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  • 8/7/2019 red-Coca Cola Final Dissertation(2)

    1/93Thanda Matlab, Coca

    IMPACT OF RED ON THE SALE OF COCA COLA

    PRODUCT: A STUDY IN PATNA MARKET2008 - 09

    CHAPTER 1

    Introduction:

    The introduction of soft drink was due to necessity of traveling

    particular in the absence of availability of reliable water. But

    meaning quietly changed with changing in time. It has become so,

    popular commodity fashion & habit instead of requirement of

    quenching thirst.

    The Coca Cola Company is the largest manufacture, distributor and

    marketer of non alcoholic beverages concentrates and syrups in

    the world. Finished beverages products bearing company

    trademarks, sold in the United States since 1886 are now sold in

    more than 200 countries. Along with Coca Cola, this is recognized

    as the worlds most valuable brand. Coca Cola market four of the

    worlds top five nonalcoholic sparkling brands, including Diet Coke,

    Fanta and Sprite. Coca Cola Company has emerged as a globalleader in the beverages sector. It has a variety of products in the

    market which provides benefits to the customer as well as to the

    government. The customer uses Coca Cola product for their

    refreshment as per the requirement of their willingness. The

    Company provides large number of employment in the form of jobs

    to the people working in our country. The Government in return

    generates profits from the company as it is a multinational

    company due to the induction of foreign investment policy adopted

    by the government of India. Coca Cola also continues to broaden

    the range of low and no colour alternatives that they provide to

    help people manage their colour intake. They are offering an

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    Beverages Pvt Ltd., India division under Eurasia Operating Group

    has been working on RED i.e. Right Execution Daily since FEB 2006.

    Coca Cola Company believes that its success depends on their

    ability to connect with consumers by providing them with a wide

    variety of choices to meet their desires, needs and lifestyles

    choices. Company success further depends on the ability of their

    people to execute effectively, every day. Coca Cola product helps

    the customer in an instant digestion process. However the

    customers are using their product in order to feel energetic andrefreshing. Whenever the customer feels thirsty then they use the

    soft drink to quench their thirst instead of water. Therefore the

    Company enables the employees to join hands to make the

    company profit.

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    CHAPTER 2

    RESEARCH METHODOLOGY

    2.1 INTRODUCTION

    The management decision process has become complex and

    requires an effective and full proof management information

    system. During the year of growing complexities, the management

    needs more and more rigorous information to reduce uncertainties

    involved in introducing new products and penetrating a new

    market. Market research has today becomes an important

    component of the marketing information system, to manage all

    areas of management in general amount to marketing

    management in particular.

    Marketing research is the collection, analysis and interpretation of

    facts and figures pertaining to marketing management.

    Marketing management needs essential information regarding

    products, prices, market condition of demand and supply,

    customers need and desires, selling methods, physical flow of

    goods, competitive decision, external marketing environment and

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    other factors of marketing thus a systematic approach is applied

    termed as research methodology. Glasser has defined Market

    research is the application of scientific method of the study of the

    factors that affects the buying decision in a given market and the

    profitability of the business concerned

    2.2 RESEARCH METHODOLOGY:

    Research methodology has many dimensions and research

    methods are integral part of it. Research methodology has a wider

    scope than that of research methods. Research methodology is

    systematic way for solving research problem. It is a science of

    studying 'how Research is done scientifically.

    It is essential for any researcher to know not only research

    techniques but also research methodology. In research

    methodology we study the various steps that are generally adopted

    by researcher in studying his research problem along with logic

    behind them so that research results are capable of being

    evaluated either by the researcher himself or by any other person.

    2.3 TYPES OF RESEARCH:

    There are different types of research viz., analytical research,

    fundamental research, quantitative research, qualitative research,

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    conceptual research, empirical research. Present study is a

    Exploratory study.

    Exploratory Research: The researcher has to use facts or

    information already available and analyze these to make a critical

    evaluation of the material.

    2.4 SELECTION OF SUBJECT:

    Selecting the subject of research is a crucial decision for the

    researcher. The idea of the subject should be very clear in his

    mind. The selected subject should be clear and precise and

    ambiguity should be avoided. In the present instance the subject

    related for study consists of analyzing the impact of RED on the

    sale of coca-cola product in patna market.

    2.5 SELECTION OF TITLE:

    The title given to the subject matter to research work should not be

    ambiguous; the reader should be able to form an idea about the

    contents of the research work after going' through its title. The title

    of this research work is Impact of RED-Right Execution Daily on

    the sale of coca-cola product in patna market.

    2.6 RESEARCH OBJECTIVES:Following are the various objectives of study

    To study marketing strategies adopted by coca-cola.

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    To study customer satisfaction about coca-cola products.

    To study the effect of RED on boosting sales of coca-cola products.

    2.7 SCOPE OF THE STUDY:

    Study of Management of RED helps the management in the

    following ways:-

    1. It improves managements ability to plan and control the

    sales of Coca Cola.

    2. It will certainly help the strategies for survival and growth of

    the Company.

    3. It avoids wastage and underutilization of resources which can

    be employed profitably.

    4. It is relevant to inflows and outflows conditions of the

    Company.

    2.9 DATA COLLECTION AND RELIABILITY OF

    DATA:

    For this research work there is need of both Primary &

    Secondary data. Here I have taken the Primary data which was

    collected from the Customers.

    The secondary dataare those, which have already been collected

    by someone else for other purpose. The data, which are secondary

    in the hands of one, may be primary for others. Here the Secondary

    data is collected from the companys R&D department.

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    2.10 LIMITATION OF THE REPORT

    I found the following limitations during my actual project

    execution:-o More stress was given on the primary data.

    o The finding of the survey will be strictly based on the response of the

    consumers, since it is difficult to ascertain the authenticity of the statements.

    o All the observation and recommendation will be made on the feedback

    obtained from the survey.

    2.11 HYPOTHESIS:

    After the researcher has collected the data and before

    starting work on it, he forms a hypothesis. Hypothesis is the

    assumption made by the researcher about the outcome of the

    study. Based on objectives following hypothesis was made. Here

    the hypothesis formed is:

    Marketing strategy of Coca Cola beverages Pvt. Ltd is

    strong enough to increase the profit and sales volume of the

    Company.

    Retailers and distributors are satisfied with the RED.

    2.12 ANALYZING THE DATA:

    The next step in the research process is to extract pertinent

    findings from the data. The researcher tabulates the data and uses

    various financial tools to assess the financial soundness of the

    company.

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    2.13 FINDINGS

    After analyzing the data and conducting various tests upon it

    the researcher comes to know of certain facts. These facts are thefindings of the study.

    2.14 REPORTING

    When the researcher finishes analyzing the data and various

    facts are found out the research work is almost over. These

    findings are then summarized and conclusions are drawn from it.

    CHAPTER 3

    COMPANY PROFILE

    3.1 EXECUTIVE SUMMARY

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    The Coca Cola Company was incorporated in September 1919

    under the laws of the State of Delaware and succeeded to the

    business of a Georgia Corporation with the same name that had

    been organized in 1892. Coca Cola Company is one of numerous

    competitors in the commercial beverages market. Of the

    approximately 53 billion beverage servings of all type of consumed

    worldwide every day.Beverages bearing trademarks owned by or

    licensed to company account for approximately 1.5 billion. Coca-

    Cola, the corporate nourishing the global community with the

    worlds largest selling soft drink concentrates since 1886. Coca Cola

    Company put his first step in India in 1952 but withdrew completelyin 1977 due to change in Indian Government polices. Again

    returned to India in 1993 after a gap of 16 years giving a new

    thumb up to the Indian Soft Drink Market. In the same year, the

    Company took over ownership of the nation's top soft-drink brands

    and bottling network. No wonder, their brands have assumed an

    iconic status in the minds of the consumers.

    Coca-Cola serves in India some of the most recalled brands across

    the world, which include names such as Coca-Cola, Diet Coke,

    Sprite, Fanta, along with the Schweppes product range. The

    acquisition of Thums Up brought some of the leading national soft

    drinks like Thums Up, Limca, Maaza, Citra and Gold Spot under its

    umbrella. To add to this, Kinley mineral water was launched in the

    year 2000.

    The Company ranking up "firsts" in the introduction of Canned and

    PET soft drinks, vending machines and backpack dispensers for

    crowds of cricket supporters.

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    Ever Since, Coca-Cola India has made significant investments to

    build and continually consolidate its business in the country,

    including new production facilities, waste water treatment plants,

    distribution systems and marketing channels.

    Coca-Cola India is among the countrys top international investors,

    having invested more than US$ 1 billion in India within a decade of

    its presence and further pledged another US$ 100 million in 2003

    for its operations.

    RED, IN INDIA

    Hindustan Coca Cola Beverages Pvt.Ltd., India division under

    Eurasia Operating Group has been working on RED i.e. Right

    Execution Daily since FEB 2006. Coca Cola Company believes that

    its success depends on their ability to connect with consumers by

    providing them with a wide variety of choices to meet their desires,

    needs and lifestyles choices. Company success further depends on

    the ability of their people to execute effectively, every day.

    COMPANY GOAL

    Company goal is to use the Companys asset company brands,

    financial strength, unrivaled distribution system, global reach and

    talent and strong commitment of our management and associates-

    to become more competitive and to accelerate growth in mannerthat creates value for our shareowners.

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    3.2 COCA-COLA PORTFOLIO

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    Glass PET Can Fountain

    200 ml 500 ml 330 ml Various Sizes

    300 ml 500 ml + 100 mlfree

    500 ml 1L+ 200 ml free

    1000 ml 1.5 L

    2 L

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    3.3 CHRONOLOGICAL INCIDENT IN THEDEVELOPMENT OF

    SOFT DRINKS:-

    1798The term "soda water" first coined.

    1810 First U.S. patent issued for the manufacture of imitationmineral waters.

    1819The "soda fountain" patented by Samuel Fahnestock.

    1835The first bottled soda water in the U.S.

    1850A manual hand & foot operated filling & corking device,first used for bottling soda water.

    1851 Ginger ale created in Ireland.

    1861The term "pop" first coined.

    1874The first ice-cream soda sold

    1876Root beer mass produced for public sale.

    1881The first cola-flavored beverage introduced.

    1885 Charles Aderton invented "Dr Pepper" in Waco, Texas.

    1886Dr. John S. Pemberton invented "Coca-Cola" in Atlanta,Georgia.

    1892William Painterinvented the crown bottle cap.

    1898 "Pepsi-Cola" is invented by Caleb Bradham.

    1899The first patent issued for a glass blowing machine, usedto produce glass bottles.

    1913Gas motored trucks replaced horse drawn carriages asdelivery vehicles.

    1919 The American Bottlers of Carbonated Beverages formed.

    1920The U.S. Census reported that more than 5,000 bottlers

    now exist.

    Early 1920's The first automatic vending machines dispensed

    sodas into cups.

    1923Six-pack soft drink cartons called "Hom-Paks" created.

    1929 The Howdy Company debuted its new drink "Bib-Label

    Lithiated Lemon-Lime Sodas" later called "7 Up".

    1934Applied color lab

    els first used on soft drink bottles, the coloring was baked on

    DBAR, SSGMCE, SHEGAON Page 14

    http://inventors.about.com/library/inventors/blsodafountain.htmhttp://inventors.about.com/library/weekly/blginger_al.htmhttp://inventors.about.com/library/inventors/bl_root_beer.htmhttp://inventors.about.com/library/inventors/bldrpepper.htmhttp://inventors.about.com/library/inventors/blcocacola.htmhttp://inventors.about.com/library/inventors/blpepsi.htmhttp://inventors.about.com/library/inventors/blvendingmachine.htmhttp://inventors.about.com/library/inventors/bl7up.htmhttp://inventors.about.com/library/inventors/blsodafountain.htmhttp://inventors.about.com/library/weekly/blginger_al.htmhttp://inventors.about.com/library/inventors/bl_root_beer.htmhttp://inventors.about.com/library/inventors/bldrpepper.htmhttp://inventors.about.com/library/inventors/blcocacola.htmhttp://inventors.about.com/library/inventors/blpepsi.htmhttp://inventors.about.com/library/inventors/blvendingmachine.htmhttp://inventors.about.com/library/inventors/bl7up.htm
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    the face of the bottle.

    1952The first diet soft drink sold called the "No-Cal Beverage"a ginger ale sold by Kirsch.

    1957The first aluminum cans used.

    1959The first diet cola sold.1962The pull-ring tab first marketed by the Pittsburgh BrewingCompany of Pittsburgh, PA. The pull-ring tab was invented by

    Alcoa.

    1963The Schlitz Brewing company introduced the "Pop Top"

    beer can to the nation in March, invented by Ermal Fraze of

    Kettering, Ohio.

    1965Soft drinks in cans dispensed from vending machines.

    1965The resaleable top invented.

    1966 The American Bottlers of Carbonated Beverages renamed

    The National Soft Drink Association.1970Plastic bottles are used for soft drinks.

    1973The PET (Polyethylene Terephthalate) bottle created.

    1974The stay-on tab invented. Introduced by the Falls City

    Brewing Company of Louisville, KY.

    1979Mello Yello soft drink is introduced by the Coca Cola

    Company as competition against Mountain Dew.

    1981The "talking" vending machine invented.

    3.4 THE VALUE CHAIN

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    3.5 BUSINESS MODEL OF COCA-COLA

    Manufactures Concentrate

    Beverage Base & Syrup

    Manufactures Finished

    Bottle/Can Fountain syrup

    3.6 INTRODUCTION TO SOFT DRINKS IN INDIA

    Gold Spot considered as the first soft drink, established 50 years

    ago before all empowering Coca-Cola entered the company todominate the scene. It faced no competition and its euphoric image

    built up in western countries helped it get ready clientele &

    glamour. Parle export private ltd. should be regarded as the first

    Indian company introducing limca a lemon drink complimentary to

    DBAR, SSGMCE, SHEGAON Page 16

    The Coca-Cola

    Company

    Bottler

    Customer

    Consumer

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    their well entiemched Gold Spot in 1970 which got moderate

    success. However, before this, it had also introduced Cola-Pepino

    which was withdrawn in face tough competition from Coca-cola.

    When Coca-cola bid farewell in 1977, Indian market was open for

    various cold drinks and several companies came forward pushing

    the different in the market. Parle people introduced their Cola-

    Thumps Up with a mightily bang saying Happy days are here

    again as if happy days went away with Coca-cola pure drinks of

    Delhi, also without loosing much time introduced pure drinks with

    Campa Orange and Campa Lemon. Modern bakeries interested the

    market Double Seven, Mohan Meakings with Marry and Pick Up &

    McDowell with Thrill, Rush and Sprint and Indian Market where

    there was competition previously a cut throat competition and

    heavy advertising was on. Each one was trying their best to be

    come under one company with A Class products in the field of

    soft drink business, now after a long gap; Govt. of India had given

    permission to the Coca-Cola to start their business in India. Coca-

    Cola came with Parle to do business on the Indian soil. They are

    trying best regaining its prestige which it had before.

    3.7 GROWTH PROMOTIONAL ACTIVITIES

    The government has adopted liberalized policies for the soft drink

    trade to give the industry a boast and promote the Indian brands

    internationally. Although the import and manufacture of

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    international brands like Pepsi and Coke is enhanced in India the

    local brands are being stabilized by advertisements, good quality

    and low cost. The soft drinks market till early 1990s was in hands

    of domestic players like Campa, Thumps up, Limca etc but with

    opening up of economy and coming of MNC players Pepsi and Coke

    the market has come totally under their control.

    The distribution network of Coca Cola had6.5 lakhs outlets across

    the country in FY00, which the company is planning to increase to

    8 lakhs by FY01. On the other hand Pepsi Co's distribution network

    had 6 lakhs outlets across the country during FY00 which it is

    planning to increase to 7.5 lakhs by FY01.

    3.8 MARKET BIFURCATION OF SOFT DRINKS

    Soft drinks are available in glass bottles, aluminum cans and PETbottles for home consumption. Fountains also dispense them in

    disposable containers Non-alcoholic soft drink beverage market can

    be divided into fruit drinks and soft drinks. Soft drinks can be

    further divided into carbonated and non-carbonated drinks. Cola,

    lemon and oranges are carbonated drinks while mango drinks

    come under non carbonated category.

    The market can also be segmented on the basis of types of

    products into cola products and non-cola products. Cola products

    account for nearly 61-62% of the total soft drinks market. The

    brands that fall in this category are Pepsi, Coca- Cola, Thumps Up,

    Diet Coke, Diet Pepsi etc. Non-cola segment which constitutes 38%

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    can be divided into 4 categories based on the types of flavors

    available, namely: Orange, Cloudy Lime, Clear Lime and Mango.

    non cola

    product, 38

    colaproduct, 62

    non cola product

    cola product

    3.9 PRODUCTS & DISTRIBUTION

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    Coca Cola Company manufactures and sells beverage concerates,

    sometimes referred to as beverages bases and syrups, including

    fountain syrups, and finished beverages.

    As used in this report:

    Concentrates means flavoring ingredients and depending

    on the products, sweetners used to prepare syrups or

    finished beverages;

    syrups means the beverages ingredients produced by

    combining concentrates and, depending on the product,

    sweetners and added water;

    Fountain syrups means syrups that are sold to fountain

    retailers, such as restaurants, that use dispensing

    equipment to mix the syrups with sparkling or still water at

    the time of purchase to produce finished beverages that are

    served in cups or glasses for immediate consumption;

    Sparkling beverages means nonalcoholic ready to drink

    beverages with carbonation, including energy drinks andcarbonated waters and flavored waters;

    Still beverages means nonalcoholic beverages without

    carbonation, including non-carbonated waters, flavored

    waters& enhanced waters, juices & juices drinks, teas,

    coffees, and sports drinks.

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    3.10 MISSION, VISION & VALUES

    Coca Cola mission, vision and values outline who they are, what

    they seek to achieve, and how they want to achieve it. These

    provide a clear direction for the Company and help ensure that

    they are all working toward the same goals.

    MISSION

    Everything Coca Cola do is inspired by their enduring Mission:

    To Refresh the World...in body, mind, and spirit.

    To Inspire Moments of Optimism...through their brands and their action

    To Create Value and Make a Difference...everywhere they engage.

    VISION

    To achieve sustainable growth, Coca Cola has established a

    Vision with clear goals:

    Planet : Being a responsible global citizen that makes a

    difference.

    Portfolio: Bringing to the world a portfolio of beverage

    brands that anticipate and satisfy Peoples' desires

    and needs.

    Partners: Nurturinga winning network of partners and building

    mutual loyalty. Profit: Maximizing return to shareowners while

    being mindful of our

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    VALUES

    Coca Cola is guided by shared Values that they will live by as a company

    and as individuals:

    Leadership : The courage to shape a better future

    Passion : Committed in heart and mind

    Integrity : Be real

    Accountability : If it is to be, it's up to me

    Collaboration : Leverage collective genius

    Innovation : Seek, imagine, create, delight

    Quality : What we do, we do well

    3.11 GET TO KNOW OUR LEADERS

    Leading the Industry & Refreshing the WorldResponsibly

    Since Coca Cola first soda fountain sales

    in 1897, they have been a driver of

    marketplace innovation and an investor in

    local economies. Today they lead the

    beverage industry with over 450 brands --

    including four of the world's top-five

    sparkling brands. But while their business

    opportunities are enormous, theircommitment to their consumers and the

    communities in which they operate is

    even greater.

    E. Neville Isdell, named chairman and

    chief executive officer in June 2004, leads

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    http://www.thecoca-colacompany.com/ourcompany/board.htmlhttp://www.thecoca-colacompany.com/ourcompany/board.html
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    them into the new century with a firm

    commitment to the values and spirit of

    the world's greatest brand. With his

    proven leadership and the talent and

    experience of their management team,they will continue our mission to provide

    quality beverages while helping to

    improve lives around the world.

    Board Of Directors:

    E. Neville Isdell : - 12th Chairman of the Board of Directors &

    CEO.

    Muhtar Kent : - President & Operating Officer.

    Herbert A. Allen : - President & CEO Allen & Company Inc.

    Ronald W. Allen : - Advisory Director, Former Chairman of the

    Board Allen & Co.

    Cathleen P. Black : - President, Hearst Magazines

    Barry Diller : - Chair of the Board & CEO Inter Active Corp.

    Alexis M. Herman : - Chair & CEO New Ventures,LLC.

    Donald R. Keough : - Non Executive Chair of the Board Allen & Co.

    Inc.

    DBAR, SSGMCE, SHEGAON Page 23

    http://www.thecoca-colacompany.com/ourcompany/board.htmlhttp://www.thecoca-colacompany.com/ourcompany/board_kent.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_20.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_21.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_22.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_54.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_97.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_65.htmlhttp://www.thecoca-colacompany.com/ourcompany/board.htmlhttp://www.thecoca-colacompany.com/ourcompany/board_kent.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_20.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_21.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_22.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_54.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_97.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_65.html
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    Donald F. McHenry : - Distinguished Proff. In the Practice of

    Diplomacy &Internal

    Sam Nunn : - Co-Chair & CEO Nuclear Threat Initiative.

    James D. Robinson III : - General Partner, RRE Ventures, President, J. D.

    Robinson, INC.

    Peter V. Ueberroth : - Investor & Chairman, Contrarian Group Inc.

    Jacob Wallenberg : - Chair of the Board, Investor AD.

    James B. Williams : - Former Chairman of the Board & CEO Sun

    Trust Bank Inc.

    3.12 BEVERAGE PRODUCTS

    Coca Cola Company continues to expand Its beverage portfolio, as

    well as packaging options and sizes, in order to meet consumers'

    evolving needs and preferences. Coca Cola currently offer more

    than 2,800 beverage products around the world.

    In addition to sparkling drinks, Coca Cola increasingly offer juice

    and juice drinks, waters, sports and energy drinks, teas and

    coffees, soy-based drinks and beverages with added nutritional

    benefits. They market four of the world's top five nonalcoholic

    sparkling brands: Coca-Cola, Diet Coke, Sprite and Fanta. In

    2006, Coca Cola globally ranked:

    No. 1 in Sales of Juice and Juice Drinks

    DBAR, SSGMCE, SHEGAON Page 24

    http://www.thecoca-colacompany.com/ourcompany/bios/bio_25.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_26.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_28.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_29.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_98.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_30.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_25.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_26.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_28.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_29.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_98.htmlhttp://www.thecoca-colacompany.com/ourcompany/bios/bio_30.html
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    No. 1 in Sales of Ready-to-Drink Coffees and Teas

    No. 2 in Sales of Sports Drinks

    No. 3 in Sales of Water

    Coca cola also continue to broaden the range of low- and no-calorie

    alternatives that they provide to help people manage their caloric

    intake. And they offer an increasing variety of package sizes to

    allow consumers to manage their consumption. they continue to

    expand into beverages with added health and nutrition benefits

    such as vitamins and nutrients. Some examples around the world

    include the following:

    Health Works in Hong Kong

    Ipsei in Germany

    Minute Maid with added Vitamin D in the U.S.

    Odwalla in the U.S.

    Minute Maid ready-to-drink milk beverages in Mexico

    Aquarius Active Diet functional water supplement in Japan

    They are also conducting exploratory programs to help address

    malnutrition with fortified products. Scientists working with their

    Beverage Institute For Health and Wellness developed Nurisha, a

    water-soluble powder of 12 vitamins and minerals to add to

    beverages, and conducted clinical trials in Botswana and Peru.

    Their first beverage fortified with Nurisha is now in trials in South

    African schools, and they are looking for opportunities to expand it

    and other fortified beverages in other countries.

    DBAR, SSGMCE, SHEGAON Page 25

    http://www.thebeverageinstitute.org/http://www.thebeverageinstitute.org/
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    3.13 SWOT ANALYSIS

    Strength

    Coca Cola competitive strengths include leading brands with a highlevel of consumer acceptance, a worldwide network of bottlers &

    distributors of company products, sophisticated marketing

    capabilities; & a talented group of dedicated associates.

    Weakness

    Sales of Coca Cola ready-to-drink nonalcoholic beverages are

    somewhat seasonal, with the second & third calendar quarters

    accounting for highest sales volumes. The volume of sales in the

    beverages business may be affected by weather conditions.

    Opportunities

    Over the next several years Soft Drinks Industrys growth is

    expected to out pace the growth of the world economy. By 2010 is

    projected to eclipse $650 billion in total revenue. There is

    tremendous opportunity to grow our sparkling beverages in both

    developed & emerging markets.

    Threats

    Coca Cola Company competes in the nonalcoholic beverages

    segment of the commercial beverages industry. Based on internally

    available data & a variety of industry sources, Coca Cola believe

    that in 2007, worldwide sales of Company products accounted for

    approximately 10% of total worldwide sales of nonalcoholic

    beverages products. The nonalcoholic beverages segment of the

    commercial beverages industry is highly competitive, consisting of

    numerous firms.

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    A STRONG YEAR

    The following pages tell the story of a company delivering

    consistent performance that is well-balanced across markets,

    categories, customers and products -- a company that is moving

    forward with a clear strategic agenda. In 2007, The Coca-Cola

    Company earned $2.57 per share, an increase of 19 percent. Unit

    case volume grew 6 percent. And net operating revenuesgrew 20

    percent to $28.9 billion.

    We took several key steps in 2007, including

    strengthening our sparkling portfolio with new brands and

    brand extensions;

    expanding our still portfolio with strategic acquisitions and

    innovations;

    improving our capabilities in consumer marketing,

    commercial leadership and franchise leadership;

    Creating a more sustainable future through more efficient

    energy, water and operational practices.

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    3.14 BUILDING OUR CAPABILITIES

    A year ago in this report, we said we were going to fuel growth by

    creating inspirational consumer marketing, providing enhanced

    value to millions of retail partners and to our bottling partners, who

    make up the world's largest and most powerful beverage

    distribution network.

    The men and women of The Coca-Cola Company, working closely

    with our dedicated bottling partners around the world, delivered on

    our commitments with great discipline and skill. Our product mix is

    the strongest it has ever been, our innovation pipeline is growing,

    and our brands are winning again at the point of sale.

    Our progress in consumer marketing and commercial leadership

    has renewed interest in our expanding portfolio among shoppers,

    retail customers and our bottling partners. Creative marketing is

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    part of our DNA and has always been our core competency in eras

    of success.

    In the past year, with "The Coke Side of Life," Happiness Factory-

    The Movie and other award-winning marketing programs, we

    reinvigorated the energy and optimism at the heart of our brands.

    We also invited our consumers to experience the magic and history

    of the world's most valuable brand at the highly successful new

    World of Coca-Cola, which opened this past year in Atlanta.

    3.15 ENHANCING THE COMMUNITIES WE SERVE

    We recognize that we cannot have a healthy and growing business

    unless the communities we serve are sustainable themselves.

    Careful consideration of environmental, economic and social

    factors plays into all our decision making and resulted in a number

    of new partnerships to support the health of our business and our

    planet. Across the Coca-Cola system, we made significant progress

    in reducing our water, packaging and energy imprint.

    Water is essential to our business. In 2007, we set the ambitious

    goal to return the water we use, in our beverages and in their

    production, back to nature. And our expanded global partnership

    with World Wildlife Fund (WWF) aims to help conserve seven of the

    world's most important watersheds, as well as to further improve

    water efficiency in our operations and strengthen our climate

    protection initiatives. Additionally, we signed The CEO Water

    Mandate, a partnership with the United Nations Global Compact

    that commits companies to help protect and preserve freshwater

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    resources by making water-resource management a strategic

    priority throughout their operations and supply chain.

    We see packaging not as waste, but as a valuable resource for

    future use. In 2007, we established a goal of recycling or reusing

    100 percent of our PET* packaging in the United States. We took an

    important step toward this goal through a major investment in the

    world's largest PET bottle-to-bottle recycling plant in South Carolina

    and the launch of a new recycling business called Coca-Cola

    Recycling LLC led by our bottling partner, Coca-Cola Enterprises

    Inc. In India, we are partnering with the Indian Association of Plastic

    Manufacturers in significant PET recycling initiatives in more than

    100 locations across the country. And in Brazil, which recycles

    nearly 50 percent of PET containers, the Company remains a long-

    time supporter of CEMPRE, a nonprofit association dedicated to the

    promotion of recycling and waste management.

    We also are scaling up our efforts to reduce carbon emissions. We

    are committed to growing our business, without growing our

    carbon footprint. In 2007, we launched Project ESKO to reduce

    emissions in manufacturing and drive productivity improvements.

    For example, at our 2-million-square-foot world headquarters in

    Atlanta, we are working to reduce energy consumption by 23

    percent. These efforts are expected to eliminate more than 10,000

    metric tons of carbon dioxide emissions each year, which is the

    equivalent of removing 2,000 cars from the road. And we are using

    our voice on the world stage to call for responsible standards on

    greenhouse gas emissions through our support of the United

    Nations Global Compact Caring for Climate leadership platform

    and the Bali Communiqu.

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    *Polyethylene terephthalate (PET)

    Our commitment to being a responsible company includes being a

    responsible employer. In 2007, we launched our global Workplace

    Rights Policy and Human Rights Statement, guided by the

    principles of the International Labour.

    Organization and other well-known international organizations. Our

    Workplace Rights Policy formalizes our long-standing commitment

    to ensure that each of our 90,500 associates around the world is

    treated with dignity and fairness.

    3.16 THE ROAD AHEAD

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    To reach our peak performance in 2008, we will focus on

    five strategic priorities:

    First, we will continue to grow our leadership in sparkling

    beverages, the core of our business today and tomorrow. We know

    there is tremendous opportunity to grow our sparkling beverages in

    both developed and emerging markets. Second, we will drive even

    faster growth in our still beverage portfolio by adding new

    functional benefits, developing affordable formulations, pursuing

    relevant bolt-on acquisitions and seeking margin enhancements.

    Juice and juice drinks, sports drinks, water, coffees, teas and

    emerging categories offer exciting opportunities for future growth

    around the world.

    Second, we will continue to generate and take advantage of the

    balanced growth we have achieved across our portfolio and the

    markets we serve. In the world's emerging economies, our

    business is buoyed by growing urbanization, rising middle-class

    consumers and the corresponding conversion to ready-to-drink

    beverages that meet new lifestyle needs. In North America, our

    flagship market, we will continue to focus on renewing the health of

    our business.

    3.17 OPERATING GROUP

    The Operating Group of Coca-Cola. The map is segmented intoCoca Cola Operating Groups: Africa, Eurasia, European Union, Latin

    America, North America, Pacific, Bottling Investments. Certain prior

    year amounts have been reclassified to conform to the current year

    presentation.

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    1) In 2007, Coca Cola adopted Financial Accounting Standards

    Board (FASB) Interpretation No. 48, "Accounting for Uncertainty

    in Income Taxes" and recorded an approximate $65 million

    increase in accrued income taxes in their consolidated balance

    sheet for unrecognized tax benefits, which was accounted for as

    a cumulative effect adjustment to the January 1, 2007 balance

    of reinvested earnings.

    2) In 2006, Coca Cola adopted Statement of Financial Accounting

    Standards (SFAS) No.158, "Employers' Accounting for Defined

    Benefit Pension and Other Postretirement Plans -- an

    amendment of FASB Statements No. 87, 88, 106, and 132(R)."3) Coca Cola adopted FASB Staff Position (FSP) No. 109-2,

    "Accounting and Disclosure Guidance for the Foreign Earnings

    Repatriation Provision within the American Jobs Creation Act of

    2004" in 2004. FSP No. 109-2 allowed the Company to record

    the tax expense associated with the repatriation of foreign

    earnings in 2005 when the previously unremitted foreign

    earnings were actually repatriated.

    4) Coca Cola adopted FASB Interpretation No. 46(R), "Consolidation

    of Variable Interest Entities," effective April 2, 2004.

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    3.18 ORGANIZATIONAL STRUCTURE

    Coca Cola in India

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    3.19 RED i.e... A Right Execution Daily

    3.19.1 CONCEPT OF RED

    Hindustan Coca Cola Beverages Pvt Ltd., India division under

    Eurasia Operating Group has been working on RED i.e. Right

    Execution Daily since FEB 2006.

    Coca Cola Company believes that its success depends on their

    ability to connect with consumers by providing them with a wide

    variety of choices to meet their desires, needs and lifestyles

    choices. Company success further depends on the ability of their

    people to execute effectively, every day.

    3.19.2 DETAIL ANALYSIS OF RED: -

    Right Execution Daily is segregated under three important point

    they are as follows:

    VisiCooler: -

    Visicooler is the Sales Generating Assets, which not only make the

    beverages product chilled which the company served its customers

    at the purchase point but also attract the number of shoppers or

    consumers in a given universe to buy company products.

    In the visicooler, attention are given on the following points: -

    The visicooler is as per standard or not.

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    The visicooler as per prime position or not.

    Is the visicooler in a working condition?

    Is the visicooler light working?

    Is the visicooler 100% pure?

    Is the visicooler brand order compliant?

    Availability: -

    Under Availability, company ensures that their all products are

    available at the shop as per the standards of the company toserves the consumers or the shoppers. The main focuses of

    Availability are as follows: -

    The company products are available at the shop in full flavor

    & range.

    Consumers have enough choice to select the companys

    beverage products as per their desire. 10 to 15% of total shoppers are those who drink only

    particular brand & particular brand & particular flavor. So,

    company doesnt want to loose that consumer also.

    Activation: -

    Activation is the important ingredients under RED. It is a

    techniques by which the sales are generated. It is a complex set of

    activity by which the shoppers are stimulated to come at the shop.

    By proper activation buyers are induced to come at the purchase

    point.

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    3.19.3 Important tools for activation

    Important tools for activation are Counter Top, Aerial Mobile

    Hanger, Crate Display, Road Standee, Flange, Signage, Branded

    Menu Cards, Combo Communication, Flex or Glow Sign Board,

    Three Tire Display Rack, Price Communication.

    Under the Activation, the attention is given to ensure the

    following points at the purchase point: -

    Prices of HCCBPL products communicated in a clear & visible manner.

    DPS/Flex Board/Glow Sign Board, Flange, or Road Standee, at least 1,

    should be in a proper condition.

    Ariel Mobile Hanger with at least 4 mobiles displayed at stores front in

    Convenience Stores.

    OBM/Drinking Shot Communication present at each store.

    Table Top display unit/Hanging Rack, at least 1 should be pure & should be

    at least 50% charged in Convenience Stores.

    Self Display Rack in which minimum 8 facings of any PET displayed &

    visible in Grocery.

    Rack should be pure & should be at least 50% full in Grocery.

    Combo Communication should be present in E&D.

    Branded Menu Cards with KO (cola) Beverages Menu (at least 5 MenuCards)/Menu Board (at least 1) with KO beverages listing.

    DBAR, SSGMCE, SHEGAON Page 37

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    3.19.4 TOOLS USED FOR CONTROL UNDER RED

    Market Developer RED Tracker

    Survey conducted by Individual Agency

    Market Developer RED Tracker

    It is a tool by which the Market Developer, checks its performance. It shows

    where the Market Developer is put their efforts, by which the RED Score will be

    increasing. It throws light on, where are the Execution Team lacking. It also aids

    to the Management in tuning the Market Execution Team. There are two parts of

    the Market Developer RED tracker: -

    Market Developer Permanent Journey Plan

    It is a tool, which fix the activities of the Market Developer for the given period.

    In the Market Development Permanent Journey Plan, the information about the

    following things is given: -

    Permanent Journey Plan for the Market Developer

    Name of the Market Developer

    Distributor/Direct Route Name

    Sales Team Leader Name

    Sales Trainer Name

    The Town/City where the execution plans are executed.

    Month of the Execution Plan

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    No. Of Outlet visited at a particular date

    Daily Market Report

    It is a survey conduct by the Market Developer himself.Market Developer has to prepare this Report before he starts

    his execution activities at the Customer Place. It helps to get

    the actual figure & also help to check the execution impact of

    the previous day.

    3.19.5 RED SCORING

    RED Scoring is the techniques by which the quality of services &

    performance executed by the companys personnel are

    enumerated in terms of numbers.

    The total marks assigned under RED are 100 and these total marks

    are segregated among the three factors of the RED, which are as

    follows: -

    VISICOOLER = 30 MARKS

    AVIABILITY = 50 MARKS

    ACTIVATION = 20 MARKS

    For RED Scoring sheet: Please refer AppendixPoint No. 7.3

    DBAR, SSGMCE, SHEGAON Page 39

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    3.21 SURVEY REPORT CONDUCTED BY INDIVIDUALAGENCY

    FOR THE MONTH MARKS

    APRIL 34.5MAY 22.3JUNE 30.1

    0

    5

    10

    15

    20

    25

    30

    35

    APR

    MA

    J UN

    DBAR, SSGMCE, SHEGAON Page 41

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    CHAPTER 4

    DATA COLLECTION, ANALYSIS &

    INTERPRETATION

    4.1 INTRODUCTION:

    Both Primary as well as secondary data has been collected. Here I

    am going to give the analysis of Primary data first and then the

    analysis of secondary data will follow.

    4.2 ANALYSIS OF PRIMARY DATA:Primary data is in the form of a questionnaire which has been

    collected by asking civilians to fill in a questionnaire. Below given is

    the analysis of many of the questions in the Questionnaire. The

    Questionnaire is present in the Appendix.

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    In the above fig. I have done survey on the basis of

    age group15-25, 26-35, 36-45, 46-55 where the no. of

    consumers are 68, 41, 23, 18 respectively.

    Question No. 1.b)..Refer question in Appendix.

    Analysis:

    Table: On the basis of Gender

    Table 4.2.2.b

    Figure: On the basis of Gender

    Fig. 4.2.2.b

    Interpretation:

    DBAR, SSGMCE, SHEGAON Page 44

    Gender No. of Persons

    Male 120

    Female 30Total 150

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    In the above fig. the respondents are grouped on the basis

    of gender in which male corresponds to 120 and female 30.

    Question No. 1.c)..Refer question in Appendix.

    Analysis:

    Table: On the basis of Occupation

    Table 4.2.3.c

    Figure: On the basis of Occupation

    Fig. 4.2.3.c

    Interpretation:

    DBAR, SSGMCE, SHEGAON Page 45

    Occupation No. of Persons

    Student 45Others 29

    Servicemen 46Businessmen 30Total 150

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    In the above fig. respondents are classified on the basis of

    occupation in which there are 45 students, 46 servicemen,

    30 businessmen and the rest 29.

    Question No.2..Refer question in Appendix.

    Analysis:

    Table: On the basis of Preference

    Table 4.2.2

    Figure: On the basis of Preference

    Fig. 4.2.2

    Interpretation:

    In the above fig., 131 repondents take beverages and the

    rest dont prefer to take.

    DBAR, SSGMCE, SHEGAON Page 46

    Yes / No No. of Respondents

    Yes 131

    No 19Total 150

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    Question No. 3..Refer question in Appendix.

    Analysis:

    Table: On the basis of Choice

    Table 4.2.3

    Figure: On the basis of Choice

    Fig. 4.2.3

    Interpretation:

    In the above fig., most repondents (i.e) 57, prefer to take

    Coca Cola , 39 Frooti, 31 Pepsi and others 23.

    DBAR, SSGMCE, SHEGAON Page 47

    Type of Cold Drink No. of Respondents

    Coca-Cola 57Pepsi 31Frooti 39Others 23

    Total 150

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    Question No. 5..Refer question in Appendix.

    Analysis:

    Table: On the basis of Likeness

    Table 4.2.5

    Figure: On the basis of Likeness

    Fig. 4.2.5

    Interpretation:

    In the above fig., 53 people like to take Maaza, 45 Thumps

    up, 30 Coca Cola and 22 Sprite.

    Question No. 6..Refer question in Appendix.

    DBAR, SSGMCE, SHEGAON Page 48

    Type of Cold Drink No. of Respondents

    Thumps Up 45Coca Cola 30

    Sprite 22Maaza 53Total 150

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    Analysis:

    Table: On the basis of characteristics

    Table 4.2.6

    Figure: On the basis of characteristics

    Fig. 4.2.6

    Interpretation:

    In the above fig., almost everyone prefers to take the

    beverages on th basis of Taste, then quality, thirdly toquench thirst and lastly for its benefits.

    Question No. 7..Refer question in Appendix.

    DBAR, SSGMCE, SHEGAON Page 49

    Characteristics No. of Respondents

    Quality 40Taste 78

    Benefit 10To quench thirst 22

    Total 150

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    Analysis:

    Table: On the basis of Sources of Beverages

    Table 4.2.7

    Figure: On the basis of characteristics

    Fig. 4.2.7

    Interpretation:

    In the above fig., consumers know about the product thru

    advertising that is 100 respondents, 39 thru friends, 1 thru

    newspapers and the rest from other means.

    Question No. 8..Refer question in Appendix.

    DBAR, SSGMCE, SHEGAON Page 50

    Sources No. of Respondents

    Advertising 100Friends 39

    Newspapers 01Others 10Total 150

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    Analysis:

    Table: On the basis of Urge( Prefer More Often)

    Table 4.2.8

    Figure: On the basis of Urge( Prefer More Often)

    Fig. 4.2.8

    Interpretation:

    In the above fig., 43 prefer to take Thumps up and the 2nd

    is 37 Maaza Fans

    Question No.10..Refer question in Appendix.

    DBAR, SSGMCE, SHEGAON Page 51

    Type of Cold Drink No. of Respondents

    Thumps Up 43Limca 12Fanta 12Maaza 37Sprite 21

    Coca Cola 25Total 150

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    Analysis:

    Table: On the basis of Satisfaction of availability

    Table 4.2.10

    Figure: On the basis of Satisfaction of availability

    Fig. 4.2.10

    Interpretation:

    In the above fig., 113 respondents are satisfied with the

    availability offered by the Coca Cola Company and the rest

    dont prefer it.

    Question No.11..Refer question in Appendix.

    DBAR, SSGMCE, SHEGAON Page 52

    Satisfaction ofavailability

    No. of Respondents

    Yes 113No 37

    Total 150

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    Analysis:

    Table: On the basis of right condition of product

    Table 4.2.11

    Figure: On the basis of right condition of product

    Fig. 4.2.11

    Interpretation:

    In the above fig., 113 respondents find Coca Cola product in

    the right condition and 37 didnt find it.

    Question No.13..Refer question in Appendix.

    Analysis:

    DBAR, SSGMCE, SHEGAON Page 53

    Right condition ofProduct

    No. of Respondents

    Yes 113No 37

    Total 150

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    Table: On the basis of problem with the price tag affixed

    Table 4.2.13

    Figure: On the basis of problem with the price tag

    affixed

    Fig. 4.2.13

    Interpretation:

    In the above fig., 64 repondents have issues regarding the

    price affixed by the Company and 51 are not while the restare in doubt.

    Question No.14..Refer question in Appendix.

    Analysis:

    DBAR, SSGMCE, SHEGAON Page 54

    Problem with theprice tag affixed

    No. of Respondents

    Yes 64No 51

    Cant Say 35Total 150

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    Table: On the basis of factor

    Table 4.2.14

    Figure: On the basis of problem with the factor

    Fig. 4.2.14

    Interpretation:

    In the above fig., 64 repondents take beverages on the

    personal front while 50 others take it to remain chill while

    the others take it on other basis.

    Question No.15..Refer question in Appendix.

    Analysis:

    DBAR, SSGMCE, SHEGAON Page 55

    Factor No. of Respondents

    Person Factor 64Advt. Factor 20

    To remain Chill 50Parties 16Total 150

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    Table: On the basis of purchase quantity

    Table 4.2.15

    Figure: On the basis of purchase quantity

    Fig. 4.2.15

    Interpretation:

    In the above fig. 74 respondents take 200ml while 300ml is

    preferred by 44 others, 500ml by 22 others and the rest 10

    on 1.5 litres.

    Question No.17..Refer question in Appendix.

    Analysis:

    DBAR, SSGMCE, SHEGAON Page 56

    Quantity No. of Respondents

    200 ml 74300 ml 44500 ml 22

    1.5 litres 10Total 150

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    Table: On the basis of purchase decisions

    Table 4.2.17

    Figure: On the basis of purchase decisions

    Fig. 4.2.17

    Interpretation:

    In the above fig., 95 people take it on own judgment, 24 by

    friends, 14 by shopkeepers, 12 by family members and therest five members.

    Question No.18..Refer question in Appendix.

    Analysis:

    DBAR, SSGMCE, SHEGAON Page 57

    Decision Maker No. of Respondents

    Own Judgement 95friends 24

    Family Members 12Shopkeeper 14Any Other 05

    Total 150

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    Table: On the basis of brand switching

    Table 4.2.18

    Figure: On the basis of brand switching

    Fig. 4.2.18

    Interpretation:

    In the above fig., majority 93 will switch over to the other

    brand, 35 will not switch over and the rest cant say

    anything.

    Question No.19..Refer question in Appendix.

    Analysis:

    Table: On the basis of awareness of promotional schemes

    DBAR, SSGMCE, SHEGAON Page 58

    Go for BrandSwitching?

    No. of Respondents

    Yes 93No 35

    Cant Say 22Total 150

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    Table 4.2.19

    Figure: On the basis of awareness of promotional

    schemes

    Fig. 4.2.19

    Interpretation:

    In the above fig., 95 people are aware of the promotional

    schemes while he rest are not aware.

    Question No.20..Refer question in Appendix.

    Analysis:

    Table: On the basis of activation board attraction

    DBAR, SSGMCE, SHEGAON Page 59

    Awareness ofPromotional

    Schemes

    No. of Respondents

    Yes 95

    No 55Total 150

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    Table 4.2.20

    Figure: On the basis of activation board attraction

    Fig. 4.2.20

    Interpretation:

    In the above fig., 75 people get attracted on account of

    activation boards while 36 dont get attracted and the rest

    39 didnt notice it.

    Question No.22..Refer question in Appendix.

    Analysis:

    Table: On the basis of properly visualizing the visicooler

    DBAR, SSGMCE, SHEGAON Page 60

    Go for BrandSwitching?

    No. of Respondents

    Yes 75No 36

    Didnt Notice 39Total 150

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    Table 4.2.22

    Figure: On the basis of properly visualizing the

    visicooler

    Fig. 4.2.22

    Interpretation:

    In the above fig., 79 see the visicooler in proper condition

    while the rest see it frequently, 21 are unable to say, 13

    see it hardly ever while the rest 7 never see.

    CHAPTER 5

    CONCLUSIONS & SUGGESTIONS

    DBAR, SSGMCE, SHEGAON Page 61

    See Visicooler inproper order?

    No. of Respondents

    Absolutely 79Yes, but not

    always

    30

    Hardly ever 13Cant say, maybe 21

    Never 07Total 150

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    5.1 CONCLUSIONS:

    The outcome of any research is the systematic and well conclusion

    (i.e) what one can gain from it. This report is truly a unique

    specimen of the aforementioned statement. Efforts in the form of

    Survey and survey data have been collected after lot of hectic work

    spanning may days. So I have done my level best in going ahead

    with this project and I take the honour of undertaking this research.

    After analysis & interpretation, I came to know that:

    1) Most of the respondents prefer to take the beverage on the

    basis of taste.

    2) Out of the whole lot of the Coca Cola products most of the

    people prefer to take Maaza in Large quantities.

    3) Majority of the people know the beverages of Coca Cola thru

    advertisements.

    4) It is heartening to notice that the availability of the Coca Cola

    Product is excellent.

    5) The Coca Cola products are always found in its optimum

    condition in which it is expected to be.

    6) It has come to my notice that most of the customers are

    unsatisfied with the price of the beverages.

    7) Almost all the respondents take the beverages on the basis

    of personal judgment.

    DBAR, SSGMCE, SHEGAON Page 62

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    8) Also it is good to observe that most of the people are aware

    of the promotional schemes offered by the Company.

    9) All the products in the Visicooler are kept in a systematic

    way(CLOJ).

    10) It has been observed that most of the people visualize

    the activation boards properly in front of the Outlets.

    5.2 SUGGESTIONS:

    1) Well, I would advise the Company to reduce the price affixed

    to each and very of beverages so that all the classes and

    categories of the people can have the pleasure of drinking

    the Coca Cola product.

    2) Most of the respondents wants to increase the flavours of the

    Coca Cola Ionized beverages as they have been consuming

    the same flavor over a period of time.

    3) Promotion and promotional schemes need to be propagated

    in the rural areas so as to tap the unsaid and unclaimed

    potential of the rural life and habitat.

    CHAPTER 6

    BIBLIOGRAPHY

    6.1 BOOKS

    DBAR, SSGMCE, SHEGAON Page 63

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    1) Philip Cotler, Principle of Marketing

    Management, 5th Edition, Prentice Hall of India

    Pvt. Ltd., New Delhi.

    2) Ramaswamy, Marketing Management,

    6.2 WEBSITES

    www.financialexpress.com

    www.businessworld.com

    www.cocacolacompany.com

    www.cocacolaindia.com

    DBAR, SSGMCE, SHEGAON Page 64

    http://www.financialexpress.com/http://www.businessworld.com/http://www.cocacolacompany.com/http://www.cocacolaindia.com/http://www.financialexpress.com/http://www.businessworld.com/http://www.cocacolacompany.com/http://www.cocacolaindia.com/
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    CHAPTER 7

    APPENDIX

    7.1 Questionnaire

    Dear Respondent,

    A survey is being carried out on Impact of RED-Right

    Execution Daily on the sales of Coca-Cola product: A case study of

    PATNA MARKET. It is the part of my academic, which is carried

    under my Department of Business Administration and Research,

    S.S.G.M.C.E.SHEGAON. I will be thankful if you would please convey

    yours views on the following questions referred and Co-operate me

    for bringing a grand success.

    NEERAJ

    KUMAR

    [ M.B.A

    Marketing]

    1. Consumer details:-

    a) Name:-

    b) Age:-

    DBAR, SSGMCE, SHEGAON Page 65

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    c) Gender:-

    d) Occupation:-

    .

    e) Address:-

    2. Do you take any beverage or not?

    a) yes [ ] b) no [ ]

    3. Which beverages do you prefer to take?

    a) coca-cola [ ] b) pepsi [ ] c) frooti [ ] d) real juice [ ]

    4. Do you know anything about flavours of beverages of coca-cola?

    a) coke [ ] b) lemon [ ] c) orange [ ] d) juicy [ ]

    5. Which flavour do you like the most?

    a) thumps-up [ ] b) coca-cola [ ] c) sprite [ ] d) maaza [ ]

    e) others [ ]

    6. You take beverages on what basis?

    a) quality [ ] b) taste [ ] c) benefits [ ] d) to quench thirst [ ]

    7. From what sources you know about the beverages?

    a) advertising [ ] b) friends [ ] c) newspapers [ ] d) others [ ]

    8. Out of the beverages given below which one do you prefer more often:- a)

    Thumps up [ ] b) Limca [ ] c) Fanta [ ] d) Maaza [ ]

    e) Sprite [ ] f) Coca-Cola [ ]

    DBAR, SSGMCE, SHEGAON Page 66

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    9. How many times do you consume the beverages in a day?

    a)once [ ] b) twice [ ] c) thrice [ ] d) more than four times [ ]

    10. Are you satisfied with the availability offered by the coca-cola company of

    the selected beverages types?

    a) yes [ ] b) no [ ]

    11. Do you find coca-cola product in the right condition when you ask for it? a)

    yes [ ] b) no [ ]

    12. Do you prefer to recommend the coca-cola beverages to your friends or

    family members?

    a) yes [ ] b) no [ ]

    13. Do you have any problem regarding the price affixed by the price tag of

    coca-cola product?

    a) yes [ ] b) no [ ] c) cant say [ ]

    14. You take beverages on account of which factor?

    a) personal factor [ ] b) advertisement impact [ ]

    c) to remain chill [ ] d) parties [ ]

    15. You purchases coca-cola bottles in what quantity?

    a) 200ml [ ] b) 300ml [ ] c) 500ml [ ] d)1.5ltrs[ ]

    16. Do you prefer to stock coca-cola product at homes to take a stand when you

    desire?

    a) yes [ ] b) no [ ]

    17. Who is in your opinion taking decision relating to purchase?

    a) own judgment [ ] b) friends [ ] c) family members [ ] d) shop

    keepers [ ] e) any others [ ]

    DBAR, SSGMCE, SHEGAON Page 67

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    18. If the current brand is not available then will you switch over to the other

    brand?

    a)yes [ ] b) no [ ] c) cant say [ ]

    19. Are you aware of any promotional schemes offered by the company for you?

    a) Yes [ ] b) no [ ]

    20. Do you visualize any attractions in the form of activation boards or hoardings

    or banners in front or above the outlets in which cold drinks from the Coca

    Cola Inc. are being sold?

    a) Yes [ ] b) No [ ] c) Didnt notice [ ]

    21.Whether activation boards or hoardings or banners

    encourages you to consume Coca-Cola?

    a)Always [ ] b)Sometimes [ ] c)Rarely [ ]

    22.When inside any Coca Cola Drink Outlet, do you see the

    Visicooler in proper condition?

    a) Absolutely [ ] b) Yes, but not always! [ ] c) Hardly ever [ ]

    d) Cant say, maybe! [ ] e) Never [ ]

    23.Do you suggest any improvement in the current version of coca-

    cola beverages (please specify):-

    ....................................

    ..

    DBAR, SSGMCE, SHEGAON Page 68

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    7.2 FINANCIAL OVERVIEW OF COCA-

    COLA COMPANY:

    DBAR, SSGMCE, SHEGAON Page 69

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    DBAR, SSGMCE, SHEGAON Page 70

    7.2.1 Unit Case Data

    Year Ended

    December 31,2007 2006 2005 2004 2003

    Unit Case Volume (in

    billions)22.7 21.4 20.6 19.8 19.4

    7.2.2 Selected Financial Data

    Year Ended

    December 31,

    2007

    1

    2006

    2

    2005

    3

    20043

    ,42003

    (in millions except per share data)

    7.2.3 SUMMARY OF OPERATIONS

    Net operating

    revenues$

    28,8

    57$

    24,0

    88$

    23,1

    04$

    21,74

    2$

    20,8

    57

    Cost of goods sold10,4

    06

    8,16

    4

    8,19

    57,674

    7,77

    6

    Gross profit18,4

    51

    15,9

    24

    14,9

    09

    14,06

    8

    13,0

    81

    Selling, general and

    administrative

    expenses

    10,9

    45

    9,43

    1

    8,73

    97,890

    7,28

    7

    Other operating

    charges254 185 85 480 573

    Operating income7,25

    2

    6,30

    8

    6,08

    55,698

    5,22

    1

    Interest income 236 193 235 157 176

    Interest expense 456 220 240 196 178

    Equity income -- net 668 102 680 621 406

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    expenditures

    Total assets

    43,26

    9

    29,96

    3

    29,4

    27

    31,44

    1

    27,41

    0

    Long-term debt 3,277 1,3141,15

    41,157 2,517

    Shareowners'

    equity

    21,74

    4

    16,92

    0

    16,3

    55

    15,93

    5

    14,09

    0

    NET CASHPROVIDED BY

    OPERATING

    ACTIVITIES

    $ 7,150 $ 5,957 $6,42

    3$ 5,968 $ 5,456

    7.2.7 Unit Case Data

    Year Ended

    December 31,

    2007 2006 2005 2004 2003

    Unit Case Volume

    (in billions)22.7 21.4 20.6 19.8 19.4

    7.2.8 Selected Financial Data

    Year EndedDecember 31,

    20071 2006220053

    20043,4

    2003

    (in millions except per share data)

    DBAR, SSGMCE, SHEGAON Page 72

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    7.2.9 SUMMARY OF OPERATIONS

    Net operating

    revenues$

    28,85

    7$

    24,08

    8$

    23,1

    04$

    21,74

    2$

    20,85

    7

    Cost of goods sold10,40

    68,164

    8,19

    57,674 7,776

    Gross profit18,45

    1

    15,92

    4

    14,9

    09

    14,06

    8

    13,08

    1

    Selling, general

    and administrativeexpenses

    10,945 9,431 8,739 7,890 7,287

    Other operating

    charges254 185 85 480 573

    Operating income 7,252 6,3086,08

    55,698 5,221

    Interest income 236 193 235 157 176

    Interest expense 456 220 240 196 178

    Equity income --

    net668 102 680 621 406

    Other income

    (loss) -- net173 195 (93) (82) (138)

    Gains on

    issuances of stock

    by equity

    investees

    -- -- 23 24 8

    DBAR, SSGMCE, SHEGAON Page 73

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    Income taxes 1,892 1,4981,81

    81,375 1,148

    Net income $ 5,981 $ 5,080 $4,87

    2$ 4,847 $ 4,347

    Average shares

    outstanding

    2,313 2,3482,39

    22,426 2,459

    Average shares

    outstanding

    assuming dilution

    2,331 2,3502,39

    32,429 2,462

    7.2.10 PER SHARE DATA

    Basic net income $ 2.59 $ 2.16 $ 2.04 $ 2.00 $ 1.77

    Diluted net

    income2.57 2.16 2.04 2.00 1.77

    Cash dividends 1.36 1.24 1.12 1.00 0.88

    Closing market

    price on

    December 31

    61.37 48.2540.3

    141.64 50.75

    7.2.11 TOTAL

    MARKET VALUE

    OF COMMON

    STOCK

    $142,2

    89$

    111,8

    57$

    95,5

    04$

    100,3

    25$

    123,9

    08

    DBAR, SSGMCE, SHEGAON Page 74

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    7.2.12 BALANCE SHEET DATA

    Cash, cash

    equivalents and

    current

    marketable

    securities

    $ 4,308 $ 2,590 $4,76

    7$ 6,768 $ 3,482

    Property, plant

    and equipment --net 8,493 6,903

    5,83

    1 6,091 6,097

    Depreciation 958 763 752 715 667

    Capital

    expenditures1,648 1,407 899 755 812

    Total assets

    43,26

    9

    29,96

    3

    29,4

    27

    31,44

    1

    27,41

    0

    Long-term debt 3,277 1,3141,15

    41,157 2,517

    Shareowners'

    equity

    21,74

    4

    16,92

    0

    16,3

    55

    15,93

    5

    14,09

    0

    NET CASH

    PROVIDED BY

    OPERATING

    ACTIVITIES

    $ 7,150 $ 5,957 $6,42

    3$ 5,968 $ 5,456

    DBAR, SSGMCE, SHEGAON Page 75

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    7.3 RED SCHORING SHEETS

    7.3.1 RED SCHORING SHEET (Diamond):

    About VisiCooler

    Diamond

    Q.

    No

    E&D Groce

    ry

    Convenie

    nce

    Remarks

    1. Is a Coca Cola

    Visi/Chest-cooler

    present?(if answeris

    No. skip questions 2-7)

    2. Is the Visi/Chest-cooleras per standard? 3 3 3 Low Income: 9/10.5/20Med/High

    Income20/30cs.For

    Chest Cooler-10cs+

    3. Is the visicooler in the

    prime position?

    7 7 7 All channels: At Entranc

    Outside Shop. Addition

    only for E&D outlets-if f

    face visible from main

    dining area. No point foChest Cooler.

    4. Is the Visi/Chest-cooler

    in a working condition?

    2 2 2 Should be able to chill

    products. Switched off

    DBAR, SSGMCE, SHEGAON Page 76

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    coolers deemed as not

    working. If cooler is in

    working condition & the

    is power cut ,marked a

    working.

    5. Is the Visicooler light

    working?

    2 2 2 Light should switch on.

    points if light is in work

    condition, but switch of

    No points for Chest Coo

    6. Is the Visi/Chest Cooler

    100% pure?

    10 10 10 Coolers should have on

    Coca Cola Company ins

    7. Is the Visi-cooler brand

    order complaint?

    6 6 6 As per note on CLOJ-K

    brand order. No points

    Chest-Cooler.

    TOTAL 30 30 30

    DBAR, SSGMCE, SHEGAON Page 77

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    7.3.2 RED SCHORING SHEET (Diamond): -

    About Availability

    Diamond

    Q.N

    o

    E&D Grocer

    y

    Convenien

    ce

    Remarks

    1. Sparkling Soft Drink(SSD) 200 or 300 ml

    (Cola + 3)

    20 20 Min. 6 bottles per bra(Chilled). Can have C

    + 3 in any pack size

    (200ml or 300ml).A m

    packs

    (200ml+300ml)wont

    allowed.

    2. SSD, Mobile PET

    500/600 ml (Cola +3)

    12 18 12 Only SSD: Min 6 bott

    per brand, Chilled for

    E&D/Convenience, &

    Chilled or warm for

    Grocery.

    3. Maaza RGB (200 or

    250 ml)

    5 5 Min. 6 bottles (chilled

    either of the pack (20

    250 ml).

    4. Maaza TP 200 ml

    available

    3 3 Min. 6 packets chilled

    5. Juice Mobile (2

    flavours)

    6 6 6 Min.6 bottles (chilled

    6. Juice Large PET

    (2 flavours)

    6 Min. 6 bottles (Chilled

    warm)

    7. Can (Diet Coke +1) 4 4 Min. 6 cans (chilled)

    DBAR, SSGMCE, SHEGAON Page 78

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    8. Large PET 1.25 ltr /

    1.5 ltr / 2 ltr (Cola + 3)

    20 Min. 6 bottles per bra

    (Chilled or Warm)

    TOTAL 50 50 50

    7.3.3 RED SCHORING SHEET (Diamond): - About Activation

    DBAR, SSGMCE, SHEGAON Page 79

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    DBAR, SSGMCE, SHEGAON Page 80

    E&D

    1. Branded Menu

    cards with KO

    Beverages Menu

    (at least 5 Menu

    Cards) /Menu

    Boards (at least 1)

    with KO Beverages

    Listing

    5 Any one Should have

    KO Beverages

    Listing.

    2. Combo

    Communication:

    Combo

    standee/Combowall hanging/Menu

    Board (at least 1 of

    the 3 options)

    5 At least One of the

    options given.

    3. Flange, Road

    Standee, Flex, GSB,

    (at least 1 of the 4).

    3 At least One of the 4

    options given.

    Grocery

    4. Is there a 3 tier

    Display Rack with

    header present? (Ifanswer is No, skip

    question 5).

    5. Is the Rack Pure &

    Charged? (Should

    be pure & should

    be at least 50%

    full).

    8 100% pure & at least

    50% charged & with

    header otherwise no

    score

    6. Shelf Display (other

    than Rack). Min. 8

    facings of any PET

    displayed & visible.

    5 Should be arranged

    display.

    Convenience

    7. Table Top Display

    Unit/or hanging

    Rack (at least 1,

    should be pure & at

    least 50%

    charged).

    5 Should be 100% pure

    , charged at least

    50% , moreover, it

    should be on /near

    the front counter,

    where it is easily

    visible to the

    customer

    8. Aerial Mobile

    Hanger

    5 With at least 4

    mobiles display at

    storefront.

    9. DPS/Flex Board,

    GSB, Flange, or

    Road Standee.

    3 At least 1 should be

    in a proper condition.

    All

    Chann

    els

    10. OBM/Drinking Shot

    Communication.

    3 3 3 Can be a Separate

    communication or a

    part of any activation

    material relevant to

    channel.

    11. Are prices of HCCBPLproducts communicated in a

    clear & visible manner?

    4 4 4 Any price communicationeither in the form of Visi-

    Cooler price strips, poste

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    7.3.4 RED SCHORING SHEET (Gold): -

    About VisiCooler

    Gold

    Q.

    No

    E&D Groce

    ry

    Convenie

    nce

    Remarks

    1. Is a Coca Cola

    Visi/Chest-cooler

    present?(if answeris

    No. skip questions 2-7)

    2. Is the Visi/Chest-cooler

    as per standard?

    3 3 3 Low Income: 9/10.5/20

    Med/High

    Income20/30cs.For

    Chest Cooler-10cs+

    DBAR, SSGMCE, SHEGAON Page 81

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    3. Is the visicooler in the

    prime position?

    7 7 7 All channels: At Entranc

    Outside Shop. Addition

    only for E&D outlets-if f

    face visible from main

    dining area. No point fo

    Chest Cooler.

    4. Is the Visi/Chest-cooler

    in a working condition?

    2 2 2 Should be able to chill

    products. Switched off

    coolers deemed as not

    working. If cooler is in

    working condition & the

    is power cut ,marked a

    working.

    5. Is the Visicooler light

    working?

    2 2 2 Light should switch on.

    points if light is in work

    condition, but switch of

    No points for Chest Coo

    6. Is the Visi/Chest Cooler

    100% pure?

    10 10 10 Coolers should have on

    Coca Cola Company ins

    7. Is the Visi-cooler brand

    order complaint?

    6 6 6 As per note on CLOJ-K

    brand order. No points

    Chest-Cooler.

    TOTAL 30 30 30

    DBAR, SSGMCE, SHEGAON Page 82

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    7.3.5 RED SCHORING SHEET (Gold): -

    About Availability

    Gold

    Q.N

    o

    E&D Grocer

    y

    Convenien

    ce

    Remarks

    1. Sparkling Soft Drink

    (SSD) 200 or 300 ml

    (Cola + 3)

    20 20 Min. 6 bottles per

    brand (Chilled). Can

    have Cola + 3 in any

    pack size (200ml or

    300ml).A mix packs

    (200ml+300ml)wont

    be allowed.

    2. SSD, Mobile PET

    500/600 ml (Cola +2)

    15 18 15 Only SSD: Min 6 bott

    per brand, Chilled for