proffesional communication - intercultural communication

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HW0310 Proffesional Communication Oral Presentation : Intercultural Communication

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A slide for Professional Communication Course. Explaining a case study related to intercultural communication.

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HW0310Proffesional Communication

Oral Presentation : Intercultural Communication

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Presentation Structure

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Zhafir Aglna TijaniIntroduction

Mohamad Ichiko AbdussalamCulture Differences in International Business

Zhou Shi TongCulture Differences in Communication

Korde Swarnima RakeshConclusion and Recommendation

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What is Intercultural Communication ?

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Communication is the management of messages with the objective of creating a meaning

(Griffin, 2005)

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Intercultural Communication

Negotiate Shared Meanings

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Problemsmay arise from different meanings

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Message SentIs NOT THE SAME as

Message Received

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Interpretation ofNon – Verbal Behaviour

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Variation ofCommunication Style

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Lack of Knowledge and Awareness

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The Case Study

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ChinaHostAmerican

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There are Differencesbetween two culture

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InternationalBusiness

CommunicationStyle

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Cultural Differences in

International Business

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The Video

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The Video

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Formality

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Initial ContactMatters

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Greeting Behaviour

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Social Custom

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Show Interest and Have some Knowledge of Local Language

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Learn Local non-VerbalModes of Communication

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Learn Factual Knowledgeabout Local Culture

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Tolerance and Openness

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People are SensitiveTowards Criticism Made

Against Their Culture

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Respect Each Otherand Collaborate with Them

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Formality

Social Custom

Tolerance and Openness

Cultural Differences in International Business

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Cultural Differences in Communication

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Culture Thought Behaviour

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The Video

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The Video

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Orientation

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Short-term

Long-term

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Contract

Partner

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Short-term

Partner“Take a look at the contract now“

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Contract

Long-term

“We need more time“(to get to know you)

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Contract

Social OrientedTask Oriented

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Contract

Dining TableOffice Desk

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Contract

Dining TableTask Oriented

“I can eat now so we don’t have to waste time“

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Contract

Social OrientedOffice Desk

“We have booked a restaurant“

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Context

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Low-Context

High-Context

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Straightforward

Read between the Line

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Read between the LineNo Objection = Agreement

Low-Context

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No Agreement = Objection

High-Context

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Short-term VS Long-term Orientation

Task Orientation VS Social Orientation

Low Context VS High Context

Cultural Differences in Communication

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Conclusion and Recommendation

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Culture Communication

Influences

Reinforces

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Cultural differences areInevitable

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Different Non-Verbal Behaviour

Lack of Knowledge and Awareness

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It may lead toMisunderstanding

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Let’s Recap

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Clash of Communication Style

American Communication

Chinese Communication

What is Said What is not Said

“I” Focus “We” Focus

(Seemingly) Impolite and Direct Talk

Polite and Indirect Talk

Assertive and Expressive Speech Hesitant and Reticent Speech

Self-Enhancing Talk Self-Effacing Talk

Public Personal Question Private Personal Question

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Manner of Greeting

Manner of Conversation

Eating During a Meeting

Issues in Case Study

Casual Demeanour

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What could they do differently ?

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Background Research of Host Culture

Reserved and Formal Conversation

Culture Awareness

American Perspective

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Understand Nuances of American Culture

Open Mind

Culture Awareness

Chinese Perspective

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What can we learn ?

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Make an Effort for Meaningful, Goal Directed

Social Interaction

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Avoid Assumptionsand Passing

Hasty Judgements

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CelebrateMulticulturalDifferences

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Build Cultural Intelligence (CI) &

Cultural Sensitivity (CQ)

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Thank You

Credits :

• Stockvault.net : SimpleLine, frhuynh, 2happy, Val Lawless• flaticons.com : Freepik, Elegant Themes, Designerz Base, Icomoon, Appzgear, SimpleIcon, Rami McMin•The Huffington Post• galleryhip.com

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Question ?