1

FACTS AT A GLANCE SITUATION ANALYSIS INNOVATION STRATEGY RESULTS LOOKING AHEAD LINKS

Des Moines WRA cuts energy consumption by 20% with Infor EAM Enterprise

Customer Innovation Study

“The results have been spectacular. Infor EAM

Enterprise helps us implement a wide range of

maintenance best practices that quadrupled

the productivity of our maintenance operations.”

Bill Millerrisk and reliability manager, Des Moines Metropolitan Wastewater Reclamation Authority

I N F O R C U S TO M E R I N N O VAT I O N S T U DY P u b l i c S e c t o r D e s M o i n e s W R A 2

Situation analysis

Faced a significant challenge managing energy consumption across multiple WRA facilities.

Lacked an accurate view of each asset’s performance and the ability to quantify its

energy consumption.

Needed a predictive maintenance methodology with intelligent analytics, visualization, and

management capabilities to find the root cause of sub-optimal performance and correct it.

Innovation strategy

Needed a proven partner to provide top-tier functionality for improved visibility and control

of energy consumption.

Selected Infor EAM Enterprise to support a set of maintenance best-practice policies

to create a solid foundation for running each facility and ensuring clear visibility into each

asset’s performance.

Chose Infor EAM Asset Sustainability and Infor EAM Advanced Reporting modules to provide

better analytics and measurement capabilities for asset and cost management.

Results

Gained an efficient energy management analytic capability to easily identify lesser

performers and correct the situation.

Created a system for capturing power consumption across a broad range of operating

conditions and built a detailed profile for each asset.

Fine-tuned processes so that the maintenance team could maximize the time spent

on ensuring efficient plant operations.

Minimized exposure to higher electricity costs by driving consumption to the lowest

rate periods.

Facts at a glanceOrganizationDes Moines WRA

HeadquartersDes Moines, IA

IndustryPublic sector/

Metropolitan utility

Products and servicesInfor® EAM Enterprise,

Infor EAM Asset Sustainability,

Infor EAM Advanced Reporting

Employees107

Total net position$279,492,186

Web sitewww.dmmwra.org

Implementation partnersInfor Consulting Services

Stratum Consulting Partners

Asynerlytics, LLC

FACTS AT A GLANCE SITUATION ANALYSIS INNOVATION STRATEGY RESULTS LOOKING AHEAD LINKS

High level impact

$250,000reduction in annual energy

costs, a 20% savings

$30,000savings in one month,

accomplished by coordinating

maintenance tests with low

demand times

20%

extension in equipment

life expectancy

3

Measure well, manage better

Situated in Iowa’s capital, the Des Moines Metropolitan

Wastewater Reclamation Authority (WRA) recycles

wastewater from a growing population of over 500,000

people located across the greater Des Moines area.

In recent years, nearly 50% of the city’s monthly power

costs were attributed to the WRA’s energy consumption.

With a monthly electricity bill of over $100,000, WRA knew

that it had to manage and reduce this expense.

Bill Miller, risk and reliability manager at the WRA, knew

he had a massive challenge on his hands. The energy

consumption had a significant negative economic and

environmental impact. It was clear that the WRA needed

to operate more efficiently and maintain its assets in a way

that supported peak performance.

“We adopted the saying that ‘you can’t manage what you

can’t measure,’ and began identifying what we needed

to quantify in order to provide an accurate picture of how

each component in the environment was performing,” he

says. For the necessary visibility and control, Miller created

a three-tier architecture: a top-tier to provide intelligent

analytics, visualization, and management capabilities;

a middle-tier data repository to store all the information

gathered from assets; and a base layer to collect real-time

data from individual assets.

“After doing my

due diligence, I

had absolutely no

hesitation selecting

solutions from Infor

to provide all of the

top-tier components”

Bill Millerrisk and reliability manager, Des Moines WRA

FACTS AT A GLANCE SITUATION ANALYSIS INNOVATION STRATEGY RESULTS LOOKING AHEAD LINKS

Reducing energy costs with an asset management system

I N F O R C U S TO M E R I N N O VAT I O N S T U DY P u b l i c S e c t o r D e s M o i n e s W R A

4

A tough challenge successfully met

Solutions from the vendors Rockwell and Hach WIMS

provided the lower two tiers. Infor® executed the top

tier, implementing Infor EAM Enterprise around a set of

maintenance best-practice policies to provide a solid

foundation for running each WRA facility. Infor EAM Asset

Sustainability and Infor EAM Advanced Reporting modules

provided an enhanced set of tightly integrated capabilities.

The comprehensive history from Infor EAM Enterprise for

each unit creates a detailed analysis of the root cause of

sub-optimal performance. Infor EAM Enterprise’s asset

sustainability feature provides the WRA with powerful

energy management analytics, so it can easily identify

lesser performers and formulate a strategy to improve them.

A multi-dimensional approach

Infor EAM Enterprise provides a plant-level perspective of

the performance of each of WRA’s units to ensure that at

any given point in time, the combination of assets helps

the whole facility run optimally.

Because utility rates vary depending on peak demand times,

the WRA uses Infor EAM Enterprise to control flow rates and

avoid spikes that would expose the organization to higher

electricity rates.

Spotting lesser performers with analytic capabilities

By using data from EAM Enterprise, the WRA

saved $30,000 in one month alone by selecting

off-peak demand times to power-up hefty

horsepower equipment for maintenance testing.

FACTS AT A GLANCE SITUATION ANALYSIS INNOVATION STRATEGY RESULTS LOOKING AHEAD LINKS

I N F O R C U S TO M E R I N N O VAT I O N S T U DY P u b l i c S e c t o r D e s M o i n e s W R A

5

Value realized

Despite growing communities and escalating energy costs,

the Des Moines Metropolitan WRA continues to reduce its

utility charges dramatically. Miller says, “Just on energy costs

alone, we’ve been able to reduce our original payment by

over $250,000 a year and we’re seeing monthly bills now

drop to as low as $65,000 versus the previous average of

over $100,000.”

Infor EAM Enterprise has helped WRA meet an important

imperative. WRA has reduced its carbon footprint

significantly with Infor EAM Enterprise, and it has become

one of the first organizations in the country to achieve PAS

55 Certification, an international standard that focuses on

the optimal management of physical assets.

Maintenance productivity quadrupled

Infor EAM Enterprise captures the problem, cause, and

resolution of all issues at the work-order level. As a result,

maintenance productivity has quadrupled. In addition,

WRA used Infor EAM Enterprise’s bar-coding module

to identify every asset across the mile-long plant and in

storerooms, enabling a drop in inventory levels from $1

million to about $200,000. “Infor EAM Enterprise provides

the necessary usage and turnover reports to allow me

to take $800,000 of parts off the shelves and return them

to suppliers,” says Miller.

Realizing dramatic savings through smart performance

Detailed impact

400%

improvement in maintenance

operations productivity

$800,000reduction in inventory

553,924kgdrop in annual CO2 emissions,

a significant reduction

$17cost per hour savings in process

air blower energy consumption

$1millionin conservation grants

FACTS AT A GLANCE SITUATION ANALYSIS INNOVATION STRATEGY RESULTS LOOKING AHEAD LINKS

I N F O R C U S TO M E R I N N O VAT I O N S T U DY P u b l i c S e c t o r D e s M o i n e s W R A

6

Meeting future challenges with a visionary partner

The Wastewater Reclamation Authority benefits from

additional Infor solutions, which include: Infor EAM Mobile,

Infor EAM GIS, Infor Ming.le™, and Infor ION®. “The strength

of the Infor solutions portfolio is incredible and having

each component already integrated is fantastic. If we

can imagine it, Infor usually finds a way for us to make it

a reality,” says Miller.

The combination has helped make WRA a world-class

organization. Recently, the governor of Iowa awarded WRA

with the prestigious Environmental Excellence Award for

the use of Infor Enterprise Asset Sustainability. WRA has

found additional benefits from its energy conservation

efforts. Last year, it brought in four grants that totaled well

over $1 million, with much of this directly attributable to

the implementation of Infor Enterprise Asset Sustainability.

Miller is confident Infor will help WRA meet its future

challenges. “Infor is a very forward-looking organization.

The company is a visionary in the field of asset

sustainability. It definitely leads the pack and continues

to come out with some of the greatest add-on features

imaginable. I’ve seen just about every so-called competitor

in the business over the last few years, but it’s always Infor

that continues to impress me,” Miller says.

“Infor is a very forward

looking organization;

the company is

a visionary in the field

of asset sustainability.

It definitely leads

the pack and continues

to come out with

some of the greatest

add-on features

imaginable. I’ve seen

just about every

so-called competitor

in the business over

the last few years

but it’s always Infor

that continues

to impress me.”

Bill Miller risk and reliability manager, Des Moines WRA

FACTS AT A GLANCE SITUATION ANALYSIS INNOVATION STRATEGY RESULTS LOOKING AHEAD LINKS

I N F O R C U S TO M E R I N N O VAT I O N S T U DY P u b l i c S e c t o r D e s M o i n e s W R A

7

Cost Savings for

Des Moines WRA

Hear how the Des Moines WRA uses

Infor EAM to drop their inventory rates

from $1 million to $200,000 and how

using Infor Ming.le™ will allow them

to communicate with each other at

the same speed saving hours of time.

Watch the video >

Read more >

Infor Excellence in Action Awards

Des Moines WRA won the 2012 Infor Excellence in

Action award for Innovation.

Read more >

Analysts & Media on Track with Infor Ming.le

Infor Ming.le, the next-gen enterprise collaboration platform,

has been stirring excitement among analysts and media.

Look for section titled “Government Technology:

Asset Management Meets Social Media”.

Read more >

Links

FACTS AT A GLANCE SITUATION ANALYSIS INNOVATION STRATEGY RESULTS LOOKING AHEAD LINKS

I N F O R C U S TO M E R I N N O VAT I O N S T U DY P u b l i c S e c t o r D e s M o i n e s W R A

8

Copyright ©2014 Infor. All rights reserved. The word and design marks set forth herein are trademarks and/or registered trademarks of Infor and/or related affiliates and

subsidiaries. All other trademarks listed herein are the property of their respective owners. This document is provided for informational purposes only and does not constitute

a commitment to you in any way. The information, products and services described herein are subject to change at any time without notice. www.infor.com.

INFDTP1433746-en-US-0414-1

Infor is fundamentally changing the way information is published

and consumed in the enterprise, helping 70,000 customers in

more than 200 countries and territories improve operations, drive

growth, and quickly adapt to changes in business demands.

To learn more about Infor, please visit www.infor.com.

FACTS AT A GLANCE SITUATION ANALYSIS INNOVATION STRATEGY RESULTS LOOKING AHEAD LINKS