Jon Ziglar said: "To date, the industry has not consolidated all the services, capabilities and parking inventory into a single solution...through our coordinated development efforts with INRIX, we will deliver a holistic parking solution the auto industry can deploy quickly and efficiently into the connected car."

Parkmobile is integrated with the Ford SYNC AppLink system

BMW Group is one of Parkmobile’s Blue Chip Investors and our application’s on demand and parking reservations features are integrated with their iDrive System.


Integrations with Third Party Data Analytics Providers: Smarking Parkmobile has built integrations to leading third party data analytics providers such as Smarking. Smarking develops and provides advanced parking data analytics solutions to high-volume parking facility owners/operators with a focus in municipality, airport and private parking. The company has extensive working experiences with both public entities and private companies. Smarking has a partnership in place with Parkmobile which allows Parkmobile clients to view both their real time and historical data. Examples of current Smarking + Parkmobile collaborations include the cities of Vallejo, CA, New Haven, CT and we will soon begin working together in Houston. Parkmobile and Smarking’s integration offers NCPA members a consolidated reporting experience that can customize the following features:

• Occupancy Reports: allow for a real-time view into your parking occupancy displaying the hourly occupancy broken down by type of parker. Our integration is so robust that it can differentiate between Parkmobile on demand compared to our mobile permit users.

• Duration Distribution Reports: that displays the average duration for designated spaces on any day chosen by the user. From this report a parking manager can gain a better understanding of how long customers are staying (i.e. short-term, medium-term, long-term durations).

• Revenue Reports (shown below): displays overall revenue and the breakdown by revenue source. Having the information above allows parking professionals to measure mobile revenue as well as gives a sense of seasonality with respect to their parking operation


Smarking is an enterprise software-as-a-service platform that aggregates and normalizes data generated from parking infrastructure. Smarking’s data scientists consolidate the data, clean the data, and deliver it in real time via web-based visualizations. In addition to real time occupancy, the data team works with local parking managers to understand what factors drive demand at local facilities - such as weather, events, holidays, and traffic patterns in order to build predictive algorithms that can forecast demand up to a week into the future.

In order to aggregate the data, Smarking’s data scientists configure the software to periodically retrieve data from all relevant sources. Smarking accommodates a variety of data interfaces, including but not limited to API through HTTP requests, database accounts, and/or periodical data dumps into Smarking’s server. The data retrieval frequency can be as high as every minute, depending on various usage scenarios and data availabilities. After consolidating the data from multiple data sources into one location in the cloud, the data is normalized into the same format. Once this step is completed, additional data pre-processing and transformations, the data is then visualized in both historical and real-time in a centralized dashboard through a web application. In addition to the occupancy dashboard, the data is manipulated into key metrics such as duration analysis, financial analysis, and other relevant metrics upon request. These figures are updated in real-time. For the predictive analytics component of the platform, Smarking’s data scientists develop algorithms and mathematical models to predict future occupancy and availability. The data team applies its expertise in data visualization, statistical methods, and machine learning to find patterns, correlations, and trends that are hidden between the data sets. The algorithms continually adjust and improve themselves through machine learning techniques by comparing predicted values with observed values and adjusting load factors accordingly in order to achieve a higher accuracy rate. Once the algorithms are written, they are validated through rigorous back testing.

The Data: Smarking’s management system is based on data collected from existing parking hardware. The only data collected is the data required for the business intelligence dashboard. No personal financial information is collected. Data Collected:

Entry Time Exit Time Payment Amount Payment Type License Plate No.

Data NOT Collected: Other Payment Data (e.g., Credit Card No., Account No.) Personally Identifiable Information (e.g., Name, Phone Number, Address, etc.).

Parkmobile and Smarking offer all of this functionality to the City of Pasadena mobile payments operations as part of this submission and the ongoing services to the City.


Conclusion: Parkmobile is the Best Solution for NCPA Members! Parkmobile has earned partnerships with 11 NCPA members and we are available on over 17,400 member spaces. As a current NCPA partner we meet or exceed all requirements detailed in your RFP. The functional differentiators between Parkmobile and every other mobile payments vendor that will submit a proposal to NCPA are our Network Effect and industry leading suite of service offerings. Our services offer your members the most payment methods, native and customized apps, the only connected vehicle program in the market, over 50 industry integrations and marketing tactics our competitors have not begun to consider deploying. Parkmobile delivers cutting edge technology combined with a superior user experience and proven benefits, such as being a PCI DSS v3 Level 1 certified Service Provider. Our Network Effect provides our existing NCPA partners with a strategic advantage in driving adoption and increasing revenue. Our technical expertise and seasoned parking industry experience are foundational attributes no other vendor can replicate. These ingredients create our competitive advantage and underscore our ability to assist any NCPA member in developing, implementing and managing a state of the industry mobile payments program. The Parkmobile team appreciates our relationship with NCPA and the opportunity to provide your member’s with our services on a daily basis. As always, our team is available at the convenience of NCPA staff to answer any questions related to our service offerings as well as how our mobile payments platform is expandable to meet the present and future needs of any of your members.

+ Contractors Requirements

+ Antitrust Certification Statements

+ FEMA Standard Terms and Conditions Addendum for Contracts and Grants

+ Required Clauses for Federal Assistance by FTA

• State Notice Addendum

Clean Air and Water Act & Debarment Notice

I, the Vendor, am in compliance with all applicable standards, orders or regulations issued pursuant to the Clean Air Act of 1970, as Amended (42 U.S. C. 1857 (h), Section 508 of the Clean Water Act, as

amended (3 3 U.S. C. 13 68), Executive Order 117389 and Environmental Protection Agency Regulation, 40 CFR Part 15 as required under OMB Circular A-102, Attachment 0, Paragraph 14 (1) regarding reporting

violations to the grantor agency and to the United States Environment Protection Agency Assistant Administrator for the Enforcement.

I hereby further certify that my company has not been debarred, suspended or otherwise ineligible for

participation in Federal Assistance programs under Executive Order 12549, "Debarment and Suspension", as described in the Federal Register and Rules and Regulations

Potential Vendor

Print Name

Address

City, Sate, Zip


Date t I

Contractor Requirements

Contractor Certification Contractor's Employment Eligibility

By entering the contract, Contractor warrants compliance with the Federal Immigration and Nationality Act (FINA), and all other federal and state immigration laws and regulations. The Contractor further warrants that it is in compliance with the various state statues of the states it is will operate this contract in.

Participating Government Entities including School Districts may request verification of compliance from any Contractor or subcontractor performing work under this Contract. These Entities reserve the right to confirm compliance in accordance with applicable laws.

Should the Participating Entities suspect or find that the Contractor or any of its subcontractors are not in compliance, they may pursue any and all remedies allowed by law, including, but not limited to: suspension of work, termination of the Contract for default, and suspension and/ or debarment of the Contractor. All costs necessary to verify compliance are the responsibility of the Contractor.

The offeror complies and maintains compliance with the appropriate statutes which requires compliance with federal immigration laws by State employers, State contractors and State subcontractors in accordance with theE-Verify Employee Eligibility Verification Program.

Contractor shall comply with governing board policy of the NCPA Participating entities in which work is being performed

Fingerprint & Background Checks

If required to provide services on school district property at least five (5) t imes during a month, contractor shall submit a

full set of fingerprints to the school district if requested of each person or employee who may provide such service.

Alternately, the school district may fingerprint those persons or employees. An exception to this requirement may be

made as authorized in Governing Board policy. The district shall conduct a fingerprint check in accordance with the

appropriate state and federal laws of all contractors, subcontractors or vendors and their employees for which

fingerprints are submitted to the district. Contractor, subcontractors, vendors and their employees shall not provide

services on school district properties until authorized by the District.

The offeror shall comply with fingerprinting requirements in accordance with appropriate statutes in the state in which

the work is being performed unless otherwise exempted.

Contractor shall comply with governing board policy in the school district or Participating Entity in which work is being

performed

Business Operations in Sudan, Iran

In accordance with A.R.S . 35-391 and A.R.S. 35-393, the Contractor hereby certifies that the contractor does not have

scrutinized business operations in Sudan and/or Iran.

Authorized signature ---~!.........0!:........1.-==-+------------------Date __ _._l 0'-+/.....:.~....:...1 .,_J .!-:It=----------------

Antitrust Certification Statements (Tex. Government Code§ 2155.005)

I affirm under penalty of perjury of the laws of the State of Texas that:

(1) I am duly authorized to execute this contract on my own behalf or on behalf of the company, corporation, firm,

partnership or individual (Company) listed below;

(2) In connection with this bid, neither I nor any representative of the Company has violated any provision of the Texas

Free Enterprise and Antitrust Act, Tex. Bus. & Comm. Code Chapter 15;

(3) In connection with this bid, neither I nor any representative of the Company has violated any federal antitrust law;

and

(4) Neither I nor any representative of the Company has directly or indirectly communicated any of the contents of this

bid to a competitor of the Company or any other company, corporation, firm, partnership or individual engaged in the

same line of business as the Company.

Company name

Address

City /State/Zip

Telephone No.

Fax No.

Email address

Printed name

Position with company


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FEMA Standard Terms and Conditions Addendum for Contracts and Grants

If any purchase made under the Master Agreement is funded in whole or in part by Federal Emergency Management

Agency ("FEMA") grants, Contractor shall comply with all federal laws and regulations applicable to the receipt of FEMA

grants, including, but not limited to the contractual procedures set forth in Title 44 of the Code of Federal Regulations,

Part 13 ("44 CFR 13").

In addition, Contractor agrees to the following specific provisions:

1) Pursuant to 44 CFR 13.36(i)(1), University is entitled to exercise all administrative, contractual, or other remedies permitted by law to enforce Contractor's compliance with the terms of this Master Agreement, including but not limited to those remedies set forth at 44 CFR 13.43.

2) Pursuant to 44 CFR 13.36(i)(2), University may terminate the Master Agreement for cause or convenience in accordance with the procedures set forth in the Master Agreement and those provided by 44 CFR 13.44.

3) Pursuant to 44 CFR 13.36(i)(3)-(6)(12), and (13), Contractor shall comply with the following federal laws: a. Executive Order 11246 of September 24, 1965, entitled "Equal Employment Opportunity," as amended

by Executive Order 11375 of October 13, 1967, and as supplemented in Department of Labor ("DOL")

regulations (41 CFR Ch. 60); b. Copeland "Anti-Kickback" Act (18 U.S.C. 874), as supplemented in DOL regulations (29 CFR Part 3); c. Davis-Bacon Act (40 U.S.C. 276a-276a-7) as supplemented by DOL regulations (29 CFR Part 5); d . Section 103 and 107 of the Contract Work Hours and Safety Standards Act (40 U.S.C. 327-30) as

supplemented by DOL regulations (29 CFR Part 5); e. Section 306 of the Clean Air Act {42 U.S.C. 1857{h), section 508 of the Clean Water Act {33 U.S.C. 1368),

Executive Order 11738, and Environmental Protection Agency regulations (40 CFR part 15); and f. Mandatory standards and policies relating to energy efficiency which are contained in the state energy

conservation play issued in compliance with the Energy Policy and Conservation Act {Pub. L.94-163, 89

Stat. 871). 4) Pursuant to 44 CFR 13.36(i)(7), Contractor shall comply with FEMA requirements and regulations pertaining to

reporting, including but not limited to those set forth at 44 CFR 40 and 41. 5) Pursuant to 44 CFR 13.36(i)(8), Contractor agrees to the following provisions 72 regarding patents:

a. All rights to inventions and/or discoveries that arise or are developed, in the course of or under this Agreement, shall belong to the participating agency and be disposed of in accordance with the participating agencies policy. The participating agency, at its own discretion, may file for patents in connection with all rights to any such inventions and/or discoveries.

6) Pursuant to 44 CFR 13.36(i)(9), Contractor agrees to the following provisions, regarding copyrights: a. If this Agreement results in any copyrightable material or inventions, in accordance with 44 CFR 13.34, FEMA

reserves a royalty-free, nonexclusive, and irrevocable license to reproduce, publish or otherwise use, for Federal Government purposes: 1) The copyright in any work developed under a grant or contract; and 2) Any rights of copyright to which a grantee or a contactor purchases ownership with grant support.

7) Pursuant to 44 CFR 13.36{i)(10), Contractor shall maintain any books, documents, papers, and records of the Contractor which are directly pertinent to this Master Agreement. At any time during normal business hours and as often as the participating agency deems necessary, Contractor shall permit participating agency, FEMA, the Comptroller General of United States, or any of their duly authorized representatives to inspect and photocopy such records for the purpose of making audit, examination, excerpts, and transcriptions.

8) Pursuant to 44 CFR 13.36{i)(11), Contractor shall retain all required records for three years after FEMA or participating agency makes final payments and all other pending matters are closed. In addition, Contractor shall comply with record retention requirements set forth in 44 CFR 13.42.

Required Clauses for Federal Assistance provided by FTA

ACCESS TO RECORDS AND REPORTS

Contractor agrees to:

a) Maintain all books, records, accounts and reports requ ired under this Contract for a period of not less

than three (3) years after the date of termination or expiration of this Contract or any extensions thereof

except in the event of litigation or settlement of claims arising from the performance of this Contract, in

which case Contractor agrees to maintain same until Public Agency, the FTA Administrator, the

Comptroller General, or any of their duly authorized representatives, have disposed of all such litigation,

appeals, claims or exceptions related thereto.

b) Permit any of the foregoing parties to inspect all work, materials, payrolls, and other data and records

with regard to the Project, and to audit the books, records, and accounts with regard to the Project and to

reproduce by any means whatsoever or to copy excerpts and transcriptions as reasonably needed for the

purpose of audit and examination.

FTA does not require the inclusion of these requirements of Article 1.01 in subcontracts. Reference 49 CFR 18.39 (i)(11).

CIVIL RIGHTS/ TITLE VI REQUIREMENTS

1) Non-discrimination. In accordance with Title VI of the Civil Rights Act of 1964, as amended, 42 U.S.C. §

2000d, Section 303 of the Age Discrimination Act of 1975, as amended, 42 U.S.C. § 6102, Section 202 of the Americans with Disabilities Act of 1990, as amended, 42 U.S.C. § 12132, and Federal Transit Law at 49 U.S.C. § 5332, Contractor or subcontractor agrees that it will not discriminate against any employee or applicant for employment because of race, color, creed/ national origin, sex} marital status age, or disability. In addition/ Contractor agrees to comply with applicable Federal implementing regulations and other implementing requirements FTA may issue.

2) Equal Employment Opportunity. The following Equal Employment Opportunity requirements apply to this Contract:

a. Race, Color, Creed, National Origin, Sex. In accordance with Title VII of the Civil Rights Act, as amended/ 42 U.S.C. § 2000e1 and Federal Transit Law at 49 U.S.C. § 5332, the Contractor agrees to comply with all applicable Equal Employment Opportunity requirements of U.S. Dept. of Labor regulations, (}Office of Federal Contract Compliance Programs, Equal Employment Opportunity/ Department of Labor, 41 CFR, Parts 60 et seq., and with any applicable Federal statutes/ executive orders, regulations/ and Federal policies that may in the future affect construction activities undertaken in the course of this Project. Contractor agrees to take affirmative action to ensure that applicants are employed/ and that employees are treated during employment, without regard to their race/ color, creed/ national origin/ sex, marital status, or age. Such action shall include, but not be limited to/ the following: employment, upgrading, demotion or transfer, recruitment or recruitment advertising/ layoff or termination/ rates of pay or other forms of compensation; and selection for training/ including apprenticeship. In addition, Contractor agrees to comply with any implementing requirements FTA may issue.

b. Age. In accordance with the Age Discrimination in Employment Act (ADEA) of 1967, as amended, 29 U.S.C. Sections 621 through 634, and Equal Employment Opportunity Commission (EEOC) implementing regulations, (}Age Discrimination in Employment Act11

1 29 CFR Part 16251 prohibit employment discrimination by Contractor against individuals on the basis of age/ including present and prospective employees. In addition/ Contractor agrees to comply with any implementing requirements FTA may issue.

c. Disabilities. In accordance with Section 102 of the Americans with Disabilities Act of 1990, as amended (ADA), 42 U.S.C. Sections 12101 et seq., prohibits discrimination against qualified individuals with disabilities in programs, activities, and services, and imposes specific requirements on public and private entities. Contractor agrees that it will comply with the requirements ofthe Equal Employment Opportunity Commission (EEOC), "Regulations to Implement the Equal Employment Provisions of the Americans with Disabilities Act," 29 CFR, Part 1630, pertaining to employment of persons with disabilities and with their responsibilities under Titles I through V of the ADA in employment, public services, public accommodations, telecommunications, and other provisions.

d. Segregated Facilities. Contractor certifies that their company does not and will not maintain or provide for their employees any segregated facilities at any of their establishments, and that they do not and will not permit their employees to perform their services at any location under the Contractor's control where segregated facilities are maintained. As used in this certification the term "segregated facilities" means any waiting rooms, work areas, restrooms and washrooms, restaurants and other eating areas, parking lots, drinking fountains, recreation or entertainment areas, transportation, and housing facilities provided for employees which are segregated by explicit directive or are in fact segregated on the basis of race, color, religion or national origin because of habit, local custom, or otherwise. Contractor agrees that a breach of this certification will be a violation of this Civil Rights clause.

3) Solicitations for Subcontracts, Including Procurements of Materials and Equipment. In all solicitations, either by competitive bidding or negotiation, made by Contractor for work to be performed under a subcontract, including procurements of materials or leases of equipment, each potential subcontractor or supplier shall be notified by Contractor of Contractor's obligations under this Contract and the regulations relative to non-discrimination on the grounds of race, color, creed, sex, disability, age or national origin.

4) Sanctions of Non-Compliance. In the event of Contractor's non-compliance with the non-discrimination provisions of this Contract, Public Agency shall impose such Contract sanctions as it or the FTA may determine to be appropriate, including, but not limited to: 1) Withholding of payments to Contractor under the Contract until Contractor complies, and/or; 2) Cancellation, termination or suspension of the Contract, in whole or in part.

Contractor agrees to include the requirements of this clause in each subcontract financed in whole or in part with Federal

assistance provided by FTA modified only if necessary to identify the affected parties.

DISADVANTAGED BUSINESS PARTICIPATION

This Contract is subject to the requirements ofTitle 49, Code of Federal Regulations, Part 26, "Participation by

Disadvantaged Business Enterprises in Department of Transportation Financial Assistance Programs", therefore, it is the

policy of the Department of Transportation (DOT) to ensure that Disadvantaged Business Enterprises (DBEs), as defined in

49 CFR Part 26, have an equal opportunity to receive and participate in the performance of DOT-assisted contracts.

1) Non-Discrimination Assurances. Contractor or subcontractor shall not discriminate on the basis of race, color, national origin, or sex in the performance of this Contract. Contractor shall carry out all applicablerequirements of 49 CFR Part 26 in the award and administration of DOT-assisted contracts. Failure by Contractor to carry out these requirements is a material breach of this Contract, which may result in the termination of this Contract or other such remedy as public agency deems appropriate. Each subcontract Contractor signs with a subcontractor must include the assurance in this paragraph. (See 49 CFR 26.13(b)).

2) Prompt Payment. Contractor is required to pay each subcontractor performing Work under this prime Contract for satisfactory performance of that work no later than thirty (30) days after Contractor's receipt of payment for that Work from public agency. In addition, Contractor is required to return any retain age payments to those subcontractors within thirty (30) days after the subcontractor's work related to th is

Contract is satisfactorily completed and any liens have been secured. Any delay or postponement of payment from the above time frames may occur only for good cause following written approval of public agency. This clause applies to both DBE and non-DBE subcontractors. Contractor must promptly notify public agency whenever a DBE subcontractor performing Work related to this Contract is terminated or fails to complete its Work, and must make good faith efforts to engage another DBE subcontractor to perform at least the same amount of work. Contractor may not terminate any DBE subcontractor and perform that Work through its own forces, or those of an affiliate, without prior written consent of public agency.

3) DBE Program. In connection with the performance of this Contract, Contractor will cooperate with public agency in meeting its commitments and goals to ensure that DBEs shall have the maximum practicable opportunity to compete for subcontract work, regardless of whether a contract goa l is set for this Contract. Contractor agrees to use good faith efforts to carry out a policy in the award of its subcontracts, agent agreements, and procurement contracts which will, to the fullest extent, utilize DBEs consistent with the efficient performance of the Contract.

ENERGY CONSERVATION REQUIREMENTS

Contractor agrees to comply with mandatory standards and policies relating to energy efficiency which are contained in

the State energy conservation plans issued under the Energy Policy and Conservation Act, as amended, 42 U.S.C.

Sections 6321 et seq. and 41 CFR Part 301-10.

FEDERAL CHANGES

Contractor shall at all times comply with all applicable FTA regulations, policies, procedures and directives, including

without limitation those listed directly or by reference in the Contract between public agency and the FTA, as they may

be amended or promulgated from time to time during the term of this contract. Contractor's fai lure to so comply shall

constitute a material breach of this Contract.

INCORPORATION OF FEDERAl TRANSIT ADMINISTRATION {FTA) TERMS

The provisions include, in part, certain Standard Terms and Conditions required by the U.S. Department of

Transportation (DOT), whether or not expressly set forth in the preceding Contract provisions. All contractual provisions

required by the DOT, as set forth in the most current FTA Circular 4220.1F, dated November 1, 2008, are hereby

incorporated by reference. Anything to the contrary herein notwithstanding, all FTA mandated terms shall be deemed

to control in the event of a conflict with other provisions contained in this Contract. Contractor agrees not to perform

any act, fail to perform any act, or refuse to comply with any public agency requests that would cause public agency to

be in violation of the FTA terms and conditions.

NO FEDERAL GOVERNMENT OBLIGATIONS TO THIRD PARTIES

Agency and Contractor acknowledge and agree that, absent the Federal Government's express written consent and

notwithstanding any concurrence by the Federal Government in or approval of the solicitation or award of the

underlying Contract, the Federal Government is not a party to this Contract and shall not be subject to any obligations or

liabilities to agency, Contractor, or any other party (whether or not a party to that contract) pertaining to any matter

resulting from the underlying Contract.

Contractor agrees to include the above clause in each subcontract financed in whole or in part with federal assistance

provided by the FTA. It is further agreed that the clause shall not be modified, except to identify the subcontractor who

will be subject to its provisions.

PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS

Contractor acknowledges that the provisions of the Program Fraud Civil Remedies Act of 1986, as amended, 31 U.S.C. §§

3801 et seq. and U.S. DOT regulations, "Program Fraud Civil Remedies," 49 CFR Part 31, apply to its actions pertaining to

this Contract. Upon execution of the underlying Contract, Contractor certifies or affirms the truthfulness and accuracy of

any statement it has made, it makes, it may make, or causes to me made, pertaining to the underlying Contract or the

FTA assisted project for which this Contract Work is being performed.

In addition to other penalties that may be applicable, Contractor further acknowledges that if it makes, or causes to be

made, a fa lse, fictitious, or fraudulent claim, statement, submission, or certification, the Federal Government reserves the

right to impose the penalties of the Program Fraud Civi l Remedies Act of 1986 on Contractor to the extent the Federal

Government deems appropriate.

Contractor also acknowledges that if it makes, or causes to me made, a false, fictitious, or fraudulent claim, statement, submission, or certification to the Federal Government under a contract connected with a project that is financed in whole or in part with Federal assistance originally awarded by FTA under the authority of 49 U.S.C. § 5307, the Government reserves the right to impose the penalties of 18 U.S.C. § 1001 and 49 U.S.C. § 5307 (n)(1) on the Contractor, to the extent the Federal Government deems appropriate.

Contractor agrees to include the above clauses in each subcontract financed in whole or in part with Federal assistance

provided by FTA. It is further agreed that the clauses shall not be modified, except to identify the subcontractor who will

be subject to the provisions.

State Notice Addendum

Pursuant to certain state notice provisions the following public agencies and political subdivisions of the referenced

public agencies are eligible to access the contract award made pursuant to this solicitation. Public agencies and political

subdivisions are hereby given notice of the foregoing request for proposal for purposes of complying with the

procedural requirement of said statutes:

Nationwide: http://www. usa .gov /Agencies/Loca I Government/ Cit ies.shtm I

Other States: Cities, Towns, Villages, and Boroughs

No. 58 CITY OF PHOENIX

Cities, Towns, Villages and Boroughs in Oregon 59 CITY OF PILOT ROCK

1 CEDAR MILL COMMUNITY LIBRARY 60 CITY OF PORT ORFORD

2 CITY COUNTY INSURANCE SERVICES 61 CITY OF PORTLAND

3 CITY OF ADAIR VILLAGE 62 CITY OF POWERS

4 CITY OF ALBANY 63 CITY OF REDMOND

5 CITY OF ASHLAND 64 CITY OF REEDSPORT

6 CITY OF ASTORIA OREGON 65 CITY OF RIDDLE

7 CITY OF AUMSVILLE 66 CITY OF SALEM

8 CITY OF AURORA 67 CITY OF SANDY

9 CITY OF BEAVERTON 68 CITY OF SANDY

10 CITY OF BOARDMAN 69 CITY OF SCAPPOOSE

11 CITY OF BURNS 70 CITY OF SEASIDE

12 CITY OF CANBY 71 CITY OF SHADY COVE

13 CITY OF CANNON BEACH OR 72 CITY OF SHERWOOD

14 CITY OF CANYONVILLE 73 CITY OF SPRINGFIELD

15 CITY OF CENTRAL POINT POLICE DEPARTMENT 74 CITY OF ST. PAUL

16 CITY OF CLATSKANIE 75 CITY OF STAYTON

17 CITY OF COBURG 76 CITY OF TIGARD, OREGON

18 CITY OF CONDON 77 CITY OF TUALATIN, OREGON

19 CITY OF COOS BAY 78 CITY OF WARRENTON

20 CITY OF CORVALLIS 79 CITY OF WEST LINN/ PARKS

21 CITY OF COTIAGE GROVE 80 CITY OF WILSONVILLE

22 CITY OF CRESWEll 81 CITY OF WINSTON

23 CITY OF DALLAS 82 CITY OF WOOD VI LLAGE

24 CITY OF DAMASCUS 83 CITY OF WOODBURN

25 CITY OF DUNDEE 84 CITY OF YACHATS

26 CITY OF EAGLE POINT 85 FlORENCE AREA CHAMBER OF COMMERCE

27 CITY OF ECHO 86 GASTON RURAl FIRE DEPARTMENT

28 CITY OF ESTACADA 87 GLADSTONE POLICE DEPARTMENT

29 CITY OF EUGENE 88 HOUSING AUTHORITY OF THE CITY OF SALEM

30 CITY OF FAIRVIEW 89 KEIZER POLICE DEPARTMENT

31 CITY OF FALLS CITY 90 LEAGUE OF OREGON CITIES

32 CITY OF GATES 91 MALIN COMMUNITY PARK AND RECREATION DISTRICT

33 CITY OF GEARHART 92 METRO

34 CITY OF GERVAIS 93 MONMOUTH · INDEPENDENCE NETWORK

35 CITY OF GOLD Hill 94 PORTLAND DEVELOPMENT COMMISSION

36 CITY OF GRANTS PASS 95 RAINIER POLICE DEPARTMENT

37 CITY OF GRESHAM 96 RIVERGROVE WATER DISTRICT

38 CITY OF HAPPY VAllEY 97 SUNSET EMPIRE PARK AND RECREATION

39 CITY OF HILLSBORO 98 THE NEWPORT PARK AND RECREATION CENTER

40 CITY OF HOOD RIVER 99 TILLAMOOK PEOPLES UTILITY DISTRICT

41 CITY OF JOHN DAY 100 TUALATIN VALLEY FIRE & RESCUE

42 CITY OF KLAMATH FALLS 101 WEST VALLEY HOUSING AUTHORITY

43 CITY OF LA GRANDE No. Counties and Parishes

44 CITY OF LAKE OSWEGO 1 ASSOCIATION OF OREGON COUNTIES

45 CITY OF LAKESIDE 2 BENTON COUNTY

46 CITY OF LEBANON 3 CLACKAMAS COUNTY DEPT OF TRANSPORTATION

47 CITY OF MALIN 4 CLATSOP COUNTY

48 CITY OF MCMINNVILLE 5 COLUMBIA COUNTY, OREGON

49 CITY OF MEDFORD 6 COOS COUNTY HIGHWAY DEPARTMENT

50 CITY OF M ILL CITY 7 CROOK COUNTY ROAD DEPARTMENT

51 CITY OF M ILLERSBURG 8 CURRY COUNTY OREGON

52 CITY OF MILWAUKIE 9 DESCHUTES COUNTY

53 CITY OF MORO 10 DOUGLAS COUNTY

54 CITY OF MOSIER 11 GILLIAM COUNTY

55 CITY OF NEWBERG 12 GILLIAM COUNTY OREGON

56 CITY OF NORTH PLAINS 13 GRANT COUNTY, OREGON

57 CITY OF OREGON CITY 14 HARNEY COUNTY SHERIFFS OFFICE

15 HOOD RIVER COUNTY 10 CANBY SCHOOL DISTRICT 16 HOUSING AUTHORITY OF CLACKAMAS COUNTY 11 CANYONVILLE CHRISTIAN ACADEMY 17 JACKSON COUNTY HEALTH AND HUMAN SERVICES 12 CASCADE SCHOOL DISTRICT 18 JEFFERSON COUNTY 13 CASCADES ACADEMY OF CENTRAL OREGON

19 KLAMATH COUNTY VETERANS SERVICE OFFICE 14 CENTENNIAL SCHOOL DISTRICT 20 LAKE COUNTY 15 CENTRAL CATHOLIC HIGH SCHOOL 21 LANE COUNTY 16 CENTRAL POINT SCHOOL DISTRICT NO. 6

22 LINCOLN COUNTY 17 CENTRAL SCHOOL DISTRICT 13J

23 LINN COUNTY 18 CLACKAMAS EDUCATION SERVICE DISTRICT 24 MARION COUNTY, SALEM, OREGON 19 COOS BAY SCHOOL DISTRICT

25 MORROW COUNTY 20 COOS BAY SCHOOL DISTRICT N0.9

26 MULTNOMAH COUNTY 21 COQUILLE SCHOOL DISTRICT 8 27 MULTNOMAH COUNTY 22 COUNTY OF YAMHILL SCHOOL DISTRICT 29 28 MULTNOMAH LAW LIBRARY 23 CRESWELL SCHOOL DISTRICT 29 NAMI LANE COUNTY 24 CROSSROADS CHRISTIAN SCHOOL 30 POLK COUNTY 25 CULVER SCHOOL DISTRICT NO.

31 SHERMAN COUNTY 26 DALLAS SCHOOL DISTRICT NO. 2 32 UMATILLA COUNTY, OREGON 27 DAVID DOUGLAS SCHOOL DISTRICT 33 UNION COUNTY 28 DAYTON SCHOOL DISTRICT N0.8 34 WALLOWA COUNTY 29 DE LA SALLE N CATHOLIC HS 35 WASCO COUNTY 30 DESCHUTES COUNTY SO N0.6 ·SISTERS SO 36 WASHINGTON COUNTY 31 DOUGLAS COUNTY SCHOOL DISTRICT 116 37 YAMHILL COUNTY 32 DOUGLAS EDUCATION SERVICE DISTRICT 1 BOARD OF WATER SUPPLY 33 DUFUR SCHOOL DISTRICT N0.29 2 COUNTY OF HAWAII 34 ELKTON SCHOOL DISTRICT N0.34 3 MAUl COUNTY COUNCIL 35 ESTACADA SCHOOL DISTRICT N0.108

No. Higher Education 36 FOREST GROVE SCHOOL DISTRICT

1 BIRTHINGWAY COLLEGE OF MIDWIFERY 37 GASTON SCHOOL DISTRICT SllJ

2 BLUE MOUNTAIN COMMUNITY COLLEGE 38 GEN CONF OF SDA CHURCH WESTERN OR

3 CENTRAL OREGON COMMUNITY COLLEGE 39 GLADSTONE SCHOOL DISTRICT

4 CHEMEKETA COMMUNITY COLLEGE 40 GLENDALE SCHOOL DISTRICT

5 CLACKAMAS COMMUNITY COLLEGE 41 GLIDE SCHOOL DISTRICT N0.12

6 COLUMBIA GORGE COMMUNITY COLLEGE 42 GRANTS PASS SCHOOL DISTRICT 7

7 GEORGE FOX UNIVERSITY 43 GREATER ALBANY PUBLIC SCHOOL DISTRICT

8 KLAMATH COMMUNITY COLLEGE DISTRICT 44 GRESHAM-BARLOW SCHOOL DISTRICT

9 LANE COMMUNITY COLLEGE 45 HARNEY COUNTY SCHOOL DIST. N0.3

10 LEWIS AND CLARK COLLEGE 46 HARNEY EDUCATION SERVICE DISTRICT

11 LINFIELD COLLEGE 47 HEAD START OF LANE COUNTY

12 LINN-BENTON COMMUNITY COLLEGE 48 HERITAGE CHRISTIAN SCHOOL

13 MARYLHURST UNIVERSITY 49 HIGH DESERT EDUCATION SERVICE DISTRICT

14 MT. HOOD COMMUNITY COLLEGE so HOOD RIVER COUNTY SCHOOL DISTRICT

15 MULTNOMAH BIBLE COLLEGE 51 JACKSON CO SCHOOL DIST N0.9

16 NATIONAL COLLEGE OF NATURAL MEDICINE 52 JEFFERSON COUNTY SCHOOL DISTRICT 509-J

17 NORTHWEST CHRISTIAN COLLEGE 53 JEFFERSON SCHOOL DISTRICT

18 OREGON HEALTH AND SCIENCE UNIVERSITY 54 KLAMATH FALLS CITY SCHOOLS

19 OREGON UNIVERSITY SYSTEM 55 LA GRANDE SCHOOL DISTRICT

20 PACIFIC UNIVERSITY 56 LAKE OSWEGO SCHOOL DISTRICT 7J

21 PORTLAND COMMUNITY COLLEGE 57 LANE COUNTY SCHOOL DISTRICT 4J

22 PORTLAND STATE UN IV. 58 LANE COUNTY SCHOOL DISTRICT 69

23 REED COLLEGE 59 LEBANON COMMUNITY SCHOOLS N0.9

24 ROGUE COMMUNITY COLLEGE 60 LINCOLN COUNTY SCHOOL DISTRICT

25 SOUTHWESTERN OREGON COMMUNITY COLLEGE 61 LINN CO. SCHOOL DIST. 9SC - SCIO SO

26 TILLAMOOK BAY COMMUNITY COLLEGE 62 LOST RIVER JR/SR HIGH SCHOOL

27 UMPQUA COMMUNITY COLLEGE 63 LOWELL SCHOOL DISTRICT NO. 71

28 WESTERN STATES CHIROPRACTIC COLLEGE 64 MARION COUNTY SCHOOL DISTRICT 103 - WASHINGTON ES

29 WILLAMETIE UNIVERSITY 65 MCMINNVILLE SCHOOL DISTRICT N0.40

1 ARGOSY UNIVERSITY 66 MEDFORD SCHOOL DISTRICT 549C

2 BRIGHAM YOUNG UNIVERSITY· HAWAII 67 MITCH CHARTER SCHOOL

3 COLLEGE OF THE MARSHALL ISLANDS 68 MOLALLA RIVER ACADEMY

4 RESEARCH CORPORATION OF THE UNIVERSITY OF HAWAII 69 MOLALLA RIVER SCHOOL DISTRICT N0.35

5 UNIVERSITY OF HAWAII AT MANOA 70 MONROE SCHOOL DISTRICT N0.1J

No. K - 12 71 MORROW COUNTY SCHOOL DISTRICT

1 ARCHBISHOP FRANCIS NORBERT BLANCHET SCHOOL 72 MT. ANGEL SCHOOL DISTRICT N0.91

2 BAKER COUNTY SCHOOL DIST. 16J • MALHEUR ESD 73 MT.SCOTI LEARNING CENTERS

3 BAKER SCHOOL DISTRICT 5-J 74 MULTISENSORY LEARNING ACADEMY

4 BANDON SCHOOL DISTRICT 75 MULTNOMAH EDUCATION SERVICE DISTRICT

5 BANKS SCHOOL DISTRICT 76 MYRTLE POINT SCHOOL DISTRICT N0.41

6 BEAVERTON SCHOOL DISTRICT 77 NEAH-KAH-NIE DISTRICT N0.56

7 BEND/ LA PINE SCHOOL DISTRICT 78 NESTUCCA VALLEY SCHOOL DISTRICT N0.101

8 BEND-LA PINE SCHOOL DISTRICT 79 NOBEL LEARNING COMMUNITIES

9 BROOKING HARBOR SCHOOL DISTRICT N0.17-C 80 NORTH BEND SCHOOL DISTRICT 13 81 NORTH CLACKAMAS SCHOOL DISTRICT

82 NORTH SANTIAM SCHOOL DISTRICT 29J 23 CATHOLIC CHARITIES

83 NORTH WASCO CTY SCHOOL DISTRICT 21 - CHENOWITH 24 CATHOLIC COMMUNITY SERVICES 84 NORTHWEST REGIONAL EDUCATION SERVICE DISTRICT 25 CENTER FOR RESEARCH TO PRACTICE

85 NYSSA SCHOOL DISTRICT NO. 26 26 CENTRAL BIBLE CHURCH

86 ONTARIO MIDDLE SCHOOL 27 CENTRAL CITY CONCERN

87 OREGON TRAIL SCHOOL DISTRICT N0.46 28 CENTRAL DOUGLAS COUNTY FAMILY YMCA

88 OUR LADY OF THE LAKE SCHOOL 29 CENTRAL OREGON COMMUNITY ACTION AGENCY NETWORK

89 PHILOMATH SCHOOL DISTRICT 30 CHILDPEACE MONTESSORI

90 PHOENIX-TALENT SCHOOL DISTRICT N0.4 31 CITY BIBLE CHURCH

91 PORTLAND ADVENTIST ACADEMY 32 CLACKAMAS RIVER WATER

92 PORTLAND JEWISH ACADEMY 33 CLASSROOM LAW PROJECT

93 PORTLAND PUBLIC SCHOOLS 34 COAST REHABILITATION SERVICES

94 RAINIER SCHOOL DISTRICT 35 COLLEGE HOUSING NORTHWEST

95 REDMOND SCHOOL DISTRICT 36 COLUMBIA COMMUNITY MENTAL HEALTH

96 REEDSPORT SCHOOL DISTRICT 37 COMMUNITY ACTION ORGANIZATION 97 REYNOLDS SCHOOL DISTRICT 38 COMMUNITY ACTION TEAM, INC.

98 ROGUE RIVER SCHOOL DISTRICT N0.35 39 COMMUNITY CANCER CENTER 99 ROSEBURG PUBLIC SCHOOLS 40 COMMUNITY HEALTH CENTER, INC 100 SALEM-KEIZER PUBLIC SCHOOLS 41 COMMUNITY VETERINARY CENTER 101 SCAPPOOSE SCHOOL DISTRICT lJ 42 CONFEDERATED TRIBES OF GRAND RONDE 102 SEASIDE SCHOOL DISTRICT 10 43 CONSERVATION BIOLOGY INSTITUTE 103 SEVEN PEAKS SCHOOL 44 CONTEMPORARY CRAFTS MUSEUM AND GALLERY 104 SHERWOOD SCHOOL DISTRICT 88J 45 CORVALLIS MOUNTAIN RESCUE UNIT 105 SILVER FALLS SCHOOL DISTRICT 46 COVENANT CHRISTIAN HOOD RIVER

106 SIUSLAW SCHOOL DISTRICT 47 COVENANT RETIREMENT COMMUNITIES 107 SOUTH COAST EDUCATION SERVICE DISTRICT 48 DECISION SCIENCE RESEARCH INSTITUTE, INC. 108 SOUTH LANE SCHOOL DISTRICT 4SJ3 49 DELIGHT VALLEY CHURCH OF CHRIST

109 SOUTHERN OREGON EDUCATION SERVICE DISTRICT 50 DOGS FOR THE DEAF, INC. 110 SOUTHWEST CHARTER SCHOOL 51 DOUGLAS ELECTRIC COOPERATIVE, INC. 111 SPRINGFIELD SCHOOL DISTRICT NO.l9 52 EAST HILL CHURCH

112 STANFIELD SCHOOL DISTRICT 53 EAST SIDE FOURSQUARE CHURCH 113 SWEET HOME SCHOOL DISTRICT NO.SS 54 EAST WEST MINISTRIES INTERNATIONAL 114 THE CATLIN GABEL SCHOOL 55 EDUCATIONAL POLICY IMPROVEMENT CENTER

115 TIGARD-TUALATIN SCHOOL DISTRICT 56 ELMIRA CHURCH OF CHRIST 116 UMATILLA-MORROW ESD 57 EMERALD PUD

117 VERNONIA SCHOOL DISTRICT 47J 58 EMMAUS CHRISTIAN SCHOOL

118 WEST HILLS COMMUNITY CHURCH 59 EN AVANT, INC.

119 WEST LINN WILSONVILLE SCHOOL DISTRICT 60 ENTERPRISE FOR EMPLOYMENT AND EDUCATION 120 WHITEAKER MONTESSORI SCHOOL 61 EUGENE BALLET COMPANY

121 YONCALLA SCHOOL DISTRICT N0.32 62 EUGENE SYMPHONY ASSOCIATION, INC.

1 CONGREGATION OF CHRISTIAN BROTHERS OF HAWAII, INC. 63 EUGENE WATER & ELECTRIC BOARD

2 EMMANUAL LUTHERAN SCHOOL 64 EVERGREEN AVIATION MUSEUM AND CAP. MICHAEL KING.

3 HANAHAU"OLI SCHOOL 65 FAIR SHARE RESEARCH AND EDUCATION FUND

4 HAWAII TECHNOLOGY ACADEMY 66 FAITH CENTER

5 ISLAND SCHOOL 67 FAITHFUL SAVIOR MINISTRIES

6 KAMEHAMEHA SCHOOLS 68 FAMILIES FIRST OF GRANT COUNTY, INC.

7 KE KULA 0 S. M . KAMAKAU 69 FANCONI ANEMIA RESEARCH FUND INC.

8 MARYKNOLL SCHOOL 70 FARMWORKER HOUISNG DEV CORP

9 PACIFIC BUDDHIST ACADEMY 71 FIRST CHURCH OF THE NAZARENE

No. Nonprofit & Other 72 FIRST UNITARIAN CHURCH

1 2111NFO 73 FORD FAMILY FOUNDATION

2 ACUMENTRA HEALTH 74 FOUNDATIONS FOR A BETIER OREGON

3 ADDICTIONS RECOVERY CENTER, INC 75 FRIENDS OF THE CHILDREN

4 ALLFOURONE/CRESTVIEW CONFERENCE CTR. 76 GATEWAY TO COLLEGE NATIONAL NETWORK

5 ALVORD-TAYLOR INDEPENDENT LIVING SERVICES 77 GOAL ONE COALITION

6 ALZHEIMER$ NETWORK OF OREGON 78 GOLD BEACH POLICE DEPARTMENT

7 ASHLAND COMMUNITY HOSPITAL 79 GOOD SHEPHERD COMMUNITIES

8 ATHENA LIBRARY FRIENDS ASSOCIATION 80 GOODWILL INDUSTRIES OF LANE AND SOUTH COAST COUNTIES

9 BARLOW YOUTH FOOTBALL 81 GRANT PARK CHURCH

10 BAY AREA FIRST STEP, INC. 82 GRANTS PASS MANAGEMENT SERVICES, DBA

11 BENTON HOSPICE SERVICE 83 GREATER HILLSBORO AREA CHAMBER Of COMMERCE

12 BETHEL CHURCH OF GOD 84 HALFWAY HOUSE SERVICES, INC.

13 BIRCH COMMUNITY SERVICES, INC. 85 HEARING AND SPEECH INSTITUTE INC

14 BLACHLY LANE ELECTRIC COOPERATIVE 86 HELP NOW! ADVOCACY CENTER

15 BLIND ENTERPRISES OF OREGON 87 HIGHLAND HAVEN

16 BONNEVILLE ENVIRONMENTAL FOUNDATION 88 HIGHLAND UNITED CHURCH OF CHRIST

17 BOYS AND GIRLS CLUBS OF PORTLAND METROPOLITAN AREA 89 HIV ALLIANCE, INC

18 BROAD BASE PROGRAMS INC. 90 HOUSING AUTHORITY OF LINCOLN COUNTY

19 CANBY FOURSQUARE CHURCH 91 HOUSING AUTHORITY OF PORTLAND

20 CANCER CARE RESOURCES 92 HOUSING NORTHWEST

21 CASCADIA BEHAVIORAL HEALTHCARE 93 INDEPENDENT INSURANCE AGENTS AND BROKERS OF OREGON

22 CASCADIA REGION GREEN BUILDING COUNCIL 94 INTERNATIONAL SOCIETY FOR TECHNOLOGY IN EDUCATION

95 INTERNATIONAL SUSTAINABLE DEVELOPMENT FOUNDATION 167 PREGNANCY RESOUCE CENTERS OF GRETER PORTLAND

96 IRCO 168 PRINGLE CREEK SUSTAINABLE LIVING CENTER

97 JASPER MOUNTAIN 169 PUBLIC DEFENDER SERVICES OF LANE COUNTY, INC.

98 JUNIOR ACHIEVEMENT 170 QUADRIPLEGICS UNITED AGAINST DEPENDENCY, INC.

99 KLAMATH HOUSING AUTHORITY 171 REBUILDING TOGETHER- PORTLAND INC.

100 LA CLINICA DEL CARINO FAMILY HEALTH CARE CENTER 172 REGIONAL ARTS AND CULTURE COUNCIL

101 LA GRANDE UNITED METHODIST CHURCH 173 RELEVANT LIFE CHURCH

102 LANE ELECTRIC COOPERATIVE 174 RENEWABLE NORTHWEST PROJECT

103 LANE MEMORIAL BLOOD BANK 175 ROGUE FEDERAL CREDIT UNION

104 LANE CO FEDERAL CREDIT UNION 176 ROSE VILLA, INC.

105 LAUREL HILL CENTER 177 SACRED HEART CATHOLIC DAUGHTERS

106 LIFEWORKS NW 178 SAIF CORPORATION

107 LIVING WAY FELLOWSHIP 179 SAINT ANDREW NATIVITY SCHOOL

108 LOAVES & FISHES CENTERS, INC. 180 SAINT CATHERINE OF SIENA CHURCH

109 LOCAL GOVERNMENT PERSONNEL INSTITUTE 181 SAINT JAMES CATHOLIC CHURCH

110 LOOKING GLASS YOUTH AND FAMILY SERVICES 182 SALEM ALLIANCE CHURCH

111 MACDONALD CENTER 183 SALEM ELECTRIC

112 MAKING MEMORIES BREAST CANCER FOUNDATION, INC. 184 SALMON-SAFE INC.

113 METRO HOME SAFETY REPAIR PROGRAM 185 SCIENCEWORKS

114 METROPOLITAN FAMILY SERVICE 186 SE WORKS

115 MID COLUMBIA COUNCIL OF GOVERNMENTS 187 SECURITY FIRST CHILD DEVELOPMENT CENTER

116 MID-COLUMBIA CENTER FOR LIVING 188 SELF ENHANCEMENT INC.

117 MID-WILLAMETTE VALLEY COMMUNITY ACTION AGENCY, INC 189 SERENITY LANE

118 MORNING STAR MISSIONARY BAPTIST CHURCH 190 SEXUAL ASSAULT RESOURCE CENTER

119 MORRISON CHILD AND FAMILY SERVICES 191 SEXUAL ASSAULT RESOURCE CENTER

120 MOSAIC CHURCH 192 SHELTERCARE

121 NATIONAL PSORIASIS FOUNDATION 193 SHERIDAN JAPANESE SCHOOL FOUNDATION

122 NATIONAL WILD TURKEY FEDERATION 194 SHERMAN DEVELOPMENT LEAGUE, INC.

123 NEW AVENUES FOR YOUTH INC 195 SILVERTON AREA COMMUNITY AID

124 NEW BEGINNINGS CHRISTIAN CENTER 196 SISKIYOU INITIATIVE

125 NEW HOPE COMMUNITY CHURCH 197 SMART

126 NEWBERG FRIENDS CHURCH 198 SOCIAL VENTURE PARTNERS PORTLAND

127 NORTH BEND CITY- COOS/URRY HOUSING AUTHORITY 199 SOUTH COAST HOSPICE, INC.

128 NORTHWEST FOOD PROCESSORS ASSOCIATION 200 SOUTH LANE FAMILY NURSERY DBA FAMILY RELIEF NURSE

129 NORTHWEST LINE JOINT APPRENTICESHIP & TRAINING COMMIITEE 201 SOUTHERN OREGON CHILD AND FAMILY COUNCIL, INC.

130 NORTHWEST REGIONAL EDUCATIONAL LABORATORY 202 SOUTHERN OREGON HUMANE SOCIETY

131 NORTHWEST YOUTH CORPS 203 SPARC ENTERPRISES

132 OCHIN 204 SPIRIT WIRELESS

133 OHSU FOUNDATION 205 SPONSORS, INC.

134 OLIVET BAPTIST CHURCH 206 SPOTLIGHT THEATRE OF PLEASANT HILL

135 OMNIMEDIX INSTITUTE 207 SPRINGFIELD UTILITY BOARD

136 OPEN MEADOW ALTERNATIVE SCHOOLS, INC. 208 ST VINCENT DE PAUL

137 OREGON BALLET THEATRE 209 ST. ANTHONY CHURCH

138 OREGON CITY CHURCH OF THE NAZARENE 210 ST. ANTHONY SCHOOL

139 OREGON COAST COMMUNITY ACTION 211 ST. MARYS OF MEDFORD, INC.

140 OREGON DEATH WITH DIGNITY 212 ST. VINCENT DEPAUL OF LANE COUNTY

141 OREGON DONOR PROGRAM 213 STAND FOR CHILDREN 142 OREGON EDUCATION ASSOCIATION 214 STAR OF HOPE ACTIVITY CENTER INC.

143 OREGON ENVIRONMENTAL COUNCIL 215 SUMMIT VIEW COVENANT CHURCH

144 OREGON MUSUEM OF SCIENCE AND INDUSTRY 216 SUNNYSIDE FOURSQUARE CHURCH

145 OREGON PROGRESS FORUM 217 SUNRISE ENTERPRISES 146 OREGON REPERTORY SINGERS 218 SUSTAINABLE NORTHWEST

147 OREGON STATE UNIVERSITY ALUMNI ASSOCIATION 219 TENAS ILLAHEE CHILDCARE CENTER

148 OREGON SUPPORTED LIVING PROGRAM 220 THE EARLY EDUCATION PROGRAM, INC. 149 OSLC COMMUNITY PROGRAMS 221 THE NATIONAL ASSOCIATION OF CREDIT MANAGEMENT-OREGON,

150 OUTSIDE IN INC.

151 OUTSIDE IN 222 THE NEXT DOOR 152 PACIFIC CASCADE FEDERAL CREDIT UNION 223 THE OREGON COMMUNITY FOUNDATION

153 PACIFIC FISHERY MANAGEMENT COUNCIL 224 THE SALVATION ARMY· CASCADE DIVISION

154 PACIFIC INSTITUTES FOR RESEARCH 225 TILLAMOOK CNTY WOMENS CRISIS CENTER 155 PACIFIC STATES MARINE FISHERIES COMMISSION 226 TILLAMOOK ESTUARIES PARTNERSHIP

156 PARALYZED VETERANS OF AMERICA 227 TOUCHSTONE PARENT ORGANIZATION

157 PARTNERSHIPS IN COMMUNITY LIVING, INC. 228 TRAILS CLUB 158 PENDLETON ACADEMIES 229 TRAINING EMPLOYMENT CONSORTIUM

159 PENTAGON FEDERAL CREDIT UNION 230 TRI-COUNTY HEALTH CARE SAFETY NET ENTERPRISE

160 PLANNED PARENTHOOD OF SOUTHWESTERN OREGON 231 TRILLIUM FAMILY SERVICES, INC.

161 PORT CITY DEVELOPMENT CENTER 232 UMPQUA COMMUNITY DEVELOPMENT CORPORATION

162 PORTLAND ART MUSEUM 233 UNION GOSPEL MISSION

163 PORTLAND BUSINESS ALLIANCE 234 UNITED CEREBRAL PALSY OF OR AND SW WA

164 PORTLAND HABILITATION CENTER, INC. 235 UNITED WAY OF THE COLUMBIA W ILLAMEITE

165 PORTLAND SCHOOLS FOUNDATION 236 US CONFERENCE OF MENONNITE BRETHREN CHURCHES

166 PORTLAND WOMENS CRISIS LINE 237 US FISH AND WILDLIFE SERVICE

238 USAGENCIES CREDIT UNION 13 GLADSTONE POLICE DEPARTMENT

239 VERMONT HILLS FAMILY LIFE CENTER 14 GLENDALE RURAL FIRE DISTRICT

240 VIRGINIA GARCIA MEMORIAL HEALTH CENTER 15 HOODLAND FIRE DISTRICT N0.74

241 VOLUNTEERS OF AMERICA OREGON 16 HOODLAND FIRE DISTRICT #74

242 WE CARE OREGON 17 HOUSING AUTHORITY AND COMMUNITY SERVICES AGENCY

243 WESTERN RIVERS CONSERVANCY 18 KLAMATH COUNTY 9-1-1

244 WESTERN STATES CENTER 19 LANE EDUCATION SERVICE DISTRICT

245 WESTSIDE BAPTIST CHURCH 20 LANE TRANSIT DISTRICT

246 WILD SALMON CENTER 21 MALIN COMMUNITY PARK AND RECREATION DISTRICT

247 WILLAMETIE FAMILY 22 MARION COUNTY FIRE DISTRCT Ill 248 WILLAMETIE VIEW INC. 23 METRO

249 WOODBURN AREA CHAMBER OF COMMERCE 24 METROPOLITAN EXPOSITION-RECREATION COMMISSION 250 WORD OF LIFE COMMUNITY CHURCH 25 MONMOUTH- INDEPENDENCE NETWORK

251 WORKSYSTEMS INC 26 MULTONAH COUNTY DRAINAGE DISTRICT Ill 252 YOUTH GUIDANCE ASSOC. 27 NEAH KAH NIE WATER DISTRICT

253 YWCA SALEM 28 NW POWER POOL

1 ALOCHOLIC REHABILITATION SVS OF HI INC DBA HINA MAUKA 29 OAK LODGE WATER DISTRICT

2 ALOHACARE 30 OR INT'L PORT OF COOS BAY

3 AMERICAN LUNG ASSOCIATION 31 PORT OF ST HELENS 4 BISHOP MUSEUM 32 PORT OF UMPQUA

5 BUILDING INDUSTRY ASSOCIATION OF HAWAII 33 REGIONAL AUTOMATED INFORMATION NETWORK

6 CTR FOR CULTURAL AND TECH INTERCHNG BETW EAST AND WEST 34 RIVERGROVE WATER DISTRICT

7 EAH, INC. 3S SALEM AREA MASS TRANSIT DISTRICT

8 EASTER SEALS HAWAII 36 SANDY FIRE DISTRICT NO. 72

9 GOODWILL INDUSTRIES OF HAWAII, INC. 37 SUNSET EMPIRE PARK AND RECREATION

10 HABITAT FOR HUMANITY MAUl 38 THE NEWPORT PARK AND RECREATION CENTER

11 HALE MAHAOLU 39 THE PORT OF PORTLAND

12 HAROLD K.l. CASTLE FOUNDATION 40 TILLAMOOK PEOPLES UTILITY DISTRICT

13 HAWAII AGRICULTURE RESEARCH CENTER 41 TUALATIN HILLS PARK AND RECREATION DISTRICT

14 HAWAII EMPLOYERS COUNCIL 42 TUALATIN VALLEY FIRE & RESCUE

15 HAWAII FAMILY LAW CLINIC DBA ALA KUOLA 43 TUALATIN VALLEY WATER DISTRICT

16 HONOLULU HABITAT FOR HUMANITY 44 UNION SOIL & WATER CONSERVATION DISTRICT

17 IUPAT, DISTRICT COUNCIL 50 45 WEST MULTNOMAH SOIL AND WATER CONSERVATION DISTRICT

18 LANAKILA REHABILITATION CENTER INC. 46 WEST VALLEY HOUSING AUTHORITY

19 LEEWARD HABITAT FOR HUMANITY 47 WILLAMALANE PARK AND RECREATION DISTRICT

20 MAUl COUNTY FCU 48 YOUNGS RIVER LEWIS AND CLARK WATER DISTRICT

21 MAUl ECONOMIC DEVELOPMENT BOARD No. State Agencies 22 MAUl ECONOMIC OPPORTUNITY, INC. 1 BOARD OF MEDICAL EXAMINERS 23 MAUl FAMILY YMCA 2 OFFICE OF MEDICAL ASSISTANCE PROGRAMS 24 NA HALE 0 MAUl 3 OFFICE OF THE STATE TREASURER 25 NA LEI ALOHA FOUNDATION 4 OREGON BOARD OF ARCHITECTS 26 NETWORK ENTERPRISES, INC. s OREGON CHILD DEVELOPMENT COALITION 27 ORI ANUENUE HALE, INC. 6 OREGON DEPARTMENT OF EDUCATION 28 PARTNERS IN DEVELOPMENT FOUNDATION 7 OREGON DEPARTMENT OF FORESTRY 29 POLYNESIAN CULTURAL CENTER 8 OREGON DEPT OF TRANSPORTATION 30 PUNAHOU SCHOOL 9 OREGON DEPT. OF EDUCATION 31 ST. THERESA CHURCH 10 OREGON LOTIERY 32 WAIANAE COMMUNITY OUTREACH 11 OREGON OFFICE OF ENERGY 33 WAILUKU FEDERAL CREDIT UNION 12 OREGON STATE BOARD OF NURSING 34 YMCA OF HONOLULU 13 OREGON STATE POLICE No. Special/Independent Districts 14 OREGON TOURISM COMMISSION

BAY AREA HOSPITAL DISTRICT 15 OREGON TRAVEL INFORMATION COUNCIL

2 CENTRAL OREGON INTERGOVERNMENTAL COUNCIL 16 SANTIAM CANYON COMMUNICATION CENTER

3 CENTRAL OREGON IRRIGATION DISTRICT 17 SEIU LOCAL 503, OPEU

4 CHEHALEM PARK AND RECREATION DISTRICT 1 ADMIN . SERVICES OFFICE

5 CITY COUNTY INSURANCE SERVICES 2 HAWAII CHILD SUPPORT ENFORCEMENT AGENCY

6 CLEAN WATER SERVICES 3 HAWAII HEALTH SYSTEMS CORPORATION

7 COLUMBIA 911 COMMUNICATIONS DISTRICT 4 SOH- JUDICIARY CONTRACTS AND PURCH

8 COLUMBIA RIVER PUD 5 STATE DEPARTMENT OF DEFENSE

9 DESCHUTES COUNTY RFPD N0.2 6 STATE OF HAWAII

10 DESCHUTES PUBLIC LIBRARY SYSTEM 7 STATE OF HAWAII

11 EAST MULTNOMAH SOIL AND WATER CONSERVANCY 8 STATE OF HAWAII, DEPT. OF EDUCATION

12 GASTON RURAL FIRE DEPARTMENT

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