Reaching your customers

Siobhan Abernethy

Adult Social Care Communications and Stakeholder Engagement Manager

• We want to communicate to all Surrey residents and tell them how to access information and advice about care and support available….regardless of their eligibility for social care services or ability to pay

• Beginning new awareness campaign in January – ‘helping you to make the right choices’

• Promoting how to access information and advice via www.surreyinformationpoint.org.uk, Citizen Hubs and Adult Social Care helpline

• New signposting leaflet also being produced – ‘Do you know where to go for local care and support information?’

• We have an extensive public information library

• See what’s available here• You can order publicity materials via

adults.communications@surreycc.gov.uk

New information

• Key priorities for your customers• Telecare 12 week free trial – sensors free• After 12 weeks charge for community alarm only• Free smoke alarm linked to telecare 24 hour

monitoring centre for people at high risk*• www.surreytelecare.com• For public enquiries call 0800 1956035 or text

07976 843825• New training materials and DVD being developed

with Surrey Fire and Rescue for care staff

• *For people at high risk• Over 60 years of age/and over 75• Living alone• Suffer from mobility or hear loss issues• Suffer from mental health issues includeing

dementia• Suffer alcohol or drug dependence• Smokers• Have a learning disability

• Wellbeing centres opening up• For individuals showing signs of memory

loss and carers• Sessions run by Alzheimers’ Society staff

and professionals from Surrey and Borders mental health trust

• Open in Runnymede• Coming to Tandridge, Epsom and Ewell,

Spelthorne and Elmbridge

• SmartAssist – online equipment assessment tool – www.surreycc.gov.uk/equipyourself

• Clinically proven assessment matching equipment to people’s needs

• Shared Lives - scheme that offers opportunity to host people with disabilities, or mental health issues or extra support needs due to their age, in residents’ homes

• Shared Lives carers are paid, trained and supported

• Supporting people to live the lives they want in people’s homes

• Tel: 01372 833191or email:sharedlives@surreyc.gov.uk

For any information on Adult Social Care public information contact:

Siobhan Abernethy on

01483 517257 or email:

siobhan.abernethy@surreycc.gov.uk