1. Ido Hacohen VP of sales andMarketingBlat-Lapidot Recipe for Success

2. The Basic Elements of Success

Define the Business need

Executive Sponsorship

Execute getting it done!

Train

Rollout

Drive adoption

Measure

3. Sponsorship

Executive sponsor from the business side!

Project Lead/Manager

Salesforce.com Admin/Guru

Get the users involved!!!

4. Execute

What are the stages?

• Define Success KPIs

• Customize

• Integrate

• Develop

• Add Force.com products

5. Train

Train the Trainer

Business users Training

Admin Training

Developer Training

6. Rollout

Announcements

Generate Excitement

The Big Day - Rollout Party

7. Drive Adoption

Position Salesforce.com as a Productivity Tool, Not a Chore

Conduct contests

On going trainings

Key Salesforce.com leaders

Internal Community

Keep the users informed Newsletters, Webinars

Spread the Success

8. Measure Your Success

Reports & Dashboards

Measure ROI Quantitative

• Increase in Sales

• Increase in customer satisfaction

9.