Recruitment & Selection at

John Lewis and M&S

By Sarah Porter, Madeeha Rawn, Elif Arslan, Stefani Pylis, Melissa, Eda

• Comparing Recruitment and Selection

procedures in John Lewis and Marks and

Spencers

• Examining the procedures against ACAS and

CIPD guidelines

• Critically analyse why the procedures vary in the

two different organisations

• Best Practice – how we would do it!

Why do Recruitment and Selection methods differ?

• Size

• Type of organisation

• Organisational needs and requirements

• Recruitment cost

John Lewis Marks & Spencers

Online application Y Y

Psychometric Tests N Y

Telephone Interview Y Y

Assessment Centres Y N

1-2-1 interviews Y Y

Differences between the recruitment process in John Lewis and M&S:

Recruitment and Selection Process at John Lewis