real-world data governance: data governance roles & responsibilities

1

Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com

Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG

1


Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG

Real-World Data GovernanceData Governance

Roles & ResponsibilitiesMonthly Webinar Series Hosted by DATAVERSITY

Robert S. Seiner – KIK Consulting / TDAN.comFebruary 19, 2015 – 2:00 p.m. EST

Robert S. SeinerKIK Consulting & Educational Services – KIKConsulting.com

The Data Administration Newsletter – TDAN.com

Presenter

Presentation Notes

Robert S. Seiner KIK Consulting & Educational Services, LLC The Data Administration Newsletter, LLC Post Office Box 112571 Upper St. Clair, Pennsylvania, USA 15241 412.220.9643 Office 412.220.9644 Fax

22





2

• Non-Invasive Data Governance:The Path of Least Resistance and Greatest SuccessISBN 9781935504856 / Technics Publishing – September 1

• KIKConsulting.comHome of Non-Invasive Data Governance™

• DATAVERSITY EventsEnterprise Data World 2015Progressive Topics in Data Governance: Big Data, Agile and the IoT (Tutorial 3/30)

Data Governance & Information Quality (DGIQ) Conference 2015Getting Started with Data Governance (Tutorial 6/8)Advanced Metadata Requirements for Data Governance (Tutorial 6/8)Applying Data Governance to Agile Projects (Session 6/9)

Real-World Data GovernanceCurrent Events

33





3

• Real-World Data Governance – Monthly Webinar Series– March 19, 2015 – Data Governance Best Practice Criteria *– April 16, 2015 – Data Governance Framework Components– May 21, 2015 – Build Your Own Data Governance Tools– June 18, 2015 – Everybody is a Data Steward – How to Deal with it– Third Thursday of Every Month at 2pm EST * w/guest

– Register On-Line at DATAVERSITY.net or KIKConsulting.com

Real-World Data GovernanceUpcoming Webinars

44





4

• Well thought out data governance roles and responsibilities lie at the heartof successful data governance programs.

• All activities focus on the roles.

• From how we recognize stewards and apply governance, to how we engageand communicate with the people in the roles – the roles become theoperating model for how governance works.

Data Governance Roles & ResponsibilitiesAbstract

55





5

• Join Bob Seiner for this month’s installment of the DATAVERSITY Real-World Data Governance webinar series focused on defining an operatingmodel that can be assimilated to your organization.

• This model includes an easy-to-explain set of roles and responsibilitiesaligned with how your organization functions.

• The session will cover:– Executive, Strategic, Tactical, Operational and Support Roles– How to recognize your stewards and other roles– How to apply roles consistently through all facets of your program– Providing incentive for active involvement

Data Governance Roles & ResponsibilitiesAbstract

66





6

• Data Governance– Data Governance is the Execution and Enforcement of Authority

Over the Management of Data and Data-Related Resources.

• Data Stewardship– Data Stewardship is the Formalization of Accountability

Over the Management of Data and Data-Related Resources.

Data Governance Roles & ResponsibilitiesDefinitions

77





7

• Non-Invasive Data Governance™– The practice of:

• applying formal accountability & behavior • through non-invasive roles & responsibilities• to existing and / or new processes• to assure that the definition, production & usage of data• assures regulatory compliance, security, privacy, protection & quality.

– Non-Invasive describes how governance is applied to assurenon-threatening management of valuable data assets.

– The goal is to be• Transparent• Supportive• Collaborative.

Data Governance Roles & ResponsibilitiesDefinitions

88





8

• The DATA is not governed.

• PEOPLE’S BEHAVIOR associated with data is governed.

• PEOPLE’S ROLES & RESPONIBILITIES must be defined/enforced to be governed.

Data Governance Roles & ResponsibilitiesBeing Logical About R&R

99





9

• The Approaches to Data Governance Roles & Responsibilities– Non-Invasive Approach

• Identifying and recognize people into roles rather thanassigning people into roles.

• Leveraging existing responsibility

– Command and Control Approach• Assigning people into roles• Giving people new responsibilities

– 2” x 4” Approach• Data Governance is “Not Optional”• People will have to make time

Data Governance Roles & ResponsibilitiesApproaches

1010





10

• The Operating Model is made up of:– The Levels– The Domains– The Diagrams– The Roles– The Responsibilities– The Application of the Roles to the Processes– The Communications to the Roles

Data Governance Roles & ResponsibilitiesThe Operating Model

1111





11

• The Role Levels– Executive Level – Enterprise Leadership– Strategic Level – Business Area Leadership– Tactical Level – Cross Business Area Accountability– Operational Level – Per Business Area Accountability– Support Level – Sustenance & Supportive Accountability

Data Governance Roles & ResponsibilitiesThe Levels

1212





12

• The Domains – Where to Start– Burning Platform

• Govern Domains of Data– Focus on a specific subject area– Usage of subject area in the name of the program

• Reason to Implement Data Governance Across the Business– To protect the data– To extract & share data for decision making– To improve analytical capabilities– To gain insight and value from Big Data

Data Governance Roles & ResponsibilitiesThe Domains

1313





13

• The Domains – Data Subject Areas– Customer– Supplier– Product– Material– Finance– Employee– Student– Facility

Data Governance Roles & ResponsibilitiesThe Domains

1414





14

Data Governance Roles & ResponsibilitiesThe Diagrams – The Pyramid

1515





15

Data Governance Roles & ResponsibilitiesThe Diagrams – Common Data Matrix

1616





16

• Executive Level – Enterprise Leadership– Senior Management / Steering Committee– Made up of C-level individuals (or similar)– Committee may already exist– Identify people in their part of the organization for Data Governance Council– No specific day-to-day or monthly data governance activities

… except to be reported to – Data Governance Program Status– Support, Sponsorship and Understanding of Data Governance– Data Governance / Council becomes an agenda item at meetings

Data Governance Roles & ResponsibilitiesExecutive Roles

1717





17

• Strategic Level – Business Area Leadership– Data Governance Council– Often aligned with, or assigned by, an Executive level member– Direct accountability to Executive level– Often an alternate will be identified as a ‘stand in’

Data Governance Roles & ResponsibilitiesStrategic Roles

1818





18

• The Data Governance Council Consists of Strategic Representatives of Business Divisions & Information Technology.

• Why do we need a Data Governance Council?– Coordination of Data Governance Activities Across Divisions– Cooperation Assurance Across Divisions– Communications Assurance Across Divisions– Comprehensive Risk Management Across Divisions– Consistency in Ability to Apply Discipline Across Divisions


1919





19

• What does a Data Governance Council Do? – Become educated in what Data Governance means, how it can and will work for

the organization and what it means to embrace Data Governance and activateyour Enterprise Data Stewards (Data Domain Stewards).

– Approve things that need to be approved – i.e., Data Policy, Data RoleFramework, methods, priorities, tools, …

– Push Data Governance into their areas by actively promoting improved datagovernance practices.


2020





20

• What does a Data Governance Council Do? – Make decisions at a strategic level in a timely manner given the appropriate

knowledge to make that decision.– Meet regularly (or send alternate), read minutes to stay informed of Data

Governance Program activities.– Identify and approve of pivotal data governance roles including cross-enterprise

domain stewards and coordinators.– Advise the Data Governance Council Owner in applying data governance to Risk

Management, Compliance, Business Unit-specific governance interests.


2121





21

• How much of a time commitment is there for Council Members:– Monthly Data Governance Council Meetings

Council Consists of Representatives from All DivisionsMeetings Scheduled by Council OwnerMeeting Agenda and Facilitation by DGPT – Minutes, Action Items, …Meeting Time 60 to 90 minutes a month


2222





22

• How much of a time commitment is there for Council Members:– Availability to Read / Review / Comment / Recommend / Approve …

Data Policy & MandatesData Governance Roles & ResponsibilitiesPro-Active and Reactive Data Governance ActivitiesTime needed varies 60 to 90 minutes a month


2323





23

• How much of a time commitment is there for Council Members:– Availability to Resolve Data Issues Escalated to the Strategic Level

~5-10% of Data Issues Get Escalated to this LevelHigher Percentage Indicates Deficiency in Tactical LevelIssues Not Resolved at Council MeetingsTime commitment varies according to number of escalated issues


2424





24

• Tactical Level – Cross Business Area Accountability– Data Domain Stewards – per subject area of data / data domains

• Enterprise Data Stewards• Data Custodians• Subject Matter Experts

– Data Steward Coordinators – per business area• Data Governance Planning / Program Team

Data Governance Roles & ResponsibilitiesTactical Roles

2525





25

• Responsibilities of the Data Domain Stewards:– Responsible for ‘enterprise’ management of a domain of data.– Identified by position (or person) as part of a single business unit or functional

area.– When acting in role of data domain steward, affiliation to business unit becomes

secondary.– Involved/facilitator in cross business unit resolution of data definition,

production and usage issues.– May or not be the authority (decision maker). Depends on position in the

organization.


2626





26

• Responsibilities of the Data Domain Stewards:– Responsible for escalating well-documented issues to the strategic level with or

without recommendation.– Responsible for documenting data classification rules, compliance rules, business

rules for data in their domain (may delegate this).– Responsible for making certain the rules are communicated to all stakeholders of

data in that domain (may delegate).– Responsible for participating in tactical groups (with other domain stewards,

steward coordinators, and operational stewards) for finite periods of time to address specific issues and projects related to theirdomain and business unit. I call these “Tactical Steward Teams”.


2727





27

• Data Domain Stewards Traits– Vision of what the future of data as an asset looks like– Looking for ways to improve the status quo– Ability to motivate the organization– Set an example of data-related behavior– Team players– Diplomatic– Personal interest, intuitive ability and communication skills

to facilitate issue resolution to achieve a “win-win.”


2828





28

• Responsibilities of the Data Steward Coordinators:– Act as the point communications person for distributing rules and regulations per

domain of data to the operational stewards in their business unit (and makingcertain that the operational data stewards understand the rules & risks).

– Act as the point communications person for their business unit to document andcommunicate issues pertaining to specific domains of data to the proper datadomain steward.

– Act as the point person in the Common Data Matrix (or data steward repository)regular change control process.


2929





29

• Responsibilities of the Data Steward Coordinators:– Identify the operational stewards of data per domain for their business unit. This

typically requires research and inventory time for the Data Steward Coordinator.– Work alongside the Data Domain Stewards and operational data stewards on

specific Tactical Data Steward teams that are set up for the duration of issueresolution or project focused task.

– The Data Steward Coordinator typically has no decision making authority butplays a pivotal role in data governance and data stewardship success.

– In the CDM, they should fill in the operational data stewards per domain for thedomains in which their business unit are stakeholders. This may require thecoordinator to research exactly how and what data is being defined, producedand used in their business unit.


3030





30

• Operational Level – Per Business Area Accountability– Operational Data Stewards – people with relationship to data

• Business Data Stewards• Data Definers• Data Producers• Data Users

– “Deputy” Data Stewards – everyone else

Data Governance Roles & ResponsibilitiesOperational Roles

3131





31

• Rules for Becoming a Data Steward

1. A Data Steward can be absolutely anybody.

2. Being a Data Steward describes a relationship to data and is not a position.

3. A Data Steward is not hired to be a Data Steward.

4. A Data Steward does not need to have the title of “Data Steward”.

5. A Data Steward does not have to be told how to do their job.

6. Public or Industry Data Steward Certification is a load of bunk.

7. There is more than one Data Steward for each type of Data.

8. Data Steward training should be focused on “Formalizing Accountability”.

Data Governance Roles & ResponsibilitiesOperational Roles Rules

3232





32

• Responsibilities of the Operational Data Stewards:– Defining the data that will be used by the organization, how that data will be used,

and how that data will be managed. – Data Definers– Producing, creating, updating, deleting, retiring, archiving the data that will be

managed. – Data Producers– Using data to perform their job and processes. – Integrity of data usage. – Data Users


3333





33

• Responsibilities of the Operational Data Stewards:– Participate in creating/reviewing/approving data definitions– Participate in the integrity and quality of data definition– Producing, creating, updating, deleting, retiring, archiving data.– Integrity and quality of the data created or updated in their dept or process.– Following the rules associated with identifying and classifying data access levels– Identifying and documenting regulatory and legal/risk issues – Supporting / sharing knowledge w/ other stewards– Communicating new / changed business requirements to individuals who may be

impacted and can influence change– Communicating concerns, issues and problems with data to the individuals that

can influence change


3434





34

• Support Level – Sustenance & Supportive Accountability– Data Governance Planning / Program Team– Data Governance Partners

• Information Technology• Risk Management – Regulatory & Compliance• Project Management Office• Agile Project Teams• Information Security• Centers of Excellence / Working Teams

Data Governance Roles & ResponsibilitiesSupport Roles

3535





35

• Responsibilities of the Data Governance Planning / Program Team:– Planning Team evolves into the Program Team– Participate in Data Governance Program Development– Architect Solution & Framework– Assist in Administering the Program– Facilitate the Data Governance Council meetings


3636





36

• Responsibilities of the Data Governance Planning / Program Team:– Participate in the Development & Delivery of

Education, Awareness & Mentoring Materials– Report Results to Data Governance Council– Participate in the Development & Delivery of

Data Governance Policies, Standards, Guidelines, and Procedures– Assist in Defining Data Quality Metrics for Periodic Release– Support Data Quality Issue Analysis & Remediation for “Strategic” Data– Conduct Audits to Ensure Components are in Place for Improving the Program


Not represented on the Common Data Matrix.

3737





37

• Responsibilities of the Data Governance Partners:– Focus on Consistent Protection/Classification of Data by Data Classification– Responsible for Technical Data Handling to Meet Data Classification – Secure Infrastructure On Behalf of the Business Units– Managing Projects to assure appropriate Data Governance– Responsible for championing the integration of data governance within the

standard project methodology.


3838





38

• Responsibilities of the Data Governance Partners:– Ensure that policies, procedures and metrics are in place for maintaining &

improving data quality and the creation, capture and maintenance of metadata.– Ensure that all “strategic” data is modeled, named, and defined consistently.– Ensure that projects source and utilize data from the designated system of record.– Provide technical support for ensuring data quality.– Provide technical support for data governance and data cleansing .– Ensure that metadata critical to Data Governance is included and accessible.


3939





39

Data Governance Roles & ResponsibilitiesApply Roles Consistently

• Cross-Reference Roles with Activities– Pro-Actively

• Apply roles and actions to existing / new pro-active processes• Not “Data Governance Processes” or “The Process of Data Governance”• Formalizing accountability for involvement in process• Measure role involvement in activities

– Reactively• Apply roles and actions to existing / new reactive processes• Respond rapidly to issues / technical debt

• The Data Governance Bill of “Rights”• Getting the “right” people involved at the “right” time using the “right” data

following the “right” process to solve the “right” problem at the “right” time.

4040





40


4141





41


4242





42

Data Governance Roles & ResponsibilitiesCommunicate with Roles

4343





43

Data Governance Roles & ResponsibilitiesProviding Incentive for Active Involvement

• Ways to Encourage Steward Involvement– Get Stewards to understand their value so they buy-in / volunteer / offer time– Offer perks and rewards for Stewardship involvement– Recognize Stewards / Teams publically to the organization– Add a Data Stewardship / Governance component to performance evaluation– Make it Enjoyable or Fun to participate in projects– Use Steward involvement in Career Path / Promotion Evaluation

4444





44

Data Governance Roles & ResponsibilitiesProviding Incentive for Active Involvement

• Ways to Force Steward Involvement– Tell people “you will do this” / participation is not optional– Make it mandatory to participate in Steward activities– Develop a “point” systems and monitor involvement– Add a Data Stewardship / Governance component to performance evaluation

• As a Data Steward of any type– Encourage organization to adopt the Encourage method

4545





45

• The session covered:– Executive, Strategic, Tactical, Operational and Support Roles– How to recognize your stewards and other roles– How to apply roles consistently through all facets of your program– Providing incentive for active involvement

• Questions & Answers

Data Governance Roles & ResponsibilitiesSummary

4646





46

• Robert S. SeinerKIK Consulting & Educational Services – KIKconsulting.comThe Data Administration Newsletter – TDAN.comPost Office Box 112571, Upper St. Clair, Pennsylvania 15241412.220.9643, 412.220.9644 (Fax)[email protected]@tdan.com

@RSeiner

Data Governance Roles & ResponsibilitiesContact Information

real-world data governance: data governance roles & responsibilities

Business

data governance roles

data governance tutorial

data governance tools

seiner kik consulting

big data

data steward

seiner kik consulting

trademark of robert