recognition & rewards jobpts - sap store
TRANSCRIPT
Recognition & Rewards – JobPts SAP Co-Sell Solution on SAP HANA Cloud Platform
August, 2016
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 2
AGENDA
1. “Who” We Are
Semos Group and Blackhawk Network
Productive Deployment at SAP
Certified Solution by SAP
2. “What” We Deliver
Recognition Network (employee and manager experience)
Rewards Digitization (employee experience in 3 countries)
Next-Gen Platform (admin, HR and IT capabilities)
Global Services (HR experience)
3. “How” To Move Forward
Timeline for Deployment
Pricing
Summary
“Who” We Are Semos Group and Blackhawk Network
4
Store Our application is available on SAP’s two
stores: HANA Marketplace and SAP Store
5 Partnerships with global vendors that
include: Microsoft, Adobe, Autodesk,
Cisco and SAP.
20 Years in the business of providing reliable
enterprise software solutions, IT consulting
and implementations
IP Our intellectual property with HR Extensions
are protected as part of the SAP agreement
signed for development cooperation
Key Facts
Certified Partner solution since 2014 by the SAP ICC
for delivering on the SAP HANA Cloud Platform.
See certificate issued.
Brief History
Semos is an independent software company focusing on design, development,
implementation and technical support of sophisticated enterprise solutions. We
have experience in building and delivering HR solutions for the last 2 decades.
In 2013, we got accepted by SAP to participate in the HANA Development
Accelerator program. And for over 2 years, we have been building HR Extensions
on HCP with the technical, partner and business support from the SAP teams.
End of 2014, we launched productive deployment of one of our certified HCP
solutions - JobPts for SAP America. And we are continuing to invest, develop and
innovate on the SAP HANA Cloud Platform.
Semos Group About Us
5
SuccessFactors + Engagement Suite by Semos Overview of SAP HR Add-on Solutions
Total Rewards
Hub
Mentoring &
Networking
Health &
Wellness
Surveys &
Feedback
Recognition
& Rewards
SuccessFactors
Talent & EC
Engagement Suite on SAP HANA Cloud Platform
6
97% Measured annually, we maintain a high level of
customer satisfaction and maintain a 97% program
retention rate.
15M In an average year, we distribute up to 15 million
prepaid cards all over the globe
130 Reward participants span the globe covering up to
130 countries
210 Our universal prepaid card in U.S. currency can be
shipped to over 210 countries, with global acceptance
Key Facts
26 Our call centers and web portals are designed to be
user friendly and relevant, supporting up to
26 languages
Pioneer in All Things Prepaid
Blackhawk Network - A Global Rewards Solution Leader About Us
Blackhawk Network’s heritage of innovative prepaid developments began in 2001 when
it was a subsidiary of Safeway Inc. From the outset, we’ve looked at the industry with
fresh eyes, always seeking to solve customer needs while working to grow our partners’
business.
In 2013, Blackhawk Network acquired InteliSpend Prepaid Solutions, a leader in prepaid
corporate incentives to expand capabilities into B2B.
Today, Blackhawk Network offers a hard-to-replicate combination of attributes that
provides significant benefits to our partners. These include:
• A broad range of products from the most desirable consumer brands
• A comprehensive mix of physical-to-digital products and distribution channels
• Proprietary technology and systems for complete lifecycle control
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Pioneering leader in all things prepaid — we partner with the best and biggest brands and networks to provide
a wide selection of desirable rewards in both physical and digital format around the globe.
Culture of innovation with industry recognition
Engagement Research:
• Zen & the Art of Incentives; Happiness - An Employee Rewards & Recognition Study
Product Innovation:
• 5% back; DirectSpend®; Virtual Prepaid & eGift; Instant Issue & Fund Upon Activation Prepaid Cards
Recent Industry Recognition:
• PX Prepaid & Payments Awards; Pay-Before Awards (Top Motivator, Prepaid with Soul, Top Digital
Dollars, Best Choice Retail Card); ICMI Call Center Awards (Global Call Center of the Year, Small &
Medium)
Industry Leading Support:
• 98.5% customer satisfaction; 97% program retention
Leading the Prepaid and Rewards Industry Overview of Relevant Accomplishments
8
SAP Deployment of JobPts Reflecting on the productive deployment and experiences
Partnership
• Project started with SAP HR and IT end of
2014. Fast implementation in 2-3 months
(during the Christmas and NYE holidays)!
• Sponsors:
Gabriel Wiskemann, VP Total Rewards
Ralph Schneider, HR Information Officer
Sherri McMillian, Recognition Lead
• Pilot went live on Jan. 2015,
• Globally rolled out in Aug. 2016
• Great adoption and feedback:
“The JobPts platform is a superb example of
our competitive advantage in extensibility,
and great example of drinking our own SF +
HCP champagne. Thanks!”
- Steve Schnoll, SuccessFactors
Benefits of JobPts deployment for
the SAP Appreciate program are:
• Instant feedback and rewards –
employees can create recognition
feedback in less than three steps,
and redeem their job points in real
awards with electronic gift cards
immediately
• Real-time integration with
SuccessMap (SF), and with the on
premise HCM Payroll for tax
processing
9
JobPts – Certified Solution by SAP
In addition, for the live SAP deployment we passed
internally all rigorous standards and internal IT
policies for Data Privacy, IT Security concept, Deletion
concept for HR, etc.
The solution has been showcased front-stage at
SAPPHIRE 2015 during Hasso’s keynote speech by
the board member – Quentin Clark, responsible for
the SAP Platform division:
https://www.youtube.com/watch?v=fOo1omyzCt8
Our solution is also listed on the SAP App Center:
http://www.sapappcenter.com/p/3383
“What” We Want to Deliver Recognition Network
Rewards Digitization
Next-Gen Platform
Global Services
11
Recognition Network Product Reality
RECOGNITION
NETWORK & EXPERIENCE
Powered by JobPts on HCP
SuccessFactors
Performance & Goals
Home Page
Employee Profile
Module Picker
Total Comp. Statement
On-Premise Payroll
…
JobPts App
Workflows
Tablet UX
Smartphone UX
SAP Fiori
Compatible
Notifications
Desktop UX
Open SAP Jam Social Feeds
Community
Knowledge Management Email Recognition
APIs
Anniversaries or other Work events
12
Common UX, Single Sign-On and Integrated with SuccessFactors
13
JobPts Application – Desktop and Mobile Experience
14
Rewards Digitization Product Reality
E-Gifts
Growing List of
Merchants and
Countries going Digital
Instant Delivery
Ultimate Flexibility
No Expiration
REWARDS
DIGITIZATION &
EXPERIENCE
Powered by JobPts on HCP
Use online or in store
Merchandise
800M Items
Proven Logistics
& Digital Network
Future / Ariba
Compliant
Best Deals / Costs
Best Suppliers
Custom Personal My Thing
My Hobby
My Experience SAP Branded Merchandise
SAP HR Awards – Take 1 Day Off…
SAP Donations
15
Global Reach
Americas • Physical & virtual open loop
(USD, CAD, add’l available)
• Gift Cards (local options avail.)
• Multi-merchant
• ACH/Wire/PayPal
• Check
• MerchandiseMiddle East & Africa • Physical & virtual open loop
(USD, CAD, add’l available)
• Gift Cards (local options avail.)
• ACH/Wire/PayPal
• Merchandise
Asia-Pacific • Physical & virtual open loop
(AUD, USD, CAD, add’l available)
• Gift Cards (local options avail.)
• ACH/Wire/PayPal
• Merchandise
Europe • Physical & virtual open loop
(GBP, EUR, USD, CAD, add’l avail.)
• Gift Cards (local options avail.)
• ACH/Wire/PayPal
• Merchandise
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Rewards Digitization E-Gifts Details
Virtual Prepaid Cards:
• Instant Delivery
• Aligns with online mentality
• Single-load OR Reloadable
• Available in USD, CAD, EUR,
GBP
• Option to transfer funds to
personal account via ACH (fees
apply)
eGift:
• Wide selection of popular
Merchants in multiple
categories
• Global content currently
represented in 26+ countries
and continually growing
• Can be used online or in store
• Device responsive
Receive the benefits of a prepaid card or gift card, only faster and without the plastic.
17
Merchandise in JobPts Product Offering
Digital Merchandise Network
(eBay):
• Largest online marketplace of
goods with worldwide coverage
• 800M items available
• 75% of items sold are new or
―Buy it Now‖
• 30+ dedicated country sites with
in-country currency
• 56+ countries supported with
PayPal for sellers / merchants
• Proven logistics and network,
compliant to Ariba
Optional – Custom / Branded
Merchandise Catalog:
• 200+ countries/territories
covered with Merchandise
• Less than 0.25% of branded
merchandise are returned
• Two warehouses with over
90,000 square feet
• Your brand represented in the
merchandise you select to offer
Global rewards portfolio and support through two strong and complementary offerings:
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Frictionless Payment and Logistics with eBay Redeem and Ship Flows
Employee Merchant
Funds transferred from a central JobPts PayPal account
to the Merchant’s PayPal account
Supplier ships goods upon
payment receipt Buyer protection ensures employee
receives items redeemed
PayPal notifies eBay of successful fund
transfer
Order confirmation sent 3
Points used for checkout
with eBay merchant 1
5
2
Employee receives
Order confirmation
eBay notifies PayPal
to transfer funds
JobPts
Recognition & Rewards
solution
Ship notice
sent 4 Employee receives
Ship notice eBay
International
catalogs
6
19
Next-Gen Platform Product Reality
IT Team
Full Access to DB and
Programming Logic
Runs in SAP Data Center
w/ Built-in Compliance
Employee Data never
leaves SAP premises
Best Security model
NEXT GENERATION
PLATFORM
Powered by JobPts on HCP
HCP Cockpit to Operate
and Monitor JobPts
HR Team
Governance
Cost Control
Equitable Awards
Reporting
Customization
and Ad-hoc Features
Future-Proof Platform Reuse SAP Mobile Platform
HANA Text Analysis
S/4 Finance (My Spend) Internet of Things (Health & Wellness)
Gamification engine for HR
Next-gen Analytics (SAP Cloud for Analytics)
Surveys
20
Analytics
21
High-level Administration View – IT and HR Perspectives
22
High-level Architecture and Integration
SAP HANA
XS Services
HTML5 UIs
JobPts Application on
HANA Cloud Platform account
JobPts.com HTTPS
Custo
me
r S
AP
JobPts leverages HCP Services like
Security and Connectivity JobPts is built natively on HANA and uses
Extended Application Services (HANA XS)
HANA Data Models
Compute Unit
Java
Virtual Machine
HANA Cloud
Platform Services
SuccessFactors
Talent Profile
E-Gifts Network
SAP Business Suite
HCM and FI System
(incl. Payroll)
SAP Jam
eBay Merchandise
23
Global Services Product Reality
Continuous
Improvement
Training
Marketing & Comm.
Program Design
GLOBAL
SERVICES & SUPPORT
Powered by JobPts on HCP
Project Management
Support
99.9% System
Availability
Callback Option
within 24 hours
Invoicing support
Automated Ticketing
System via Email
Thought Leadership Product Localization by SAP Translation Hub
Data Centers in All Major Regions
Rewards Presence for All Countries Engagement Industry Best Practices
Insightful Analytics
Proprietary & Sponsored Research
Account reviews
Benchmarking
25
Professional Services
Organizational Discovery - Stakeholder interviews -
- Benchmarking -
Marketing & Communications - Global program communications -
- Training and on-boarding -
Reporting & Analytics - Program analysis -
- Redemption -
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Account Management – Single Point of Contact
JobPts
R&R
Program
Customer IT,
Procurement,
etc
Customer
HR
Semos
Account
Manager
Account
Specialist
27
Employee has any program, technical, or award related question or an incident
Award Fulfillment Technical Support Program Elements
Support Model and Services Comprehensive Support on All Levels. Reduce Customer HR/IT Overhead and Risk
ticket + callback
Back Office Support Team
Customer IT SAP HCP
L1
Su
pp
ort
L2
/ L3 S
up
po
rt
28
Next Big Thing in the Recognition Industry From Merchandise Catalogs to Real-Time, Digital Networks
1st Gen
1980
2nd Gen
1999
JobPts
2016
“How” to Move Forward Deployment Timeline
Pricing
Summary
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Implementation Timeline
Sprint 1 Sprint 2 Sprint 3 Sprint 4
JobPts Communication Planning • Identify audiences, culturally meaningful
messaging, channels, regional needs
• Develop pre and post go live communication plan
JobPts Global Solution Design • Gather business and technical (delta) requirements for global rollout
• Document configuration decisions
• Develop migration requirements and cutover plan
• Define any additional system integration needs
Kickoff
Training
Go Live
Implement • Configure platform and system integrations for global rollout
• Internal and client end-to-end testing
• Finalize configuration
Communication
Production • Collateral design, copy
writing, content review
Initiate • JobPts project status & steering committee meetings
• JobPts project plan, weekly status reports, issue management
Communication
Execution • Execute communication
plan
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Strengths of JobPts
Platform Advantages
1. Security and Compliance requirements
- ISO 27001 CERTIFIED for IT Operations
- ISO 9001 CERTIFIED for Quality Management
- BS25999 CERTIFIED for High Availability
- GREEN IT CERTIFIED for Energy Efficiency
- ISAE3402 and SSAE16 TESTIFIED for International Account
Regulation
2. Data Center and Performance
- Co-hosted with SuccessFactors in the same US & EU data centers
3. Support and Availability of the Platform
- Global 24x7 support
- 99.9% platform availability and SLAs
4. Managed Identity Service and SSO
- JobPts securely and out-of-the-box integrates with SAP ID Service
for Single Sign On.
5. Managed Connectivity for SFSF and On-premise HCM
Product Advantages
1. Out-of-the-box integration with SuccessFactors Foundation
and SAP on-premise HCM. Built with SAP and for SAP, this
integration is unique and simply works.
2. Simple to use and delightful user experience on smart
phones, tablets and desktop. It is compatible with SAP Fiori and
runs with HANA Cloud Portal.
3. Real-time insights, predictions with SAP HANA Analytics and
reporting tools such as Lumira. Thanks to SAP HANA it's why our
dashboards, analytics and reporting features are so robust.
4. Integration with SAP Jam for boosting the social collaboration
and knowledge management in the recognition and rewards
processes.
5. Single platform with the multi-lingual capabilities, regional
support and cultural understanding needed to support global
workforces. It offers the world’s largest selection of global
reward options.
Thank you