recruitment process outsourcing (rpo) - service provider profile compendium 2013

Topic: Recruitment Process Outsourcing (RPO) –

Service Provider Profile Compendium 2013

Copyright © 2013, Everest Global, Inc.

EGR-2013-3-PD-0911

Recruitment Process Outsourcing (RPO)

Market Report: August 2013 – Preview Deck


EGR-2013-3-PD-0911 2

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EGR-2013-3-PD-0911 3

Everest Group’s RPO research is based on three key sources

of proprietary information

The Recruitment Process Outsourcing (RPO) Service Provider Profile

Compendium provides accurate, comprehensive, and fact-based

snapshots of 25 major RPO service providers1,2. Each profile highlights

service provider’s delivery capability, market strategy, key organizational

developments, delivery footprint, and client portfolio along various

dimensions such as geography, industry, and buyer-size. In addition,

each profile provides the positioning of the service provider on Everest

Group PEAK Matrix and an insightful analysis of its capabilities.

Each service provider profile provides the following RPO-specific details:

RPO service capability and strategy – Includes company overview,

RPO/HRO leadership, target market segment, RPO service suite

across geographies, technology offerings, partnerships, key RPO-

related developments, and spread of RPO FTEs globally

RPO client portfolio – Includes total number of clients and hires

managed, key clients, major RPO clients, split of hires by type and job

family, and client split by geography, industry, and buyer-size

RPO delivery locations – Includes city level detail of key delivery

locations across the world

Detailed assessment of RPO capabilities – Includes the position of

the service provider on Everest Group PEAK Matrix, market success

and delivery capability assessment, and overall remarks on the

capabilities of the service provider

1 All the analyses are based on RPO deals signed as of September 2012

2 Refer to the Recruitment Process Outsourcing (RPO) - Service Provider Landscape with PEAK Matrix Assessment 2013 (EGR-2013-3-R-0860) for a comprehensive

capability assessment of all the RPO service providers

Service providers covered in detail in the analyses

https://research.everestgrp.com/Product/12083












EGR-2013-3-PD-0911 4

Table of contents (page 1 of 2)

Topic Page no.

Section I: RPO service provider landscape snapshot 5

– Definition of RPO 6

– RPO service provider landscape 7

Section II: Service provider profiles 10

– Accenture 11

– Advantage xPO 15

– Alexander Mann Solutions 19

– Allegis Group Services 23

– Aon Hewitt 27

– Capita Resourcing 31

– Futurestep 35

– Hays 39

– Hudson RPO 43

– KellyOCG 47

– Kenexa 51

– ManpowerGroup 55

– Neeyamo 59


EGR-2013-3-PD-0911 5

Table of contents (page 2 of 2)

Topic Page no.

Section II: Service provider profiles (continued)

– Ochre House 63

– PeopleScout 67

– Peoplestrong 71

– Pinstripe 75

– Pontoon Solutions 79

– Randstad Sourceright 83

– Resource Solutions 87

– Seven Step RPO 91

– Talent2 95

– The RightThing 99

– Wilson HCG 103

– Yoh 107

Appendix 111

– Glossary of key terms 113

– RPO research calendar 115

– References 116


EGR-2013-3-PD-0911 6

ABC (page 1 of 4)

RPO service capability and strategy

Company profile: ABC offers Human Capital Consulting and customized RPO solution.

Its solution portfolio includes enterprise RPO, on-demand RPO, and sourcing and

pipeline development RPO

Headquarter: XX, United States

Leadership: XX, CEO

Website: www.XX.com

Partnership

RPO service provider: XX

HRO service provider: XX

Recent RPO-related developments/announcements

XX

Offshore2 Nearshore2 Onshore

XX XX XX

Total RPO delivery FTEs = XX

Current RPO market segment focus

Buyer segment: XX

Geography: XX

Functional capabilities within key RPO areas across regions

Regions

North

America EMEA

Asia

Pacific

South

America

Employer branding Sourcing Screening Applicant tracking Interview scheduling and

co-ordination

Assessment Offer letter management Background checking Onboarding Vendor management

1 Inclusion of both permanent and contingent hiring with a single service provider

2 FTEs in offshore (India, China, and Southeast Asia) or nearshore locations (Eastern Europe and Latin America) and delivering services to North America or

Western Europe

Source: Everest Group (2013)

Coverage – self Through partners Not offered

Other capabilities Offered Description Other capabilities Offered Description

Analytics XX Mobility XX

Outplacement XX Proprietary ATS XX

Blended RPO1 XX Proprietary add-on

tools

XX

http://www.xx.com/


EGR-2013-3-PD-0911 7

RPO split of hires by job family

RPO experience

Total number of current RPO clients: XX

Total number of annual hires managed: XX

RPO split of hires by type

Frequency of inclusion of geographies in RPO deals

RPO split of clients by industry RPO buyer-size mix

100% = XX clients

Manufacturing

Financial

services

Hi-tech &

telecom

Others

3,000-15,000

employees

>15,000

employees

Major RPO clients

XX

XX

XX

Permanent

Retail

Blue collar1

High-skilled

professionals2 Sales &

marketing

Business

services3

Senior

management

North America

EMEA

Asia Pacific

Central & South America

1 Blue collar includes jobs in operations, production, mining, construction, maintenance, technical installation, facilities, janitorial, security etc.

2 High-skilled professionals category includes engineers, IT professionals, doctors, scientists, lawyers, bankers, commissioned military officers etc.

3 Business services and others include customer services & interaction, administrative (finance & accounting, HR, procurement, and legal) jobs, nurses etc.


ABC (page 2 of 4)

RPO service capability and strategy

Temporary

100% = clients 100% = clients 100% = hires 100% = hires


EGR-2013-3-PD-0911 8

ABC (page 3 of 4)

Key RPO delivery locations


San Antonio

Buenos Aires

Dalian

Mumbai Bangalore

Findlay Lebanon Wayne Barcelona

Bucharest Geneva

London Paris

Isle of Man Germany


EGR-2013-3-PD-0911 9

ABC (page 4 of 4)

Detailed assessment of RPO capabilities

Overall remarks

XX

XX

XX

XX

XX

ABC is a Major Contender on Everest Group PEAK Matrix for RPO

1 Based on contractual and operational information as of September 2012


RPO market share1

Market success assessment

Percentage share by number of

contracts

Percentage share by annual

number of hires

Assessment

dimension Rating Remarks

Scale XX

Scope

XX

Technology

capability

XX

Delivery

footprint

XX

Buyer

satisfaction

XX

Overall XX

2011 2012 2011 2012

Delivery capability assessment

Ma

rke

t s

uc

ce

ss

Delivery capability

High

Low Low High

Major Contenders

Emerging Players

Leaders

ABC

High Low


EGR-2013-3-PD-0911 10

RPO research agenda

Topic Release date

Published Current

February-2013 RPO Annual Report 2013 – Dichotomy of Market Exuberance and Subdued Economy

April-2013 Recruitment Process Outsourcing (RPO) – Service Provider Landscape

with PEAK Matrix Assessment 2013

Q3-2013 Sourcing Contingent Workforce – Rise of MSP model – Market report

August-2013 Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2013

Q3-2013

Sourcing Contingent Workforce – Service Provider Landscape with

PEAK Matrix Assessment 2013

Q4-2013 Sourcing Contingent Workforce – Service Provider Compendium 2013

Q4-2013 Rise of RPO in Emerging Markets








EGR-2013-3-PD-0911 11

Additional RPO research recommendations

The following documents are recommended for additional insight into the topic covered in this research. The recommended

documents either provide additional details on the topic or complementary content that may be of interest

1. Recruitment Process Outsourcing – Service Provider Landscape with PEAK Matrix Assessment 2013 (EGR-2013-3-R-0860);

2013. This report provides a comprehensive analysis of the RPO service provider landscape along multiple dimensions and assesses

service providers to position them on the Everest Group PEAK Matrix. Each of the 25 RPO service providers analyzed are segmented

into Leaders, Major Contenders, and Emerging Players, and Star Performers. Additionally, it provides key insights on the areas in which

service providers differentiate themselves

2. Recruitment Process Outsourcing (RPO) Annual Report 2013 – Dichotomy of Market Exuberance and Subdued Economy

(EGR-2013-3-R-0850); 2013. This research provides comprehensive coverage of the 2012 RPO market and analyzes it across various

dimensions such as market overview, key business drivers, buyer adoption trends, solution and transaction trends, and service provider

landscape. Additionally, it includes predictions for market size, buyer adoption, solution & transaction trends, and service provider

landscape for the 2013 RPO market

3. Multi-Country RPO: Unveiling the Service Delivery Model Best Practices (EGR-2012-3-R-0722); 2012. Multi-Country RPO

(MCRPO) is increasingly being adopted by multinational corporations. However, the outcomes achieved, along with the level of

satisfaction among MCRPO buyers, are mixed. The key objectives of this study are to assess variations in MCRPO delivery models and

to identify best practices. The study’s primary methodology is a set of executive interviews combined with detailed engagement data

collection with MCRPO buyers

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EGR-2013-3-PD-0911 12

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