receive a process application task. navigate to the document search page to view the application
TRANSCRIPT
Receive a “Process Application” Task
Navigate to the Document
Search page to View the
Application
Conduct a Case Search for All Individuals on the Application
Record Parent/
Guardian Information
Record Case Information
Record Activity
Associated with Reason
for Child Care
View Parent(s) Schedule
Record Family Information
Record Income
Information
Record Child Care
Arrangement
If needed: Send Request for Additional Information
(RAI)
Confirm you have “Received All Necessary
Documents” on the Document Checklist page
Run Eligibility and Review
Results
Create a Care Schedule for each eligible child on the
case
Record the Monthly Parent
Co-Payment
Generate the Approval or
Denial Notice
Record Case Notes
Mark the Application
Work Item as ‘Complete’