Global Aviation Consulting LLC 2018

Recommended Practices During Diversion and Passenger Recovery

in Russia

GAC Facts:-Global Aviation has been supporting airline diversion and technical needs since2000.

-Many major commercial aviation passenger and cargo airline clients-Geographic areas of service include Russia, Eastern Europe, Central Asia andChina (recently introduced).

• Alternate Airports Diversion Coverage• Assistance With Diversion Planning • Alternate Airports Evaluation• Access to Comprehensive Airport Database• Alternate Airports Availability Monitoring and

Reporting • One Phone Call Diversion Handling• On the Ground Airport Support • 24/7 Coverage, Coordination, and Support

• Dispatch and Operational Support• Assistance With Irregular OPS• Follow up on permissions and issues

• Charter GH and Fuel arrangements

REGULATORY SUPPORT

DIVERSION PLANNING

SUPPORT AT THE AIRPORT

DISPATCH SUPPORT

GAC Services Introduction

CHARTER ARRANGEMENTS

POST DIVERSION EVALUATION

TOKYO

HONG KONG SHANGHAI

ORD

DFW

82 N

#1

#1A

#2

#3

#4

POLAR AND TRANSEAST ROUTES

BEIJING

#5

LAX

JFK

Airport requirements for designation as en route alternates.

All operators must define a sufficient set of alternate airports, such that one or more can be reasonably expected to be available in varying weather conditions.

Airline recovery plan for passengers at diversion alternates.

All operators must have an FAA-approved recovery plan for unplanned diversions. The recovery plan should address the care and safety of passengers and crew at the diversion airport and provide a plan to transport passengers and crew from that airport.

EN ROUTE ALTERNATE AIRPORTS

The availability of alternate airports along a route is an important part of ensuring flight safety. Though much attention is paid to the very rare case of an in-flight engine failure, the vast majority of diversion causes are not engine related. It is very important, therefore, for all airplanes, regardless of the number of engines, to consider the availability and suitability of emergency alternate airfields.

Regulatory considerations for alternate airports.

The FAA Guidance for Polar Operations from the Flight Standards Service (AFS-1) requires airlines to define a sufficient set of alternate airports, such that one or more can be reasonably expected to be available in varying weather conditions.

FAA Regulatory Guidance – Polar Operations

Major Traffic Flows

San FranciscoLos Angeles

ChicagoWashington

New York

Singapore

Tokyo

Frankfurt

London

Delhi

Moscow

Beijing

Paris

ROUTE NETWORKS LINKING MAJOR HUBSIN EUROPE AND NORTH AMERICA WITH ASIAVIA RUSSIAN AIRSPACE

Houston

Hong Kong

Longyearbyen Anchorage

King Salmon

Fairbanks

Shemya Is .

Sapporo

Cold Bay

Petropavlovsk -Kamchatsky

Magadan

Anadyr

Ulaanbaatar

Bodo

Oulu Rovaniemi

Arkhangelsk

Murmansk

Amderma

Salehard

Novyj UrengojNorilsk Tiks i

RaduzhnyiSurgutNizhnevartovsk

NovosibirskBarnaul Krasnojarsk

Abakan Bratsk

Irkutsk

Ulan-udeChita Blagoveschensk

Neryungri

Yakutsk

KhabarovskYuzhno -Sakhalinsk

NorilskKazan

Nizhniy Novgorod

Samara

UfaEkaterinburg

Moscow

St. Petersburg

UsinskUkhta

Pevek

Mis Shmindta

Polyarniy

Barrow

Nome

Vladivostok

Russian Airports Currently Supported by GAC

All operators must define a sufficient set of alternate airports , such that one or more can be reasonably expected to be available in varying weather conditions - ETOPS requirement.

Tyumen

Vladivostok

Chelyabinsk

All Alternate Airports in Eastern Europe, Central Asia, are also supported by GAC

For Beijing PEKTSN/ZBTJ TianjinDLC/ZYT Dalian

For Shanghai PVGSHA/ZSSS Shanghai HongqiaoHGH/ZSHC HangzhouNKG/ZSNJ NanjingWUH/ZHHH Wuhan

Dalian

Hangzhou

Qingdao

Penglai

ADDITONAL EN-ROUTEHohhot – HET/ZBHHTaiyuan – TYN/ZBYNQingdao – TAO/ZSQDShenyang – SHE/ZYTXHarbin – HRB/ZYHBJinan - TNA/ZSJN

GAC Alternate Airports Information Database OverviewAlternate Airports Availability Info Report

GAC Airport Information Database

AIRPORT ADDITIONAL INFOMedical Aid Post at Terminal: Tel: +7 (383) 216-97-57Transportation: AvailableRFE Levels and Resque Contacts: CAT 9, H24; Tel: +7 (383) 216-91-88, E-mail:v.golub@ovbport.ruMeteo Service: Tel: +7 (383) 319-40-15PASSENGER AND TERMINALPassengers Service:Tel: +7 (383) 216-90-93, 216-98-01E-mail: n.averkina@ovbport.ruOther Airlines Flights at Airport: Aeroflot, Globus/S7, Air Kyrgyzstan, Air Astana, Azur Air, Ellinair, Red Wings, IrAero, Turkish Airlines, Aurora, Uzbekistan Airlines, Pobeda Airlines, Rossya Airlines, Pegas Fly, Somon Air, Tajik Air, VIM Avia, UT Air, Ural airlines, Yakutia, Yamal AirlinesInternational Transit Hall Capacity: 200 – 250 PAX

Domestic Transit Hall Capacity: 300 - 350 PAXJet Bridges: YESVIP Lounges:YESMAINTENANCEMaintenance Service:1. Tel: +7 (383) 216-90-63E-mail: a.danchenko@ovbport.ru2. OJSC Sibir TechnikTel: +7 (383) 359-91-01Fax: +7 (383) 359-91-48E-mail: technics@e-mro.aeroHangar Space Availability: YESGROUND HANDLINGGround Handling Service:Tel: + 7 (383) 216-91-13, 216-91-11, 216-92-12Email: smena_pdsp@ovbport.ruSITA: OVBBFXM, OVBBFXHAFS: UNNTAPBFMobile: +7 (913) 720-45-17E-mail: m.krasnorutsky@ovbport.ruTypes of Aircraft Officially Approved for Operation: A310/319/320/321/A330/A340/A380,B737/B747/757/767Wheel Chock: YES

Alternate Airports Info Report - continued

GAC Airport Information Database

Tow Bars:B777 YES, (TOWUNIV–2-6)B767 YES, (TOWB767-C)B747 YES, (15F2342, TOWB747L)B787 N/A,B757 YES,A340 YES, (TOWUNIV–2-6)A330 YES.Tow Tractor: Belaz-7421, SCHOPF-396/180/300Passenger Steps: Smartstep-2, SPT-154, SPT-114, AVIOGEI SE 58-24, ABS-580Loaders: Commander 15i/30i/40i (Max cargo weight 20t); CLT-8, Trepel PCL-70/37-WP, APK-K,FMC; TUG-660 (MBL-660) Belt conveyor truckGPU: APA-80, GPU-140ASU: TMD-250 TUG, TLD (ASU-600)

Water Supply Unit: MW-2Toilet Service: YESDe-icing Equipment and Type of De-icing Fluid?: TEMPEST, LMD-2000, EFI-2000 (Kiitakori);OCTAFLO-EG TYPE1, MAX FLIGHT TYPE 4FUELING INFORMATIONFueling Companies:CJSC "Gazpromneft-Aero Novosibirsk"Eremichev AndreyTel/Fax: +7 (383) 319-10-12E-Mail: aero-novosibirsk@gazprom-neft.ruFuel Type: TS-1ATC AND RAMPTWR, ATC Contacts:GND 121.7, TWR 118.5, RADAR 122.0APP 127.5/127.1, ATIS 127.4 RussianTel: +7 (383) 359-90-31, 359-99-05Airport ATC manager:Tel: +7 (383) 359-90-25ATIS in English: 131.3Method of Marshalling: ICAORW AND NAVIGATIONAL AIDSRW Characteristics:

Alternate Airports Info Report - continued

GAC Airport Information Database HOTELSHotel 1:AZIMUT SIBIR ***259 rooms availableTel: +7 (383) 223-12-15, 217-69-70E-mail: sib-service@azimuthotels.comWeb: http://azimuthotels.com/azimut_hotel_siberiaDistance 17 km from airportHotel 2:RIVER PARK ***316 rooms availableTel: +7 (383) 349-50-50E-mail: bronir@riverpark.ruWeb: http://www.riverpark.ru/Distance 19 km from airportHotel 3:Gorskiy city hotel ***268 rooms availableTel: +7 (383) 230-55-56, 230-55-55E-mail: book@gorskiycityhotel.ruWeb: http://gorskiycityhotel.ru/Distance 17 km from airportHotel 4:SKYPORT ****(airport hotel)149 rooms availableTel: +7 (383) 216-90-65, 216-90-66E-mail: reception@skyportnsk.ruWeb: http://www.skyport.su/Distance 500 meters from airport

HOSPITALSHospital 1:Novosibirsk State Regional Clinical HospitalNovosibirsk, Nemirovicha-Danchenko Str. 130CardiologyNeurologyBurns unitCardiovascular surgeryNeurological surgeryTraumaResuscitation departmentTel: +7 (383) 315-99-00, 346-49-66, 315-97-97E-mail: gnokb@oblmed.nsk.ruWeb: http://oblmed.nsk.ru/Distance 19 km from airportHospital 2:Central Clinical HospitalSiberian Department of RANNovosibirsk, Pirogova Str. 25CardiologyNeurologySurgeryTraumaotorhinolaryngologyTel: +7 (383) 330-98-99, 330-43-21, 330-32-66E-mail: tvkovaleva@ngs.ruWeb: http://www.ckbsoran.ru/Distance 44 km from airport

Alternate Airports Info Report - continued

Airport Local Diversion Coordinators

“Global Aviation Consulting is the handling agent for XXXX Airlines in PKC. I met with our local agent, Tatyana Schelkanova, and arranged for a tour of the airport facilities and a meeting with the airport director.”

Steve SmithDispatch Instructor at XXXX Airlines

Mrs. Tatya Schelkanova – GAC PKC Rep

Alternate Airports Info Report - continued

GAC Alternate Airport Availability Monitoring and Processing System

NOTAMS RETRIEVAL AND

PROCESSING

AIP INFO AND GAC AIRPORTS

DATA BASE

GAC DISPATCH

GAC LOCAL COORDINATOR

ALTERNATE AIRPORTS AVAILABILITY DECISION

REPORTING

AIRLINE FLIGHT PLANNING

Proprietary cloud -based system developed by GAC

Alternate Airports NOTAMs Retrieval and Processing

NOTAMS ARE RETRIEVED EVERY 15 MINUTES EACH NOTAM IS EVALUATED AND IS CLASSIFIED INTO 3 GROUPS

Important NOTAM – placed to draw attention

Informational NOTAM - only numbers are listed

NOTAM not processed

Alternate Airports Availability Reporting System

ANADYR UHMA/DYR ISSUED: 18 APR 0900Z RWY(S): 01 / 19RWY FC/BRAKING: ISSUED ON 18 APR 0900Z: FOR ALL RW: CLRD / GOODHOURS: OPR HRS: 2100-0600Z. AD IS CLOSED FROM FRI 0600 TILL SUN 2100 AND HOLIDAYS. (AIP)EMER DIVERSION: AVL ONLY DURING AD OPS HRS Airport’s AvailabilityEMER DIVERSION: 24 HR WITH 80 MIN PRIOR NOTICE GAC Proprietary infoCFR STATUS: 8 is available during AD operating hours (2100-0600) NOTAMS: A0258/13, A4976/13, A0716/15, A2490/15, A0806/16, A1743/16, A1742/16, A1739/16, A6176/16, A6175/16, A6187/16 Informational NOTAMsFUEL: YES (TS-1)ATC TOWER FREQ: TWR/APP 124.0 ATC TEL: +7 (42732) 2-74-59, 2-75-69, ATS BRIEF +7 (42732) 2-75-45.ENGLISH SPEAKING: YES +7 (42732) 2-74-63SITA: NOAFTN: UHMADUXX, UHMABFXX, UHMAPPXXCUSTOMS & IMMIGRATION: In AD operating hours

RMK:

A4900/14 - AD NOT AVBL AS ALTN OUTSIDE AD OPR HR. REF AIP AD 2.1 UHMA-1.20 Nov 07:00 2014 UNTIL PERM Important NOTAM

Airlines can receive alternate airports availability reportsvia email or retrieve from GAC website at any time

Alternate Airports Availability Reports

ANADYR

UHMA/DYRISSUED: 31 Oct 0216ZRWY(S): 01/19.RWY FC/BRAKING: ISSUED ON 31 OCT 0200Z: FOR ALL RW: RIME / FROST COVERED (50-100% RWY 01 MM DEEP) / MEDIUMHOURS: OPR HRS: 2100-0600Z. AD IS CLOSED FROM FRI0600 TILL SUN2100 AND HOLIDAYS.EMER DIVERSION: YES, H24/7. 80 MIN PRIOR NOTICE REQUIRED OUTSIDE AD OPS HRS. PLS SEE REMARKS! CFR STATUS: 8 is available during AD operating hours (2100-0600) NOTAMS: A0258/13, A4976/13, A0716/15, A2490/15, A1743/16, A1742/16, A1739/16, A2103/17, A4581/17, A0044/18, A0046/18, A0045/18, A0050/18FUEL: YES (TS-1)ATC TOWER FREQ: TWR/APP 124.0 ATC TEL: +7 (42732) 2-74-13, 2-75-69, ATS BRIEF +7 (42732) 2-75-45.ENGLISH SPEAKING: YES +7 (42732) 2-74-63SITA: NOAFTN: UHMADUXX, UHMABFXX, UHMAPPXXCUSTOMS & IMMIGRATION: In AD operating hours

RMK:

AIRPORT AVLBL FOR DIVERSION AFTER OPS HRS ONLY FOR MOST DIRE AND CRITICAL EMERGENCY. VERY LIMITED SRVCS OUTSIDE OPS HRS. NOT AVAILABLE AS ALTERNATE ON FEDERAL HOLIDAYS: 05NOV FOR 2018.

A4900/14 - AD NOT AVBL AS ALTN OUTSIDE AD OPR HR. REF AIP AD 2.1 UHMA-1.20 Nov 07:00 2014 UNTIL PERM

A6048/18 - AD OPR HR EXTENDED TILL 0400 FOR ARR/DEP AND HANDLING OF FLT UT533/543 UTAIR AIRLINES.05 Nov 00:00 2018 UNTIL 05 Nov 04:00 2018

PETROPAVLOVSK-KAMCHATCKY

UHPP/PKCISSUED: 31 Oct 0216ZRWY(S): 16R/34LRWY FC/BRAKING: ISSUED ON 31 OCT 0200Z: RW 34L: WET (50-100% RWY 02 MM DEEP) / GOODHOURS: 2000-0800EMER DIVERSION: YES, H24. 60 MIN PRIOR NOTICE DURING CLOSURE HRS. Please refer REMARKS!CFR STATUS: 8 H24NOTAMS: A4453/18, A5377/18, A5761/18, A6361/18, A6490/18FUEL: YES (TS-1)ATC TOWER FREQ: 118.1, RAD/119.4ATC TEL: +7 (41531) 9-93-95; ATS BRIEF +7 (41531) 9-93-23ENGLISH SPEAKING: YES +7 (41531) 9-93-95.SITA: PKCAPXHAFTN: UHPPAPBF, UHPPKOXX, UHPPBFXX, UHPPZTZX CUSTOMS & IMMIGRATION: 2000 - 0800

RMK:

Only CRITICAL EMERGENCY is available outside operational hours.

NORILSK

UOOO/NSKISSUED: 31 Oct 0216ZRWY(S): 01/19.HOURS: SUN2300 - MON0900, MON2300 - TUE0900, TUE2300 - WED0900, WED2300 - THU0900, THU2300 - FRI0900, FRI2300 -SAT0900.EMER DIVERSION: AVLBL ONLY DURING OPS HRS. PLEASE REFER REMARKS!CFR STATUS: 7NOTAMS: NILFUEL: YES (TS-1)ATC TOWER FREQ: 118.3, RAD/120.4ATC TEL: +7 (3919) 47-02-13, 47-02-26, 42-11-60, 470-250; ATS BRIEF +7 (3919) 31-55-05ENGLISH SPEAKING: NOSITA: NOAFTN: UOOOKOXX, UOOOAPBFCUSTOMS & IMMIGRATION: NIL

RMK:

Only most CRITICAL EMERGENCY diversion. Domestic airport - NO customs or border srvcs. ---------------------------------------------- 1. Till 2359 UTC 31/12/2018 EST: -RWY 01/19: THR19 DISPLACED BY 609M TOWARDS ARP. DTHR DENOTED BY DAY MARKING, RTHL AND RENL. RWY DIMENSIONS: 2821X45M. ARP COORD 691831.4N 0871939.9E ARP ALT 174.67M. DECLARED DIST: RWY 01: TORA ASDA LDA 2821M, TODA 2971M. RWY 19: TORA ASDA LDA 2821M, TODA 2971M. RWY 19 THR COORD 691909.86N 0872048.80E, THR ALT 181.85M, RWY LEAD-IN HIRL CAT 2 900M. RWY 19 ILS, 2NDB, NDB FAP/FAF (500)M DISPLACED TO DIST D11.8 NOR, LOM CROSSING HGT (245)M, LMM (65)M. GPA 5.2 PER CENT (3.0 DEG). OCA(H): - ILS CAT A 231(49), B 234(52), C 237(55), D 240(58). - 2NDB WITH/WO FAF CAT A,B,C,D 280(95). - NDB WITH FAF CAT A,B,C,D 290(105), WO FAF CAT A,B,C,D 305(120). RWY 01: THR COORD 691752.94N 0871831.11E, THR ALT 164.07M. GPA 5.2 PER CENT (3.0 DEG), FAP/FAF (500M) D 9.7 NOR, LOM CROSSING HGT 220M, LMM 75M. OCA(H): - ILS CAT A 215(51), B 218(54), C 221(57), D 224(60), - 2NDB CAT A,B 250(85), CAT C,D 255(90). NDB (LOM) CAT A, B 250(85), CAT C, D 255(90). NDB (LMM) WITH FAF CAT A, B 250(85), CAT C, D 255(90), WO FAF CAT A, B 265(100), CAT C, D 270(105).--------------------------- 2. PERM: DUE TO CHANGE OF VORDME NOR 114.2MHZ, COORD HAVE BEEN CHANGED: 691810.3N 0871811.8E, HGT 168.34M, INSTEAD OF PUBLISHED. DO NOT USE DATA OF VORDME ON MAPS. REF: AIP RUSSIA AD 2.1 UOOO-7, 55, 69, 70, 71, 72, 73, 87, 88, 97, 98, 99, 100, 101, 102. ------------------------------------- 3. Till 2359 UTC 31/12/2018 EST: RWY 01/19: FLW OCA/H ESTABLISHED FOR VISUAL APCH: FOR ACFT CAT A 305(120)M, CAT B 335(150)M, CAT C 365(180)M, CAT D 395(210)M.

What servicers can be expected at the diversion airport

All ground support services coordination include ( where available ):

• Ground Handling services plus refueling, security, deicing, etc.

• Diversion Coordinator at each diversion location

• Passenger and crew assistance from landing to departure –transportation, lodging, meals, communications, and security

• Communication with passport control and customs clearance (Russian CIQ make unpredictable decisions)

• Cargo off/on load, storage, and security arrangements

• Credit for airport fees/ground support services and fuel

• Assistance with obtaining overflight and landing permits

• Inspection coordination and guidance with all of the paperwork and filings

Diversion Decision

ELEMENTS OF THE DECISION MAKING

• Always notify GAC ASAP and provide all relevant information - time is of the essence

• Ability for aircraft to continue to a larger and more suitable airport

• Airport Certification and types of aircraft serviced

• Lack of specific equipment such as tow bar• Absence of certified maintenance personnel• Delay in service (30 -40 min)• May request aircraft maintenance schematics

• Risk involved in a sick passenger diversion

• Medical Advise Services• Cold weather conditions• Delay of services related to aircraft type• Crew time limitation• Luggage offload• Multiple family members• Customs/border issues• Distance to medical facilities

• Every emergency situation is unique

• Diversion into smaller airport

Diversion Challenges

Possible Challenges To Overcome

• It takes time to make arrangements for ground handling and passenger services

• Communicating the diversion and plans to stranded passengers

• Respond to passengers needs

• Small terminal transfer area and small catering facility – depending on the airport

• Servicing aircraft in cold weather conditions

• Servicing aircraft types GH is not familiar with

• Absence of certified maintenance personnel

• Possible problems with CIQ

• Delay in rescue flight planning

• Decision-making to send passengers to the hotel

• Servicing to elderly, infant, and special needs passengers

• First class and VIP passengers

• Language barrier

• Crew time restrictions

• Spare parts delivery

• Equipment needs: mobile crane, forklift, and other heavy equipment

Recommendations Highlights

Recommended Practices:

• One person/department from the IOC Crisis Control Center to coordinate

• Passenger communication (number one complaint) and social media

• Designated crew member(s) to update passengers

• Setup a dedicated email address and copy to all relevant departments

• Timely communication and coordination of plans between the airline and GAC

• Arrange rescue flight as soon as possible (extra crew)

• Patience is a virtue

Recommendations

Rescue flight planning:

• Rescue flight coordination (and status updates) with GAC

• All crew, maintenance, and other personnel must be included in the general declaration

• Maintenance –include all maintenance personnel and tools (tow bar)

• Aircraft type –depends on airport facilities

GAC UNIQUE SERVICES – WHAT SETS US APARTGAC HAS PIONEERED POLAR DIVERSION SUPPORT IN RUSSIA WITH 20 YEARS OF EXPERIENCE

CRITICAL AND IMPORTANT SERVICES GAC PROVIDES ARE PRE, DURING, AND POST DIVERSION

PRE DIVERSION SUPPORT- ASSIST WITH DIVERSION PLANNING AND EXERCISE - MEETS US FAA, JCAB, CAAC AND OTHER AUTHORITIES ETOPS GUIDELINES AND

REQUIREMENTS- GAC CREATED PROPRIETARY AIRPORT INFORMATIONAL DATABASE (airport equipment information

in seconds – high loaders, etc.)- ALTERNATE AIRPORTS AVAILABILITY REPORTING BASED ON MOST CURRENT INFORMATION- PROCUREMENT OF DOMESTIC AIRPORTS NOTAMS (NORILSK, POLYARNUI)- NOTAM CLARIFICATION (example of runway equipment u/s)- RISKS AND REASONS FOR DIVERSION (sick passenger, etc.)- CONFER WITH DISPATCH AND ADVISE ON BEST AVAILABLE AIRPORT - FAST ARRANGEMENTS FOR SERVICES (in some cases after APT ops hrs)

DURING DIVERSION- PREPARATION FOR THE UNCERTIFIED ACFT TYPE (A350 fueling and other schematics, etc.)- ABILITY TO RESERVE HUNDREDS OF HOTEL ROOMS AT GROUP RATES (where available)- ABILITY TO ADVISE ON PROCEDURES AHEAD OF TIME (For example - to put maintenance in GD?)- ANTICIPATE AND PREVENT POTENTIAL PROBLEMS AS PER PAST DIVERSIONS- EXPERIENCE COORDINATING ALL ASPECTS OF DIVERSION (cargo hold offload onload)- GAC HAS ITS OWN COORDINATORS AT EACH AIRPORT AND ASSISTANCE TOUR GUIDES - GAC IS PART OF THE AIRLINE TEAM (we actively advise, others are just passive, waiting for orders)- ABILITY TO PROCURE HEAVY EQUIPMENT (crane, forklift)- GOOD RELATIONSHIP WITH FATA/MATMC

POST DIVERSION- DIVERSION REPORT AND CRITIQUE. - ADVISE ON HOW TO IMPROVE – PROVIDE INFO TO CLIENTS FOR PLANNING

Airline Dispatch and Regulatory Departments Support

Dispatch and Flight Operations Department Support• Assistance with any irregular day of ops situations• Follow up on re-route/re-dispatch, flight plan submission, and all communications and messages• Assistance with coordination and resolution of all ATC and other issues• Alternate airports/diversion/ETOPS planning and on the ground support• 24/7 support availability

Governmental Affairs/Permissions Department• Review all request before the submission to make sure all regulatory and technical

information is correct • Seasonal Approvals and Additional Flights/Charter Permissions progress follow up• Provision of information and possible resolution in regard to outcomes• Advice on Regulatory and International Relations matters

Charter Flights Support • Aircraft delivery

Thank you for your attention!

Any questions?

www.globalavia.com

edgarv@globalavia.com