intercultural issues in non verbal communication

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Oleksandra Soroka mat. 20856 Intercultural issues in non- verbal communication http://cdn.entwellbeing.com.au/wp-content/uploads/2012/10/non-verbal-communication.jpg

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Oleksandra Soroka ! ! mat. № 20856

Intercultural issues in non-verbal communication

http://cdn.entwellbeing.com.au/wp-content/uploads/2012/10/non-verbal-communication.jpg

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“OK” =

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“OK” = = Zero

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“OK” = = Zero

money =

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“OK” = = Zero

money = = is considered rude !“A** hole”

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“OK” = = Zero

money = = is considered rude !“A** hole”

=!homosexual/gay

Non - verbal Communication What is it for you?

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Non - verbal communication

“Behavior and elements of speech aside from the words themselves that transmit meaning.” "

Business dictionary"

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It includes:

❖ touch ❖ eye contact (gaze) ❖ volume ❖ vocal nuance ❖ proximity ❖ gestures ❖ facial expression

❖ pause (silence) ❖ intonation ❖ dress ❖ posture ❖ smell ❖ word choice and syntax ❖ sounds (paralanguage)

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How is non-verbal communication important?

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Spoken wordElements of voice (tone, intonation)Body Language

Effect on communication according to Mehrabian’s communication research

http://www.businessballs.com/mehrabiancommunications.htm

Why is it important?

❖ One of the key aspects of communication"

❖ Especially important in a high-context culture and significant in intercultural situations"

❖ It is used to repeat, to accent and to complement the verbal message"

❖ It may regulate interactions and replace verbal message "

❖ Non-verbal differences lead to difficulties in communication

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Cultural differences

What intercultural issues might appear?

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Posture

Bowing

http://blog.thefoundationstone.org/wp-content/uploads/2010/06/bowing1.jpg

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Posture

Bowing

http://blog.thefoundationstone.org/wp-content/uploads/2010/06/bowing1.jpg

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Posture

Bowing

http://blog.thefoundationstone.org/wp-content/uploads/2010/06/bowing1.jpg

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Posture

http://fc04.deviantart.net/fs71/f/2012/246/f/9/2010_guy_standing_with_hands_in_pockets_by

_jaycejvr1992-d5deulp.jpg

Hands in pockets

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Posture

http://fc04.deviantart.net/fs71/f/2012/246/f/9/2010_guy_standing_with_hands_in_pockets_by

_jaycejvr1992-d5deulp.jpg

Hands in pockets

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Eye contact and Look

❖ Western cultures: direct eye to eye contact is positive, intent look is often seen as a sign of sexual interest"

❖ Arabic cultures:  believe that prolonged eye-contact shows interest and helps to understand truthfulness of the other person"

❖ Japan, Africa, Latin American, Caribbean : avoid eye contact to show respect

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Paralanguage

❖ Japan: giggling indicates embarrassment"

❖ India: belch indicates satisfaction"

❖ Arabic cultures: loudness - strength, softness - weakness"

❖ Thailand: to be loud it’s impolite"

❖ Vocal segregates are different in different cultures

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Gestures

http://1.bp.blogspot.com/-26OuZv-q86I/TheDAW-Z-LI/AAAAAAAAAOo/pppHPOODbOc/s1600/thumbs-up.jpg

http://o.quizlet.com/i/-1jXaZStXjU3i-y8HELMzA_m.jpg

http://cdn.entwellbeing.com.au/wp-content/uploads/2012/10/non-verbal-

communication.jpg

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Smell

❖ USA, Europe — fear of offensive natural smells (considered as being not attractive)."

❖ Arabic countries consider natural body odors as normal."

❖ Asian cultures (e.g. Filipino, Malay, Indonesian, Thai, Indian) stress frequent bathing / criticism not bathing often enough.

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Touch

Mary (originally from Ireland): "

“In the Fijian culture touching hair is NOT done. I’m guilty of having done this on many occasions, because I have been friends with Fijians at work. I would run my fingers through their hair and say ‘How I love your hair!’ or something like that. Never for a minute did I think that I was making my friends uncomfortable.”

http://sielearning.tafensw.edu.au/MCS/9362/Sterilisation%20disk%203/lo/7374/graphics/4181_f01.jpg

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Always Remember

❖ Non - verbal communication is very important: can be helpful or contradictable"

❖ An acceptable in one’s own culture may be offensive in another"

❖ Do not use gestures in different cultures that you are not aware of to avoid intercultural issues

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“Action speaks louder than words but not nearly as often.”

Mark Twain

http://www.onlinevents.co.uk/wp-content/uploads/children-and-young-peoples-conference-pic.jpg

❖ http://www.andrews.edu/~tidwell/bsad560/NonVerbal.html"

❖ https://www.slideboom.com/presentations/250688/NonVerbal-Communication-(Modern)-PowerPoint-Content-Presentation-Sample"

❖ http://www.ehow.com/info_8479338_cultural-nonverbal-characteristics.html"

❖ http://www.businessdictionary.com/definition/non-verbal-communication.html"

❖ http://www.businessballs.com/mehrabiancommunications.htm"

❖ http://sielearning.tafensw.edu.au/MCS/9362/Sterilisation%20disk%203/lo/7374/7374_00.htm"

❖ http://www.thirdyearabroad.com/when-you-arrive/culture-shock/item/538.html"

❖ http://www.skillsconverged.com/TrainingTutorials/BodyLanguage/BodyLanguageAcrossDifferentCultures.aspx"

❖ http://www.buzzle.com/articles/hand-gestures-in-different-cultures.html"

❖ http://www.osaka-ue.ac.jp/zemi/nishiyama/math2010/finger.pdf

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