reacquire & re engage customers who complain
DESCRIPTION
Customers who complain gives an opportunity to serve them again.Gather useful insights,learn & reacquire them again.TRANSCRIPT
Customer service??
Agency A● Consumer feedback ● Customer satisfaction
Agency B● Loyalty campaign● CRM
Agency C● Feedback● Satisfaction● Loyalty● CRM
INHOUSE ● Feedback● Satisfaction● Loyalty● CRM
CustomersCustomer service arrangements not ok for all ?
● Cluster A● Cluster B● Cluster C● Cluster D
Reaquire say- Cluster B ??
● Dissatisfied customers● Vocal Complainant● Not so vocal complainant● Disengaged customers
How??
Bolograhak Compensation Calculator
What else??
Private complaint resolution
Anything else ?
Effortlesss ORM
Have some more ?
Best Customer feedback
More
Create Loyalty product
Some more
Integrate existing Loyalty campaign/product