rebooting the london business school library
DESCRIPTION
Pecha-Kucha presentation to joint ABLD/EBSLG/APBSLG conference at Stanford University, April 20th 2012.TRANSCRIPT
![Page 1: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/1.jpg)
Rebooting the London Business School LibraryTim Wales, Head of LibraryABLD Conference,19th April 2012
1
![Page 2: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/2.jpg)
London Business School Library
• 18,000 books
• 22,000 ejournals
• 65 datasets
• 359 study spaces
• 4 floors of Taunton Centre
• 7.84 FTE Library staff
• $1.5 million resources budget
• 1,800 FTE students
• 500 staff (99 faculty)
2
Quick Facts
![Page 3: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/3.jpg)
Initial challenges faced
Big picture
• 50% reduction in Library staff in 2009 redundancy exercise, down to 6.84 FTE
• No Head of Library for 22 months
• Continual churn of Library reporting lines
• Library disconnected from School in many ways
• Significant IT problems
Impact
• Low staff morale & lack of staff resource
• No leadership, entropy
• Areas of Library responsibility unclear
• Out of sight out of mind
• Library back of the priority queue
3
![Page 4: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/4.jpg)
Library SWOT analysis
4
Library SwotAnalysis
![Page 5: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/5.jpg)
Library expenditure (2007-12)
5
![Page 6: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/6.jpg)
Library structure 2009/10
6
x
![Page 7: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/7.jpg)
Library Structure 2011/12
7
Restructure
![Page 8: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/8.jpg)
6 months of uncertainty
8
x
x
x
x
ISD Division
Senior Management Team
![Page 9: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/9.jpg)
Library Strategy: Subject Area Chairs (Faculty) Findings
• None used physical library
• Only 1 Chair interested in retaining print journals (for quality scans)
• Support for e-books, especially if they reduce course costs
• You can never have enough resources – prospective hires compare dataset lists between institutions
• Start communicating – Library newsletter by email least worst option
• Open access not on radar – SSRN sufficient
“I see the Library as
almost a utility”
“You have a good
team there”
“I didn’t want this
meeting but I’m glad I
had it!”
9
![Page 10: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/10.jpg)
Student Survey 2011: Open Comment Analysis
10
“More Library training…”
“Wireless is very slow.”
“…the human help… are
very good”
“Database selection is good
but misssing Mintel & WGSN”
Category Number %Training 17 41%Infrastructure 8 20%Resources 6 15%Support 5 12%Staff (Positive) 3 7%Course materials 2 5%
41 100%
![Page 11: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/11.jpg)
Faculty e-newsletter via SmartMarketer
Quick win (1)
11
![Page 12: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/12.jpg)
Promoting Library Staff to School via Values Project
Quick win (2)
12
![Page 13: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/13.jpg)
Library activity analysis
13
![Page 14: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/14.jpg)
Library Strategic Options
1.Bare minimum
2.Maintain &
maximise
3.Leading edge
4.Shared services
5.Out-source
2012-14
2014-17?
14
![Page 15: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/15.jpg)
Move Library within School Structure?
15
![Page 16: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/16.jpg)
Catch-up Library IT projects 11/12
• End of life Library servers
for Sirsi-Dynix
• ATHENSDA authentication
system upgrade
• Federated search use
declining
• SFX3 decision
• Finance Zone PCs slow
Virtualise & upgrade LMS
within IT Datacentre Project
Upgrade to OpenAthens LA
Trial of discovery systems
(EBSCO & Summon)
Trial 360Link & clean
metadata
Tactical refresh - new drives,
software packages &
reimaging
16
![Page 17: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/17.jpg)
An Olympic Summer
17
Image Source: 3M
Image Source: National Archives
![Page 18: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/18.jpg)
Highlights for 2012/13
• Digitise annual reports collection to release high-
density shelving space
• Trial Patron Driven Acquisition for e-books
• Rezone Library spaces in Taunton Centre
• Trial new training & support methods e.g. virtual
reference, pre-recorded training
• Resume financial dataset certification
• Improved search environment
18
![Page 19: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/19.jpg)
Reflections so far
19
• Students
–Surprisingly low expectations and relatively undemanding….
….until they become Alumni!
–Careers focused rather than learning focused
• Faculty
–PhDs & course assistants very important gatekeepers
–Much sophisticated textual & financial data analysis going on ”under
our radar” and above our level of expertise
–Using traditional teaching methods with printed course materials
• Overall
–Library still has work to do to reintegrate into School & demonstrate
value
![Page 20: Rebooting the London Business School Library](https://reader036.vdocuments.net/reader036/viewer/2022062513/55644a79d8b42ad6268b4c05/html5/thumbnails/20.jpg)
Conclusion - Tim’s 5Ps of Library Leadership
20
Persistence
Patience
Persuasion
Pragmatism
Politics