2014 vce vet information and communications technology written examination€¦ · 2014 vce vet ict...

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VCE VET INFORMATION AND COMMUNICATIONS TECHNOLOGY Written examination Thursday 6 November 2014 Reading time: 9.00 am to 9.15 am (15 minutes) Writing time: 9.15 am to 10.45 am (1 hour 30 minutes) QUESTION AND ANSWER BOOK Structure of book Section Number of questions Number of questions to be answered Number of marks A 20 20 20 B 15 15 70 Total 90 Students are permitted to bring into the examination room: pens, pencils, highlighters, erasers, sharpeners and rulers. Students are NOT permitted to bring into the examination room: blank sheets of paper and/or white out liquid/tape. No calculator is allowed in this examination. Materials supplied Question and answer book of 23 pages. Answer sheet for multiple-choice questions. Instructions Write your student number in the space provided above on this page. Check that your name and student number as printed on your answer sheet for multiple-choice questions are correct, and sign your name in the space provided to verify this. All written responses must be in English. At the end of the examination Place the answer sheet for multiple-choice questions inside the front cover of this book. Students are NOT permitted to bring mobile phones and/or any other unauthorised electronic devices into the examination room. © VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2014 SUPERVISOR TO ATTACH PROCESSING LABEL HERE Victorian Certificate of Education 2014 STUDENT NUMBER Letter

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Page 1: 2014 VCE VET Information and Communications Technology Written examination€¦ · 2014 VCE VET ICT EXAM 2 SECTION A – continued Question 1 Environmental assets are A. land, water,

VCE VET INFORMATION AND COMMUNICATIONS TECHNOLOGY

Written examination

Thursday 6 November 2014 Reading time: 9.00 am to 9.15 am (15 minutes) Writing time: 9.15 am to 10.45 am (1 hour 30 minutes)

QUESTION AND ANSWER BOOK

Structure of bookSection Number of

questionsNumber of questions

to be answeredNumber of

marks

A 20 20 20B 15 15 70

Total 90

• Studentsarepermittedtobringintotheexaminationroom:pens,pencils,highlighters,erasers,sharpenersandrulers.

• StudentsareNOTpermittedtobringintotheexaminationroom:blanksheetsofpaperand/orwhiteoutliquid/tape.

• Nocalculatorisallowedinthisexamination.

Materials supplied• Questionandanswerbookof23pages.• Answersheetformultiple-choicequestions.

Instructions• Writeyourstudent numberinthespaceprovidedaboveonthispage.• Checkthatyournameandstudent numberasprintedonyouranswersheetformultiple-choice

questionsarecorrect,andsignyournameinthespaceprovidedtoverifythis.

• AllwrittenresponsesmustbeinEnglish.

At the end of the examination• Placetheanswersheetformultiple-choicequestionsinsidethefrontcoverofthisbook.

Students are NOT permitted to bring mobile phones and/or any other unauthorised electronic devices into the examination room.

©VICTORIANCURRICULUMANDASSESSMENTAUTHORITY2014

SUPERVISOR TO ATTACH PROCESSING LABEL HEREVictorian Certificate of Education 2014

STUDENT NUMBER

Letter

Page 2: 2014 VCE VET Information and Communications Technology Written examination€¦ · 2014 VCE VET ICT EXAM 2 SECTION A – continued Question 1 Environmental assets are A. land, water,

2014VCEVETICTEXAM 2

SECTION A–continued

Question 1EnvironmentalassetsareA. land,water,soilandair.B. temperatureandairqualityintheoffice.C. thesizeofthelandandofficespaceavailable.D. thenumberofairconditionersthatacompanyhasinstalled.

Question 2Alargesoftwaredeveloperhasseveralpeopleworkingontheuserguideforitsnewsoftwareproduct. Versioncontrolisrequiredinordertokeeptrackofwhatdifferentwriterscreate.Whichoneofthefollowingcomplieswithacceptedversioncontrol?A. Eachadditionalchangetoadocumentissavedwithanumbersmallerthanthepreviousversion.B. Eachadditionalchangetoadocumentissavedwithanumberlargerthanthepreviousversion.C. Eachadditionalchangetoadocumentissavedwithaletterthatoccursearlierinthealphabet.D. Eachadditionalchangetoadocumentissavedwithaletterthatoccurslaterinthealphabet.

Question 3BeforeaHelpDeskoperatorimplementsthesolutiontoaproblem,theyshouldA. obtainapprovalfromtheclient.B. contacttheoperatingsystem(OS)developer.C. arrangetomeetwiththehardwaresupplier.D. documentthetechnicalsupportprovidedtotheclient.

Question 4Meetingrelevantlaws,by-lawsandregulationsorbestpracticeorcodesofpracticeforenvironmentalperformanceandsustainabilityareexamplesofA. compliance.B. referencingstandards.C. environmentalimpacts.D. sustainabilitycovenants.

SECTION A – Multiple-choice questions

Instructions for Section AAnswerall questionsinpencilontheanswersheetprovidedformultiple-choicequestions.Choosetheresponsethatiscorrect orthatbest answers thequestion.Acorrectanswerscores1,anincorrectanswerscores0.Markswillnot bedeductedforincorrectanswers.Nomarkswillbegivenifmorethanoneansweriscompletedforanyquestion.

Page 3: 2014 VCE VET Information and Communications Technology Written examination€¦ · 2014 VCE VET ICT EXAM 2 SECTION A – continued Question 1 Environmental assets are A. land, water,

3 2014VCEVETICTEXAM

SECTION A–continuedTURN OVER

Question 5AsmorecomputerswereaddedtoEvan’sworkplacenetwork,hefoundthatthenetworkwasslowingdown.EvanincreasedthenetworkspeedbyreplacingallA. switcheswithhubs.B. hubswithswitches.C. motherboardswithnetworkinterfacecards.D. centralprocessingunitswithnetworkinterfacecards.

Question 6Whichoneofthefollowingwillimmediatelyreducetheenvironmentalimpactofanorganisation?A. referencingstandardsandguidelinesB. investigatingawastemanagementhierarchyintheworkplaceC. givingpreferenceinfuturepurchasestorecyclablematerialsD. determiningtheorganisation’smostappropriatewastedisposalplan

Question 7AservicelevelagreementbetweentheITSupportDepartmentandaclientisA. ascheduleofwhenmaintenance,updatesandrepairswillbeconductedbytheITSupportDepartment.B. aformalagreementbetweentheITSupportDepartmentandaclient,detailingthelevelofservicetobe

provided.C. aninformalagreementbetweentheITSupportDepartmentandaclient,detailingthelevelofserviceto

beprovided.D. averbalagreementtoanoutlineoftheobligationsthattheclienthastotheITSupportDepartment.

Question 8Clarissawasabletoreducetheuseofpaperinhercompany’sofficebyA. usinglower-wattageprinters.B. switchingtorenewableorgreenelectricity.C. onlyusingpapermadefromplantation-growntimber.D. settingsmallermarginsandfontsizesinthecompany’swordprocessor.

Question 9AnITtechnicianprovideson-sitewarrantyrepairs.Whatcriticalinformationmustbeloggedonthecompletionofajob?A. progressonthetask,contactdetailsoftheclient,sizeofthebusinessB. progressonthetask,adescriptionoftheproblem,sizeofthebusinessC. adescriptionoftheproblem,contactdetailsoftheclient,sizeofthebusinessD. adescriptionoftheproblem,contactdetailsoftheclient,progressonthetask

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2014VCEVETICTEXAM 4

SECTION A–continued

Question 10Ifacomputerisrunningslowlydueto‘diskthrashing’,whichoneofthefollowingprovidesalong-termsolution?A. cleanuptemporaryfilesB. runfewerprogramsatonetimeC. increasetheamountofRAMinthecomputerD. replaceprogramswithsimilarprogramsrequiringlessmemory

Question 11CryptoLockerisanewformofransomware.Itisatrojanvirusthatencryptsallyourfileswith2048bitencryptionandthendemandsyoupayoryourfileswillstayencryptedand,therefore,beofnousetoyou.Whichoneofthefollowingactionswillprotecttheintegrityofyourdataifyourcomputergetsinfectedwithransomware?A. haveoff-sitebackupsB. keepantivirussoftwareuptodateC. neveropenemailsfromunknownsourcesD. maintainthecurrencyofsecuritypatchesontheOS

Question 12Adamtestedanewwordprocessor,Poretext,onaclient’scomputer.Thisnewwordprocessoristobeadoptedacrosstheclient’scompany.Hefoundthattheclientcannotsharewordprocessordocumentsastheclientistheonlyonewiththissoftware.Adamdocumentedasolutiontothisissue.HissolutionstatesthattheclientistoA. reinstalltheOS.B. usethesamesoftwarethateveryoneelseisusing.C. changethenetworkcardsothattheclientcansharefilesusingtheintranet.D. receivetrainingonsavingthefileinaformatthatiscompatiblewitheveryoneelse’sfiles.

Question 13Emmapurchasedsecond-handcomputersforhercompany.ShethenfoundthereweremultiplecomputerswiththesameIPaddressonthenetwork.Thisaffectedtheabilityof57userstoaccesstheinternet,sharedocumentsandreademails.ThesolutiontothisproblemistochangetheIPaddresssettingfromstatictodynamic.TheefficientwayofachievingthissolutionistoA. visiteachuseronaone-to-onebasis,makethechangesandverifythattheywork.B. produceaYouTubeclipshowinghowtomakethechangesandemailthelinktoallusers.C. startaforumthatliststhechanges,andlettheuserscreatethreadsandsupporteachother.D. haveagrouptrainingsession,thenfollowupwithuserswhocouldnotunderstandthechangesatatime

convenienttotheuser.

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5 2014VCEVETICTEXAM

SECTION A–continuedTURN OVER

Question 14StrathbogieSecondaryCollegeaskedMrYungtoreducetheenergyuseinhisclassroom,whichhas 20computers,withoutcausinglossofdataorinconveniencingusers.MrYungachievedthisaimbyalteringthecomputersettings.Whichoneofthefollowingisthecorrectgroupofsettings?A. Setthescreensavertobeginafter10minutes,requiringalogintoresume.

Setthemonitortosleepafter20minutes. SettheOStoshutdownafter30minutes.

B. Setthescreensavertobeginafter10minutes. Setthemonitortosleepafter20minutes. SettheOStoshutdownafter30minutes.

C. Setthescreensavertobeginafter10minutes. SettheOStoshutdownafter30minutes. Settheharddiskdrives(HDDs)toparktheheadsafter30minutes.

D. Setthescreensavertobeginafter10minutes,requiringalogintoresume. Setthemonitortosleepafter20minutes. SettheHDDstoparktheheadsafter30minutes.

Question 15LadnitHighSchoolhasdecidedtouseFreeWareApplicationsinordertosavemoneyonpurchasingcommercialsoftwarepackagesforbasicapplications.Thechangeoverfromtheexistingsystemtothenewsystemwillcommencewithstaff.Mostofthestaffarefamiliarwithusingwordprocessors,spreadsheetsandpresentationpackages,buthavenotpreviouslyusedFreeWareApplications.Whichoneofthefollowingisthequickestandcheapestmethodofcreatinguserdocumentationtoassistthestaffwithlearningtousethesoftware?A. GetoneofthelocalITtechnicianstocreatethedocumentationfromthebeginning.B. Employatechnicalwritingcompanytoproducethedocumentationtoassistthestaffwithusingthe

software.C. TellthestafftousethedocumentationprovidedbyFreeWareasthisshouldbesufficient.D. HavealocalITtechnicianlookatthedocumentationprovidedbyFreeWareandmodifyittosuitthe

school’sstaff.

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2014VCEVETICTEXAM 6

SECTION A–continued

Question 16Theboxbelowshowsthreeprocesstypes.

areal-timesystemamulti-taskingsystemabatchsystem

Thefollowinglistseachhavethreeexamplesofprocesstypes.Whichlisthastheexamplesintheordershownintheboxabove?

A. outputfromavideocard mousemovementinagraphicaluserinterface(GUI) computerfilesystem

B. mousemovementinaGUI computerfilesystem connectingtoawebpageforthefirsttime

C. computerfilesystem connectingtoawebpageforthefirsttime outputfromavideocard

D. connectingtoawebpageforthefirsttime outputfromavideocard mousemovementinaGUI

Question 17ICTisanimportantpartofaschool’sbudget.TheEducationAuthorityhasanagreementwithpreferredsuppliersofICT,wherecertainrecommendedsystemsareofferedatspeciallowprices.Theinformationaboutthesedealschangeseverythreemonths.Thereare3000schoolseligibleforthespecialprices.Whichoneofthefollowingisthecorrectwayforthisinformationtobeprovidedtoschools?A. Puttheinformationonapublicwebsite.B. PuttheinformationontheEducationAuthority’sWAN.C. Emaileachschoolanupdatedusermanualeverythreemonths.D. Mailahardcopyuserguideonceandthenonlymailupdatesasrequired.

Question 18Whichoneofthefollowinglistscontainsonlyinformationrequiredtoassesstheimpactofaprinterontheenvironment?

A. 24-hourserviceguarantee constructionmaterialsoftheprinter recyclingattheendoftheprinter’slife abilitytouserecycledpaper electricityusage

B. electricityusage A4andA3papercassettes amountofpaperused constructionmaterialsoftheprinter recyclingoftonercartridges

C. abilitytouserecycledpaper recyclingoftonercartridges constructionmaterialsoftheprinter numberofprintsmade amountofpaperused

D. amountofpaperused abilitytouserecycledpaper recyclingattheendoftheprinter’slife PINnumbertocontrolprinting numberofprintsmade

Page 7: 2014 VCE VET Information and Communications Technology Written examination€¦ · 2014 VCE VET ICT EXAM 2 SECTION A – continued Question 1 Environmental assets are A. land, water,

7 2014VCEVETICTEXAM

END OF SECTION ATURN OVER

Question 19Jerrywasunhappywiththesupportfromhercompany’sHelpDesk.Mick,theHelpDeskManager,decidedtoinvestigateJerry’sconcerns.WhichoneofthefollowingisthecorrectsequenceforMicktofollow?A. ObtainJerry’scommentsandconsideralterationstotheHelpDesk’sprocedures.

CheckpreviouslogsforrequestsfromJerry. InformJerryofhisfindingsandprovideherwithadviceandsupport. ReviewanddocumentthesupportissuesaffectingJerry.

B. InformJerryofhisfindingsandprovideherwithadviceandsupport. ReviewanddocumentthesupportissuesaffectingJerry. ObtainJerry’scommentsandconsideralterationstotheHelpDesk’sprocedures. CheckpreviouslogsforrequestsfromJerry.

C. CheckpreviouslogsforrequestsfromJerry. ReviewanddocumentthesupportissuesaffectingJerry. InformJerryofhisfindingsandprovideherwithadviceandsupport. ObtainJerry’scommentsandconsideralterationstotheHelpDesk’sprocedures.

D. CheckpreviouslogsforrequestsfromJerry. ObtainJerry’scommentsandconsideralterationstotheHelpDesk’sprocedures. InformJerryofhisfindingsandprovideherwithadviceandsupport. ReviewanddocumentthesupportissuesaffectingJerry.

Question 20Whenupgradingthehardwareforamissioncriticalcomputer,whichofthefollowingshowsthesequenceinthecorrectorder?

A. askkeyuserswhentoupgrade getapprovalfortheupgrade reviewspecificationsforthecomputer obtaintheequipment installtherequiredsoftware replacethecomputer followup

B. askkeyuserswhentoupgrade reviewspecificationsforthecomputer obtaintheequipment installtherequiredsoftware getapprovalfortheupgrade replacethecomputer followup

C. reviewspecificationsforthecomputer getapprovalfortheupgrade installtherequiredsoftware obtaintheequipment askkeyuserswhentoupgrade replacethecomputer followup

D. reviewspecificationsforthecomputer getapprovalfortheupgrade obtaintheequipment installtherequiredsoftware askkeyuserswhentoupgrade replacethecomputer followup

Page 8: 2014 VCE VET Information and Communications Technology Written examination€¦ · 2014 VCE VET ICT EXAM 2 SECTION A – continued Question 1 Environmental assets are A. land, water,

2014VCEVETICTEXAM 8

SECTION B–continued

Question 1 (2marks)ListfouractionsthataHelpDeskcantakewheninvestigatinganissueforaclient.

1.

2.

3.

4.

Question 2 (2marks)ThenewFinanceManagerhasaskedfordetailsofwhohasaccesstothepayrollsystemandthelevelsofaccesstheyhave.YouprovidetheFinanceManagerwiththefollowinglist.

Name Position Access level Access start

CLaurance HRManager enquiry 15Aug.2012

BExelby FinanceManager fullcontrol 2Apr.2013

ACollins PayrollCoordinator fullcontrol 21Feb.1986

CHaynes PayrollClerk dataentry 8Dec.2010

RMorrow ITManager fullcontrol 30Sep.2012

CTaylor HelpDeskOfficer enquiry 26Apr.1999

a. Whyisaccesstothepayrollsystemrestricted? 1mark

b. TheFinanceManagersaysthattheITstaff(RMorrowandCTaylor)shouldnothaveaccesstothepayrollsystem.

HowshouldtheITManagerrespondtothiscomment? 1mark

SECTION B – Short-answer questions

Instructions for Section BAnswerallquestionsinthespacesprovided.

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9 2014VCEVETICTEXAM

SECTION B–continuedTURN OVER

Question 3 (2marks)ThetemplateofaChangeRequestLogtodocumentchangesinsoftwarethatisbeingwrittenforaclientisshownbelow.

Job description Request date Assigned to Response date

1.

2.

3.

4.

5.

AnevaluationoftheChangeRequestLogrevealed:• itwashardtoidentifythepersonwhohadmadetherequestforchangeswhenusingthislog• programmerswerecompletingsomeofthechangesaftertherequesthadbeenclosed• programmerswerenotclearwhetheranyonehadalreadybegunorcompletedtherequest.

Inthespaceprovidedbelow,redesigntheabovetemplatetoaddresstheissuesthathavearisen.

Page 10: 2014 VCE VET Information and Communications Technology Written examination€¦ · 2014 VCE VET ICT EXAM 2 SECTION A – continued Question 1 Environmental assets are A. land, water,

2014VCEVETICTEXAM 10

SECTION B–continued

Question 4 (3marks)Rendihasbeenemployedbyasoftwaredevelopmentcompanytowriteauserguideforinstallingandoperatingthesoftwareforanapplicationthatcountsthekilojoulesburntinanactivity.Rendiwasgivenasetofinstructionsthatincludedguidelinesonhowthedocumentistobeformatted.Theseinclude:• headings• lists• numbersanddates• rulesforchapter,figureandtableheadings.

a. NamethetypeofinstructionsprovidedtoRenditocreatethisdocumentation. 1mark

b. WhataretwobenefitsoftheinstructionstoRendiashewritestheuserguide? 2marks

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11 2014VCEVETICTEXAM

SECTION B–continuedTURN OVER

Question 5 (5marks)TheremoteAsgardofficeoftheMidgardWaterAuthorityprovidesinformationtothepublicandabillpaymentservice.Currently,therearetwocomputersintheoffice,bothofwhichareusedbyFreyja.Thesecomputersruncontinuallyduringofficehours.Onecomputer,locatedatthecounter,isusedtoprovideinformationtothepublicandfortheprocessingofbills.Theothercomputerisusedforsecretarialworkandislocatedatanearbystandardofficedesk.Bothofthesecomputersaredueforreplacementaspartofthethree-yearlyequipmentrenewalcycle,butanalternativeisbeingconsidered.Thealternativeistousejustonecomputerattheofficedeskandtoconnectitviaextensioncablestoasecondmonitor,secondkeyboardandsecondmouseatthecounter.

Usual upgrade Alternative upgrade

2computers 1computer

2monitors 2monitorsand1extensioncable

2keyboards 2keyboardsand1extensioncable

2mice 2miceand1extensioncable

a. Listtwoadvantagesthatthealternativeupgradehasovertheusualupgrade. 2marks

b. List twodisadvantagesthatthealternativeupgradehasovertheusualupgrade. 2marks

c. BrieflyexplainwhytheMidgardWaterAuthorityreplacesitscomputerseverythreeyears. 1mark

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2014VCEVETICTEXAM 12

SECTION B–continued

Question 6 (8marks)Anorganisationhasdecidedtolookforoptionsforstoringuserdata.Theaimistohavealowerimpactontheenvironment.Thecurrentstoragesystemsareamixtureofvariouscapacity3.5inch5400rpmharddiskdrives(HDDs).Therearethreealternativeoptionstochoosefrom:• networkattachedstorage(NAS)• solidstatedrives(SSDs)• 2.5inch7200rpmHDDs

a. Placetheabovethreestorageoptionsinorderfromhavingtheleastimpacttohavingthemostimpactontheenvironmentandjustifyyourchoice. 6marks

Options Justification

Least impact

Medium impact

Most impact

b. Afterlookingatthisyear’sbudget,itwasdecidedthatthecurrentstorageHDDsforagroupof20computerswillbeupgraded.

Whichoneoftheabovestorageoptionsisoptimal?Explainwhy. 2marks

Page 13: 2014 VCE VET Information and Communications Technology Written examination€¦ · 2014 VCE VET ICT EXAM 2 SECTION A – continued Question 1 Environmental assets are A. land, water,

13 2014VCEVETICTEXAM

SECTION B–continuedTURN OVER

Question 7 (5marks)Untiltoday,contactingtheITHelpDeskatalargearchitecturalfirmwasviaemail,telephoneoranonlineform.Asoftoday,thefirmhasdecidedthatIThelpmustberequestedonlythroughtheonlineformthatisavailableonthestaffintranetsite.BillringstheITHelpDeskandsayshehasforgottenhispassword.

a. ExplainhowtheITHelpDeskshouldrespondtoBill. 2marks

b. Suggesttworeasonswhythefirmwantstousetheonlineform. 2marks

c. Fromtheclient’sviewpoint,whatisone disadvantageofusingtheonlineform? 1mark

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2014 VCE VET ICT EXAM 14

SECTION B – continued

Question 8 (5 marks)a. Almost all operating systems (OSs) boot into a graphical user interface (GUI).

Provide three reasons why a GUI is provided in an OS. 3 marks

b. What are the additional hardware needs for supporting a GUI? 1 mark

c. Most OSs have a command line interface that is accessible to users if they know where to find it.

Briefly explain one advantage that the command line interface has over a GUI. 1 mark

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15 2014VCEVETICTEXAM

SECTION B–continuedTURN OVER

Question 9 (2marks)Acompany’sevaluationofstoragedevicesinasetofcomputersconcludedthatthedevicesareusingtoomuchenergyandareslowertorespondthandesired.Thefollowingsequenceofstepsoutlinesthenormalcompanyroutineforassessingaproblem.1. Assesstheproblem.

2.

3. Performacomparisonoftheexistingtechniquewithapossiblereplacement.

4.

5. Reviewthespecificationsofboththeexistingtechniqueandthepotentialreplacement.

6.

7.

8. Obtainthecomponents.

9. Replacetheequipment.

Thefollowingstepsaremissingfromthesequenceabove.

Writetheletterofeachstepintheboxesabovetocompletethesequenceinthecorrectorder.A. Planthecomponentupgrade.B. Gainapprovalforthereplacement.C. Identifythecomponentconcerned.D. Analysethetestresult.

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2014VCEVETICTEXAM 16

SECTION B–continued

Question 10 (6marks)JackistheCEOofacompanythathaspreviouslyprovidedcomputinghardwareandsoftwaretoitsemployees.Recently,JackhasheardCEOsfromothercompaniestalkingabouttheideaofemployeesbringingtheirowndevicestowork.JackwantstoproceedwiththisideaandcontactstheHelpDeskforadvice.

a. ListandexplaintwonetworkissuesthattheHelpDeskmightraisewithJack. 4marks

Issue1

Issue2

b. Provideasolutionthatwillfixeachissuelistedinpart a. 2marks

Solutiontoissue1

Solutiontoissue2

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17 2014VCEVETICTEXAM

SECTION B–continuedTURN OVER

Question 11 (7marks)AlicehasbeenappointedtoapositioninalargeminingcompanyinoutbackAustralia.Extremetemperaturesareexperiencedinthesummermonths.TheusagepatternsfortheITequipmentinhersectioncurrentlycauseanincreaseintheofficetemperatureinsummer.

a. SuggesttwotechniquesavailabletoAliceforobtaininginformationabouttheITequipment’seffectontheofficeenvironment. 2marks

b. Suggesttwostrategiestoreducethiseffect. 2marks

c. Identifythestakeholdersintheoffice. 1mark

d. Asignificantamountofenergyisusedwhenprinting.

Suggestfourstrategiestoreducethisenergyuse. 2marks

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2014 VCE VET ICT EXAM 18

SECTION B – continued

Question 12 (5 marks)A company has created customised proprietary software. Your task is to create user documentation that will allow a client to use the hotkeys efficiently.a. Briefly explain why the user documentation should be created ‘in-house’. 1 mark

b. The documentation can be either electronic or printed.

Which form of documentation should be used? Justify your answer. 2 marks

c. In the space below, provide the layout for your form of documentation. 2 marks

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19 2014VCEVETICTEXAM

SECTION B–continuedTURN OVER

CONTINUES OVER PAGE

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2014VCEVETICTEXAM 20

SECTION B–continued

Question 13 (5marks)Acompanyhashadpowermetersmonitoringtheenergyuseofthecomponentsofitscomputerworkstations,whicharecurrentlyalwayslefton.Themetermeasurementswereasfollows.

Component Energy use in watts (W) Component Energy use in watts (W)

NAS 50W router 30W

modem 20W switch 100W

computeroncomputersleepmode

200W15W

laserprinterprintinglaserprinteridle

500W25W

monitoronmonitorsleepmode

40W4W

scannerscanningscanneridle

50W25W

Recommendresourceefficiencyimprovementplansforfiveoftheabovecomponents.

1.

2.

3.

4.

5.

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21 2014VCEVETICTEXAM

SECTION B–continuedTURN OVER

Question 14 (7marks)RonnieringstheHelpDeskandcomplainsthathecannotprintfromhisnotebooktothenetworkprinter,whichisturnedonandinusebyotherusers.

a. DescribehowtheHelpDeskwillsolvethisproblem. 4marks

b. DescribewhattheHelpDeskwilladdtotheusermanualaboutusingnetworkprinters. 3marks

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2014VCEVETICTEXAM 22

SECTION B – Question 15–continued

Question 15 (6marks)GavinisthetechnicianinchargeofdeployingnewcomputersatMoneyMakers.Thecompanyreplacesone-thirdofitsdesktopcomputerseachyear.Thisyearitisreplacing150desktopcomputersasusual.Thecomputersarrivefromthesupplierwithversion7ofa64bitOSonasingle500GBHDD.MoneyMakershasspecificrequirementsforhowGavinistoconfigurethecomputers.Thecompanyrequiresthatversion8ofthe64bitOSbeplacedona120GBSSDandthattheexisting500GBdrivebesplitintotwopartitionsforprogramsanddata.TheadditionalSSDshavealreadybeenpurchased.Allthelicenceshavebeenpurchasedandalltherequiredutilitiesareavailable.

Starting conditions Required configuration

HDD

Partition1

ver.764bitOSvirtualmemoryprogramsdata

SSD

{blank}

HDD

Partition1

programs

Partition2

data

SSD

Partition1

ver.864bitOSvirtualmemory

a. CompletethetablebelowtostatethesignificantdifferencesbetweenatraditionalHDDandanSSD.Usethewordsprovidedinthesecondcolumnineachrowtocompletethetable. 2marks

Difference Words to be used SSD HDD

costperGB lesscostlyormorecostly

capacity smallerorlarger

powerusage greaterorlesser

filestoragespeed slowerorfaster

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23 2014 VCE VET ICT EXAM

END OF QUESTION AND ANSWER BOOK

b. HowwillMoneyMakersbenefitfromtheOSbeingplacedontheSSDandnotontheHDD? 1mark

c. Gavinwillsetupbothdrivesononecomputer.

WhatstepswillGavinneedtocompletetoefficientlysetuptheremaining149computers? 3marks