1. 1. What 310 Ltd Does We help our clients (economic development organizations) identify companies who are considering expansion or a change in their operations that could result in new jobs and investment in their communities
2. 2. Describe the Call Analyst Position A subset of 310Ltds highly researched data that will assigned to you to contact. Your primary function will be to call and converse with company executives in that contact list about company plans for growth or change.
3. 3. What will I do each day? Call Analysts make approximately 110 to 150 outbound calls each day working to reach key-decision makers in the companies they are assigned. As you work to reach those executives you will be speaking with receptionists and administrative assistants who may present challenges to reaching the executive team.
4. 4. What is the performance goal of a Call Analyst? To identify companies that have a plan for growth or change. Each company that does is considered a lead. Call Analysts strive to identify 6 or more leads each month.
5. 5. General Information 40 hours a week, full-time Mon-Thurs 8:00 am-5:15 pm Fri 8:00-4:00 pm (No evening or weekend hours) 15 minute breaks at 10 am and 3 pm Lunch from 12 pm-1 pm Our office is equipped with a kitchen and eating area with refrigerator, microwave, toaster, coffee maker, and wide screen TV Office dress code is business casual Ample secure parking
6. 6. Frequently Asked Questions Is there a performance goal system? Yes. Once you're training period is completed, you will be expected to produce 6 leads per month. Is this a temp-to-hire position? Yes. Is there a probationary period or quota for hires? Hires are based upon time on the job, performance finding leads, and superior attendance. Do you use auto-dialers? Do you have auto-dialers? No. We control our outbounds through manual dialing. Contact name and phone number is easily viewed on your monitor. Call Analysts make, on average, 17 dials per hour.
7. 7. Our Offices Are centrally located in the Richmond area at 4905 Dickens Rd, near Staples Mill Rd and Interstate 64
8. 8. Recordings of Callers in Action
9. 9. Next Steps If you are interested in an interview for our temp to hire position, you will need an initial phone screen. To perform the initial telephone screen, please dial 804-422- 0320, and follow the instructions. After leaving your response, your agency will be contacted to inform you of next steps.