real-time bi in the cloud, enabling operational responsiveness ramesh loganathan vp (products) &...
TRANSCRIPT
Real-time BI in the cloud,Enabling Operational Responsiveness
Ramesh Loganathan
VP (Products) & Center Head- Progress Software Hyderabad
Speaking at Silicon India’s Cloud Developer Conference
May 14 2011. Bangalore.
© 2011 Progress Software Corporation. All rights reserved.2
Our perspective, In the next 45 minutes..
•As cloud adoption gets main stream, enterprise IT solutions are spread across the intrranet and the
extended extranet leveraging web based infrastructure/platforms and SaaS solutions.
•In this very heterogenous and distributed solution landscape, business intelligence offers some
opportunities and challenges.
•This session will deliberate on some of the opportunities now possible for realtime business intelligence, visibility
and control in the cloud.
© 2011 Progress Software Corporation. All rights reserved.3
www
Emerging enterprise IT landscape
virtualization
platform
5
appservicesUI
enterprise
intranet
1
3
2
4
appservicesUI
appservicesUI
Users
access on
www
!
Web based Admin
www
Amazon
EC2 S3s3
5
appservicesUI
SaaS
5
appservicesUI
hosted
virtualization SaaS
cloud
Google App engine
5
appservicesUI
PaaS
events
5
Event EngineBAM
…
Managed; Clear SLAs; SOA; Scaleable;
Managed; Clear SLAs; SOA; Scaleable;
Virtualized; Dynamic provisioning; Location transparency
Virtualized; Dynamic provisioning; Location transparency
SOA. Web2.0. Dist Management
SOA. Web2.0. Dist Management
The ‘business pipeline’ in the cloud…
© 2011 Progress Software Corporation. All rights reserved.4
Processes in the cloud
Sales &
Outbound
Processing
Routing
Intermodal
Services
Billing
Collections
Planning &
Dispatching
Carrier Determination
Planned Tenders
Claims Reconciliation
Invoicing Engines
Settlement
Customer
Customer Service
Domestic
Trade Services
International
Warehousing & Distribution
MRO
Carrier Optimization
Crew Mgt
Goods
Mgt
HRMSContract
Services Warehouse Mgt
Asset Mgt
Project Mgt
Document Mgt
Business Process
Business processes that span people, systems and departments
www
© 2011 Progress Software Corporation. All rights reserved.5
Traditional Business Intelligence = Rear View Mirror
© 2011 Progress Software Corporation. All rights reserved.6
“Flash Crash”:Regulators Found out at the End of the Day
Visibility
Response
What is needed:
Operational
Responsiveness
© 2011 Progress Software Corporation. All rights reserved.7
EconomicRecovery
Mergers and Consolidation
Regulatory Changes
Changing Customers
Industry In Transition
• Dodd-Frank, Basel II/III, …
• Liquidity and risk
• Increasing profits, yet fewer
creditworthy customers
• More large banks
• Collapsing supply chain
• Shifting demographics
• Increase in channels
While Needing to Drive Increased Shareholder Value
© 2011 Progress Software Corporation. All rights reserved.8
The Questions We Are Hearing ..
How do I…
Protect margins given rising compliance costs?
Increase cross-sell / up-sell and reduce attrition?
Gain new insight into on-boarding operations?
Stay ahead of fraudsters?
Integrate disparate system silos?
Effectively analyze all my information and make faster decisions?
© 2011 Progress Software Corporation. All rights reserved.9
Example: Responsive Fraud Prevention
Real-time fraud detection, correlation and prevention
Flexible solution that can be quickly customized to evolving fraud threats
Reduce response time from hours tominutes
Progress Proof Point:
Monitor fraud across silos
Solution:
Responsive Fraud Prevention
Rapidly create and continuously customize real-time monitoring and applications that detect and
prevent fraud, while effectively managing the response
SEB in Estonia implemented card fraud
prevention using a Progress solution,
reducing the time to process suspected
abuse from 5 hours to 5 minutes.
© 2011 Progress Software Corporation. All rights reserved.10
Responsive Regulatory Compliance
Unified and interactive view of compliance and associated risk
Flexible solution that can be quickly customized to changing compliance
mandates
Respond to non-compliance eventsbefore they happen
Progress Proof Point:
Firm-wide view of compliance, risk,
and liquidity
Solution:
Responsive Regulatory Compliance
Provides a holistic, real-time view of regulatory processes and associated levels of risk with the
ability to immediately respond to non-compliance events before they happen
BoA deployed a Progress solution to
handle cash transaction reporting, replacing a
manual effort, eliminated 2 applications and saw a
50% workload improvement while
handling over 10,000 transactions a day.
© 2011 Progress Software Corporation. All rights reserved.11
Demand for Responsiveness, everywhere
Typical Business SLAs
Algorithmic trading100 ms 20 ms
Call center inquiries 8 hr 10 sec
Supply chain updates1 day 15 min
Phone activation1 min
0.5 hour Refresh data warehouse
Track financial position5 min1 day
Airline operations20 min 30 sec
Trade settlement2 hrs.
Build-to-order PC 4 weeks 1 day
weeks days hours minutes seconds
Responsiveness is the key to surviving the
pace of competition
3 days
1 week
5 days
Source:
mail express fax e-mail Document transfer
© 2011 Progress Software Corporation. All rights reserved.12
Continuously anticipate problematic events and re-prioritize to keep planes
in the air and passengers happy
Dynamically up-sell based on customer activity, context and location
Investigate potentially fraudulent activity while it’s happening and prevent it from
spreading
The changing BI Imperative: Not What’s happened or happening, But What Will Happen
Enterprises need to be Operationally Responsive. In real time.
Real time BI!
© 2011 Progress Software Corporation. All rights reserved.13
Making sure the right things happen, in the right way, at the right time, every time, even
when the unexpected happens.
Being Operationally Responsive, means..
© 2011 Progress Software Corporation. All rights reserved.14
Enablers for Operational Responsiveness
Continuously improve your business’ Operational
Responsiveness
Continuous Business Process
Improvement
Immediate Sense-and-Respond
Real-time Business Visibility
© 2011 Progress Software Corporation. All rights reserved.15
Business Process Management (BPM)enables Operational Responsiveness
Automatic visibility into processes
Ability to sense-and-respond within the process
Agility to improve the processes
Automate notificationsAutomate
notifications
View status of process “in flight”
View status of process “in flight”
Augment processwith additional worksteps
Augment processwith additional worksteps
© 2011 Progress Software Corporation. All rights reserved.16
But, Only a small part of biz processes automated
Semi-structured System
interactions(limited visibility)
Semi-structured System
interactions(limited visibility)
Unstructured human
interactions(no
visibility)
Unstructured human
interactions(no
visibility)
Structured Segments
(explicitly modeled)
Structured Segments
(explicitly modeled)Structuredwith BPM
Semi-structured
Unstructured
75%
20%
5%
While BPM is a nearly $2 billion market, growing 20%+ annually, and emerging as a
best practice for improving processes, it will be many years before its adoption is complete
ERPCRM
PoS
SFA SCM
Finance
SCM
CRM
TrackingService
Adapter
Adapter
Integration Broker
ERPCRM
PoS
SFA SCM
Finance
SCM
CRM
TrackingService
Adapter
Adapter
Integration Broker
© 2011 Progress Software Corporation. All rights reserved.17
The cloud dimension.. Processes in the cloud
Sales &
Outbound
Processing
Routing
Intermodal
Services
Billing
Collections
Planning &
Dispatching
Carrier Determination
Planned Tenders
Claims Reconciliation
Invoicing Engines
Settlement
Customer
Customer Service
Domestic
Trade Services
International
Warehousing & Distribution
MRO
Carrier Optimization
Crew Mgt
Goods
Mgt
HRMSContract
Services Warehouse Mgt
Asset Mgt
Project Mgt
Document Mgt
Business Process
Business processes that span people, systems and departments
www
© 2011 Progress Software Corporation. All rights reserved.18
Challenge: You Can’t Rip/Replace Critical Business Applications
Business improvement in mission-critical systems
Changing the engines on
an airliner while in flight
=
© 2011 Progress Software Corporation. All rights reserved.19
CRM ERP
Logistics
Product catalog
SAPOracleSiebel
Warehouse status
SAP shipping
App Layers
Tier 1: Apps
Tier 2: Biz Processes
Tier 3: Enterprise wide visibility
Distrubuted across Orgs. Distrubuted across Orgs. On the web/cloudOn the web/cloud
© 2011 Progress Software Corporation. All rights reserved.20
CRM ERP
Logistics
Product catalog
SAPOracleSiebel
Warehouse status
SAP shipping
Gaining Visibility through Mapping to Process
© 2011 Progress Software Corporation. All rights reserved.21
CRM ERP
Logistics
Product catalog
SAPOracleSiebel
Warehouse status
SAP shipping
Immediate Sense-and-Respond
© 2011 Progress Software Corporation. All rights reserved.22
CRM ERP
Logistics
Product catalog
SAPOracleSiebel
Warehouse status
SAP shipping
Immediate Sense-and-Respond
© 2011 Progress Software Corporation. All rights reserved.23
Event driven solution layer imperative:Correlating & Responding to Business Patterns
EventCorrelator
“Situational awareness” to act immediately on opportunities or threats to the business
“Sense and Respond” to increase responsiveness by automating decisions
Applications (CRM, ERP, Web etc.)
Devices (GPS, Sensors, RFID etc.)
Feeds (Markets data, News etc.)
© 2011 Progress Software Corporation. All rights reserved.24
Consider the logistics process..
1. Customer Request for Outbound Service (via phone, email, EDI, fax)
2. Appointment for Pickup – Service Provider schedules pickup
3. Routing Assignment Scheduling (Equipment, crew, intermodal options, delivery windows…)
4. Intermodal Notification (Anticipate inbound schedule crew, equipment,… )
5. Outbound Origination (Shipments in transit)
6. Location Updates with current location several times en route
7. Alert Intermodal Carrier - Delayed Inbound
8. Outbound Delivery to Intermodal Service- Reschedule Equipment and crews
9. Intermodal Outbound – Shipment in Transit
10. Location Updates with current location several times en route
11. Late Arrival- Shipment arrives late at customer.
12. Drop Off. Proof of Delivery (POD) received.
13. Reconciliation. Customer reports damaged goods and SLA violation.
1. Customer Request for Outbound Service (via phone, email, EDI, fax)
2. Appointment for Pickup – Service Provider schedules pickup
3. Routing Assignment Scheduling (Equipment, crew, intermodal options, delivery windows…)
4. Intermodal Notification (Anticipate inbound schedule crew, equipment,… )
5. Outbound Origination (Shipments in transit)
6. Location Updates with current location several times en route
7. Alert Intermodal Carrier - Delayed Inbound
8. Outbound Delivery to Intermodal Service- Reschedule Equipment and crews
9. Intermodal Outbound – Shipment in Transit
10. Location Updates with current location several times en route
11. Late Arrival- Shipment arrives late at customer.
12. Drop Off. Proof of Delivery (POD) received.
13. Reconciliation. Customer reports damaged goods and SLA violation.
1
2
3 4 5 6
5
78
10
11
136 98 12
Distrubuted across Orgs. Distrubuted across Orgs. On the web/cloudOn the web/cloud
© 2011 Progress Software Corporation. All rights reserved.25
Sales &
Outbound
Processing
Routing
Intermodal
Services
Billing
Collections
Planning &
Dispatching
Customer Service
Claims Reconciliation
Carrier Determination
Planned Tenders
Invoicing Engines
Settlement
Customer
Domestic
Trade Services
International
Warehousing & Distribution
MRO
Carrier Optimization
Crew Mgt
Goods
Mgt
HRMSContract
Services
Asset Mgt
Warehouse Mgt
Project Mgt
Document Mgt
Event & Information Network
Real-time visibility into the biz flowsThe Transportation & Logistics Value Chain
© 2011 Progress Software Corporation. All rights reserved.26
Sales &
Outbound
Processing
Routing
Intermodal
Services
Billing
Collections
Planning &
Dispatching
Customer Service
Claims Reconciliation
Carrier Determination
Planned Tenders
Invoicing Engines
Settlement
Customer
Domestic
Trade Services
International
Warehousing & Distribution
MRO
Carrier Optimization
Crew Mgt
Goods
Mgt
HRMSContract
Services
Asset Mgt
Warehouse Mgt
Project Mgt
Document Mgt
Event & Information Network
Real Time Business Visibility
Visibility, into failuresThe Transportation & Logistics Value Chain
© 2011 Progress Software Corporation. All rights reserved.27
Sales &
Outbound
Processing
Routing
Intermodal
Services
Billing
Collections
Planning &
Dispatching
Customer Service
Claims Reconciliation
Carrier Determination
Planned Tenders
Invoicing Engines
Settlement
Customer
Domestic
Trade Services
International
Warehousing & Distribution
MRO
Carrier Optimization
Crew Mgt
Goods
Mgt
HRMSContract
Services
Asset Mgt
Warehouse Mgt
Project Mgt
Document Mgt
Event & Information Network
Immediate Sense & Respond
Sense & RespondThe Transportation & Logistics Value Chain
© 2011 Progress Software Corporation. All rights reserved.28
Sales &
Outbound
Processing
Routing
Intermodal
Services
Billing
Collections
Planning &
Dispatching
Carrier Determination
Planned Tenders
Claims Reconciliation
Invoicing Engines
Settlement
Customer
MRO
Equipment Scheduling
Warehouse Mgt
Asset Mgt
Project Mgt
Document Mgt
Routing
Customer Orders
Domestic
Trade Services
International
AlliancesEquipment Scheduling
Crew Mgt
HRMSContract
Services
RoutingGoods
Mgt
Events
Tying it all together- integrated view
About Progress
© 2011 Progress Software Corporation. All rights reserved.30
Progress Responsive Process Management Suite
Financial Services Accelerators
Travel & Logistics Accelerators
Communications Accelerators
Enterprise Integration Data Services
© 2011 Progress Software Corporation. All rights reserved.31
Driving Your Business with Responsive Process Management (RPM)
© 2011 Progress Software Corporation. All rights reserved.32
Progress Products Are Deployed In TheTop Top Companies Around The World
20 of the top 20 Banks20 of the top 20 Banks
9 of the top 10 Telco Companies9 of the top 10 Telco Companies
8 of the top 10 Insurance Companies8 of the top 10 Insurance Companies
7 of the top 10 Airlines7 of the top 10 Airlines
7 of the top 10 Hotels7 of the top 10 Hotels
4 of the top 5 Retailers 4 of the top 5 Retailers
3 of the top 5 Transport & Logistics Companies3 of the top 5 Transport & Logistics Companies