mastering our agile product - icepay our agile... · mastering our agile product. today workshop...

Mastering our Agile Product

Today Workshop Plan

What is JIRA ?

What is Agile Methodology ?

What is JIRA Agile ?

What is ICEPAY Custom Setup ?

How Should I use It ?

Workshop !

What’s Next ?

What is JIRA ?

It’s a Issue tracking product• Enter your bugs

• Assign the bugs

• Work on the bugs

• Release the bug fixes

Waterfall / V-Shaped cycle point of view• Looping workflow

• No precise ownership / or all

• No advanced reporting

• No modern performance review

Today Workshop Plan

What is JIRA ?





Workshop !

What’s Next ?

What is agile methodoly ?

Cross functional teams

Collaboration

Iterative / Incremental / Evolutionary

Face to face

Short Cycle

XP, Kanban, Scrum

What is agile methodoly ?

Today Workshop Plan

What is JIRA ?





Workshop !

What’s Next ?


An Element of a Software Suite done to organize in a Agile way our software creation, delivery and improvement

• Idea

• BugJIRA

•OrganizeJIRA Agile

•Documentation

•Specification

JIRA Confluence

•Code ManagementJIRA Bitbucket

•Code QualityJIRA Bamboo

•Customer SupportJIRA Service Desk

Today Workshop Plan

What is JIRA ?





Workshop !

What’s Next ?

ICEPAY Custom Setup - Vocabulary

Issue : An input• EPIC : One to rule them all• Story : That’s how to do it !• Bug : oops• Idea / Suggestion : while shaving this

morning I thought about this• ICE Merchant Request : This

merchant want that, and is entitled to it

Workflow : A process to handle an issue

• Status• Transition

Ticket• A wrote issue with a reference

A Sprint• A time unit of 10 open days

ICEPAY Custom Setup – Bugs & Merchant requests

ProductionICE In Production

ReviewICE Review

ReadyICE Ready for Release

TestingICE Testing

DevICE Development

Ready for ITICE Development Queue

OverviewICE Product Review

EvaluateICE Product Queue

SubmitICE Bug Queue / ICE Merchant Queue

ICEPAY Custom Setup – Idea / Suggestion

Evaluate

ICE Product Review

Submit

ICE Suggestion Queue

ICEPAY Custom Setup – Stories

ProductionICE In Production

ReviewICE Review

ReadyICE Ready for Release

TestingICE Testing

DevICE Development

Ready for ITICE Development Queue

OverviewICE Product Review

SubmitICE Product Queue

All Statuses

ICE Ready for production• When IT says “ok this

done”

ICE In production• When it’s Live and

customer have Agreed it fits the needs

Graveyard• When it’s not going to be

done

Bucket list• When it’s good to keep in

mind, but clearly not now

ICE Development• Nice ! Someone is

creating your Issue

ICE Testing• Groovy ! IT is testing if

the issue behavior is as expected

ICE Review• Awesome, Product & I

are validating the issue!

ICE Bug queue• When you’ve entered a bug

ICE Merchant queue• When you’ve entered a

merchant request

ICE Suggestion Queue• When you’ve entered a

suggestion

ICE product Queue• Taken in account, but no one is

on it

ICE Product Review• Product is working on your

issue

ICE Development Queue• Ready to be worked on by IT

Today Workshop Plan

What is JIRA ?





Workshop !

What’s Next ?

How should I use it – Who can do what ?

Create Bug• Everyone !

Create ICE Merchant Request• Everyone !

Create Idea / Suggestion• Everyone !

Create Story / epic• Agile Development

• Agile Manager

How should I use it – Fields explained

EPIC LINK : What your issue relates to• Everyone

Priority : How important you think it is• Everyone• Normally you should leave it to normal or downgrade it. • If it is important. Don’t wait. Come and talk to product right away.

Assignee : Who is in charge • Agile developer / Manager ONLY

ICE Employee reporter : Where you have to select who you are• Members with grouped accounts


ICE Sponsor : Who is following this issue• Everyone if applicable

ICE Tools : Which tools are impacted• Everyone

ICE Category : What type are we talking about• RUN : Day to day / bugs /

• Innovation : Idea / workaround….

Lucidchart : A modelisation / workflow• Agile developer / manager


Summary : top 10 words to explain• Everyone

Description : Be precise, give some examples• Everyone

Linked Issue : Type and relation• Everyone (be sure of what you are doing)

Attachment : Sources, screenshots, data, emails …• Everyone


TESTING / Test case : How are you going to check if the fix provided is working• Everyone

Today Workshop Plan

What is JIRA ?





Workshop !

What’s Next ?

What’s Next ? - Roadmap

What’s Next ? – Step 1

[Currently] to September 7th : Phase 1 – The shacking boat• Length : 2 Cycles of 10 working days (2 weeks) -> 1 month• Description : In this phase things might get a bit disturbing for some of us, not

for long I hope !• Objectives

• Setting up custom process• Migrating from previous tools• Sharing knowledge on product and how to

• Events• Every 2 week : Monday Prioritizing• Workshops (4+)• Review event : How did YOU felt about this first cycle, what would YOU change ?


From September 8th to October 19th : Phase 2 – Enjoying• Length : 3 Cycles of 10 working days (2 weeks) -> 1.5 month

• Description : We are starting to get use to things, let’s add some more !

• Objectives• Investing each team (Finance, Support, Sales, Marketing, Underwriting, Compliance)

With strong ownership of their issue

• Events• Having a formal reporting process : Every 2 weeks

• through a every 2 week review of their tickets

• Review event : How did YOU felt about this first cycle, what would YOU change ?


From October 20th to November 30th : Phase 3 - Mastering• Length : 3 Cycles of 10 working days (2 weeks) -> 1.5 month

• Description : Dammed ! We are getting to good as this, let’s rock it !

• Objectives• Being able to have a reliable issue resolution planning

• Events• Review event : How did YOU felt about this first cycle, what would YOU change ?


Phase 4 : Routine• By then we should be used to the following routing.

• D0 : Sprint planning – Priority Selection

• D1 : Reporting on previous sprint

• D4 : Ordering / evaluating pending issues (for next sprint)

• D9 : Team’s wish list (for next sprint)

• D10 : release

• D0 …

mastering our agile product - icepay our agile... · mastering our agile product. today workshop...

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