redesigning your compliance infrastructure · peoplestrong hr services pvt. ltd. (peoplestrong, the...
TRANSCRIPT
A Compliance Case Study
Redesigning your Compliance Infrastructure
Client organization is a restaurant
search and discovery service operat-
ing in 23 countries
The organization was facing challenges
in adhering to Compliances and had to
incur penalties
Based on PeopleStrong’s functional ex-
pertise, strategic acumen and commit-
ment to success, client partnered with
us to manage their Compliances
Objectives
Journey from Efficiency to Experience
The company, an Indian restaurant search and discovery service founded in
2008, currently operates in 23 countries including India, Australia and United
States. It features restaurant information such as scanned menus and pho-
tos sourced by local street teams, as well as user reviews and ratings. The
company also provides cashless payment, online ordering, white-label apps,
table reservation, and point-of-sale systems.
The company was facing following challenges with their current compliance
system; which was outsourced to a vendor:
1. The company had to incur penalties due to some non compliances as
the Labor welfare fund was not submitted for the last 3 years
2. The Shops and Establishment licenses for few locations were not ob-
tained even after 2 years of commencement
3. There was a delay in filing of returns except for Minimum Wages and
Payment of Wages.
Based on PeopleStrong’s functional expertise, strategic acumen and commit-
ment to success, client partnered with us to manage the following Compli-
ances:
Shop & Establishment Act
Contract Labour (R&A) Act, 1970
Payment of Gratuity Act, 1972
Labour Welfare Fund
Employment Exchange Act
Minimum Wages Act, 1948
Maternity Benefit Act, 1961
Payment of Bonus Act, 1965
Employee Compensation Act
Equal Remuneration Act
Problem Statement
HR Transformation - The PeopleStrong Way
PeopleStrong’s Transition and Solutioning team, through its in-depth study analyzed
the performance gap between desired and existing processes.
PeopleStrong followed a 4 stage approach of : As-is analysis, Designing the To-be
processes based on Gaps and best practices, forming a formal governance Struc-
ture, followed by Go-Live.
PeopleStrong Compliance SPOC visited the client Head Office situated in Gurgaon
for the first week to gain an understanding of the Compliance processes and status.
Post this analysis, an As-Is report was prepared from the data & documents provid-
ed by the client.
The following locations have been catered so far:
1. Gurgaon (OHC and Sector 44)
2. Chandigarh
3. Chennai
4. Delhi (Vasant Kunj and Green Park)
5. Noida
6. Ahmedabad
7. Bangalore
8. Hyderabad
9. Indore
10. Jaipur
11. Kolkata
12. Pune (Baner, Viman Nagar)
Solution Framework:
The solution framework was mainly in four groups with the following structure:
As is Understanding
Identification of key stakeholders
Planning of As-Is processes
To-Be Process Signoff
Creation of SIPOC Maps and supporting documents
Signoff on To-be design
Pre Implementation
Information / Data Exchange templates
Process Calendar / SLAs / TATs
Defining of Scope of Project for the process
Project Plan (Includes Team Deployment, Resource Allocation & Business Continuity planning)
Implementation & Roll out
Phase-wise approach
Change Management
Go-live
Business Impact and Results:
1. Register Maintenance being done under various acts
2. Form A ( Notice of Opening) under Gratuity for all locations submitted
3. Over 70% increase in compliance percentage
4. Legacy issue handling and closure
5. Night Exemption Registration: This registration which was pending from a long time was obtained successfully
PeopleStrong HR Services Pvt. Ltd. (PeopleStrong, the company) is a leading platform-based mpHRO (Multi-process HR Out-
sourcing) and technology company, headquartered at Gurgaon, India. It specializes in HR shared services, recruitment process
outsourcing (RPO), payroll & compliance management, and cloud-based HR technology solutions. Since its establishment in
2005, the company has built a unique combination of domain expertise, operational excellence, and innovative technology to
deliver optimum level of services to its customers. Through its platform-based HR solutions, PeopleStrong facilitates the cus-
tomers to achieve higher gain margins, efficient business functions, increased productivity levels, better return on investment
(ROI), and ‘happier employees’. PeopleStrong has clients across diverse industry sectors. The company is one of the first plat-
form-based integrated HRO/RPO companies in India to be successfully assessed on Statement on Standards for Attestation
Engagements (SSAE) No. 16 for reporting on controls by Auditing Standards Board of the American Institute of Certified Public
Accountants. PeopleStrong launched the first HR command centre in the Asia-Pacific region in 2013 to empower business
leaders to move from hindsight to foresight to insights, building predictability in hiring, productivity, utilization and attrition, thus
correctly aligning HR to the business.
RPO|MPHRO|TECHNOLOGY
PeopleStrong HR Services ltd.
Corporate Office A-10, Infocity, Sector-34 Gurgaon (Delhi NCR) Haryana 122001
www.peoplestrong.com
Bengaluru
Delhi
Gurgaon
Mumbai