intercultural issues in non verbal communication
TRANSCRIPT
Oleksandra Soroka ! ! mat. № 20856
Intercultural issues in non-verbal communication
http://cdn.entwellbeing.com.au/wp-content/uploads/2012/10/non-verbal-communication.jpg
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http://www.buzzholiday.com/sites/default/files/hand_gesture_ok_fingers_7983_1600x1200.jpg
“OK” = = Zero
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http://www.buzzholiday.com/sites/default/files/hand_gesture_ok_fingers_7983_1600x1200.jpg
“OK” = = Zero
money =
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http://www.buzzholiday.com/sites/default/files/hand_gesture_ok_fingers_7983_1600x1200.jpg
“OK” = = Zero
money = = is considered rude !“A** hole”
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http://www.buzzholiday.com/sites/default/files/hand_gesture_ok_fingers_7983_1600x1200.jpg
“OK” = = Zero
money = = is considered rude !“A** hole”
=!homosexual/gay
Non - verbal Communication What is it for you?
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Non - verbal communication
“Behavior and elements of speech aside from the words themselves that transmit meaning.” "
Business dictionary"
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It includes:
❖ touch ❖ eye contact (gaze) ❖ volume ❖ vocal nuance ❖ proximity ❖ gestures ❖ facial expression
❖ pause (silence) ❖ intonation ❖ dress ❖ posture ❖ smell ❖ word choice and syntax ❖ sounds (paralanguage)
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How is non-verbal communication important?
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Spoken wordElements of voice (tone, intonation)Body Language
Effect on communication according to Mehrabian’s communication research
http://www.businessballs.com/mehrabiancommunications.htm
Why is it important?
❖ One of the key aspects of communication"
❖ Especially important in a high-context culture and significant in intercultural situations"
❖ It is used to repeat, to accent and to complement the verbal message"
❖ It may regulate interactions and replace verbal message "
❖ Non-verbal differences lead to difficulties in communication
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Cultural differences
What intercultural issues might appear?
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Posture
Bowing
http://blog.thefoundationstone.org/wp-content/uploads/2010/06/bowing1.jpg
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Posture
Bowing
http://blog.thefoundationstone.org/wp-content/uploads/2010/06/bowing1.jpg
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Posture
Bowing
http://blog.thefoundationstone.org/wp-content/uploads/2010/06/bowing1.jpg
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Posture
http://fc04.deviantart.net/fs71/f/2012/246/f/9/2010_guy_standing_with_hands_in_pockets_by
_jaycejvr1992-d5deulp.jpg
Hands in pockets
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Posture
http://fc04.deviantart.net/fs71/f/2012/246/f/9/2010_guy_standing_with_hands_in_pockets_by
_jaycejvr1992-d5deulp.jpg
Hands in pockets
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Eye contact and Look
❖ Western cultures: direct eye to eye contact is positive, intent look is often seen as a sign of sexual interest"
❖ Arabic cultures: believe that prolonged eye-contact shows interest and helps to understand truthfulness of the other person"
❖ Japan, Africa, Latin American, Caribbean : avoid eye contact to show respect
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Paralanguage
❖ Japan: giggling indicates embarrassment"
❖ India: belch indicates satisfaction"
❖ Arabic cultures: loudness - strength, softness - weakness"
❖ Thailand: to be loud it’s impolite"
❖ Vocal segregates are different in different cultures
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Gestures
http://1.bp.blogspot.com/-26OuZv-q86I/TheDAW-Z-LI/AAAAAAAAAOo/pppHPOODbOc/s1600/thumbs-up.jpg
http://o.quizlet.com/i/-1jXaZStXjU3i-y8HELMzA_m.jpg
http://cdn.entwellbeing.com.au/wp-content/uploads/2012/10/non-verbal-
communication.jpg
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Smell
❖ USA, Europe — fear of offensive natural smells (considered as being not attractive)."
❖ Arabic countries consider natural body odors as normal."
❖ Asian cultures (e.g. Filipino, Malay, Indonesian, Thai, Indian) stress frequent bathing / criticism not bathing often enough.
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Touch
Mary (originally from Ireland): "
“In the Fijian culture touching hair is NOT done. I’m guilty of having done this on many occasions, because I have been friends with Fijians at work. I would run my fingers through their hair and say ‘How I love your hair!’ or something like that. Never for a minute did I think that I was making my friends uncomfortable.”
http://sielearning.tafensw.edu.au/MCS/9362/Sterilisation%20disk%203/lo/7374/graphics/4181_f01.jpg
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Always Remember
❖ Non - verbal communication is very important: can be helpful or contradictable"
❖ An acceptable in one’s own culture may be offensive in another"
❖ Do not use gestures in different cultures that you are not aware of to avoid intercultural issues
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“Action speaks louder than words but not nearly as often.”
Mark Twain
http://www.onlinevents.co.uk/wp-content/uploads/children-and-young-peoples-conference-pic.jpg
❖ http://www.andrews.edu/~tidwell/bsad560/NonVerbal.html"
❖ https://www.slideboom.com/presentations/250688/NonVerbal-Communication-(Modern)-PowerPoint-Content-Presentation-Sample"
❖ http://www.ehow.com/info_8479338_cultural-nonverbal-characteristics.html"
❖ http://www.businessdictionary.com/definition/non-verbal-communication.html"
❖ http://www.businessballs.com/mehrabiancommunications.htm"
❖ http://sielearning.tafensw.edu.au/MCS/9362/Sterilisation%20disk%203/lo/7374/7374_00.htm"
❖ http://www.thirdyearabroad.com/when-you-arrive/culture-shock/item/538.html"
❖ http://www.skillsconverged.com/TrainingTutorials/BodyLanguage/BodyLanguageAcrossDifferentCultures.aspx"
❖ http://www.buzzle.com/articles/hand-gestures-in-different-cultures.html"
❖ http://www.osaka-ue.ac.jp/zemi/nishiyama/math2010/finger.pdf
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