recent alumni
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RECENT ALUMNI EXAMPLE WITH PROFESSIONAL PROFILE
ROCKY T. BULL 555 East 4
TH St ● Valrico, FL 33594 ● 555-555-5588 ● [email protected]
PROFESSIONAL PROFILE
Customer-driven professional with proven ability to excel in time management and task efficiency
seeking an opportunity in the field of healthcare administration or management.
EDUCATION
Bachelor of Science in Health Sciences 12/11
University of South Florida, Tampa, FL
GPA: 3.5
Minor: Business
Relevant Coursework: Medical Terminology, Biological Ethics
PROFESSIONAL EXPERIENCE
Customer Service Representative: GEICO, Lakeland, FL 11/07-Present
Input detailed client policy information into respective database as customer conveys policy
changes, upgrades, and other insurance services
Review updated company policies and procedures guideline 3-4 times a week to provide clients
with the latest insurance regulations
Ensure top-notch delivery of customer service to every policy holder proven by multiple
company accolades
Analyze methods of lower insurance payments for customers while maintaining company
integrity and adhering to policy guidelines
Utilize organizational skills to maximize time efficiency in order to meet mandated quotas
Accomplishments:
Received 4-5 highest achiever awards for superior customer service recognition
5 annual salary increases for meeting company quotas
Recipient of 5-year tenure award
Recognized as top 1% employee performer of the company
Ambassador: ST. JOSEPH’S HOSPITAL, Tampa, FL 3/11-12/11
Greeted and escorted incoming visitors and patients to various hospital destinations
Familiarized with all hospital services, office, and their respective locations to provide the
optimum customer service
Followed hospital procedures and policies by ensuring the confidentiality of sensitive information
Delivered mail to patients’ rooms for information representatives
COMPUTER SKILLS
Proficient in: Excel, Outlook, PowerPoint, Word, and Adobe
Basic knowledge in: Access and HTML Code