documentation deliverables for ux by xavier roy, bally technologies

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DOCUMENTING USER EXPERIENCE STC INDIA UX SIG – Oct 23, 2010

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Session conducted on Saturday, October 23, 2010, at Red Chilli Solutions, Bangalore.

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Page 1: Documentation Deliverables for UX by Xavier Roy, Bally Technologies

DOCUMENTING USER EXPERIENCESTC INDIA UX SIG – Oct 23, 2010

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About this presentation

A primer on various deliverables associated with a UX project

This presentation will not focus on creating the UX deliverables and what are the best tools to use.

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And me…

I'm a user assistance and user experience professional. I live and work in Chennai. I'm employed by Bally Technologies as a technical writer.

LinkedIn: Xavier RoyTwitter: @Jax and @PaperArrowWebsite: http://xavierroy.com and http://paperarrow.com

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UX Deliverables

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Deliverables

A deliverable is an artifact of the UX design process for the purpose of communicating the result to others.

To make communication easierTo stimulate creativityTo capture decisions

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Typical Deliverables

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Types of Deliverables

A typical UX process has various phases and each phase could have a single or multiple deliverables.

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Personas

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Personas

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Personas

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Scenarios

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Scenarios

“It's Friday afternoon and Joe is flying to Sydney. He doesn't have enough money for a taxi to the airport, and he's running late. He goes to the local ATM and identifies himself. He specifies that he wants $100 from his savings account. He'd like the money in $20 notes so that he can give the taxi driver the correct change. He doesn't want a printed receipt, as he doesn't bother keeping track of transactions in this account.”

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Content Inventories

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Content Inventories

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Analytics

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Analytics

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Analytics

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Concept Maps

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Concept Maps

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System Maps / Site Maps

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System Maps / Site Maps

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Process Flows

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Process Flows

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Wireframes

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Wireframes

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Wireframes

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Storyboards

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Storyboards

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Storyboards

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Prototypes

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Prototypes

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Prototypes

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Style Guides

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Style Guides

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Style Guides

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Interface Patterns

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Interface Patterns

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Interface Patterns

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The Right Deliverable

Audience. Who must you reach?Content. What is the message?Context. Where is the conversation?Process. When is the message?Problem. Why are you communicating?

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Questions

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Resources

Communicating Design by Dan BrownUser Experience Deliverables by Semantic StudiosUX Deliverables: Expert's Choice by Lilia Manguy

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Experience, in the end, cannot be captured in a deliverable.

Thank You