staff re po rt - ac transitpublic meetings and guerilla outreach staff conducted four public...

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l .# Report No: Meeting Date 17-256 September 13,2017 Alameda-Contra Costa Transit District STAFF RE PO RT TO: FROM: SUBJECT ACTransit Board of Directors Michael A. Hursh, General Manager Transbay Tomorrow -- Phase One Update on Existing Conditions and Outreach BRIEFING ITEM RECOMMENDED ACTION($) Receive report on the Transbay Tomorrow Existing Conditions and Phase IOutreach BACKG ROUND/RATIONALE This January, staff launched the District's Comprehensive Operations Analysis effort for Bay Bridge Transbay bus service - branded Transbay Tomorrow. This report will describe its progress, and outline the existing conditions analysis, outreach efforts, and guiding principles for the Board to consider. The District operates 27 Transbay lines crossing the Bay Bridge into San Francisco, providing critical commuter and congestion-relief service for the region. Between 2012 and 2016, Transbayridership grew 30 percent alongside minimal service increases of around 7 percent. While this has significantly improved the productivity of Transbay service, it comes with operationalchallenges; overcrowding has worsened on many peak trips and pass-up complaints have increased. In addition, increased congestion across the Bay Bridge and to the Transbay Temporary Terminal via city streets has had a significant impact on the District's ability to provide reliable Transbay service, leading to reduced schedule adherence and increased passenger complaints regardingreliability. Planningfor this level of growth, congestion, and accompanying solutions is complex due to extended fleet procurement timelines and lack of funds. Meanwhile, the region has undertaken its own Transbay studies to try to address the delta between growth, congestion, and transit capacity across bus, train, and ferry modes. The Metropolitan Transportation Commission's IMTC's) Bay Bridge Forward Program (BBFP)and the Core Capacity Transit Study (CCTS) both tackle the Transbay capacity issue. While the BBFPis already addressing capacity problems by providing limited operational funds for additional Transbay service, the CCTSprovided recommendations on a longer timeline, stretching from three to thirty years. Transbay Tomorrow intends to build upon this valuable work, and develop specific service and fare recommendations on a shorter timeline, with an initial cost neutral plan ready for implementation in August 2018. 1 of 97

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Page 1: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

l.# Report No:Meeting Date

17-256

September 13, 2017

Alameda-Contra Costa Transit District

STAFF RE PO RTTO:

FROM:

SUBJECT

AC Transit Board of Directors

Michael A. Hursh, General Manager

Transbay Tomorrow -- Phase One Update on Existing Conditions and Outreach

BRIEFING ITEM

RECOMMENDED ACTION($)

Receive report on the Transbay Tomorrow Existing Conditions and Phase IOutreach

BACKG ROUND/RATIONALE

This January, staff launched the District's Comprehensive Operations Analysis effort for BayBridge Transbay bus service - branded Transbay Tomorrow. This report will describe itsprogress, and outline the existing conditions analysis, outreach efforts, and guiding principlesfor the Board to consider.

The District operates 27 Transbay lines crossing the Bay Bridge into San Francisco, providingcritical commuter and congestion-relief service for the region. Between 2012 and 2016,Transbay ridership grew 30 percent alongside minimal service increases of around 7 percent.While this has significantly improved the productivity of Transbay service, it comes withoperationalchallenges; overcrowding has worsened on many peak trips and pass-up complaintshave increased. In addition, increased congestion across the Bay Bridge and to the TransbayTemporary Terminal via city streets has had a significant impact on the District's ability toprovide reliable Transbay service, leading to reduced schedule adherence and increasedpassenger complaints regarding reliability.

Planning for this level of growth, congestion, and accompanying solutions is complex due toextended fleet procurement timelines and lack of funds. Meanwhile, the region has undertakenits own Transbay studies to try to address the delta between growth, congestion, and transitcapacity across bus, train, and ferry modes. The Metropolitan Transportation Commission'sIMTC's) Bay Bridge Forward Program (BBFP) and the Core Capacity Transit Study (CCTS) bothtackle the Transbay capacity issue. While the BBFP is already addressing capacity problems byproviding limited operational funds for additional Transbay service, the CCTS providedrecommendations on a longer timeline, stretching from three to thirty years. TransbayTomorrow intends to build upon this valuable work, and develop specific service and farerecommendations on a shorter timeline, with an initial cost neutral plan ready forimplementation in August 2018.

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Page 2: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Report No. 17 256Page 2 of 8

Proiect Phases and Goals

Transbay Tomorrow comprises three phases with distinct goals

Phase One - Project Kick-Off

Engage stakeholders and existing passengers in a discussion to improve Transbay service, whilesoliciting meaningful feedback. Identify the issues around the existing conditions and discussthe tradeoffs associated with changing the service

Phase Two - Cost Neutral Plan

Use the feedback and data from Phase One to develop a cost neutral plan. Vet therecommendations through the public and Board to create an approved plan ready forimplementation in August 2018.

Phase Three Expansion Plan Scenarios and Fare Policy Recommendations

Solicit feedback from potential riders and consider new service types. Develop expansionscenarios for public review and finalize into an approved plan in preparation for potentialRegional Measure 3 (RM3) funds to come online. Develop an accompanying capital plan tosupport the service plan based on recommendation from Core Capacity with associated RM3tunding

Existing Conditions

Staff deve[oped a series of fact sheets for each ]ine (see Attachment ].) out]ining the mainmetrics for evaluation by each route and each region.

After analyzing these metrics, staff developed a series of characteristics shared by productiveand unproductive lines, as measured by average subsidy per passenger and average passengersby trip. The subsidy ranged from approximately $3.00 for a line J passenger to $12.00 for a lineNXC passenger. Average passengers per trip ranged from 50 on Line J to ].5 on Line Z. Sharedcharacteristics for productive and unproductive service are as follows:

Characteristics of Productive Service

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Direct routes - Lines operate on one or two urban corridors.Short local street segments - Lines J, G, P and FS run on the shortest local streetssegments across alITransbay lines(2-6 miles).High Population Density -- Lines in the Berkeley/Emeryville and some Oakland Hills/Macarthur corridor routes serve areas of high population densities relative to otherTransbay lines.

Characteristics of Unproductive Service

1. Indirect Routes - Lines operate on many residential streets.2. Long local street segments - Lines NX4, NXC, LC, S and SB run on the longest local

streets segments across all Transbay lines(I0-13 miles). Lines NXC and LC are also linesthat operate few trips only outside of the peak.

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Page 3: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Report No. 17-256Page 3 of 8

3. Low Population Density Lines in the Southern Alameda County and Contra CostaCounty serve areas of lower population densities.

4. Decreased Ridership -- Lines LA, S, SB, and Z are the only routes to experience significantridership loss over the last 5 years.

Through the existing conditions analysis and a review of the board policy standards, staff thendeveloped a list of major issues to address in the next two phases of the cost neutral andexpansion plans:

Major Issues and PotentialSolutions to Consider

Overcro wdin g

Passenger complaint records and ridership data demonstrate overcrowding has worsened onmany routes, with most lines experiencing at least one trip per day over capacity. Solutionsstaff will explore include:

l2

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Assigning existing high capacity buses to specific high ridership trips.Reallocating existing resources (buses and revenue hours) from underperforming linesto areas with high demand.Increase the span of service to provide opportunities for peak spreading, acknowledgingthe trend for passengers shifting to later work start and end times.

Reliability

Fluctuating traffic conditions on the Bay Bridge and lack of transit priority lead to a highvariability of peak trip running times for Transbay service. This means the variance of the sametrip can take a half hour on one day but one hour the next. Notably, the afternoon commutehas a wider range of variability than the morning commute. This creates an unreliable journeyfor passengers and may cause some passengers to switch to BART for their afternooncommute. In addition, it is difficult for staff to operate interlines with high variability inruntimes. Solutions to explore include:

l2

Review localturning movements to optimize the route.Move into the Transbay Transit Center. The new facility provides a dedicated right-of-way from the Bay Bridge. This will relieve the on-street traffic variability all linescurrently face as buses negotiate through traffic in to and out of the TemporaryTerminal in San Francisco.

Provide short, medium, and long-term transit priority solutions in the capital plan,including: transit signalpriority, traffic signalcoordination and dedicated transit lanes.

3

Speed

Comparing the Transbay routes to other modes is helpful to see where the bus ranks in timecompetition. There is room to speed up the service to make it more efficient and morecompetitive with other modes. Staff willconsider the following:

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Report No. 17-256

Page 4 of 8

l

2

Increase stop spacing. The majority of Transbay routes have an average stop spacing ofless than 1/2 mile - not meeting the Board standard of 1/2 to 2/3-mile spacing.Restrict local ridership. Three-quarters of Transbay lines allow local ridership thataccounts for between two and four percent on the peak-only lines. The togglingbetween fare types on Clipper and the boarding and off-boarding add dwell time tothose passengers going to San Francisco.As described above, provide short, medium, and long-term transit priority solutions inthe capital plan.

3

Productivity

The existing conditions analysis revealed the large differences in subsidy and passengers pertrip on a line-by-line basis. While most lines meet the Board Policy 545 standard for Transbayservice of 25 passengers per trip, this is a minimum standard and not a goal.

There are two ways to address productivity -- adjust the fare to improve subsidy or adjustridership to improve passengers per trip. There are examples where a line has above averageridership, but also a high fare subsidy per passenger (such as line L which is one of the longerlines from the northern area of the District). This shows there is a limit to improvingproductivity when fares are flat and line distances (and therefore costs) vary. A thoroughTransbay fare evaluation willgo before the Board separately in anticipation of a fare change forJu[y 20].8. ]n the meantime, staff wi]]exp]ore the fo]]owing:

1. Model service changes on the most productive route characteristics to improveproductivity

2. Consider a new Transbay fare policy based on distance to reflect the higher cost ofoperations in outlying areas.

Outreach Activities

Staff developed an outreach plan to ensure thorough consultation of internal and externalstakeholders, along with soliciting useful input from existing and future passengers. Thefollowing is an overview of these activities.

Technical Advisory Committees (TACs) and Board Liaison

Before embarking on the major public outreach activities, staff held two TACs: one for City andCounty staff, and one for Transit regionalpartners. Both TACs were very helpfulin refining thepublic materials and passenger survey. In addition, the assignment of a Board liaison was agood method of obtaining Board concerns and suggestions before embarking on a publicp rocess

Passen ger Survey

Between May and July, over 2,100 passengers completed the survey, either online or in person.This represents a statistically significant sample of the Transbay passenger population as awhole. Attachment 2 is a summary of the survey results but the following are the key findings.

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Report No. .L7-256

Page 5 of 8

Service Use - 40 percent of respondents use multiple Transbay lines. This varies by regiondepending on the frequency and proximity of other Transbay lines. For example, manyAlameda east end residents will alternate between the O, OX, or W. Many Berkeley residentswilltake the F, J, or FS depending on the day.

Fares - 12 percent of respondents use the Transbay 31-Day Pass on Clipper and overwhelmingly81percent use eCash on Clipper, leaving only 3% using cash fares.

Stops - 83 percent of passengers agreed that Transbay bus stops were located near their homeand/or destination.

Reliability - 64 percent of passengers agreed with the statement that the service is reliable in

the morning, compared to 55 percent in the afternoon. This may help explain skewed ridershippatterns seen on some lines.

Improvements -- 53 percent of passengers ranked reliability and higher frequency as their toptwo preferred improvements.

Tradeoffs - 52 percent of passengers are willing to walk further to a bus stop for a faster andmore frequent service. However, 51 percent would not be willing to transfer from anothermode onto Transbay service even if there were faster and more frequent service

Demographics -- 51percent of passengers have a household income of over$100,000 and 55%percent identify as White and not Latino/Hispanic.

Public Meetings and Guerilla Outreach

Staff conducted four public meetings: two in the East Bay on weekends and two in Sanfrancisco near the Temporary Terminal after work. While few people attended the publicmeetings, staff conducted more targeted outreach at the Temporary Terminal to interceptactuaITransbay passengers waiting for the buses on their commute home. Staff set up a displayarea on the central island and roamed around the bus bays talking to passengers about theproject and encouraging them to take the survey.

Opera tor Survey

Staff solicited feedback from Transbay operators, acknowledging they are the front line of theservice and would provide valuable feedback. Thirty operators answered the survey andAttachment 3 provides the survey summary. Key findings are as follows:

e

©

e

8

e

55 percent of operators felt there were too many stops along Transbay Lines.69 percent of operators agreed that stops could be consolidated or removed.64 percent of operators agreed that there are localstreets parallelto the freeway whichcould be faster.69 percent of operators agreed that local boardings affect their ability to operate anddrive effectively.71percent of respondents are in favor of having a few centralstops along a route. Manyoperators feelthis willspeed up running time and improve on-time performance

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Report No. 17-256

Page 6 of 8

e The most common operator comment/complaint pertained to installing dedicated busonly lanes on the Bay Bridge or on localSan Francisco streets.

In addition to the operators, staff held presentations for Transbay supervisors and otherTransportation staff to engage them with the project and solicit their feedback.

Guiding Principles for Planning Efforts

Staff reviewed the existing guiding principles for Transbay service from the original 2013Comprehensive Operations Analysis, the District's Short Range Transit Plan (SRTP) and BP 545service standards and goals. With this information and the analysis of the existing conditionsand the passenger/operator survey, staff developed a series of guiding principles to use for theTransbay Tomorrow plan development. The following guiding principles align with many of theprevious principles but are specific to today's conditions:

Meet the existing andfuture demand

e

eCreate productive routes to capture latent demand.Consider different service models. For example, "point-to-point" involving one or twostop locations in the East Bay on local streets or near-freeway entrances and exits.Consider accessible park and rides or other transit nodes for these types of shorter lineswith potential for high productivity.Where demand exists, increase span of service with existing fleet resources.Pursue pilots for new Transbay services that alleviate BART over-crowding.Deploy double decker buses in areas of highest demand and consider short local EastBay segments or "point-to-point" service models to optimize their use.

e

e

Improve speed, reliability, and efficiency

Reconfigure segments or entire lines for more productive serviceIncrease bus stop spacing in line with Board Policy standards.Reconsider the Localridership policy on Transbay routes where practical.Consider short, medium and long-term capitalimprovements for transit priority.Incorporate the capital recommendations of MTC's CCTS where relatable to serviceproposals.Consider new route designs to avoid known areas of congestion or difficulty for buses.e

Transbay service should sustain itself

. Consider different funding mechanisms -- there is a separate staff report proposing arevised Transbay fare policy.

Think regionally

e Work with regionaltransit agencies to ensure service is complimentary not redundant

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Page 7: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Report No. 17-256

Page 7 of 8

Standards versus Goals

Board Policy 545 details service standards and provides limited goals for Transbay service.However, while analyzing the existing conditions and measuring the service metrics againstcurrent standards, it became clear the goals and standards in the Board Policy are gearedtowards service preservation, not expansion. The District should aspire to provide excellentservice as opposed to minimum service standards for passengers. Staff suggests one keyoutcome of Transbay Tomorrow would be to reevaluate BP 545 and include clear service goalsregarding productivity, reliability, and quality of service.

Timeline

The project is on course for the Phase 2 outreach in October and the Board provided theircomments on Transbay fare policy in the August Board workshop.

NOVEMBERINCORPORATE

OUTREACH INTOCOSFNEU'mAL

PLAN

SEPTEMBER

STAKEHOLDERMEETINGS

MARCHPUBLIC

HEARING

MARCHEXISnNG

CONDlnONSANAWSIS

DECEMBEROPENING OFFINAL COST

NEUTRAL PLAN

AUGUSTIMPLEMENT

COSFNEU'mALPLAN

2017 2019

APRILSTAKEHOLDER

MEmNGS & PUBLICOUTREACH

AUGUST OCTOBERDRAFT FARE

POLICY

OCTOBERPUBLIC

HEARING FOF

PLAN

MARCHIMPLEMENT EXIUNSIONPLAN DEPENDENT ONREGIONAL FUNDING

DRAFTEXPANSION PLAN

INTO EXPANSION

PUN JULYFINAL EXPANSIONPLAN DRAFnD

BUDGETARY/FISCAL IMPACT

There is no budgetary or fiscal impact associated with this report. Phase 2 of TransbayTomorrow willpursue a cost neutralservice plan. Phase 3 willdevelop an expansion plan basedon proposed funding.

ADVANTAGES/DISADVANTAGES

Creating a phased plan based on data analysis and public feedback is a valuable asset for theDistrict. The regional focus is on solving the capacity problem for the Transbay commute andmuch of the solution will come from increased bus service in the short to medium term. This

plan will provide clear direction on how to increase service when funds and resources becomeavailable.

The main disadvantage of the plan will be the same as with any proposed service changes:change can be controversial. However, staff hopes that through outreach efforts, any majorissues will be addressed before the final recommendations. Also, following the plan, theDistrict must prepare for implementation which will require tremendous resources and effort,as learned from the implementation of AC Go.

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Report No. 17-256Page 8 of 8

ALTERNATIVES ANALYSIS

Transbay Tomorrow will provide a clear guide on how to restructure and expand Transbayservice. Not having an approved plan in place will create delays when funds become availablefor expansion. In addition, without a plan to follow, Transbay expansion will occur as it hasrecently -- based on isolated analyses and responses to passenger complaints.

Another alternative could be to keep the existing network and only adjust the frequency andspan. This would be simpler for passengers but wilmot address the productivity issue and willnot use resources efficiently.

PBlQRRH:EVANS BOARD ACTION/POUCHES

Board Policy 545 -- Service StandardsSR 17-053 Bay Bridge Transbay Comprehensive Operations AnalysisSR 12-145 Introduction to the Transbay Comprehensive Service Plan UpdateSRl-2-291b Inner East Bay Comprehensive Operations Analysis FinalService RecommendationsBoard Retreat 03/13/2013 Discussion Regarding the Inner East Bay Comprehensive OperationsAnalysis

A'TTACHMENTS

1. Transbay Tomorrow Existing Conditions Fact Sheets2. Transbay Tomorrow Passenger Survey Results3. Transbay Tomorrow Operator Survey Results

Approved by:

Reviewed by:

Ramakrishna Pochiraju, Executive Director of Planning and Engineering

Michael Eshleman, Service Planning ManagerRobert del Rosario, Director of Service DevelopmentLinda Morris, Senior Transportation Planner

Dylan Tonningsen, Service Development Intern

Prepared by:

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Page 9: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

SR 1 7-256Attachment I

TRANSBAY SERVICEEXISTING CONDITIONS

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Page 10: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Northern Alameda County &Contra Costa County

Regional Performance

. Peak ridership has spread by 45 minutes inthe afternoon peak and 30 minutes in themorning peak.

. Line H sees the most notable peak spreadincrease across all Transbay lines.

B Lines L. G & H are the most productive linesin the region with over 30 passengers pertrip and require the lowest subsidies perpassenger. K I H n 1 - 1 Z.IXX)

3.m -6.m

3m- I.Sme Line G is the only line in the region to havenearly a third more riders in the morningthan the afternoon.

e Line IA has nearly a third more riders in theafternoon than the morning.

COST & TIME OF A ONE-W TRANSBH ' TRIP

. Line IA is the only line in the region toexperience decreased ridership in the last5 years averaging -1 .6%, while the LC'sridership has remained static.

$7.80INCLUDES BRIDGE TOLL

60 mins

$4.20 I':':r;l 61 mins

. All other lines experienced ridership growthbetween 4% on Line L and 1 1 % on Line G.

AC TRANSIT TRANSBm '

$4.55. Line L received the highest number of

generalcomplaints compared to any otherline in the district.

33 mins

IW J H R SSI H n.

\...........JAZZ EIZ

$10.00. Line H has the largest increase in

overcrowding complaints.

TiDELiNE WATER TAXI

QUESTIONS OR COMMENTSe PLEASE SENDTHEM TO [email protected]

Average AC Transit Subsidy Per Passenger

$18.00$16.00$14.00$12.00$10.00$8.00$6.00$4.00$2.00

$-

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Page 11: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE LSan Pablo Dam Road & Princeton Shopping Center toTransbay Terminal, SF via EI Portal Dr / Rollingwood DrSan Pablo Ave / Prince St la.#

Ridership by Stop for AM and PM Boardings

0-5

e '-:.e".5 0

WestboundAM Riders

Iona l 100

1 01 -200

e o-s

-20

21 -50©EastboundPM Riders

lofrl e 51-100

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Page 12: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership Line Statistics

697

664

71 1 Average Passengers 32 riders682 per trip

Average stop spacing 1 ,465 feet27,344Population within 1/4

miles of route

Transbay RouteManagement

8 miles

Local Route Segment 8 miles

201 2 201 3 201 4 201 5 2016 Peak Frequency 1 5 minutes

AM/PM Peak Span Trips Ridership Comparisons60

50

40

30

20

10

0

11I 1111 IH I

lllllHllHI

nAM Transbay

[JAM Local

nPM Transbay

H PM Local

Average Passengers By Trip Per Line

60

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E> ' " : 2 $ ' ' 3: o 8 $ 8 8 Q 3 $12 ''' " mg$K

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

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LINE LAHilltop Dr. Park & Ride to Transbay Terminal, San franciscovia Hilltop Dr/ Richmond Pkwy/ Richmond Pkwy Transit CtrSome trips start from Hilltop Green Park

Ridership by Stop for AM and PM Boarclings

0-5

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ESIX FJ OIA DR

WestboundAM Riders

Iona l 100

e 0-5

6-20

e 21-50

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Average Daily Ridership

2012 2013 2014 2015 2016

AM/PM Peak Span Trips

Ridership Comparisons

nAM Transbay

nAM Local

PM Transbay

PM Local

(D (D 0 (D 0 0 0 0 0* 0 0 0 0 0 to 0 tOtQt0(N tO (N 'q 0 (N ''q - (N (D 0 (D tO - (N 'q - (D -tO to 0 0 1\ l\ l\ m m tO -0 ,0 '-0 1\ l\ r\ m m 0-

r- r- r ' r ' r ' r ' r- r ' r ' r'

Average Passengers By Trip Per Line60

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4030

2010

0 E > " " ':: 9 2 u x ><zz -u XZ

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Average Passengersper trip

Average stop spacing

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LINE LCTransbay Terminal, San francisco to Hilltop Dr. Park & Ridevia 1-80/ Richmond Pkwy/ Hilltop DrFrom San francisco only; travel to SF via Line L or LA

Ridership by Stop PM Boardings

0-S 6-20 21-S0 S1 -100 101-200

Eastbound PM Riders lotrl

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Average Daily Ridership

201 2 201 3 2014 2015 2016

AM/PM Peak Span Trips

H PM Transbay

q PM I acai

Average Passengers By Trip Per Line

60

50

40

30

20

10

n > ' ' = 2 $ ' ' 3: 0 8 $ 8 8 9 $ $g""'ggK

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO PLANNING@ACTRANSIT ORG

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Average Passengersper trip

Average stop spacing

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LINE GRichmond St. & Potrero to Transbay Terminal, San franciscovia Colusa Ave./ Solano Ave./ San Pablo Ave.

'glH£lPU

Ridership by Stop for AM and PM Boarclings

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1 0] -200

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Average Daily Ridership

500

400

300

200

100

02012 2013 2014 2015 2016

AM/PM Peak Span Trips Ridership Comparisons

706050403020100

OAM Transbay

nAM Local

IPM Transbay

[PM Local

60

50

40

30

20

]0

Average Passengers By Trip Per Line

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Average Passengersper trip

Average stop spacing

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LINE HRichmond St. & Potrero to Transbay Terminal, Scan franciscovia Colusa Ave./ Solano Ave./ San Pablo Ave.

Ridership by Stop for AM and PM Boarclings

0-5

e".50

WestboundAM Riders

Iona ] -100

1 01 -200

e 0-5

-2

21

0

-50eEastboundPM Riders

lotte e 5 I -l oo

1 01 -200

19 of 97

Page 20: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership637

20] 2 201 3 2014 2015 2016

AM/PM Peak Span Trips Ridership Comparisons70

60

50

40

30

20

10

0

nAM Transbay

nAM Local

H PM Transbay

H PM Local

0 0 0 'q tO tO tO tO tO tO tO tO to 0 to 0- (D tO - (D '-q tO - - (D tO - (D 0 (D (N-0 0 0 F\ l\ l\ l\ m .0 .0 0 F\ F\ m mO-

Average Passengers By Trip Per Line60

50

40

30

20

10

><Z'-qXZ

XZ -u XZ

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

l5 tOI 891-5470 / free language assistance / Asistencia gratis en su idioma / $!$gi$gl©y] / Libreng tulong para sa wika / H6 trq gimp thing dlch mien phi /?€ 91 01 X1 8 / lltfiT 8TlqT {{6rqar / t:l$1J l:Mj .sb .fx / #Kiqa)gi$3i+f / 4Ji-. 41JN ia:Lu / Assist6ncia linguagem libre / untlpp::lif.ilTgiGsgnig /

becnnaTHan nowotHb nepeBOHqnKOB / Oonluul?)Oluu?sl / H$(t Qt]\]] ae]a / Assistance linguistique graluite ot 58.]7E

Average Passengersper trip

Average stop spacing

20 of 97

Page 21: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Berkeley Emeryville la.#trR[Hl;lpy

Regional Performance Routes

F

FS

Z

t2.m

p"p I'l Hn n H a K.!XX)

. Overloaded buses are the most commonpassenger complaints in the region.

. Lines J and FS received the highest number ofgeneralcomplaints compared to any other linein the district. Line fS saw the most notableincrease in overcrowding complaints.

e Overall, peak ridership has spread by 20minutes in the afternoon peaks and 30minutes in the morning peaks. Lines fS andJ experienced the most noticeable ridershipspan Increase.

e This region has both the most productive linesjfS and Jjand one of the least productive linesIZI across all Transbay lines.

e Average annual ridership growth is the highestin this region, ranging from 1 3% on Line f ta20% on Line J since 201 2.

. Line f provides a dual purpose of local andTransbay service; therefore the stop spacingis more in line with local service standards of800 feet.

$4.20 41 mins

$3.16

e Line Z experiences some of the highest localridership at 6%.

ASHBY

k.

TIDELINE WATER TAXI

21 mins

M IB E H alan

. Line FS sees most ridership in the morningcommute while the other lines in the regionhave even ridership distribution between themorning and afternoon trips.

$9.00

QUESTIONS OR COMMENTS? PLEASE SENDTHEM TO [email protected]

Average AC Transit Subsidy Per Passenger$14.00

$12.00

$lo.oo

$8.00

$6.00

$a.oo

$2.00

$-

(5 10) 891-5470/ Free language assistance/ Asistencia gratuity en

el idioma / itggiEg l©Ht / Libreng tulong para sa wika / H6 trq

gimp th6ng djch mien phi/ vS- 'aq xl g /qWa 8TTqr {16iqtir/

ubi CJ« .3i- .- Obj/ M)$a)Biggie/ alan i:.P ixt-- /

Assist6nda linguagem livre/ uniUunl rata =g nig /BecnnaTHan nOMOLl4b nepeBOAtlnKon / nqIJqi)€iCy8ZIJ6la6lUta€Ja'l /

H$d Q{L\LI {la a6taat / Assistance linguistique gratuite

H HJ

0158-17BB

21 of 97

Page 22: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE FUC Campus to Transbay Terminal, San Franciscovia Shattuck Avenue / Adenine Street / doth Street la.#

Ridership by Stop for AM and PM Boardings

0-5

e".50

WestboundAM Riders

Iona 1-100

1 01 -200

e o-s

20

e 21 50

EastboundPM Riders

(OfF) © 51 100

101 -200

22 of 97

Page 23: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

3344 3185 3,0592594

Ridership Comparison

20] 2 20] 3 2014 2015 2016

AM/PM Peak Span Trips[JAM Transbay

H PM Transbay

nAM LocalB PM Local

80706050403020100

11111111o o o o o o o o o o o o o o '-q 'q o. o © oo (N (D to l\ l\ l\ tO tO l\ l\ tO tO tO tO tO tO iO QR8£:s8i:ai$; $$$ 11 glBIB$8 $!$ i: S 3 g

Average Passengers By Trip Per Line60

50

40

30

20

10

+' +' & 'y.g.gQUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]

j510) 8915470/ free language assistance/ Asistencia gratis en su idioma/ $111iBg taH}/ Libreng lulong para sa wika/ H6 1rq gimp thing dlch mien phi /9 E g OI X1 8 / ]!qa aTTqT {161zliTT / .:)$iJ .=hj Uu -fx / ##+a)gilllf / ijl-. q.P nLn / Assist6ncia linguagem livre / untEupiiF-nTgit3=Rnlg /

becnnaTHan nowotHb nepeBOHqnKOB / O nluullonuulso / q$d uttll +tpta / Assistance linguistique gratuite O] s8.] 7f.Ell

[[i[:+]]e iiF] ]]q;a IAverage Passengersper trip

Average stop spacing

23 of 97

Page 24: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE FSSolano Ave & Colusa Street to Transbay Terminal, San Franciscovia Shattuck Avenue / University Avenue

Ridership by Stop for AM and PM Boarclings

0-5

AAe '-:.i IX} MAHAN S

e"50

WestboundAM Riders

tOnI 1 -100

1 01 -200

P 0-5

-20

21-50eEastboundPM Riders

51-100

101 -200

24 of 97

Page 25: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership500

400

300

200

100

02012 201 3 2014 2015 2016

AM/PM Peak Span Trips706050

30

10

Ridership Comparison

nAM Transbay

nAM Local

iPM Transbay

PM Local

Average Passengers By Trip Per Line60

50

40

30

20

10

B K8Q$2 Q""' yu '"'

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

l5 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / g!!#igg tabs / Libreng tulong para sa wika / H6 hq gimp thing dick mien phi /? H g! OI X1 8 / HtfH 3TTqT {16TzliIT / .)lfJJ .Aj .$u .5-s / iRlqa)g igR / 4Jlu lilia i*.tu / Assist6ncia linguagem libre / untllir:flr-iligit3sRnig /

becnnaTHan nowoub nepenonquKOB / 03nluullcnuuqsq / H$(t Gilt:ll ttOta / Assistance linguistique gratuite o] SB-17G

I Hill;R.) (1liuu+a IAverage Passengersper trip

Average stop spacing

25 of 97

Page 26: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE ZTransbay Terminal, SF to San Pablo Ave. & Marin Ave., Albanyvia Christie St./ Hollis St./ Sixth St.IContinues to Buchanan St. & Pierce St. during the mornings

Ridership by Stop for AM and PM Boardings

0-5

e '-:.e"50

WestboundAM Riders

Iona 1 -100

e'01-200

A

e 0-5

ee

6-20

21- 50

EastboundPM Riders

(0Ff) e 51 100

e l0] -200

S

26 of 97

Page 27: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

201 2 201 3 201 4 201 5 2016

Ridership Comparison

OAM Transbay[IAM Local

PM Transbay

PM Local

Average Passengers By Trip Per Line60

50

40

30

20

10

n''":29''3:o8$8 :l $g""'g$'"'

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

15 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / iEiligg t©yi / Libreng tulong para sa wika / H6 hg goop thing dlch mf6n phi /

?€g! o{ xl B / }TviT 8TM {{6iqttr / .:#£41 CA.) uta .fx / iEi4a)si92i if / ie1-. 4ili ix:t# / Assist6ncia linguagem litre / umllpf::ni-iliglt3=gnig /

becnnaTHan noMotub nepeBonquKOB / 63nouul)o)IJu?al / K$a ethyl I lu / Assistance linguistique gratuile 01 58-17K

 Average Passengersper trip

Average stop spacing

27 of 97

Page 28: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE JSacramento St. & University Ave., Berkeley to Transbay Terminal, SFvia Sacramento St. / Ashby Ave. / Christie St.

Ridership by Stop for AM and PM Boardings

0-5

e '-:.e".5 0

WestboundAM Riders

Iona l 100

1 01 -200

© o-s

-20

21-50©EastboundPM Riders

tofu) e 51-100

1 01 -200

28 of 97

Page 29: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

413 442

345

201 2 201 3 2014 2015 2016

AM/PM Peak Span Trips100

Ridership Comparison

80

60

40

20

0

[JAM Transbay

aAM Local

iPM Transbay

PM Local

60

50

40

30

20

10

Average Passengers By Trip Per Line

-on:''''-":2$''3o8$18 g ""'ggK

QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]

l5 1 0I 891-5470 / Free language assistance / Asistencia gratis en su idioma / $:$$iggl gb / Libreng tulong para sa wika / H6 Irg gimp thing dick mien phi /

? E 91 01 X1 8 / !Flit 3TTqT t{6iqitr / .:l£41 .Aj .Sti ..f.f / #l#+a)g iBXI / ili,. qli] ii,tw / Assist6ncia linguagem litre / uniter:iln.iiign3=gnig /becnnaTHan nOMOUjb nepeBOAquKOB / 63nl ullao u?al / H$d Qll\LL Rota / Assistance linguistique grcituife 0158-17J EH

 Average Passengersper trip

Average stop spacing

29 of 97

Page 30: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Oakland Hills

Regional Performance

. Lines P received the highest number ofgeneralcomplaints and the largest increase inovercrowding complaints.

+ Overall, peak ridership has stayed consistentwith the span spread increasing by only 1 5minutes in the morning and staying the samein the afternoon.

. Lines V and P has the highest ridership skewtowards ahernoon service with 63% and 71 %respectively. This suggests a high use of casualcarpool used for the morning commute in thereg ion .

. Line C and CB has a ridership skew towardsmorning service at 66% and 62% respectively.

$4.20 'o+ Local ridership is notably high at 9% overall

on Line C and 7% in the morning commute online CB.

36 mins

$3.61

. The region has seen variable averageridership growth between 7% on Line V and1 7% on Line C in the last five years.

16 minsROCKRIDGE

Average AC Transit Subsidy Per Passenger

. Lines P and V are on the higher end of overalTransbay productivity with on average ofnearly 40 passengers per trip, whereasthe CB, E and B Lines average lust over 20passengers per trip.

$9.00

$8.00

$7.00

$6.00

QUESTIONS OR COMMENTS? PLEASE SENDTHEM TO [email protected]

$5.00

$4.00

$3.00

$2.00

$l .oo

$-

(5 10) 891-5470/ Free language assistance/ Asistencia gratuita en

el idioma / $t$9i#a taBi] / Libreng tulong para sa wika / H6 trg

gimp th6ng djch mien phi/ -5Lg- elq Xlg /llWa 8{Tqr {i6iqtti/

c'bl .=-ia .ib" .- oyj/ MWa)EiggiB/ 4Jlu i:!p ixl« /

Assist6ncia linguagem livre / u niUufii tata s R ntg /6ecnilaTHan noMOUjb rlepeno;jquKOB / ll'll.lqa€JCli18ZIJqaqUCa€Jaq /

R3d GtlNI gla alta(tt / Assistance linguistique gratuite 01 58.17((

30 of 97

Page 31: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE ECaldecott Ln. & Tunnel Rdvia Claremont Ave.

to Transbay Terminal, SF

Ridership by Stop for AM and PM Boardings

0-5 6-20 21-50 51-100 101-200

Westbauncl AM Riders Iona

0-S 6-20 21-50 51-100 101-200

Eastbound PM Riders loral

31 of 97

Page 32: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

334

Line

Average Passengersper tri

Average stop spacing

Population within 1 /4miles of route

Transbay RouteSegment

Local Route Segment

Peak Frequency

Statistics22 riders

3 miles

25-30 minutes2012 2013 2014 2015 2016

AM/PM Peak Span Trips

Ridership Comparison

[JAM Transbay

OAM Local

PM Transbay

PM Local

619 719 746 813 835 16451720175018201909

Average Passengers By Trip Per Line60

50

40

30

20

10

0e>'"=#2u 3: o 8 8 8 8 2 g 2 " " " g -'''''z ' z z z z

QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]

l5 1 0I 891 5470 / free language assistance / Asistencia gratis en su idioma / q.g9i$gtBHb / Libreng tulong para sa wika / H6 Irq gimp thing dick mien phi /

? f u O[ x1 8 / qKa aTTqT {i6initr / .:i$iJ (:Aj .stA .f.f / #t14a)gilXi+E / 4J1-. 4ili] ixLu / Assist6ncia linguagem libre / unt]pr:iir iliglt3=Rmig /

becnnaTHan noMOLub nepeBOHqnKOB / 6anlunllciquulsq / H$d Qtl\:ll ada / Assistance linguistique gratuity Of 58-171A

32 of 97

Page 33: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE PHighland Ave. & Highland Way, Piedmont to Transbay Terminal, SFvia Oakland Ave. / Harrison St. / 1-580

Ridership by Stop for AM and PM Boardings

&5 6-20 21-S0 51-100 101-200 0-S 6-20 21-50 S1-100 101-200

Westbound AM Riders Iona Eastbound PM Riders (OFFS

!P'sr

33 of 97

Page 34: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

920751 715

628

871

20] 2 201 3 2014 2015 2016

AM/PM Peak Span TripsRidership Comparison

[JAM Transbay

OAM Local

PM Transbay

PM Local

to 0 0 'q -0 to 0 0 0 0 0 m -0 'q (N 0 m tO to 0 to 000tO (N tO - (D lr) (D 0 (D to 0 0 - (N (D ''q 'q 0 - (D '-q 0 (D 0.01\F\©HHl0 6 0 0F<F<l\F\l\l<1<m mmm6 0 0

r' r ' r ' r ' r ' r- r- r- r- r- r- r- v- r- r- r- r- (Hill

60

50

40

30

20

10

Average Passengers By Trip Per Line

'o£ #2' 3: o XZ

><0

m (NUXZ zz --l X

Z

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

IS 1 01 891-5470 / free language assistance / Asistencia gratis en su idioma / $t#iitglBHb / Libreng tulong para sa wika / H6 hq gimp thing dlch mien phi /

9 € 91 01 X1 8 / qKa aTTqT {16TzliT / t:lf+J tA.) uu .SA / iKiqa)giEZiJf / 4Jlu q.N ixlu / Assist6ncia linguagem libre / untlpr:iir\iiign3sRntg /

BecnnaTHasl nowoujb nepeBOBquKOB / Oahu)mq)clouulsl / H$(t @]NL Rota / Assistance linguistique gratuity 0]58-]7N

 Average Passengersper trip

Average stop spacing

34 of 97

Page 35: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE VBroadway & Broadway Terrace to Transbay Terrace toTransbay Terminal, SFvia Broadway Terrace / Moraga Ave. / Park Bled. / 1-580

Ridership by Stop for AM and PM Boardings

0-5

6-20

e"-50

1-100

WestboundAM Riders

Iona

©' 01-200

e 0-5'e

-20

21-S08EastboundPM Riders

51-100

1 01 -200

35 of 97

Page 36: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership821

201 2 201 3 2014 2015 2016

AM/PM Peak Span Trips

Ridership Comparison

nAM TransbaynAM Local

PM Transbay

PM Local

CN (N (N (N (N (N (N l\ 0 0 to 0 tO tO tO tO 1{) tO tO l]) li)''q -- 'q ' 0 ('N 'q ' --- ('N -. (') ''q 0 -- (N (") 'q' 0 -- ('"') -- ('"')t6 -0 6 F\ F\ F\ m m -0 .0 -0 F\ l\ F\ F\ l\ m © © 0- 0*

r' r- r- r- r- r- r- r ' r' r ' r ' r ' r'

60

50

40

30

20

10

Average Passengers By Trip Per Line

OE 2 $ ' ' 3: ' 8 $ 8 8 l$ $ $ g " "'g ''"'

QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]

IS 1 01 891-5470 / free language assistance / Asistencia gratis en su idiama / iE$1iggl©Bb / Libreng tulong para sa wika / H6 Kg gimp thong dlch mien phi /

? e 91 01 x] B / Tta 81TqT {i6initr / t:)$1J l:Aj uta .SA / $Rlqa)gilXil# / Xji-. 41Ji] ii,Ln / Assist6ncia linguagem livre / untlpp::iir\iirgn3=Rnlg /BecnnaTHan nOMOU4b nepenoAquKOB / 6on?uuolnnuuqsl / q$a et]xt Rota / Assistance linguistique gratuife 0]58-17GG

 Average Passengersper trip

Average stop spacing

36 of 97

Page 37: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE CHighland Ave. & Highland Way, Piedmont to Transbay Terminal, SFvia Moraga Ave./ Piedmont Ave./ doth St.

Ridership by Stop for AM and PM Boardings

.Boxy '

g u.

0-5 6-20 21-50 51-100 1 01-200

Westbound AM Riders Iona

0-S 6-20 21-50 S1-100 101-200

Eastbound PM Riders lord

©

37 of 97

Page 38: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

366

272 259

393

208

2012 2013 2014 2015 2016

AM/PM Peak Span Trips

Ridership Comparison

[JAM Transbay

aAM Local

PM Transbay

PM Local

# 4' #' $' 3' f#' fg?Average Passengers By Trip Per Line

60

50

40

30

20

10

o n > ' ' = 21 2 ' 8 $ 6 8 $ $ $ g " " "g ''"'

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

IS 1 01 89]-5470 / free language assistance / Asistencia gratis en su idioma / $3$ii$gt©Hi / Libreng tulong para sa wika / H6 Irq gimp thing dlch mien phi /

? € 91 01 x1 8 / quit 3TTqT {{61qar / .:lqi.J .Aj .fta .f.f / Rlqa)gilXi+f / 4Jiu 41Ji] iJ,lw / Assist6ncia linguagem llvre / unttpr:n iligit3sRntg /becnnaTHan nOMOLUb nepeBOHquKOB / 63nluulgch wlsl / H$(t QtlNI Hola / Assistance linguistique gratuile 0158-17H

 Average Passengersper trip

Average stop spacing

38 of 97

Page 39: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE CBWarren freeway and Broadway Terrace to Transbay Terminal, SFvia Duncan Way / Harboard Ave. / Broadway TerraceBroadway l©.#

Ridership by Stop for AM and PM Boardings

0-5 6-20 21-50 51-100 101-200

Westbound AM Riders Iona

0-S 6-20 21-50 S1-100 101-200

Eastbound PM Riders IOffl

39 of 97

Page 40: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

261 243

159189

201 2 2013 2014 20 ] 5 2016

AM/PM Peak Span Trips Ridership Comparison

45

40

3530

25

20

15

10

0

1%

nAM Local

PM

PM Local

630 710 730 803 830 1700 1730 1810 ]830

Average Passengers By Trip Per Line60

50

40

30

20

10

o E > ' " : # 2 ' ' 3:o8$18 q$22""'ggKz z z z

QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]

IS t OI 891-5470 / Free language assistance / Asistencia gratis en su idioma / gleligS l©Hb / Libreng tulong para sa wika / H6 trq gimp thing dlch mien phi /

? E g OI x1 8 / qga 8TTqT {TFin?it / .:lfliJ IAj uu .s.-s / iKl+a)g i$Zilf / i:li-. 4iJH ii.tu / Assist6ncia linguagem libre / untllir:ilniiiigit3oRntg /

becnnaTHan noMOu4b nepeBOHqnKOB / 6onluul)nnuulsl / Hsa ell\ll +tpta / Assistance linguistique gratuite Ot 58-171

 Average Passengersper trip

Average stop spacing

40 of 97

Page 41: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Alameda

Regional Performance

B The mast common passenger complaints areLate Buses and No Shows. Line O received the

highest number of general complaints. In generalovercrowding complaints have fallen for all linesin Alameda since 201 4.

. Overall, peak ridership has spread by 30minutes in the morning peaks and 60 minutes inthe afternoon peaks, with most notable increaseon Line O

. AlIAlameda lines have seen stagnant ridershipgrowth in the last few years, in contrast to mostother Transbay lines that have seen constantgrowth .

COST & TIME OF A ONE-WAY TRANSBAY TRIP

e Local ridership on Line O amounts to 25%,which is the lowest local ridership of the threeall-day lines. Line OX has 5% local ridershipoverall while Line W experiences under 2% localridership.

$7.56INCLUDES BRIDGE TOLL

45 mins

$4.20 'o''oH: 52 minsAC TRANSIT TRANSBW '

. The ridership split in the morning and afternoonis nearly even on all Alameda lines, indicatingthat there is little casual carpool activity.

$3.85FRUIWnLE 18 mins

B All lines have similar productivities at around 30passengers per trip.

$6.60WETS FERRY

. The average subsidy per passenger is on thelower end of the scale for Lines O and W, whileit is slightly higher for Line OX

Average AC Transit Subsidy Per PassengerQUESTIONS OR COMMENTS? PLEASE SENDTHEM TO [email protected] $10.00

$9.00$8.00$7.00$6.00$5.00$4.00$3.00$2.00$l .oo

$

(510) 891-5470/ Free language assistance/ Asistencia gratuita en

e[ idioma / $tg$i# t$W] / Libreng tu]ong para sa wika / H6 trg

gaap th6ng djch mien phi/ Ts- 'aq xl g /!qH 8TTqT {i6TWttr/

obi .=-i+ .3b" .- Okj/ $K:Ha)g iggiJ#/ ill-- q.P ixtm /

Assist6ncia linguagem livre/ unTUuf51 raGs6nig /BecnnaTHan nowou4b nepenoBquKOB/ :lqIJqO€JC1118ZIJq8qUCa€Ja'n /

R3d GILNI glU Lqdl /Assistance linguistique gratuite Of 58-17DD

41 of 97

Page 42: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE OFruitvale BART to Transbay Terminal, SFvia Fruitvale Bridge/ Fernside Bled./ High St./ EncinaIAveBroadway / Santa Clara Ave. / Webster St.

Ridership by Stop for AM and PM Boarclings

0-5 6-20 21-50 51-1 00 101-200

Westbound AM Riders Iona

0-S 6-20 21-50 Sl-100 101-2(D

Eastbound PM Riders IOffl

42 of 97

Page 43: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

1981 1887 2,yl 1,937

201 2 201 3 2014 2015 2016

AM/PM Peak Span Trips Ridership Comparison

60

50

40

30

20

10

0 0 0 0 0 0 to 0 0 0 0 0 0tOtOt000 CN 0 CD 0 'q 0 0 0 'q (N tO - 'qCn0to -o l\ l\ m m - 'q -o 'o l\ r\ m m o\-nAM Transbay ELAM LocalnPM Transbay H PM Local

Average Passengers By Trip Per Line60

50

40

30

20

10

o£>''c2$ 8 8 8 g $ 2 g " ""g-''"'z ' z z z z

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

l5 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / q.$$iggl©9] / Libreng tulong para sa wiki / H6 Kq gimp thing dlch mien phi /PE a O[ x1 81 / [1va 81TqT {t6iqttr / .:]biJ .Aj .$tA .f.f / #fiq®ggi]+f / 4e1,. 41Ji] ia,tw / Assist6ncia linguagem litre / un]]!if:i]f*nigiGsRnig /

becnnaTHan nowoub nepeBonquKOB/ Conn ulgna ulsl/ H$d Lent ]zt/ Assistance linguistique gratuite 0] 58-170

 Average Passengersper trip

Average stop spacing

43 of 97

Page 44: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE OXBay farm Island to Transbay Terminal, SFvia Island Dr. Park & Ride/ Encinal Ave./ Park St. l©.#

Ridership by Stop for AM and PM Boardings

0-5 6-20 21-S0 51-1 00 101-200

Westbound AM Riders Iona

0-5 6-20 21-S0 51-100 101-2(D

Eastbound PM Riders lord

b

N

44 of 97

Page 45: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

642 61 1 634 631

2012 2013 2014 2015 2016

AM/PM Peak Span Trips50454035

25

151050

Ridership Comparison

ii = i i i H r=l

nAM TransbaynAM Local

IPM Transbay

I PM Local

0 0 0 0 to 0 to 0 to 0 tO tO tO tO tO tO to 0 tOCD - 'q 0 - (D 'q 0 - (N 'q to 0 - (N CD 'q - tOtQ -.0 ,6 F<. 1'--.... F--.. I'< d3 cn -0 -6 y.0 N. b.. N. I '-\ l\. a) 0ir

Average Passengers By Trip Per Line60

50

40

30

20

]0

on>''12g m.cn X

Z z z z -J x

Z

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

l5 1 0I 891-5470 / Free language assistance / Asistencia gratis en su idioms / $!ggi#gtBy] / Libreng tulong para sa wika / H6 trg goop thing dinh mien phi /

9 E g O[ x1 8 / qltii 81TqT {16Tz[aT / (:]fiJ l:AI .su .fA / #!iqa)gilxilf / 4ei-. b li] iJ.]n / Assist6ncia linguagem litre / umtBif::i]rlnig]G=Rnig /

becnnaTHan nOMO[Hb nepeBOAquKOB / Oon[un[)o)utona[ / it$d Qt]Nt ae]N / Assistance linguistique gratuite 01 58-]7Q

 Average Passengersper trip

Average stop spacing

45 of 97

Page 46: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE WBroadway & Blending Ave., Alamedct to Transbay Terminalvia fernside Bled./ High St./ Otis Dr./ Webster St

SF

Ridership by Stop for AM and PM Boardings

g

0-5 6-20 21-50 51-1 00 1 01-200

Westbound AM Riders Iona

0-S 6-20 21-S0 51-100 101-200

Eastbound PM Riders IOFFI

46 of 97

Page 47: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership599

527 502596

463

201 2 201 3 201d 2015 2016

AM/PM Peak Span Trips

Ridership Comparison

nAM Transbay[JAM Local

PM Transl)ay

PM Local

tO tO tO tQ to 0 0 0 0 0 0 tQ 0000'q (N 'q tO (N - (D tO - (D tO - (D t.0 - 0t6 -0 © l\ m .0 0 0 1\ l\ F\ m m m0-0

Average Passengers By Trip Per Line60

50

40

30

20

10

u2>"":gx a) v-4 X CD fq < q ' rn Cn UJ cn tJ LJ Nih x iiJ C.) X -] X X aXz z z z z

QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]

l5 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / $1$$iggt©Bb / Libreng tulong para sa wiki / H8 trg goop thing dlch mien phi /? R a (H ll 81 / }11fiT AUNT {{6Tzl?Tr / .:#fJJ l:AI .$tx sx / nina)si:xi+f / i,iu &.)ii ia.Lu / Assist6ncia linguagem libre / u llpnlr igit3egniG /

becnnaTHan nOMOUjb nepeBOAquKOB / Oanlutoolaouuasn / H$d GlINt tlpLzl / Assistance linguistique gratuite 0] 58-17R

Average Passengersper trip

Average stop spacing

47 of 97

Page 48: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Oakland- Macarthur Bled

Regional Performance

B The most common passenger complaints for theregion are bus maintenance and early departure. NL

qi NX

NXI

20.000

zom - Nwo

NXCzomJ

].H0- 10m

< soo

COST & TIME OF A ONE-WAY TRANSBAY TRIP

$7.2040 minsINCLUDES BRIDGE TOLL

36 minsAC TRANSIT TRANSBm '

. Line NX3 received the highest number of generalcomplaints and saw the largest increase inovercrowding complaints.

. Overall, ridership span spread has stayedrelatively consistent in the morning peaks,however, afternoon peaks have increased by 45minutes. Line NX3 has the largest increase.

B Line NXC is the longest regional line: a hybridroute comprising all the NXs lines and operatesonly two evening sweeper trips. It has a highsubsidy per passenger and low averagepassengers per trip.

e Lines NX2. NXI, NX and NL are in the loweraverage subsidy per passenger range.

$4.20 I'o''oH

B Local ridership on all lines in the region- exceptfor Line NL- is 3% or lower. Line NL skews heavilytowards local ridership at 65%.

$3.6116 minsROCKRIDGE

' The split between morning and afternoonridership is by line; Line NX operates the morningroute and NXI and NX2 operate in the afternoononly. Combined afternoon ridership is 27%higher than the morning ridership, suggesting useof casual carpool in the region.

Average AC Transit Subsidy Per Passenger

$14.00

$12.00

QUESTIONS OR COMMENTS? PLEASE SENDTHEM TO [email protected]

$10.00

$8.00

$6.00

$4.00

(5 10) 891-5470/ Free language assistance/ Asistencia gratuity en

el idioma / $t99i#gl©H] / Libreng tulong para sa wika / H6 trg

gimp th6ng djch mien phi/ TS '3q ;KI JH /qq:it aiTqr {16tq?tr/

c.'hl 'b .3b« .- Obj/ MWa)EiEglB/ Qt- q.p ibL- /

Assist6ncia linguagem livre/ unTUun) tm8n Brig /BecnnaTHan noMOu4b nepeBOAquKOB / n'iiJqaeJCgaWn qucaEinq /

H$(t @tVL g Lada /Assistance linguistique gratuite

$2.00

$-

NXC NX3 NX]

Of 58-17EE

48 of 97

Page 49: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE NLEastmont Transit Center to Transbaay Terminal, SFvia Macarthur Bled / Grand Ave / Downtown OaklandW. Grand Awe. / Makes limited stops

Ridership by Stop for AM and PM Boardings

a-3 J h n--Sa R :

0-5 6-20 21-50 51-100 101-200

Westbound AM Riders Iona

0-S 6-20 21-50 S1-100 101-200

Eastbound PM Riders torre

.%+

49 of 97

Page 50: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

3193 3041 3,261

2,7352326

2012 2013 2014 2015 2016

AM/PM Peak Span Trips908070605040302010

00 000 '-0

00l\

0F\

t.0I'\

t.0 0'-q 0 0

''q0-0011

0'-q0 0

\ 'qll

0'-+ 0 ''q 0 0

'-qc)'-q'-qr- r- r- r'

c>0Rr' r' r'

R 800

() 0

Average Passengers By Trip Per Line Ridership Comparison60

50

40

30

20

10

- o E > ' " : 2 2 ' ' 3: o 8 $ 6 8Q $ : Q'''""g#" nAM TransbayaPM Transbay

nAM LocalPM Local

QUESTIONS OR COMMENTS! PLEASE SEND THEM TO [email protected]

IS 1 01 891 5470 / free language assistance / Asistencia gratis en su idioma / $!ggiggt©Hb / Libreng tulong para sa wiki / H6 Kg gimp thing dlch mien phi /

9 € 91 01 x[ g / qqa }TTqT {i6iwitr / .:]f+J .:bi uta .5.a / iKi4a)g iERiff / 4J]u 4ili] iJ,t.u / Assist6ncia linguagem litre / unt]pr:nrliligiGs6nig /

becnnaTHan nOMOU4b nepeBOHuuKOB / OonluulnJao u)a) / H$d etlxl Rota / Assistance linguistique gratuite 01 58.17S

 Average Passengersper trip

Average stop spacing

50 of 97

Page 51: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE NXSeminary Ave. & Macarthur Blvd. to Transbay Terminal, SFvia Macarthur Bled. / 1-580 centering Freeway @Grand Ave.Ito San francisco only; Return via NXI or NX2

Ridership by Stop for AM Boardings

R€0t7.

e©80-5 6-20 21 -50 51 -100 1 01-200

Westbound AM Riders IOn)

51 of 97

Page 52: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

293327 332

279239

2012 2013 201 4 201 5 2016

AM Peak Span Trips Ridership Comparison60

50

40

30

20

10

0

nAM Transbay[IAM Local

553 613 633 653 700 709 729 749 809 829

Average Passengers By Trip Per Line60

50

40

30

20

10

o E > ' " 1: 2m - X m CN

"2o-$ zz JX Z

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

l5 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / $Lg$i$gt©y) / Libreng tulong para sa wiki / Ha trq gimp thing dlch mien phi /?e g! o+ xl B / lava 8TTqT {16izlttT / .:#qt.P .Ai .fu J.f / #Ei4a)giEZi+f / 4glu 4iJJ ;J,IH / Assist6ncia linguagem litre / u iter:itf nigit3agnig /

BecnnaTHan nOMOLHb nepeBOHquKon / C)3nluun)nnuu)al / H$(t eLt\]t Hcs]K / Assistance linguistique gratuity ot S8-]7T

 Average Passengersper trip

Average stop spacing

52 of 97

Page 53: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE NXITransbay Terminal, SF to Fruitvale Ave. & Macarthur Bled.via 1-580 jexiting at Grand Ave.I / Macarthur Blvd.From San Francisco only; Travel to San Francisco via Line NX :dl

Ridership by Stop for PM Boardings

.e880-S 6-20 21 -50 51 -100 1 01-200

Westbound PM Riders lord

53 of 97

Page 54: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

228227

2012 2013 2014 2015 20 ] 6

PM Peak Span Trips Ridership Comparison

nPM TransbayD PM Local

1620 1635 1655 17]5 1735 1815

Average Passengers By Trip Per Line60

50

40

30

20

10

g? > ' " = 2 $ uZ -J ><

Z

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

l5 1 0I 89]-5470 / Free language assistance / Asistencia gratis en su idioma / 9i!©.igglay] / Libreng tulong para sa wika / H6 trq gimp thing dick mien phi /

;B 91 01 XI B / qgtt 81TqT {16Tz[iR / l:jfg]J tAj .Stx .sx / jKi4a)gi:Xijf / ili-. 41Ji] ix:]u / Assist6ncia ]inguagem libre / umllpr:nr igit3sRnig /becnnaTHan nowotUb nepeBOHquKOB / 03nouuo)(hutolal / H$(t Q]tt]] RcsLe] / Assistance linguistique gratuite 0] S8.}7U

      m3 !Average Passengersper trip

Average stop spacing

D'

  

U  

54 of 97

Page 55: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE NX2Transbay terminal, SF to High St. & Macarthur Blvd.via 1-580 / fruitvale Ave. / Macarthur Bled.From San Francisco only; travel to San Francisco via Line NX l©,#

Ridership by Stop for AM and PM Boarclings

.joAQUIN hItLER RD

.E GLEN R

B

..e@80-S 6-20 21-50 S1 -100 t01-200

Westbound PM Riders IOFFI

55 of 97

Page 56: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

281

268 269 268

q

201 2 201 3 2014 2015 2016

PM Peak Span Trips Ridership Comparison

PM Transbay

PM Local

1610 ]625 1645 1705 1715 1725 ] 745 18]0 1830 1850

Average Passengers By Trip Per Line60

50

40

30

20

]0

o n > ' " = # $1 3: o 8 8 6 8''qXZ $""''y

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

IS 1 01 89]-5470 / free language assistance / Asistencia gratis en su idioma / 9Eg$igg {aBb / Libreng tulong para sa wika / H6 trq goop thing dlch mien phi /

9€ g OI x1 81 / ;!ga auNT {t6iqttr / .:l£41 ckj ub .ff / iKiqOgi:Xi+# / ali-. 4ili] ixlm / Assist6ncia linguagem libre / uniEuf:i) iligiGagsig /

becnnaTHan nOMOU4b nepeBOHquKOB / Oonluulllnouu?sl / H$(t Qll\LL tt6ta / Assistance linguistique gratuite 01S8-17y

 Average Passengersper trip

Average stop spacing

U

    ..1

56 of 97

Page 57: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE NX3AAarlow Dr. & foothill Way to Transbay Terminal, SFvia Macarthur Blvd. / Eastmont Transit Center / High St. l©.#

Ridership by Stop for AM and PM Boardings

0-5

e '-:.e".5 0

WestboundAM RidersIona l 100

1 01 -200

e o-s

e-2

21

0

-50

Eastbound

PM Riderstofu) 51-100

1 01 -200

57 of 97

Page 58: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

328 323

2012 2013 2014 2015 2016

AM/PM Peak Span Trips Ridership Comparison403530

2520

15

10

5

0

nAM TransbaynAM Local

IPM Transbay

PM Local

8' $' 4 4' 8' $' g$' #89@Average Passengers By Trip Per Line

60

50

40

30

20

10

z z zo P > ' ' : e1 2 m.(n XZ 8 (.O LU m

--i XZ

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

IS 1 01 89]-5470 / free language assistance / Asistencia gratis en su idioma / $!$9iggf©H} / Libreng tulong para sa wiki / H6 trg goop thing dlch mf6n phi /?Rg! (H XI B / }tW?i aiTqT {16TzlfTr / .:l$tJ CMj uu ..f.f / #€i4a)gi:X+f / ilan b N ia,lu / Assist6ncia linguagem libre / u tIFf: I ilT i6sRnig /5ecnnaTnan nOMOLHb nepeBOBquKOB / 03nluul)(huulso / H$d ellxl aDlaI / Assistance linguistique gratuite 01 58-17w

 Average Passengersper trip

Average stop spacing

58 of 97

Page 59: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE NXCTransbay Terminal SF to Castro Valley Park & Ridevia 1-580/ fruitvale Ave./ Macarthur Blvd./ foothill Blvd.From San Francisco only; travel to SF via Line NX, NX3, NX4

Ridership by Stop for PM Boardings

£\

)

X'+' o$ -+

.e©©0-5 6-20 21 -50 S1 -100 101-200

Eastbound PM Riders Ioctl

59 of 97

Page 60: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

2012 2013 2014 2015 201 6

PM Peak Span Trips

20

18

16

14

12

10

8

6

4

2

0

Ridership Comparison

iPM TransbayPM Local

1915 2030

Average Passengers By Trip Per Line60

50

40

30

20

10

e > ''- " 1 e1 2 6 g g2"""ggKz ' z z z z

QUESTIONS OR COMMENTSe PLEASE SEND THEM TO [email protected]

IS [ OI 891-5470 / free ]anguage assistance / Asistencia gratis en su idioma / g!#9igS]©Hi] / Libreng tu]ong para sa wika / H6 ]rg goop thong dick mien phi /

? E 91 01 xl B / qltii aTTqT {i6ili?tT / .:l£41 .Ai .sb IA / #!++a)g;Exi+$ / ilan 41PJ ixlw / Assist6ncia linguagem libre / untEU nr iiTgit3sRnig /

becnnaTuan nOMOUjb nepeBOHquKon / C)on?utollnouu?so / R$(t H]tt] Hcs]z] / Assistance linguistique gratuity 0] 5B-]7P

 Average Passengersper trip

Average stop spacing

60 of 97

Page 61: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE BLakeshore Ave. & Longridge Dr. to Transbay Terminal, SFvia Longridge Dr. / Trestle Glen Rd. / 1-580

Ridership by Stop for AM and PM Boardings

g

fast.bq'

g

0-5 6-20 21 -50 S1-1 00 101-200

Westbound AM Riders (Onl

0-5 6-20 21-50 Sl-100 101-200

Eastbound PM Riders (OFFS

61 of 97

Page 62: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Line Statistics

20 ridersAverage Passengersper trip

837 feetAverage stop spacing

Population within 1/4miles of route

l0,653

1 0 milesTransbay RouteSegment

Local Route 2 milesment

Peak Frequency 20-30 minutes

AM/PM Peak Span TripsRidership Comparison

nAM Tran sbay

nAM Local

PM Transbay

PM Local

640 746 810 163017101740181018301855

Average Passengers By Trip Per Line60

50

40

30

20

10

QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]

IS [ OI 891-5470 / free ]anguage assistance / Asistencia gratis en su idioma / iE$$iggtBy] / Libreng tulong para sa wika / H6 trg gitip thing d]ch mien phi /

? E 91 01 xl B / quit }TTqT {16iwir / .:lLIJ .=Aj utx .fx / #K14a)gi$3i!# / i:l1-. 4iJJ ixlu / Assist6ncia linguagem libre / umtlpr:flrlilTgu3sRntg /

becnnaTHan nOMOtub nepeBOAq14KOB / t)onluullnnuuo?sl / w$a eLl\tl H&lzl / Assistance linguistique gratuity 01 58-17L

u-

               

62 of 97

Page 63: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Southern Alameda County la.#Regional Performance bn Routes

Q.Al NX4

+.

.Lthad -kUHn

lm-6.mI,S(D-lm

lCOST & TIME OF A ONE-WAY TRANSBAY TRIP

$8.64 90 minsNCLUDES BRIDGE TOLL

AC TRANSIT TRANSBW '

B Bus overloading was the most common complainton Lines NX4 and SB. Line SB received the

highest number of general complaints and hadthe most noticeable increase in overcrowdingcomplaints.

. Peak ridership remained relatively consistent withthe exception of Line NX4, which had a peakspan spread increase by 90 minutes

e Lines S, SB and NX4 serve the lowest populationdensities across all Transbay lines.

. All three routes have the highest subsidy perpassenger in the regions, with a range between$1 2 and $1 7

. Line NX4 ridership distribution is highly skewed.with two bus stops providing the majority of theridership by the freeway entrances at LeonaQuarry and Macarthur Bled and Dutton, allwithin the first 4 miles of the 1 3 miles route.

The remainder of the route picks up very fewpassengers.

$4.20 : 'o''oH F 77 mins

$5.49+ 38 mins

e Ridership on alllines remained stagnant ordecreased in the last two years, countering thegrowth trend of the majority of Transbay routes.

Average AC Transit Subsidy Per Passenger

$20.00

e The afternoon and morning ridership splits areeven, and the local ridership ranges between 2%and 4%.

$18.00

S16.00

$14.00

S12.00

S10.00QUESTIONS OR COMMENTSe PLEASE SENDTHEM TO [email protected]

(5 10) 891-5470/ Free language assistance/ Asistencia gratuita en

el idioma / q.gii#El©Bh / Libreng tulong para sa wika / H6 trq

gitlp thing djch mien phf/ Tg gq xl g /qq=ii 8{Tqr {16iqfir/

'.3u 'j« .3h- .- obj/ Rwa)EiEZl+#/ ili-. q.N i.-L« /

Assist6ncia linguagem livre/ u nTUuffl rmt3 s 8ntg /

becnnaTHan noMOUjb nepenoAquK08/ rlntJqaeiCljJOZiJnanUcn€Jan /

H$d QtlNI gK a@laat /Assistance linguistique gratuite

$8.00

$6.m

$4.00

$2.00

$-

0158.1 7FF

63 of 97

Page 64: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE NX4Castro Valley Pctrk & Ride to Transbay Terminal, SFvia Center Street / Seven Hills Rd. / Lake Chabot Rd / Foothill Rd

Ridership by Stop for AM and PM Boardings

0-5

e '-:.e"50

WestboundAM Riders

Iona 1 -100

1 01 -200

+ 0-5

-20

21-e 50

EastboundPM Riders

(0Ff) e 51 100

1 01 -200

64 of 97

Page 65: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

367

201 2 201 3 2014 2015 2016

AM/PM Peak Span Trips45403530252015

105

0

Ridership Comparison

nAM Transbay

nAM Local

iPM Transbay

PM Local

$' ©' $' $'e'e'#.f.g f gAverage Passengers By Trip Per Line

60

50

40

30

20

10

-"E ' "" :92' '3o $18 9 $$""' ggK

QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]

l5 ] OI 891-5470 / free language assistance / Asistencia gratis en su idioma / $Lg#igg labs / Libreng tulong para sa wika / H6 trq gitlp thing dlch mien phi /

$!B 91 (H XI e! / HtfiT aTTqT {i6iW / .:jfiJ l:Aj .fb .s..s / ali4d)gi:Ziff / a.lu lila! iJ,tu / Assist6ncia linguagem litre / u tlpnlf Tgtt3a6nit; /BecnnaTHan noMOLUb nepenoHquKos / dahl ul)no Dial / H$d Qll\It &cst& / Assistance linguistique gratuity 0158-17X

 Average Passengersper trip

Average stop spacing

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Page 66: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

LINE SEden Shores, Hayward to Transbay Terminal, SFvia Hesperian Bled./ Paseo Grande/ Washington AveLewwelling Blvd./ Farnsworth St./ Merced St./ 1-880

Ridership by Stop for AM and PM Boardings

0-5

©" 50

1-100WestboundAM Riders

tOnI

1 01 -200

e 0-5

e-2

21

5

0

-50

1 -100

EastboundPM Riders(OfF) e

1 01 -200

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Page 67: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Average Daily Ridership

270

258

246

263

225

201 2 201 3 2014 2015 2016

AM/PM Peak Span Trips Ridership Comparison

nAM Transbay

OAM Local

PM Transbay

PM Local

$' #' $' $' 89' .gf' #@PAverage Passengers By Trip Per Line

60

50

40

30

20

10

-0E''':22''308$68Q$$$"""ggK

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

IS 1 01 89]-5470 / Free language assistance / Asistencia gratis en su idioma / iEg$igg IBgJ / Libreng tulong para sa wiki / H6 trg gimp thing dlch mien phi /

? E a 01 X1 81 / qga 8TTqT {T6Tzl?n / l=l£41 (Aj ..su .f.f / #Kiqa)giBXi+f / igi-. 41JJ i=.tu / Assis16ncia linguagem libre / unit!:r:iu\ing 8sRnig /becnnaTHan nOMOLqb nepeBOAquKOB / 03nl l]aluulsl / H$d Qt]NL t]csLzt / Assistance linguistique gratuity 0] 58-17y

Average Passengersper trip

Average stop spacing

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LINE SBCedar Bled. & Stevenson Blvd., Newark to Transbay Terminal, SFvia Cedar Bled./ Newark Blvd./ Union City Bled./ Hesperian BI. l©.#

Ridership by Stop for AM and PM Boardings

0-5

e '-:.e"50

WestboundAM Riders

tOnI 1-100

1 01 -200

© 0-5

-20

21 -50eEastboundPM Riders

(off) e 51 -100

101 -200

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Average Daily Ridership

477 474

2012 2013 2014 2015 2016

AM/PM Peak Span Trips

Ridership Comparison

[IAM Tran sbay

nAM Local

PM Transbay

PM Local

Average Passengers By Trip Per Line60

50

40

30

20

10

.1

u ' 3: 0 CD XZ0 E > ' " -:: 21 x 3 8 $1 :$ $ g " " ' gg ''-

QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]

IS 1 01 891-5470 / free language assistance / Asistencia gratis en su idioma / $!ggiggt©y) / Libreng tulong para sa wiki / H6 hg gimp thing dlch mien phi /?€g! o{ x1 8 / Bait 8TTqT {t6iq?tr / i=]fiJ (:hi .st+ -s.-s / #!iqa)gigxi+# / 4Jiu qli] i].lw / Assist6ncia linguagem litre / unity :nf\l igit3s6nig /becnnaTHan nOMOUjb nepenoAquKOB / 6anlu I)on Dahl / K3a Q]]Nt a61a / Assistance linguistique gratuity 0158-]7Z

 Average Passengersper trip

Average stop spacing

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Alameda-Contra Costa Transit District

1600 Franklin Street . Oakland, CA 94612

ISI OI 89t-4777 ' actransit.org

1 89]-5470 / free language assistance / Asistencia gratis en su idioma / fE$ii#gl©W) / Libreng tulong para sa wika / H6 tro gimp thing dlch mien21 01 x1 81 / ella aITqT Ti6intir / t:+L]J l=hj .su SA / {H#+a)gi$Rilf / IJi-. q.N ix]. / Assist6ncia linguagem litre / untlpr:n \iiT ]GsRnlq /

inaTHan noMOHb nepeBOAquKOB / Oanluul)oooh?s1 / 4$d HINT H tzl / Assistance linguistique gratuite

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SR 17-256Attachment 2

Transbay Tomorrow Passenger Survey Summary

Overview

Between May and July 2017, staff conducted passenger surveys at the Temporary Terminal, onthe Transbay buses and online. Surveying occurred on all Bay Bridge Transbay routes and staff

attempted to retrieve a statistically significant number per line. While not every line received a

statistically significant number of responses, the number of Transbay passenger surveys as a

whole is statistically significant.

The survey asked passengers to provide information regarding their trip method, trip location,

fare payment, satisfaction pertaining to existing conditions/service, preferences regardingfuture resource allocation, as well as socioeconomic and demographic information.Approximately 2,100 surveys were returned and used for this analysis.

The following is an overview of all responses and is broken down into subcategories: Tr/p

Information, Fare Type, Preferences & Trade Offs, Tell us more about you, and AdditionalQuestions or Comments,

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Section IA: Trip Information

Key findings from Section IA: Trip Information

e The vast majority(93%) of riders use Transbay service for work purposes.e 66% of respondents ride Transbay service every weekday(5 days per week).

e 75% of respondents travel to San Francisco everyweekday(5 days per week)

e 40% of respondents said they use another Transbay line.

What is the purpose of your trip?

--1«-1

10% 50% 60% 709b 80% 90% 100qb

Analysis: The vast majority (93%) use Transbay service for work purposes. 2% of riders use

Transbay service for school purposes. 2% use Transbay service for recreationalpurposes.

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How often do you ride AC Transit Transbay lines?

Every Weekday (5 days/week)

Some Weekdays (3-4 days/week)

Occasionally (less than 3 days/week)

Rarely (a few times a month) lll

Everyday Including Weekends (7 days/week)

Some Weekdays and Weekends(3-4

days/weeks

:05 60b 7Q$ $0K 9aq taos

Analysis: 66% of respondents ride Transbay every weekday (5 days per week). Over 84% of

respondents ride Transbaythree or more times a week. This indicates the majority of riders are

daily users; however, 18% commute by other modes a few days a week. Only 4% ofrespondents "rarely" use our Transbay service.

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How many days per week do you travelto/from San Francisco?

Every Weekday (5 days/week)

Some Weekdays (3-4 days/week)

Occasionally (less than 3 days/week)

Rarely (a few times a month)

Everyday Including Weekends (7 days/week)

Some Weekdays and Weekends(3-4days/week)

0q SQb :G+i 3Qh +Qh S0$ ©$ 70% 80$

Analysis: 75% of respondents travel to San Francisco every weekday (5 days per week). 87%

of respondents travel to San Francisco three or more times a week. These indicate that at least9% of Transbay passengers use Transbay service in combination with other modes for theircomm ute.

Do you take other Transbay Lines?

Yes

oqb 10% 20% 30% 40% 50K 60% 70qb 80% 90% 100q6

4

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Analysis: 60% of Transbay respondents do not use another Transbay line while 40% of

respondents use multiple Transbay lines. Often, riders will ride a different Transbay line if that

alternative line is in a close geographicalarea and has a higher frequency. For example, 50% of

Line O passengers will alternate between the O, the OX or the W. 45% of Line F respondents

will also take the C, J or FS.

Section IB: Fare TypeThe following information is in regards to .fare type and method of payment.

Key Findings from Section IB

e

©

e

e

The vast majority (93%) of respondents paid the "adult" fare while riding

Transbay.

93% of respondents use Clipper payments.

81% of respondents paid for their trip using eCash on Clipper.

Only 12% of respondents use the 31day pass on Clipper.

Which type of fare did you pay?

{oo%

80%

4®6

20%

Adult Senior Disabled EuyPusor elms

Other

Analysis: 93% of respondents paid the "adult" fare while riding Transbay. The second highest

percentage paid the "senior" fare at 3%. However many respondents skipped this question

entirely (554 persons).

5

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How did you pay for your trip today?

as LCash Fare -

Transbay

Single Ride

Local Day

Pass plusadditional

TransbayFare

eCash on

ClipperTransbay 31-

Day Pass on

Clipper

Regional TransferTransit Ticket

Connection

IRTC) Sticker

Analysis: 81% of respondents paid for their trip using eCash on Clipper. 12% of respondents

use the Transbay 31-Day Pass on Clipper. 3% of riders use "Cash Fare" for their means of

payment.

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Section IC: Preferences and Trade-offsThe following questions discuss transportation preferences and system trade-offs.

Key Findings from Section IC

e

8

The majority of respondents (85%) took an AC Transit Transbay line to their final

destination. BART was the second most common transportation method forrespondents.

The majority of respondents agreed that Transbay bus stops being convenientlylocated near my home and/or destination. This question in particular received the

highest satisfaction rate among allquestions. 83% of respondents "agreed" or "strongly

agreed" to this question.

The option Ido not have to wait long for another Transbay bus, iflmissed the prior

trip received the highest disproval rating. 42% of respondents "disagreed" or "strongly

disagreed" to this option.

64% of respondents agreed that Transbay service was reliable in the morning, while

55% of respondents agreed it was reliable in the afternoon.

Transbay passengers ranked "reliability" and "frequency" as their #l or #2 tradeoffs.

53% of the respondents who answered this question ranked "reliability" and

"frequency" as #]. or #2

Transbay passengers ranked "Transbay service should be widely available even in areas

with low Transbay demand" as their last preference. 66% of respondents ranked thisstatement last or second to last.

The majority of respondents were willing to walk farther to a bus stop in order to have

faster and more frequent Transbay bus service. 52% of respondents responded "f airly

willing" or "very willing". This question received the highest number of "fairly willing"

and "very willing" responses.

The majority of respondents were not willing to drive, walk, bike, or bus to a transitcenter in order to transfer onto a Transbay bus for faster and more frequent Transbay

bus service. Only 30% of respondents said they would be "fairly willing" or "verywilling

Respondents were relatively indifferent about paying higher fares to cover the cost of

providing more Transbay bus service to areas that currently have little or no service

32% of respondents were "fairly willing" or "very willing" to pay higher fares. 40% of

respondents were "not very willing" or "not willing at all" to pay higher fares. 28% of

respondents were "Neutral"

J

8

e

e

8

e

8

8

7

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Please check allthe Modes of Transportation you would normallytake to your finaldestination.

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AC Transit

Transbay Une

BART 30%

Transpeaaden

UNI

AC TransitLocal Line

Pt iv ateVe hid,e

13%

10%

10%

User/Ly&

:Hryfnlat€r.aXIs

ChariotShutde

S+m Trans

Private!mployer...

.8%/.8%/.8%

.6%/.6%/..5%

eKlnulaK

N: l:sr I.eM.

WestCAT

GQld+rt Gate

0 3k +k

'6 ; k+ + e :

sk

I'i'€ € kd a7 :Q f ' '\ : ''} { ;

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Analysis: 80% of respondents took an AC Transit Transbay line to their final destination

Based on the result above, most passengers use AC Transit in the Weekday Afternoons and

Weekday Mornings; however, very few use the limited Transbay service during the weekends

compared to other options.

©

©

Of the respondents who use Transbay service, 50% use AC Transit's Transbay Service

during Weekday Mornings and 50% use Transbay during Weekday Afternoons. Only

11% of respondents use Transbay on the weekends.

The second most common mode of transportation to San Francisco was BART. BART had

an even distribution between Weekday Morning, Weekday Afternoon and Weekendriders. Walking was the third most common mode of transportation; however walking is

likely to be a first and last mile solution for most commuters.

Private Vehicles and Uber/Lyft were used more on the weekend (17%) when there is

limited Transbay service. Of the people that used Waze/casual carpool as a means oftransportation to and from the city, the majority of these riders utilized Waze/casual

carpool in the mornings.

BART received the highest totalnumber of riders on the weekend.

©

©

10

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Why do you choose to ride the Transbay bus? Please indicate howstrongly you agree or disagree with the following statements.

Transbay bus stops a re conveniently located

near my home and/or destination

lam looking forward to the opening of thenew Transbay Terminal

lam likely to get a seat on a Transbay bus

I enjoy the Transbay experience amenitieslike the free wi-fiand comfortable seats

The Transbay bus has a sufficient span of

service hours to accommodate my morningand afternoon commutes.

The Transbay bus gets me to my destinationIn a reasonable amount of time.

The Transbay bus service in the morning is

reliable.

The Transbay bus service in the afternoon is

reliable.

The scenic view on the Bay Bridge is a

deciding factor in my Transbay commute

Transbay offers a feeling of community that

is not available from other modes.

The Transbay 30 day unlimited ride passmakes the Transbay bus more economical

than other transit modes.

I do not have to wait long for another

Transbay bus, if I missed the prior trip.

®$ 10% 20% 309b 40% 50% 60% 7®6 80% 90% lomb

S:rongly d;sagfee

NANeu:r:l U Agree U StrQng17Agree

Analysis: This question asked why passengers currently ride AC Transit's Transbay service

Using twelve statements, respondents could indicate their agreement with particularcharacteristics of the District's Transbay service.

e Out of all twelve statements, most respondents (83%) agreed with Transbay bus stops

are conveniently located near my home and/or destination. This question in particularreceived the highest agreement rate among allquestions.

11

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e

e

The majority(70%) of respondents agreed or strongly agreed with the statement lam

looking forward to the opening of the new Transbay Terminal.

42% of respondents disagreed or strongly disagreed to I do not have to wait long foranother Transbay bus iflmissed the prior trip. This was the most negative response for

all questions and is a clear indication passengers are not satisfied with the current

frequency of certain Transbay Lines.

75% of respondents agreed they were likely to get a seat on a Transbay bus.

60% of respondents agreed that they enjoy the Transbay experience amenities,indicating this is not the most criticalreason why passengers ride Transbay buses.

68% of respondents agreed that the Transbay bus has a sufficient span of service hours

to accommodate morning and afternoon commutes.

The statement Transbay offers a feeling of community that is not available from other

modes received the highest number of neutralresponses(40%).

66% of respondents answered N/A or neutral when asked if the Transbay 31 day

unlimited ride pass makes the Transbay bus more economical than other transitmodes. This indicates passengers are likely unaware such an option exists or have not

utilized the Transbay 30 day pass.

The scenic view of the bay bridge plays a smallfactor to why respondents ride Transbay

Only 37% of respondents agreed that the view of the bay bridge is a contributing

reason to why they ride the Transbay bus, while 50% of respondents disagreed or

strongly disagreed.

77% of respondents believe the Transbay bus gets them to their destination in areasonable amount of time

Respondents considered the Transbay Bus Service slightly more reliable in the morning

compared to the afternoons. 64% of respondents agreed Transbay was reliable in the

mornings while only 55% of respondents agreed Transbay was reliable in theafternoons, indicating there are more reliability problems in the afternoon commute

e

e

e

e

e

e

e

e

12

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How do you think AC Transit can improve Transbay bus service in thefuture? Please rank the items below in terms of preference from 1 - MostPreferred to 6 -- Least Preferred.

The Transbay bus should be more reliably onschedule.

Transbay bus service should be more

frequent.

The Transbay bus service should have buses

with more seats, like double decker buses.

The Transbay bus stop should be located

near my home.

lthink the Transbay bus should be an all-dayservice.

Transbay service should be widely availableeven in areas with low Transbay demand.

o% iG3 2D% 30% 4D ' 50% eo% 70% 8a% oo%toga

1 2gls US 6

Analysis: Respondents were asked to rank different features by their preference as to how AC

Transit can improve given limited resources. Respondents provided ratings on a scale from I --Most Preferred to 6 - Least Preferred.

e

e

Transbay passengers ranked "reliability" and "frequency ' as their #lor #2

ranked preferences. 53% of the respondents who answered this question

ranked "reliability" and "frequency" as #l or #2

Transbay passengers ranked "Transbay service should be widely available even

in areas with low Transbay demand" as their last preferred characteristic. 66%

of respondents ranked this characteristic last or second to last.

13

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The next three questions explore common TRADE-OFFS in transit. All

answers are valid, but may lead to different outcomes. It is difficult toachieve allof these characteristics at the same time and we want to

understand your preferences to help guide our new plan

How willing would you be to walk farther to

a bus stop in order to have faster and more

frequent Transbay bus service?

How willing would you be to drive, walk,

bike, or bus to a transit center in order to

transfer onto a Transbay bus for faster and

more frequent Transbay bus service?

How willing would you be to pay higher faresto cover the cost of providing more Transbay

bus service to areas that currently have littleor no service?

H0% IG9 2D% 3D$ 40% 50% ea% 70% 8a% go% 18G:

Not willing at all NelveryvAllin4 n Fleulrst U Fairly\n'illiag U verywifirtg

Analysis: Using a criterion of three statements, respondents could individually categorize their

willingness for different trade-offs.

8 Out of allthree statements, respondents were fairly willing to walk farther to a bus stop

in order to have faster and more frequent Transbay bus service. Only 30% ofrespondents said they would not be willing to walk farther to a bus stop. This questionreceived the highest number of "fairly willing" and "very willing" responses.

Respondents were not very willing to drive, walk, bike, or bus to a transit center inorder to transfer onto a Transbay bus for faster and more frequent Transbay bus

service. Only 30% of respondents said they would be in favor of this statement. Thisquestion received the highest number of "Not very willing" and "not willing at all"responses.

Respondents were relatively indifferent about paying higher fares to cover the cost of

providing more Transbay bus service to areas that currently have little or no service

32% of respondents were "fairly willing" or "very willing" to pay higher fares. 40% of

8

©

14

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respondents were "not very willing" or "not willing at all" to pay higher fares. 25% of

respondents were "neutral

Section ID: Tellus more about youThe following information is in regards to Identity, household income, andlanguage pro.ficiency.

Key Findings from Section ID:

Passengers were asked a series of socioeconomic and demographic questions

8

e

e

e

8

8

55% of respondents identify as "White not Latino/Hispanic". 20% identity as "Asian or

Pacific Islander. 7% of respondents identified as "Latino/Hispanic", 6% identity as

"Black/African American". 12% of respondents preferred not to answer this question.

51% of respondents said they have a household income of$100,000 or more

29% of respondents have a household income between $O-$99,000.

97% of respondents speak English "Very Well"

3% of respondents speak English "Well"

61% of respondents do not speak a second language

How do you identify?(Select allthat apply)

15

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\white fntLatino/Hispanic

Latino/Hispanic

AfricanAmericaWBlack

Asian orPacific. . .

I prefer notto &r\sv/cf

Other (plea especify)

10% 20% 3®b WHo 30% 60% 709$ 80% 90% lomb

Analysis: Passengers were asked how they identify.

8 55% of passengers identify as "White not Latino/Hispanic"

e 20% identified as "Asian or Pacific Islander"

e 7% identified as "Latino/Hispanic"

e 7% identified as "African American/Black"

e 12% preferred notto answer this question.

What is your annualhousehold income?

16

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SO - S24,999 lHU5.000 - S

49.999

H0.0C0 . $74.999

$75.000 . S$9,$99

$100.000 -S1+9,999

gn,QOO -g74,999

$173.000 -$199.9$9

$200,000 or

I prefer nottQ &rUV/Cf

®b 10% 20$b 3®6 +036 50% 60q6 709b 80% 90% 10®6

Analysis: Passengers were asked their annualhousehold income. Given the results listed above,Transbay passengers are overwhelmingly "high income" compared to District riders as a whole

e 51% of respondents said they have a household income of$100,000 or more

. 29% of respondents have a household income between $O-$99,000.

e 18% of respondents have a household income of$200,000 or more

How well do you speak English?

17

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Very Well

Well

Less than V/€1.!

O$b 10b 20$b 3H'b ';aG 50% 60q6 70% 80$3 909$ 100$b

Analysis: Passengers were asked how wellthey spoke English

e 97% of respondents speak English "Very Well"

e 3% of respondents speak English "Well"

e Only 3 respondents speak English "Less than well"

Do you speak any languages other than English?

Yes

If y=. Ptez

®b 10% 20q3 3®6 +0;6 50K 6al6 70% 80% 909b10a6

Analysis: Passengers were asked if they speak another language other than English

e 61% of respondents do not speak a second language.

e 39% of respondents speak a second language otherthan English.

What other languages do you speak?

18

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Spanish

Chinese

\qe:nam ese llTagalog

09b 10% 20$b 30$b 4036 50% 6016 70qb 80% 909b lomb

Analysis:

e 58% of respondents speak Spanish.

e 32% of respondents speak Chinese

e 4% of respondents speak Vietnamese

Section IE: AdditionalQuestions or CommentsThe lfollowing information is in regards to additional comments

Key Findings from Section IE

e The three main comments from theTransbayTomorrow survey were "Please Fix the

NextBus App", "Please provide more comfortable seats" and "Please Fixthe Wi-Fi". Other complaints regarding overcrowded buses and "no shows" were also

com mon.

19

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SR 17-256Attachment 3

Transbay Tomorrow Operator Survey Summary

Overview

Bay Bridge Transbay operators were invited to take the operator survey between May and July

2017. The survey asked their opinions regarding Transbay bus stop location, bus stopconsolidation, interlining localroutes with Transbay routes, and recommendations in regards tooperations moving forward. Thirty operators completed the survey, which is a smallsample ofall the operators running Transbay service. While this is not a representative sample of the

approximately 200 Transbay operators, staff considers it usefulfeedback.

Section one provides a general overview of the results, while section two provides a questionby question analysis.

Section One - Key Findings:e 55% of operators felt there were too many stops alongTransbay Lines.

B 69% of operators agreed that stops could be consolidated or removed.

B 64% of operators agreed that there are local routes parallel to the freeway, which couldbe faster.

B 77% of operators agreed that drivers should have the discretion to choose their in-service, no-pick up route after picking up alltheir passengers.

B 72% of operators feel comfortable with the level of training they receive on Transbayroutes.

69% of operators agreed that local boardings affect their ability to operate and drivee ffect ively.

B 67% of operators feel comfortable denying passengers to board the bus if all the seatswere already occupied.

e 74% of operators disagreed with the idea of interlining Transbay routes with localroutes, in regards to vehicle type assignment.

e 54% of operators disagreed with the Idea of interlining Transbay routes with schooltrippers, in regards to vehicle type assignment.

e The most common operator comment/complaint pertained to installing dedicated busonly lanes on the bay bridge or on local San Francisco streets. In addition, many

l

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operators mentioned that school kids often leave messes behind that the driver has to

clean up before they can make a Transbay trip.

Section Two: Question Analysis

Are there too many stops along Transbay Lines?

o$b 10% 20% 3®6 +0;6 50% 6a;6 709b 80% 909b 100%

Analysis: 55% of respondents felt there were too many bus stops along Transbay Lines.However many operators feel there are too many stops only on certain lines. Some operators

metioned Line L hastoo many stops.

Do you think stops can be consolidated or removed?

0Qb 10% 20% 3a6 W: 50% 60% 70% 80% 909b 100%

2

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Page 92: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Analysis: 69% of respondents agree that bus stops can be consolidated or removed. Manyrespondents commented "only on some lines" or "not alllines" but did not specify which linesneed stop consolidation or removal.

What are your thoughts on having a few centralstops along a route(e.g. Park &Ride lots, major transfer/transit connections only) versus the current stopspacing along the routes?

Analysis: The majority of respondents are in favor of having a few central stops along a route

Many operators feel this will speed up running times and on-time performance. Someoperators complained about local riders slowing down Transbay buses; however, manyoperators also said they would feel bad if they left passengers behind if they had enoughstanding capacity.

Are there localroutes parallel to the freeway which could be faster?

®b labs 20% 3®6 40;6 SOK 6016 70qb 80% 90qb 10a'b

Anaylsis: 64% of operators agreed that there are local routes parallel to the freeway whichcould be faster. Lines L LA, O, OX and W were mentioned as lines that have localroutes parallel

to the freeway which could be faster.

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Page 93: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Should drivers have the discretion to choose their in-service, no-pick up route

after picking up alltheir passengers?(i.e. to avoid traffic or congested areas)

O$b 1093 209b 3ab 4ab 50% 6a;8 70% 80% 909b]00qb

Analysis: 77% of operators agreed that drivers should have the discretion to choose their in-

service, no-pick up route after picking up all their passengers. Operators noted that they are

already aware of the highly congested traffic areas and therefore should have the discretion to

choose their in-service no pick up locations. One point of concern is the fact that bus stops at

the end of the line might be disproportionally affected by this strategy because Transbay buses

are usually fullby the time they reach these destinations.

Do you feelcomfortable with the level of training you receive on Transbayroutes?

096 10% 209b 3036 WHo 50% 6a36 70% 80% 909b10a6

4

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Page 94: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Analysis: 72% of operators feelcomfortable with the level of training they receive on Transbayroutes. Respondents for the most part feelvery comfortable; the only complaint that continued

to resurface was the fact that AC Transit should train Transbay bus drivers with the longerarticulated Transbay buses.

Do localboardings affect your ability to operate and drive effectively?

o$3 loSS 20qb 3®6 4a36 30% 60;6 70$$ 80% 90qg lamb

Analysis: 69% of operators agreed that local boarding's affect their ability to operate and drive

effectively. Operators said this is especially a problem on the MCls where the boarding aisle is

narrow and difficult for passengers to maneuver.

Would you feelcomfortable denying passengers to board the bus if allthe seats

were already occupied?

Yes

09$ 10% 20% 3®6 +0% 50% 60% 70% 80% 90%100%

5

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Page 95: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Analysis: 67% of operators feelcomfortable denying passengers to board the bus if allthe seats

were already occupied. Operators said they would not deny passengers if there was a sufficientamount of standing room available. Operators did mention that there should be additional

handles and support beams for standing passengers to improve safety.

What are your thoughts on interlining Transbay routes with localroutes, in

regards to vehicle type assignment?

O$b 10% 20q6 H3$ +0% 50% 60;6 70% 80% 90% lomb

Analysis: 74% of operators disagreed with the idea of interlining Transbay routes with local

routes, in regards to vehicle type assignment. Operators said interlining Transbay routes with

local routes stresses out drivers, slows down service, and plays a huge factor for why buses are

routinely late to the Transbay Terminal.

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Page 96: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

What are your thoughts on interlining Transbay routes with schooltrippers, inregards to vehicle type assignment?

09b 10% 20% 30% 40% sa% 60q6 709b 80% 90% loo$6

Analysis: 54% of operators disagreed with the idea of interlining Transbay routes with school

trippers, in regards to vehicle type assignment. Respondents wrote that school kids often make

large messes in the mornings, thus operators often have to clean the bus before making a

Transbay trip. This slows down service and upsets operators and Transbay passengers whoboard the bus later in the day.

Do you have any thoughts or recommendations for Transbay service in general?

0% 10% 20% 30q6 40% 50% 6036 70e-b 80% 909$10a6

Analysis of responses: Operators recommended that localridership should be limited to localroutes only. Respondents did agree that local boardings slow down running times and oftencontribute to buses being routinely late.

7

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Page 97: STAFF RE PO RT - AC TransitPublic Meetings and Guerilla Outreach Staff conducted four public meetings: two in the East Bay on weekends and two in San francisco near the Temporary Terminal

Do you have any thoughts or recommendations for a specific Transbay Line?

Yts

0$3 10b 209b 30% 4a6 S0$$ 601,b 70$$ 80% 90$b10C3b

Analysis of responses

Traffic delays on the Bay Bridge and on local San Francisco streets is a major concern for

operators. Respondents suggested more dedicated bus only lanes and additionalqueue jumps

to speed up running times.

Operators also expressed concern regarding overcrowded buses. Many buses traveling to San

Francisco are packed with standing passengers who routinely complain to operators. This is

especially true on the G and FS. Multiple respondents suggested the MCls should not allow

standing passengers because there are no support beams to hold onto.

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