re toronto 06.14.11
TRANSCRIPT
RAISER’S EDGE USER GROUPTHE PRINCESS MARGARET HOSPITAL
06/06/2011 1
THE PRINCESS MARGARET HOSPITAL FOUNDAT ION
TORONTO , ONJUNE 1 4 , 2 0 11
INTRODUCT IONS & ICEBREAKER
06/06/2011 2
INTRODUCT IONS & ICEBREAKER
GENERAL GUIDELINES
• Today is meant to be a forum; the sharing of your ideas is critical.
• Everyone’s input is equally valuable.
• Listen to and learn from those around you.
• Our role is to steer discussion, clarify points & facilitate input from all
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participants.
• Take advantage of this time & enjoy yourself today!
AGENDA
8:30 – 9:00 Registration, Coffee & Tea Networking
9:00 – 9:15 Introductions & Icebreaker
9:15 – 10:30Tips & Techniques Presentation: presented by Eve Lacouture, The Kidney
Foundation of Canada and Chris Geady, Blackbaud
10:30 – 10:45 Break
10:45 – 11:15 Poll the Experts
11:15 – 12:15 Breakout groups – by job role
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11:15 – 12:15 Breakout groups – by job role
12:15 – 1:00 Networking lunch
1:00 – 1:15 Blackbaud News Update
1:15 – 2:15 Breakout groups – by topic
2:15 – 2:30 Summary/Dismissal
2:30 – 2:45 Q&A/Conclusion
2:45 – 3:45Thought Leadership, There’s a Stat for That , & Internet Solutions Demos:
Presented by Rachel Simon & Victoria Goins, Chris Geady, Blackbaud (optional)
MANAGING YOUR RAISER’S EDGE DATABASE
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MANAGING YOUR RAISER’S EDGE DATABASEEVE LACOUTURE , THE K IDNEY FOUNDAT ION OF CANADA
MANAGING YOUR RAISER’S EDGE DATABASE
• Document
• Monitor
• Keep it clean
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• Engage & train users
• Review
DOCUMENT
• Document your organization’s policies & procedures
• Your standards & preferences
• Your methods & logic
• Have users commit to respecting the p&p
• Update your policies & procedures
• Keep users informed of your changes
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• Keep users informed of your changes
• Create quick how-to guidelines
• Have a plan for training new users
MONITOR YOUR DATA
• Use dashboards to check on data being added.
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• Use queries to find records with missing data
MONITOR YOUR DATA
• Run duplicate reports – make sure to vary your criteria
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MONITOR YOUR DATA
• Find new potential Major Donors with no solicitor assignment
• Reconcile with Finance on a regular basis
• Document reconciliation process and problems
• Post gifts
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KEEP USERS ENGAGED
• Have user check-ins on a regular basis
• What takes the most time?
• What’s difficult?
• Sit & observe
• Help with data entry
• Train – yourself and your end-users
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• Train – yourself and your end-users
KEEP IT CLEAN
• Inactivate Campaigns, Funds & Appeals on a regular basis – New list should be distributed
• Delete static queries no longer in use
• Delete extra copies of reports, mail tasks & exports
• Mark records inactive based on your P&P
• Mark In Memory tribute records as deceased
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• Mark In Memory tribute records as deceased
• Purge
KEEP IT CLEAN
• Raiser’s Edge tools can help:
• Global add
• Global change
• Global delete
• Global write-off
• Use MS Excel™ to format data and use import to modify records
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REVIEW
• Conduct an annual database review:
• Review your list of users & your security groups
• Review your table entries
• Review your attributes
• Review Blackbaud Services
• Seek-out contraband data and develop a plan to bring it back into the fold
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• Seek-out contraband data and develop a plan to bring it back into the fold
MANAGING YOUR RAISER’S EDGE DATABASE
To your calendars:
- Set aside a little bit of time every week to manage your database
- Schedule monthly end-user check-ins
- Schedule an annual review of your database
Keys to successful database management:
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- Security
- Policies & procedures
- Monitoring
BETTER DONOR RECOGNIT ION
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BETTER DONOR RECOGNIT IONWHAT HAPPENS AFTER THE G I FT COMES I N?
CHR IS GEADY, SOLUT IONS CONSULTANT
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“First, I’ll need to see an audited statement of revenue and expenses.”
OVERVIEW
• Why do donors give?
• Building your stewardship program
• Standard stewardship stuff
• Going above and beyond
• Other tips
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• Other tips
WHY DO DONORS GIVE?
• Through research to solve a problem, cure a disease or build knowledge
• To encourage clients/students and provide financial support
• To facilitate change
• To fuel economic growth
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• To contribute to a happier, healthier, more productive society
• To acknowledge achievement or love
• Local, national or international in scope
• Determine the motivation as part of your stewardship program.
Source: Pro-active Stewardship, CCAE Canada
BUILDING YOUR STEWARDSHIP PROGRAM
• Ask yourself:
- What do your donors need and want from your organization?
- Who are your top donors and what are your plans for them?
- How do we use stewardship to increase donor retention and loyalty?
• Considerations:
- Include stewardship opportunities for all levels of donors (not just
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- Include stewardship opportunities for all levels of donors (not just major/legacy donors)
- Strive for high touch, high impact
- Type and frequency of reports, correspondence, etc.
- Design channels for donors that complain (why?)
- Who is responsible for which tasks
SAMPLE STEWARDSHIP PROGRAM
• Annual/Event Donors
- Add to Silver Recognition Group (immediately)
- eReceipt and Targeted TY Letter (1 week)
- Quarterly eNewsletter (recurring)
- Annual Report publication delivery (Current FY)
• Major/VIP Donors
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• Major/VIP Donors
- Add to Platinum Recognition Group (immediately)
- eReceipt and Personal TY Letter (1 week)
- Quarterly and Solicitor eNewsletter (recurring)
- Follow-up phone call by Executive Director and Board Member (3-4 weeks)
- Publish article about the gift (depending on level) in local media (2-3 mo.)
- Donor Wall and Annual Report listing and publication delivery (Current FY)
- Invitation to special media event (Current FY)
STANDARD PROGRAM ELEMENTS
• Tax Receipt (required by CRA) (electronic or paper)
• Thank you letters (electronic or paper)
• Assignment to Recognition Levels/Groups/Circles (example: see right)
• Donor Listings
• Supporter Stories
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• Supporter Stories
• Quarterly Newsletters, Annual Reports
• Solicitor eNewsletters
RECOGNITION LEVELS
• Two main ways to track recognition levels:
1. In the Constituent record, record the recognition level using:
- Constituent Codes (easy to find, but limited fields/flexibility)
- Actions (use specific Action Type)
- Attributes (limited flexibility)
- Prospect Ratings (requires Search module)
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- Prospect Ratings (requires Search module)
2. Outside the Constituent record
- Set up Donor Categories in Configuration (needs to be based on dollar amounts)
- Query (very flexible, nothing stored in Constituent record unless you use Global Add)
RECOGNITION LEVEL IN CONSTITUENT RECORD
• Constituent Codes
- Easy to filter/limit reports
- Be careful about number of Constituent Code choices in dropdown
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• Actions
- More fields than Constituent codes
- Auto-Remind functionality creates great workflows!
RECOGNITION LEVEL OUTSIDE CONSTITUENT RECORD
• Donor Categories
- Forces your recognition levels to be dollar amount-based
- Use Donor Category Report to obtain up-to-date lists
- Filters: date, Const. Code, CFA’s,
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gift types, query
- Amount Given is an optional column
• Query
- Use a Constituent query
- Query results may be used in reports, exports, mail merges, Global Adds, etc.
NEWSLETTERS, ANNUAL REPORTS, SOLICITORS
• Create an easy way to track recipients:
- Track using Solicit Codes, Constituent Codes or Attributes
• Allow the donor to manage their subscriptions by phone, mail or Internet
- Internet is truly a self-service option
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- Internet is truly a self-service option
- Blackbaud NetCommunity integrates directly with RE Constituent record!
• Turn your solicitors into superstars, give them their own eNewsletter
• One step further: keep staff informed with an internal communication/newsletter
- Include internal stewardship stories not published in the quarterly newsletter
GOING ABOVE AND BEYOND
• Profiling questions
• Gift Announcements/Media Releases
• Articles about gift in newsletters/publications
• Special letters: condolence, congratulations
• Special occasion cards (holiday, birthday, anniversary)
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• Invitations to donor/VIP stewardship events
- Networking, Public/Media Relations
• Information about how funds were used
PROFILING QUESTIONS
• Ask supporters for information during solicitation/cultivation:- Interests- Communication Preferences (Language,
Delivery Method)- Donor/Patient/Supporter Stories- Promotion Opportunities (Volunteer,
Events, Major Prospect, etc.)
• Store this information in the Constituent
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• Store this information in the Constituent record:- Constituent Codes- Attributes- Module-specific areas- Other renamed fields
SPECIAL LETTERS
• Send out letters directly from the Constituent record using the “Letters” menu
• Letter names and content are completely configurable
• Archive finished letters by clicking “Save this document as an action”
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this document as an action”
• Each user may have a different list of letters
SPECIAL OCCASION CARDS
• Examples: birthday, anniversary, holiday, etc.
• Tracking (for individual events):
- Use Action Reminders (can even do a mail merge on the spot)
• Tracking (for mass lists):
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• Tracking (for mass lists):
- You only need to track in the Constituent record if staff want to have individual control over who’s on the list.
- Try to discourage this! Rather try to set criteria of who’s on the list, then you can use a query and avoid individual selection. Now you can use a query (much more automated and can be easily reused).
- Use the query to feed a mail merge. Track the results using an Appeal (ie. Appeal tab in Constituent record). See next slide for more…
- If it’s unavoidable then refer to “tracking on the Constituent record”)
TRACKING MASS MAILING USING APPEALS
• Set up an Appeal record for each mass mailing. Add this appeal to the Appeals tab (in the Constituent record) when the mail/email is sent.
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SPECIAL EVENTS – MEDIA RELATIONS
• Publicize the event (if applicable). In order to get the word out, track media contacts.
- (Constituent Code = Media, Relationship Contact Type = Media Contact)
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Improved Media
More Donor Exposure
Better Stewardship
STEWARDSHIP EVENTS – TIPS
• Track invitee and attendee lists in event module
• Use multi-channel communications: follow-up invitations by a follow-up phone call. Increases participation rate and donor loyalty (retention).
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- Track (and honour) donor communication preferences in Bio 1 tab: Solicit codes and DNC (in Phones/Email/Links)
HOW FUNDS ARE USED
• How are you tracking/reporting this information right now?
• Task someone to enter this information into selected Fund records (for general info) and selected Constituent/gift records for major/significant donations
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• Publish the percentage of funds that go toward your mission on your website (specifically on the donation page)
Can show up on TY letters and tax receipt
EXERCISE – GROUP DISCUSSION
• What does your stewardship program look like today?
• What measures could you take to improve your program (without spending a lot of money)?
• Would you cease any of your program components? Why?
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TIPS
• Start small. Start with one group of donors, analyze and see what happens.
• Balance your time (equally) between stewardship and cultivation.
• Automate (simple) stewardship processes as much as possible.
• Use your Home Page to your best advantage.
• Go green, save $. You may attract new donors just for doing it.
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• Go green, save $. You may attract new donors just for doing it.
• Why?
– Save time for quality activities.
– Improve donor retention.
ADDITIONAL RESOURCES
• Pro-active Stewardship (http://www.ccaecanada.org/development/documents/Pro_Active_Stewardship.pdf)
• Goals for the Major Gifts Officer (http://www.majorgiving.com/resources/files/mdofficergoals.pdf)
• Donor Stewardship, Centre Point (http://thecentrepoint.ca/FDPlus/resources/library/grantwriting/donor-stewardship/)
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• Blackbaud Consulting and Training services
SUMMARY
• Donors give for specific reasons. Determine this as part of your stewardship program.
• Build a program that has different recognition/stewardship levels for different types of donors.
• Balance your efforts between cultivation and stewardship equally.
• Encourage the donor to be involved in determining the
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• Encourage the donor to be involved in determining the amount/frequency of communication/stewardship. They’re the star!
• Be creative: donors are savvy and have “seen it all”.
• Track as much of your stewardship activities in RE as possible. This promotes organizational intelligence.
THANK YOU!
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BREAK
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BREAK
POLL THE EXPERTS
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POLL THE EXPERTS
BREAKOUT SESS ION
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BREAKOUT SESS ION BY JOB ROLE
BREAKOUT GROUPS
• Group 1: Executive Director/Director of Development
• Group 2: Information Technology/Information Systems
• Group 3: Marketing/Communications
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• Group 3: Marketing/Communications
• Group 4: Planned Gifts/Major Gifts/Researchers
• Group 5: Database Administration
GENERAL DISCUSSION QUESTIONS
� What issues do you find affect organizations like yours?
� What have you come up with to deal with these issues?
� What kinds of constituency groups (“segments”) do you have?
� Do you communicate differently with these groups? How so?
� What does your coding system look like?
� How is your office structured (what roles do you play, and what roles do others play)?
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play)?
� What is the best “new idea” you or your staff has implemented at your organization? (It can relate to ANYTHING – a data entry best practice, a new marketing concept, an operational change…ANYTHING!)
� Have you found any ways to use Raiser’s Edge to get around a unique situation? What did you do?
� What optional modules do you use in the Raiser’s Edge? How do you use them?
NETWORKING LUNCH
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NETWORKING LUNCH
BLACKBAUD NEWS UPDATE
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BLACKBAUD NEWS UPDATE
06/06/2011 47RE User Group
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With Blackbaud Learn, you’ll be able to…
• Save hours of time through more efficient use of your software
• Train your entire staff – all for one low price
• Keep employees happy, reducing turnover
BLACKBAUD LEARN TRAINING SUBSCRIPTION
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• Get training from the Blackbaud experts
• Chose from live and prerecorded training to fit your schedule
• Take classes according to your role – we’ll recommend them for you
• Receive more than software training with strategy and best practice sessions
• Choose from three tiers to best suit your needs:
Learn Learn More Learn Everything
“No matter what level of class , I always got at least one or two tips and tricks that
helped me do things better, faster, and more efficiently.I took 13 online classes and got something out of every one of them.”
Krissy DeShelter
Development Associate
Family House, Inc.
HEAR IT FROM OUR CUSTOMERS!
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“Blackbaud Learn is a fantastic tool for any and all product customers. Keeping your staff well educated keeps your software running the most efficiently. With the three current pricing levels, any size organization should be able to find a fit that works for them.”
Diane A Maidl
Database Specialist
School Sisters of Notre Dame
They saved $19,740 with a Blackbaud Learn
®
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Blackbaud Learntraining subscription!
An arts and cultural nonprofit in California took $23,240 worth of training.
But because Blackbaud Learn offers unlimited training for the entire staff,
they only paid $3,500 for the subscription, for a total savings of $19,740.
BREAKOUT GROUPS
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BREAKOUT GROUPSBY TOP IC
BREAKOUT GROUPS
• Group 1: Internet Strategy & eMarketing
• Group 2: Queries, Reports, & Profiles in The Raiser’s Edge
• Group 3: Database Management & Importing
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• Group 3: Database Management & Importing
• Group 4: Analytics & Prospect Research
TOPIC 1 : INTERNET STRATEGY AND E -
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TOPIC 1 : INTERNET STRATEGY AND E -MARKET ING
INTERNET STRATEGY AND E-MARKETING
� Do you have an email marketing strategy?
� Do you create personal, targeted messages based on specific segments?
� What information in Raiser’s Edge do you use for segmentation?
� Do you take online donations? How do you get the information into Raiser’s Edge?
� Do you send direct mail acknowledgements to online donors?
� What types of giving options do you provide online?
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� What types of giving options do you provide online?
� How much of your overall fundraising comes through your website?
� Do you take online event registrations? What type of events?
� Have you seen an increase in participants by having an online registration?
� How does your website and email fit into your overall organization’s development efforts?
� What challenges do you have in building an internet strategy?
TOPIC 2 : QUERIES , REPORTS , & PROF ILES
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TOPIC 2 : QUERIES , REPORTS , & PROF ILES IN THE RAISER’S EDGE
QUERIES IN THE RAISER’S EDGE
� What types of queries do you run most frequently?
� What kinds of giving queries do you create (cumulative giving, annual giving, etc.)?
� What techniques in query give you the most issues?
� What shortcuts have you found?
� How do you use output limits in query (random sampling)?
� What methods do you use to train others at your organization on query?
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� What methods do you use to train others at your organization on query?
� What summary fields do you most frequently use (total given, average amount, pledge balance)?
� How else do you use Action queries, Gift queries, or other queries in your system?
� What queries do you have on your homepage? Do you use any change or clean-up queries?
REPORTS & PROFILES IN THE RAISER’S EDGE
� What reports do you run most frequently?
� How often do you run these reports?
� Which reports confuse you and why?
� Which reports have you found to be the most useful?
� Who has worked with Crystal Reports? What kinds of reports have you created using Crystal?
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created using Crystal?
� Do you frequently create reports for others? What methods do you use for requests such as these?
� What methods have you found useful in training your colleagues to create their own reports?
� Do you use profiles? Who in your office uses them?
� What information do you find is most helpful on profiles?
� Do you use Pivot Reports or Dashboards? Give some examples.
TOPIC 3 : DATA MANAGEMENT & IMPORT ING
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TOPIC 3 : DATA MANAGEMENT & IMPORT ING
DATA MANAGEMENT & IMPORTING
� Who uses Batch for gift entry? Who uses manual entry?
� Who must process updates/gifts from the Internet? What is your process like? How do you keep your data standards in check?
� Who has experience importing information? What types of imports do you do most frequently?
� How do you ensure that your records are regularly updated with accurate addresses, phone numbers, and emails?
� Who is using Action Tracks? What scenarios work well?
� How do you ensure clean and accurate information transfer between development entry and business office entry?
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business office entry?
� What business rules are most effective for data entry or data maintenance at your organization?
� What methods do you have for keeping information clean? Policies and Procedures? Change queries? Global changes? Internal training?
� What are some of the different sources that you get data from?
� What is your process for getting that data into RE?
� What types of clean-up work is done to the file before and after an import? How long does this take?
� How confident are you about the integrity of the data you are importing?
� What is your acknowledgement/cultivation strategy for contacts or donors that are imported into RE?
� Is there any data you are currently not getting into RE because of a lack of time/resources?
TOPIC 4 : ANALYT ICS & PROSPECT
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TOPIC 4 : ANALYT ICS & PROSPECT RESEARCH
ANALYTICS & PROSPECT RESEARCH
� An open discussion around best practices, ideas, and strategies, for large and small organizations, as they pertain to Prospect Research and Analytics.
� Upgrading annual & mid-level donors
� Major and Planned Donor prospecting and identification
� Tracking sensitive information in RE
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� Segmenting your data beyond giving history (RFM)
� Research tools: What external sources are working, what’s not?
� What pieces of a prospects profile are most important to you, and why?
� Monthly donor conversion
� Finding the “hidden gems” in RE
THERE’S A STAT FOR THATA Review of Fundraising and Internet Statistics
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• Cut through the STATic (focus on the right numbers)
• Demystify trends
TODAY WE WILL…
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• Provide helpful information for strategic business decisions
MEET YOUR PRESENTERS
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Rachel SimonVictoria Goins
1.Your supporters are online
2. Like a book, your website is being
judged by its cover
3.Email is alive and well
WHAT’S GOING ON OUT THERE?
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4. The Aunt Mabel effect cannot be
underestimated (peer to peer
fundraising)
5. Traditional fundraising has evolved
YOUR AUDIENCE IS ONLINE
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81% of households in Ontario have access to the Internet.
And the number continues to grow.
• 83% of Canadians 34 and under use the internet daily
• It’s not just the young crowd - 66% of ages
EVERYONE MATTERS
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crowd - 66% of ages 65+ are online daily (compared to 46% in the US)
• 97% of households with income of 87K+ are online
THEY'RE NOT JUST SURFING THE WEB
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Online Giving is growing at a rate of 34.5% YOY
88% of organizations received an online gift of $1,000 or more in 2010
SO WHAT’S THE POINT?
• Your supporters are online
• Your prospects are online
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• They are increasingly likely to give via the internet
• Don’t miss out
F IRST IMPRESS IONS MATTER
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F IRST IMPRESS IONS MATTER
MAKING A FIRST IMPRESSION!
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FIRST IMPRESSIONS MATTER
Visitors will decide to stay or leave your
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stay or leave your website in 4 seconds
or less.
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INTRODUCTIONS HELP!
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87% of Internet users use search engines like Google to find information
� 60% of donorsvisit a non-
profit’s website
PEOPLE WILL LOOK BEFORE THEY BUY
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profit’s website before giving
MAKE THE MOST OF EVERY OPPORTUNITY
Repeat giving for donors acquired through generic
giving pages is 66.7% lower
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66.7% lower than for donors who give via charity-branded giving
pages.
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SO WHAT’S THE POINT?
Websites must :
• Appeal and engage
• Reflect your identity, brand, and mission
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and mission
• Serve your audience and its segments
• Encourage visitors to take action
NOW, A WORD FROM OUR SPONSOR
• Blackbaud has designed and implemented more than 4,600 nonprofit websites since 2000
• In-house design agency specializing in Blackbaud
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specializing in Blackbaud products
• Over 70 years of combined design experience
EMAIL IS AL IVE AND WELL
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EMAIL IS AL IVE AND WELL
A WIDELY ADOPTED MEANS OF COMMUNICATION
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93% of internet users send or read email
VOLUME IS HIGH …
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247 billion messages sent per day…More than 2.8 million emails are sent every second
ATTENTION IS SCARCE
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12% of fundraising emails are opened
SUBJECT MATTERS
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Indirect subject lines had a 21% open rate, but only a 4% response rate. The direct subject line had an 18% open rate and an 18% response rate.
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DIRECT AND PERSONAL WORKS!
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Email campaigns drive 43% of the online revenue across all sectors of nonprofits
SO WHAT’S THE POINT?
• Email is effective
• There’s a lot of noise out there
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• Be timely, direct, and personal
• Pay attention & respond accordingly
THE AUNT MABEL EFFECT CANNOT BE
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THE AUNT MABEL EFFECT CANNOT BE UNDERESTIMATED.(PEER TO PEER FUNDRAISING)
MEET AUNT MABEL
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• More than $1.5 billion raised
• More than 14 millionindividual participants
WHAT’S THE BIG DEAL?
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• The average participant receives 7 donations and raises $420
• 50% of the people who donate to p2p causes say they did so “because a friend asked me to”
NO EVENT? NO PROBLEM!
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FUNDRAISE WHILE YOU SLEEP – YES, IT’S POSSIBLE
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SOCIAL MEDIA ISN’T A FAD
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IT’S NOT JUST CHIT CHAT
• Social media is the 4th most effective form of fundraising (ahead of direct mail!)
• Integrated social media tools increased fundraising by as much as 40%
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much as 40%
• Average gift from Facebook and Twitter: $40
• Blackbaud Friends Asking Friends raised over $1.5 Million via Facebook & Twitter in 2010
• Everyone has an Aunt Mabel (or 12)
• Empowering supporters to fundraise on your behalf is an affordable,
SO WHAT’S THE POINT?
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behalf is an affordable, effective way to diversify fundraising methods
• In p2p fundraising, social media channels are a critical factor for success
TRADIT IONAL FUNDRAIS ING HAS EVOLVED
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TRADIT IONAL FUNDRAIS ING HAS EVOLVED
• 76% of new donors are acquired by direct mail
• 79% of all gifts came from direct mail
DIRECT MAIL STILL WORKS
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• For people ages 65+, new donors joining by mail outweighed those joining online by 11%
• From ages 18-64 years, new donors acquired online beats those acquired by mail
• After three or four years,
DIRECT MAIL AND ONLINE WORK TOGETHER
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• After three or four years, about half of all online-acquired donors are giving offline gifts and over 40% are giving exclusively offline, primarily through direct mail
AN INTEGRATED MULTICHANNEL STRATEGY IS CRITICAL
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We know what you’re thinking….“easier said than done!”(right?)
ANOTHER WORD FROM OUR SPONSOR
• Blackbaud Summer School!
• 5-part series focusing on key topics for nonprofits
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• Session 1: Integrated Fundraising presented by Ted Hart
• Registration opens June 23rd !
HELPFUL RESOURCES FOR YOU
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WHAT QUESTIONS DO YOU HAVE?
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Q&A & CONCLUSION
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Q&A & CONCLUSION
IMPORTANT CONTACT INFORMATION
SUPPORT 1-800-468-8996
HTTP://WWW.BLACKBAUD.COM
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HTTP://WWW.BLACKBAUD.COM
HTTP://KB.BLACKBAUD.COM
HTTP://WWW.TECHSOUP.COM
HTTP://WWW.JOURNEYED.COM
QUESTIONS?
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QUESTIONS?
FOR MORE INFORMATION:CONTACT YOUR ACCOUNT MANAGERPHONE: 800 .443 .9441EMAIL: [email protected]
THANK YOU FOR JOIN ING US!PLEASE REMEMBER TO TURN IN YOUR
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PLEASE REMEMBER TO TURN IN YOUR COMPLETED EVALUATION FORM
SPEC IAL THANKS TO OUR HOST:
THE PRINCESS MARGARET HOSPITAL FOUNDATION
THERE’S A STAT FOR THAT
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THERE’S A STAT FOR THATRACHEL S IMON , BLACKBAUDV ICTOR IA GO INS , BLACKBAUD