ready your organization for mobile bpm: bpm on the go with ibm worklight
DESCRIPTION
TRANSCRIPT
Ready Your Organization for Mobile BPM: BPM on the Go with IBM Worklight
Curtis Miles IBM Technical Specialist Business Process + Decision Management + Mobile May 13, 2014
Agenda
Why Mobile Smarter Processes • Use Case Patterns and Benefits
What’s in the box • Adoption Patterns
Demo and technical details • An example of a mobile-enabled Smarter Process
2
growth in mobile process reinvention by 2015 to $7.6B
growth in mobile app development services by 2015 to $5.6B
Ultimately, mobile apps must drive processes to deliver business value
~ Mobile Engagement Demands Process Transformation, Forrester 2013
Mobile process reinvention will drive future mobile growth
Mobile Smarter Processes enables 3 use cases patterns
Customer Engagement Ecosystem of Everything Workforce Empowerment
Snowed in airports take advantage of mobile, process and decisioning capabilities
Smarter Process creates outcomes from mobile interactions
Personalized, differentiated & location aware responses: Priority rebooking & lounge access, Free beverage & free wifi or Notify to stay home
Increase workforce effectiveness Staff scheduling processes
recall emergency workers Redirect workers dynamically
based on emerging conditions
Ecosystem driven processes sense and correct situations: Baggage reroutes itself Runway sensors detect debris
and automate clearance
Patterns and benefits of a Mobile Smarter Process
Internet of People
Internet of Things
Suppliers & logistics
management
Ecosystem Driven Process
Workforce assignment
Task & exception
management
Streamlining data capture
Workforce Enablement
Engaging interactions
Self Service
Context based offers
Customer Engagement
Greater accuracy
Increased personalization
Reduced capital
expense
Continuous engagement
Streamlined tasks
Timely actions
Instant Information
Cost Speed Quality
Access Alerts, SMS, mobile
email for convenience & timeliness
Process digitization
Pictures, digital signatures
Context Location (GPS),
speed (accelerometer), social interaction
Mobile Enablers of Process
Patterns Value Drivers and Benefits
What’s in the box…
Powerfully Simple Choices for Mobile Smarter Process
IBM Business Process Manager Mobile Application
No additional software
Leverage BPM skill set
Leverage Coaches
Leverage Device Services based on HTML
Out of the Box
Worklight Mobile Application
Leverage reference Worklight artifacts like the Adapter
Leverage BPM + Worklight skill set
Can leverage Coaches
Leverage Device Services based on Worklight APIs and HTML
Using Worklight
Custom Mobile Application
Choice of mobile implementation
Leverage REST APIs for BPM
Can leverage Coaches
Leverage Device Services based on APIS
Custom Mobile Application
iOS App for Mobile Users: Task Forms & Coaches Flexible access to promote broader adoption
Simple task forms and intelligent “coaches” guide user inputs
V8 REST APIs and Tester Support Mobile Apps IBM BPM V8 Process Portal and iOS Mobile App use this API
With IBM Business Process Manager V8.5 IBM mobile solutions for business process management
Non-production entitlement to Worklight Enterprise Edition with IBM BPM V8.5
Develop and test custom IBM BPM mobile applications using Worklight
Leverage the IBM BPM APIs and Coaches
Accelerate development of customer ready mobile experiences
Leverage business decisions from mobile devices
Accelerate delivery of mobile applications with new sample coach views delivered via an IBM BPM mobile ready toolkit
Leverage mobile device specific features
Updated Worklight sample for use as starting point implementation including Adapter to call BPM REST APIs
New sample BPM controls targeted to deliver common mobile experiences – Location, Camera, Mobile UI Layout
What’s new with V8.5.5
Responsive Coach Design with IBM BPM
Design responsive Coaches for use on multiple form factors.
Playback coaches prior to deployment
Make Mobile part of Coach Design
Leverage Responsive Coaches in any external user interfaces including Worklight and custom mobile applications
IBM mobile solutions for business process management
Lite Coach Views to help deliver a true mobile experience
Leverage a Technology Demonstration of lightweight coach views targeted to delver a more responsive mobile experience
Accelerate development of customer ready mobile experiences
Coach views that look native to the device
Client Side Human Services Cached and executed in a browser
New Web based Human Service and Coach Editor
Responsive Coaches Adapt to Screen Size
Adapt to screen size change by click to show
Adapt to screen size by (1) layout change (2) collapsible
Design Time Coach Configuration by Screen Size
WYSIWYG Styling
A new “Position” tab has been added to the coach & coach view editor to allow user to easily adjust some common settings of a coach view: width, height, padding etc with immediate design time feedback on the Canvas
16
What is Client Side Human Service (CSHS) • User interface including page transition executed in a Brower • Behave like Web 2.0 Application with UI and data separation • Cacheable Coach Page HTML and Human Service Model without
instance data
Performance Improvement • Reduce number of server requests • Reduce number data size • Reduce server side resources
Program Model Improvement • User Interface and Service (Data) Separation • Client Side Script Step is an extension to Coach, allowing client side
Coach validation
17
BPM 8.5.5 Client Side Human Service
Industry Accelerators for Mobile Smarter Process Best of Both Worlds
Flexibility of BPM, ODM
Time Value Out of The Box
Time to Value Faster Implementation Best Practices Built-in
Flexibility Tailor to your specific needs
Easily adapt to change
IBM Business Process Management &
Operational Decision Management provide more flexibility than
vertical OOB solutions
Don’t want to start from scratch? Leverage our
pre-built industry accelerators
Available on IBM BPM On Cloud
Available with Mobile to enable your Business Innovation
Industry Accelerators
IBM was named as a leader in Gartner Magic Quadrant for Intelligent Business Process Management Suites & Mobile Application Platforms
Mobile Application Platforms
Mobile-enabled Smarter Process brings IBM’s proven expertise together
Intelligent Business Process Management Suites
Mobile Smarter Processes drives differentiated business operations for greater customer experience and top line growth by:
Enabling radical simplification of every customer interaction by reinventing the process through mobile
Taking advantage of new mobile contextual opportunities (GPS, accelerometer, digital signatures, sensors etc) to drive the process and engage the customer in new ways
Create Business Moments with customers wherever and whenever.
Engage the customer with Mobile Smarter Processes
ibm.com/smarterprocess
Demos: http://www.ibmmobiledemos.com/
Apps & Samples: lBM BPM Mobile Application for iOS: https://itunes.apple.com/us/app/id514082860?mt=8
IBM BPM Mobile Applications: http://wiki.bpmwiki.com/display/samples/Mobile+apps
IBM BPM V8.5 Worklight sample with mobile coach views: http://wiki.bpmwiki.com/display/samples/Worklight+Sample+with+Mobile+Coach+Views+for+BPM+8.5
Next Steps: Conduct a Discovery Workshop or a Quick Win Pilot
Learn more about Mobile Smarter Processes