reacquire & re engage customers who complain

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Post on 30-Jun-2015

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Customers who complain gives an opportunity to serve them again.Gather useful insights,learn & reacquire them again.

TRANSCRIPT

Page 1: Reacquire & Re engage customers who Complain

Customer service??

Agency A● Consumer feedback ● Customer satisfaction

Agency B● Loyalty campaign● CRM

Agency C● Feedback● Satisfaction● Loyalty● CRM

INHOUSE ● Feedback● Satisfaction● Loyalty● CRM

Page 2: Reacquire & Re engage customers who Complain

CustomersCustomer service arrangements not ok for all ?

● Cluster A● Cluster B● Cluster C● Cluster D

Page 3: Reacquire & Re engage customers who Complain

Reaquire say- Cluster B ??

● Dissatisfied customers● Vocal Complainant● Not so vocal complainant● Disengaged customers

Page 4: Reacquire & Re engage customers who Complain

How??

Bolograhak Compensation Calculator

Page 5: Reacquire & Re engage customers who Complain

What else??

Private complaint resolution

Page 6: Reacquire & Re engage customers who Complain

Anything else ?

Effortlesss ORM

Page 7: Reacquire & Re engage customers who Complain

Have some more ?

Best Customer feedback

Page 8: Reacquire & Re engage customers who Complain

More

Create Loyalty product

Page 9: Reacquire & Re engage customers who Complain

Some more

Integrate existing Loyalty campaign/product

Page 10: Reacquire & Re engage customers who Complain

Stay tuned !!

Know more @[email protected]