redcouch healthnet michael cook matthew cox nancy forero tony gucaj john rosenberger
TRANSCRIPT
RedCouch HealthNet
Michael CookMatthew CoxNancy Forero
Tony GucajJohn Rosenberger
Problems
2
Limited product line
Increased competition
Constrained revenue growth
Solution
3
• HealthNet• Turnkey, hosted medical
service
• Components• Wireless medical devices &
internet gateway• Cloud storage of medical data• Web services interfaces• Web portal for patient and
care giver access
Web Portal
4
Current State
• Provisioning• Provision partitions for
HDOs
• Reporting• View enrollment,
productivity & usage statistics
• Customer Care• Tier 3 support for medical
devices
Future State
5
Deliverables
For Gloco
• Web services interface• Web administration portal• Web reporting portal• New CRM screens
For HDO
• Web administration portal
6
Entities
7
Software Solution
8
Implementation Cost - Business Justification
• One time integration costs - relatively small• $800,000• 7 full time employees
• Pilot program - profits in year one• Profitable with 20,000 patients• $25 million from device sales alone
• Predicted 80% HDO take rate• High HDO satisfaction rate strengthens
Gloco’s customer relationships
9
Financial Justification
10
Customer Savings
11
Operational Governance
12
Project Timeline
Integration/Deployment Operation
13
MONTHS
Project Success
14
Implementation
Pilot Program Participation
Pilot Program Satisfaction
Sales of Devices & Subscriptions
Training of Gloco & HDO Personnel
Success Metrics
KPI Reporting• HDOs offering HealthNet• Devices Sold• Device Activity
Employee Performance• Training Scores• Customers per minute
Employee Feedback• Ease of use• Applicability to work
activities• Responsiveness• Suggested
improvements• Simplicity
Gloco
15
Q&A
HealthNet by
Integration - CRM
Functionality (Gloco CRM)• Administrator:• Create or Delete a new HDO• Add or Delete a HDO Administrator
• Manufacturing• Assign devices to inventory
• Shipping• Assign Device to User
• Tier 3 Support• Add or Remove End User within an HDO• Add or Remove a Device to or from Inventory• Assign or Unassign a user device
Demo - Add a new user
Demo - Add a new user, continued
Demo - Add new user - create goals
Demo - Add new user - set reading plan
Demo - Tasks - Alerts