reference manual - rumford stone dealers · 2015. 1. 2. · limited number of viatera® colors are...

Reference Manual

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Viatera® Quartz SurfaceReference Manual

Viatera® (Italian translation; “by way of earth”)What is Viatera®?

Viatera® Quartz Surface is one of the smart and stylish surfaces offered by LG Hausys. Made from 93% natural quartz stone and blended with advanced polymer resins, Viatera® provides consistent color choices and hygienic properties with the look and feel of natural granite. Because LG Hausys offers low-maintenance countertops that are easy to care for, durable and don’t harbor bacteria or mold, you can enjoy an attractive and functional upgrade to your home, with no need for sealers.

When was Viatera® Created?

Launched in 2004, the Viatera® brand is rapidly making its name in the surfacing industry. However, similar quartz surfacing materials have existed for over 20 years in Italy. Due to the innovative ways the product can be used, quartz surfacing is becoming the material of choice for design projects of all types.

Where is Viatera® Manufactured?

Viatera® is manufactured in Adairsville, GA. LG Hausys America manufactures both HI-MACS® Solid Surface and Viatera® Quartz Surface in Adairsville, GA making LG Hausys the only domestic manufacturer of both materials.Limited number of Viatera® colors are manufactured overseas.

Viatera® Features and Benefits

When compared to other stone products, Viatera® offers so much more!

Viatera® Features Viatera® BenefitsWarranty Viatera® offers a 15-year transferable warranty.

Versatility Available in 54 colors, Viatera® combines beautifully with any design project. All colors are available in 3/4” (2 cm) and 1 1/8” (3 cm) thicknesses for use in horizontal and vertical applications.

Durability Thanks to the unique technology, Viatera® withstands most everyday stains, and is scratch and heat resistant.

Low Maintenance Non-porous and easy to clean, it will not promote the growth of bacteria, making it ideal for kitchens and baths. Unlike other stone products, Viatera® does not require regular sealing.

Heat Resistant Viatera® will not burn or scorch under normal cooking temperatures.

Contact List

Name:

Address:

Mobile Number:

Fax Number:

Viatera® Sales Rep Name:

Telephone Number:

Mobile Number:

Email Address:

LG Hausys America, Inc.900 Circle 75 Parkway Suite 1500Atlanta, GA 30339T. 877.842.8372www.lghausys.com

LG Hausyswww.lghausys.com

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Viatera® AdvantagesStain-Resistant

Viatera® is made primarily of natural quartz (93%) which is an impervious crystalline mineral that is particularly resistant to absorption. When adhered with the polymer resins, Viatera® becomes a material that is non-porous and extremely stain resistant, qualities that are unique to quartz materials. Unlike other products, Viatera® does not require the application of a sealant to ensure its non-porous attribute.

Scratch-Resistant

Natural quartz, the majority of the Viatera® makeup, is classified as a 7 on Moh’s Hardness Scale, a scientific tool utilized to measure the composition of minerals. Such a ranking indicates quartz is harder than iron and titanium, and there are few materials with higher ranking, including diamonds. This quality makes Viatera® resistant to scratching.

Heat-Resistant

The durability of Viatera® is capable of enduring heat from normal cooking temperatures up to 360o for a short duration. Hot pads and trivets are recommended to protect the surface and prolong the product lifetime. Do not place high-heat cookware, such as electric skillets, frying pans, griddles or crock-pots, directly on the surface without the use of a protective base.

Test ASTM* No. Marble Granite Viatera Advantage:Flexural Strength C-880 2300 1450 7420

Viatera® is stronger and more resistant to breaking.

ImpactStrength

2-lb ball from 8’ Fails Fails Passes

Viatera® withstands higher impacts without breaking.

AbrasionResistance C-501 15-90 100-250 174-250

Viatera® wears less and does not require polishing.

StainResistance

D-2299NEMA LD3 Stains Stains No Effect

Viatera® is extremely stain-resistant, making it very low maintenance.

LiquidAbsorption C-97 2-15% 0.2-1.0% 0.022%

Viatera® is far more stain-resistant than com-parative products, looks new longer and does not require regular sealing.

Advantages of Viatera® vs. Granite

Viatera® offers unparalleled quality to any design project. Due to the clarity of the quartz stone, and the patented, advanced technology of polymer resins and colorfast pigments, Viatera® provides a durable surface that is non-porous, and resistant to heat, scratches and stains. All 45 colors were inspired by the natural beauty of the earth and are backed by a 15-year transferable warranty.

Color Selection

Each of the 54 Viatera® colors were inspired by the raw beauty of the earth and named after different stunning regions throughout the world. The palette contains colors that vary from soft and serene to passionate and intense. The clarity of the natural quartz particulates provide a beauty that can not be achieved by other manufacturing methods or techniques.

Consistency in Color

The manufacturing process of Viatera® melds nature and modern technology into an unparalleled surfacing material. The color of each Viatera® slab is dependent on the natural materials as well as the colors mixed within the resin binder. The manufacturing process is designed to blend the raw materials in such a way as to imitate the look of natural stone. As with any product made with predominantly natural materials, there can be some variation in background color and pattern, as well as aggregate size and distribution. Pigment concentrations can occur up to the size of a US quarter dollar. All of this serves to enhance the natural characteristics of the quartz surface material and is in no way to be considered a defect. Variations to be expected will typically be greater than in solid surface but less than in granite. Color, background or shade variations not visible from 6 feet away are considered acceptable.

Finish

The factory applied finish to all Viatera® slabs is a polished finish. The quartz in the material takes a high polish, however the polymer resin binder does not. Therefore the over all gloss level on a Viatera® slab will be between 47 and 57, as measured with a gloss meter. By comparison, a slab of granite will generally register between 80 and 90 on a gloss meter. As a result of the manufacturing process, small voids can occur, ranging in size from microscopic to 1.5 mm (the size of a pinhead). These in no way affect the integrity of the slab nor do they have any impact on the porosity of the material as they do not extend more than 1 mm in depth. Do not apply waxes or sealers to the Viatera® surface. These products will not absorb into the material and will only cause build up on the surface.

Size of Viatera®

All Viatera® Quartz Surface products are available in 2cm and 3cm thickness. (approx. ¾” and 1⅛”)Standard Dimension: 55” x 120”Jumbo Size Dimension: 63” x 130”

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Are seams visible when using Viatera®?

Yes, seams are made during the installation process however the countertop pieces are placed as closely together as possible and bonded together with color-coordinated resin. Viatera® is not a seamless product, seams are visible. A well executed seam will be smooth but can be felt. Due to slight thickness variations and tolerances, it is possible that one side of the seam may be raised. Where there are seams, the product pattern and shade can change.

The exact number of seams in a countertop will depend on the shape of the countertop and whether or not you specifically request fewer or no seams. Please note that requests for fewer or no seams will increase the square footage units that must be purchased, thereby increasing the price. A certified Fabricator Installer can show you exactly where seams will be located on your countertop.

Are lamination lines visible when using Viatera®?

Just like other stone surfaces, lamination lines may be visible depending on the requirements of the project. Viatera® is available in two different thicknesses, 3/4” (2 cm) and 1 1/8” (3 cm). As with all stone products, a lamination line is visible when two pieces of material are adhered together to create a thicker edge, like the 1 1/2” (4 cm) front edge.

Fine Craftsmanship

Viatera® is fabricated by a network of certified fabricators and installers.

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Natural Quartz Product Awareness The Natural Quartz Product Awareness Sheet has been created to ensure that you understand the features and benefits of natural quartz and are familiar with the templating, tear-out and installation process. In making sure you are informed, we hope to ensure your satisfaction.

Product

• All dark colors of any solid quartz material, including Viatera, require more maintenance. Under ordinary use, dark colors will show dirt, dust, rubs, fingerprints and watermarks more readily than lighter colors and patterns. Naturally these colors require more care to maintain their appearance.

• Though quartz is a very hard and robust mineral, take special precautions around edges and sink cutouts. Impacts in these areas may chip the Viatera material.

• Honed finishes will require more daily maintenance than polished. Metal marks, fingerprints and other signs of daily living are more apparent. However, visible marks like these can be removed by using a non-abrasive cleaning product such as Soft Scrub® gel or Bar Keepers Friend® and a white Scotch Brite® pad.

• Like all natural quartz products, lamination lines will exist and are visible in countertops that have a 1 1/2” (4 cm) edge. Lamination lines are formed when two pieces of natural quartz are glued together to create a 1 1/2” (4 cm) edge.

• The color of each Viatera® slab is dependent on the natural materials as well as the colors mixed within the resin binder. The manufacturing process is designed to blend the raw materials in such a way as to imitate the look of natural stone. As with any product made with predominantly natural materials, there can be some variation in background color and pattern, as well as aggregate size and distribution. Pigment concentrations can occur up to the size of a US quarter dollar. All of this serves to enhance the natural characteristics of the quartz surface material and is in no way to be considered a defect. Variations to be expected will typically be greater than in solid surface but less than in granite. Color, background or shade variations not visible from 6 feet away are considered acceptable.

• The factory applied finish to all Viatera® slabs is a polished finish. * The quartz in the material takes a high polish, however the polymer resin binder does not. Therefore the overall gloss level on a Viatera® slab will be between 47 and 57, as measured with a gloss meter. By comparison, a slab of granite will generally register between 80 and 90 on a gloss meter. As a result of the manufacturing process, small voids can occur, ranging in size from microscopic to 1.5 mm (the size of a pinhead). These in no way affect the integrity of the slab nor do they have any impact on the porosity of the material as they do not extend more than 1 mm in depth. Do not apply waxes or sealers to the Viatera surface. These products will not absorb into the material and will only cause build up on the surface.

• Natural quartz countertops will typically have seams and the seams will be visible. Where there are seams, the pattern and shade can change. The placement of seams will be at the discretion of the Certified Fabricator Installer. If requested, they will try to accommodate special requests for fewer seams, which may or may not be achievable due to size. If request can be achieved, it will typically increase the square footage of countertop that must be purchased and therefore, increase the price.

• Details about how Viatera® is cleaned and cared for are outlined in the Viatera® Care and Maintenance section of this manual and on the LG Hausys website at www.lghausys.com.

* Except Cairo. The honed (non-gloss) finish of Cairo will show more signs of daily use and requires more frequent cleaning to maintain its unique look. Please refer to the LG Hausys Viatera® care and maintenance guidelines.

Viatera® Advantages (Continued)



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Paint Lines

• Paint lines in cabinets may be visible after installation of countertop in both 2 cm and 3 cm material.• A paint line can be hidden by installing a piece of trim that matches your cabinets underneath your countertop.

Kitchen Cabinets and Support

• Cabinets must be leveled and shimmed where necessary to 1/16” tolerance prior to installation. In cases where cabinets are not level within tolerance, shims will be utilized to level the cabinetry and may be visible upon completion of installation. Note: Removing shims will void installation warranty.

• The material thickness dictates the amount of overhang permitted on a countertop. The counterop can support an overhang of 6” (2 cm) or 10” (3 cm) without additional brackets or corbels. However, at least 70% of the total countertop must be supported by cabinets, knee wall, etc. All overhangs in excess of those previously mentioned, will require corbels or brackets. All support brackets and corbels must be installed prior to the field template. New or existing cabinets must be structurally sound to withstand the weight of the countertop.

Templating

• If new appliances and/or a customer supplied sink are to be installed, they must be at the house on the day of template.

Please be aware that if the above-mentioned items are not at the home on the day of template, it will cause a delay in the installation of the countertop and may result in an additional charge to you.

• Someone with the ability to make decisions about selections must be present during template for selections such as the location of sink(s) and faucet holes, etc.

Please be aware that if the installer is unable to gather such information at the time of template, it will cause a delay in the installation of the countertop and may result in an additional charge to you.

Product Literature and Color Accuracy

• Although brochure color samples and literature have been reproduced by state of the art, high speed printing processes, the color will vary from actual countertop material. Additionally, please note that the color of printed samples will vary depending on the type of lighting you view them under. When a customer makes their final countertop color selection, they must view an actual product sample prior to purchase. Product samples are actually cut from a slab. Because of the manufacturing process and the natural quartz mineral particulates, minor color disparities may occur. Product will not be replaced due to these variations.

Tear-out and Installation

• Some minor and incidental damage may be done to existing backsplashes or wall covering during tear-out. The installer is not responsible for this damage.

• During installation, a substantial number of trips will be made from the outside work area to the kitchen. Please plan a path that you would like the installer to use, keeping in mind that the path must be of sufficient size, since they will be carrying large countertop pieces and cannot carry these items through tight corners.

• While the installer’s service includes clean-up, the consumers should expect some dust to continue to settle after the installer has cleaned up and left. Please be prepared to wipe up dust for a few days after the installer leaves.

• To minimize dust in other parts of the home, some consumers choose to put up a partition – a sheet is often used – between the room(s) undergoing work and the adjoining rooms and, additionally, turn off air conditioners.

• For liability reasons, the installer is not licensed or permitted to reconnect any plumbing or electrical work. Please contact a licensed plumber and/or electrician to arrange for this service.

• All items on top of the countertops that are to be torn out and all items below those countertops in the cabinets must be removed before the installer begins work.

• Mirrors in bathrooms that are permanently affixed to the wall and resting on or within 1” of the top of the existing backsplash or countertop, must be removed before tear-out (if customer contracted for Certified Fabricator Installer to tear-out) or before installation if the consumer is going to do the tear-out.

• The consumer should plan on being without the use of sinks and selected appliances for typically two days.• The Installation of countertops will require that the installer trim the countertops at the installation site to ensure

the best possible fit. This procedure is usually performed in a driveway or on the back porch if it is not raining. If it is raining, a covered place for the installer to work must be available or the installer may have to re-schedule the installation.

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Natural Quartz Product Awareness (Continued)



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Key Selling Points of Viatera®

1. “It combines the elegance and appeal of stone with the stain resistance of solid surface”

Benefits to the Client:• Provides the look and feel of stone with extraordinary depth, clarity and rich color.• Low maintenance and heat and scratch resistant.

2. “Backed by a 15-Year transferable warranty against manufacturing defects”

Benefits to the Client:• Warranty system in place to resolve issues.• Peace of mind knowing your warranty is second to none.

3. “Installed by Certified Fabricator Installers”

Benefits to the Client:• Experienced, reputable experts following through with fabrication and installation.

4. “Non-porous”

Benefits to the Client:• Low maintenance, easy-to-clean surface.• NSF, SCS and Greenguard certified.

5. “No wax/sealer needed”

Benefits to the Client:• Low maintenance, easy-to-clean surface.• Does not require polishing, retains beauty and luster without additional products.

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Viatera® FAQ1. What is Viatera® Quartz surface?

Viatera® is composed of quartz and blended with advanced polymer resins and colorfast pigments, which makes it resistant to heat, scratches and stains.

2. What makes Viatera® resistant to stains?

Viatera® is composed of 93% natural quartz and 7% superior color pigment and binder. Natural quartz, the majority of Viatera® makeup, is classified as a 7 on Moh’s Hardness Scale, a scientific tool utilized to measure the composition of minerals. Such a ranking indicates quartz is harder than iron and titanium, and there are only a few materials with a higher ranking, including diamonds. This quality makes Viatera® resistant to staining and scratching. This fusion of nature and science make Viatera® resistant to common spills of soda, tea, wine, oil or vinegar without the need for laborious sealing like other quarried stone.

3. How do you care for Viatera®?

• Everyday cleaning simply use a damp cloth or paper towel.• For sticky spots, liquid detergent may be required.• For difficult or dried spills, Formula 409® or Bar Keepers Friend® is effective.

4. Will dark colors require more maintenance?

All dark colors of any solid quartz material, including Viatera®, require more maintenance. Under ordinary use, darker colors will show dirt, dust, rubs, fingerprints and watermarks more readily than lighter colors and patterns. Naturally these colors require more care to maintain their appearance.

5. How heat-resistant is Viatera®?

Viatera® can endure the everyday rigors of normal cooking temperatures up to 360oF for a short duration, without the fear of scorching or burning. It is still recommended that hot pads and trivets are used to protect the surface and prolong the product lifetime. Do not place high-heat cookware, such as electric skillets, frying pans, griddles or crock-pots, directly on the surface without the use of a protective base.

6. Does Viatera® have seams?

Yes, seams are made during the installation process however the countertop pieces are placed as closely together as possible and bonded together with color-coordinated resin. Viatera® is not a seamless product, seams are visible. A well executed seam will be smooth but can be felt. Due to slight thickness variations and tolerances, it is possible that one side of the seam may be raised. Where there are seams, the product pattern and shade can change.

The exact number of seams in a countertop will depend on the shape of the countertop and whether or not you specifically request fewer or no seams. Please note that requests for fewer or no seams will increase the square footage units that must be purchased, thereby increasing the price. A Certified Fabricator Installer can show you exactly where seams will be located on your countertop.



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7. Does Viatera® have lamination lines?

If the consumer selects a 1 1/2” (4 cm) edge, then lamination lines are visible. A lamination line is created when two pieces of Viatera® are glued together to create a 1 1/2” (4 cm) front edge.

8. What does my 15-year warranty cover?

Viatera® offers a 15-year limited transferable warranty, warranting that the material will be free of manufacturing defects. This warranty covers failures caused by manufacturing defects, which may occur during the first fifteen years after the original installation. If a defect is identified during the first fifteen year period, LG Hausys will, at its option, repair or replace the defective Viatera® materials. LG Hausys’ warranty does not cover damage caused by physical abuse, accidents, misuse or exposure to excessive heat, thermal shock, harsh chemicals, product that has been moved or modified, shifting or settling of substrate.

9. Is the surface of Viatera® uniform and consistent?

The manufacturing process of Viatera® melds nature and modern technology into an unparalleled surfacing material. The color of each Viatera® slab is dependent on the natural materials as well as the colors mixed within in the resin binder. The manufacturing process is designed to blend the raw materials in such a way as to imitate the look of natural stone. As with any product made with predominantly natural materials, there can be some variation in background color and pattern, as well as aggregate size and distribution. Pigment concentrations can occur up to the size of a US quarter dollar. All of this serves to enhance the natural characteristics of the quartz surface material and is in no way to be considered a defect. Variations to be expected will typically be greater than in solid surface but less than in granite. Color, background or shade variations not visible from 6 feet away are considered acceptable.

10. What is the difference between a honed finish and a polished finish?

Honed finishes are not as shiny as polished finishes. Metal marks, fingerprints and other signs of daily living will become more apparent. These marks can be removed by using a non-abrasive cleaning product such as Soft Scrub® gel or Bar Keepers Friend® with a white Scotch Brite® pad.

11. How is Viatera® different from granite?

• 15-year transferable warranty• Low maintenance• Non-porous

12. What about environmental issues?

LG Hausys is committed to providing environmentally sensitive products that meet the demands of everyone from its employees to designers, installers and consumers. The highest quality quartz surfacing material available, Viatera® is made of 93% natural quartz and is ideal for those who prefer the elegant look of stone in a durable, easy-to-maintain product. Quartz is also one of the most abundant natural resources in the world. Viatera® is also GREENGUARD Indoor Air Quality Certified® for low emissions, so it is well suited for sensitive indoor areas.

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20mm

0.8"

3/4” (2cm) Viatera® Quartz Surface Edges

Eased

Double Radius

Half Bullnose

Ogee

Bevel

Bullnose

EDGE DETAIL VARIES By MARKET. EDGE RENDERINGS ARE NoT SCALED To SIzE.

20m

m0.

8”

20mm

0.8"

20mm

0.8"

20mm

0.8"

3/4

3/4

3/4

3/4

3/4

3/4

Viatera® FAQ (Continued)



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1-1/8” (3cm) Viatera® Quartz Surface Edges

Eased

Bevel

Bullnose

OgeeDouble Radius

Half Bullnose

EDGE DETAIL VARIES By MARKET. EDGE RENDERINGS ARE NoT SCALED To SIzE.

30mm

1.2"

1 1/

8”1

1/8”

1 1/

8”

1 1/

8”1

1/8”

1 1/

8”

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1-1/2” (4cm) Viatera® Quartz Surface Edges

Eased

Bevel

40mm 1.6"

EDGE DETAIL VARIES By MARKET. CoNTACT yoUR CFI oR DISTRIBUToR FoR AVAILABILITy. EDGE RENDERINGS ARE NoT SCALED To SIzE.

1 1/

2”

1 1/

2”

Bullnose

1 1/

2”

Half Bullnose

1 1/

2”

1 1/

2”Double Radius

1 1/

2”

Ogee



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Viatera® Colors

Cabo

Solar CanyonOlive Rust

NovaSan Tropez

Palermo

Santiago

Monet

Antique Limestone

Royal Teak

Copper PatinaMesquite MoonKilauea

Safari

Bourbon

Made in LG Hausys’ Viatera® Plant in GA, USA.Jumbo size only (63” x 130”)USA manufactured size is Jumbo size (63” x 130”) overseas manufactured size is Standard size (55” x 120”)Cairo is available in honed finish

*

Cairo *

* *

*

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Solano

Trentino

Oahu

Juniper Trail

Kenai

AspenSilver Lake

Wildwood

Charcoal Mist

Himalaya

Volcanic Rock

Made in LG Hausys’ Viatera® Plant in GA, USA.Jumbo size only (63” x 130”)USA manufactured size is Jumbo size (63” x 130”) overseas manufactured size is Standard size (55” x 120”)*

*

* *

*

Colors have unique qualities. Printed representation of colors may vary from actual samples. Please view actual product prior to purchase.



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Sugar Sand

Natural Limestone

Snow Storm

Desert Storm

Sugar Storm DoverBianco White

Crema Beige

Truffle

Vintage Limestone Geneva

Artesia

Made in LG Hausys’ Viatera® Plant in GA, USA.Jumbo size only (63” x 130”)USA manufactured size is Jumbo size (63” x 130”) overseas manufactured size is Standard size (55” x 120”)*

Crystal White

Lunar Ice

Midnight Reflection

Ultra White

Kona Ice

Tundra Ice Sand IceDenali

Lava Ice

Daylight Reflection

Sienna Sand

Galaxy Ice

Thunder Storm

Absolute NightTwilight Reflection

Made in LG Hausys’ Viatera® Plant in GA, USA.Jumbo size only (63” x 130”)USA manufactured size is Jumbo size (63” x 130”) overseas manufactured size is Standard size (55” x 120”)These colors contain special reflective chips that cannot be accurately reproduced in the sample photographThese colors are upgraded for a better look

*

Colors have unique qualities. Printed representation of colors may vary from actual samples. Please view actual product prior to purchase.

Viatera® Colors (Continued)



Lovello® Stainless Steel SinksKitchen Sinks

Sinks my change manufacturers at any time

Kitchen Sinks

Kitchen Sinks

Vanity & Bar Sinks

Vanity & Bar Sinks

Sinks my change manufacturers at any time18 19

Florence (SS55-3318)

Verona R (SS64-3221R)

Naples R (SS73-3219R)

Naples L (SS73-3219L)

Genova (SS1-2422)

Torino (SS1-2318)

Milano (SS-1915)

Prato (SS-1513)

Roma (SS-1716)

Venezia (SS1-3219)

Verona L (SS64-3221L)


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Care & MaintenanceViatera® Care & Maintenance Guidelines

Viatera® comprised of 93% natural quartz, helps to make your countertop a low maintenance surface that is resistant to scratches and stains. Viatera® is also heat-resistant, making it capable of enduring heat from a hot pan for short durations, however to avoid possible damage, a trivet or hot pad is recommended. With proper care and maintenance, Viatera® will remain beautiful and durable for many years.

Regular Cleaning

Normal cleaning of Viatera® requires only a damp cloth and mild household detergent. A list of acceptable cleaning products is located at the end of this document. For best results, clean spills as soon as possible. Viatera® is resistant to most stains including wine, lemon juice, tea, and fruits and vegetables without permanently staining or damaging the counters.

Cleaning Stains and Dried Spills

For tougher stains, mild non-abrasive cleansers are a good solution to keeping the surface looking new. Recommended cleaners include: Formula 409® Glass & Surface Cleaner, Bar Keeper’s Friend®, Lysol®, and Greased Lightning®. For dried spills, a non-abrasive scrub pad can be used. Rinse thoroughly and wipe with a damp cloth to remove all residue. While Viatera® is generally able to withstand most household chemicals, avoid using harsh chemicals or products that contain bleach. For tough spots from items such as gum, grease, paint, food, etc., scrape off the residue with a razor blade or putty knife prior to cleaning. The scraping may leave a gray metal mark on the countertop and can be cleaned off by using a recommended cleaner and a soft non-abrasive scrub pad. Buff with a damp cloth. For stubborn spots or stains, soak a pad of paper towels in water and any of the recommended cleansers and apply the towel to the stain and let soak for a few minutes. Deeply clean with a non-abrasive scrub pad and cleanser, rinse thoroughly, and buff with a damp cloth.

Waxes and Sealing

one of the many benefits of Viatera® is that it requires no sealants or waxes to be applied during its lifetime. Because it is non-porous, a sealer will not absorb into the material and would be ineffective. With normal cleaning procedures, your countertop will always retain its luster.

Honed Finishes

Honed finishes require more frequent cleaning to maintain their appearance. Metal marks, finger prints and other signs of daily living will be more apparent. However, visible marks such as these can be removed by using a non-abrasive pad and any of the recommended cleaning products.

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Viatera® is NOT Indestructible!!

• Viatera® can be damaged when in contact with strong chemicals and solvents. Avoid products containing trichlorethane or methylene chloride including paint removers, car battery liquid, furniture strippers, oven cleaners, and products containing bleach. These products can cause permanent discoloration and damage to the surface. In the event that these agents come into contact with the surface, wipe immediately, rinse with water, and then clean with vinegar based cleaner. If the stain persists, contact the supplier/installer of your Viatera® product. Do not use abrasive and /or alkaline cleaning products. Do not use 3M Scotch Brite® green scrub pads or similar products, as they can dull the surface. When trying a new cleaning product, it is recommended that you always try the cleaner first on a hidden place of the surface and follow the cleaner manufacturer’s instructions.

• Viatera® can be damaged by excessive heat which causes the polymer resin binder to contract, leaving the surface exposed to heat feeling rough to touch and/or discolored. Avoid possible problems by using a trivet between the countertop and any hot pan or heat source.

• Viatera® is scratch resistant but can be scratched by materials harder than the quartz which makes up 93% of the product. For example, the bottom of some ceramic dishes may be abrasive enough to scratch your Viatera countertop.

• Viatera® can also be damaged by impact causing the material to chip or crack. By following the simple care guidelines above, you can enjoy the beauty and luxury of your Viatera® Quartz Surface for many years to come. The following are recommended commercial cleansers that are available for the routine care of your Viatera quartz surface: Non-bleach, non-abrasive liquid household cleaners:

Simple Green® lime-scale remover Vinegar cleaner (diluted) Bar Keeper’s Friend® Formula 409® Glass and Surface Cleaner Lysol® Greased Lightning®

Relax and enjoy!

Viatera® was designed to keep up with your ever demanding needs while providing you the utmost elegance and beauty countertops has to offer. With Viatera® you will enjoy many years of natural beauty and easy care not to mention peace of mind with a 15-year transferable warranty.

• • • • • •



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Viatera® 15-year WarrantyLG Hausys offers a 15-year limited warranty on Viatera® Quartz Surface, warranting that the material will be free of manufacturing defects. This warranty covers product defects for a period of fifteen years after the date of installation. If it is determined by LG Hausys or its authorized warranty service agent that a defect in the material exists within the fifteen year period, LG Hausys will, at its sole option, repair or replace the defective Viatera® materials in accordance with the following warranty provisions and exclusions.

This warranty applies to Viatera® Quartz Surface products installed after February 20, 2009.

Terms and Conditions

• The 15 year limited warranty applies to Viatera® Quartz Surface materials only.• The 15 year limited warranty applies to Viatera® Quartz Surface materials that have been fabricated and installed

in accordance with the Fabrication Guide Book for transportation, storage, handling, fabrication, and installation. Improper fabrication or installation is the responsibility of the fabricator/installer.

• This warranty applies to Viatera® Quartz Surface materials that have been properly maintained in accordance with the Care & Maintenance Guidelines available at: www.lghausys.com

• This warranty applies to Viatera® Quartz Surface materials that have been permanently installed in an interior application and have not been moved from the original location.

Exclusions

This warranty shall not apply to :

• Products and/or materials that have not been paid in full. • Issues or occurrences that are inherent characteristics of quartz surfacing, regardless of whether viewed as a defect

by the purchaser. • Damage caused by faulty or improper fabrication and installation, including but not limited to, seams, seam

performance, and caulking. • Damage caused by any instability or improper support occurring in the property in which the product has been

installed, including but not limited to, shifting, settling, or movement of the substrate. • Damage caused to any materials that have been moved, removed or relocated from its original place of installation. • Damage caused by any form of abuse, exposure to excessive heat, accidents, or misuse, including but not limited

to, scratches, stains, chips, or cracks. • Products in which the factory applied surface finish has been altered in any way, and/or damage caused by

chemicals. • Products installed with known or visible manufacturing defects at time of installation. • Color variance or variations in color, shape, size, or distribution of particulates inherent in the natural quartz or natural

variations in background color or pattern. • other repairs and modifications, including but not limited to, plumbing, electrical, tile, and cabinets that may need to

be performed to properly repair or replace the Viatera® Quartz Surface materials. • All outdoor or non-interior applications, regardless of coverage or exposure to the elements. • LG Hausys is not responsible for damage or injury caused in whole or part by acts of God, job site conditions,

architectural or engineering design, structural movement, acts of vandalism, or accidents.

This warranty is extended to the original purchaser and may be transferred or assigned. A purchase receipt or other proof of date of original purchase will be required before warranty service is rendered. If transferred, a new warranty registration must be submitted with proof of the original purchase. The new warranty will be valid for the remaining time since the original purchase.

No other express or implied warranties of merchantability or fitness for a particular purpose are made by this warranty except for those expressly provided herein. Under no circumstances shall LG Hausys be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damages. In no case will LG Hausys be liable for labor to remove and/or reinstall Viatera®, or other similar activities necessary to complete the replacement or removal of the defective material.

This warranty entitles the purchaser to specific legal rights. other rights may also be available, which may vary from state to state. Some states do not permit the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

To obtain service under this limited 15-year warranty, please contact the source from which you purchased your Viatera® product. you must permit your Certified Installer or LG Hausys authorized agents to inspect your Viatera® product, and you must reasonably cooperate with your installer and LG Hausys agents in the efforts to provide service in conjunction with this limited 15-year warranty. If the problem is not handled to your satisfaction, please contact our representative directly by writing or calling:

LG Hausys America, Inc.900 Circle 75 Parkway, Suite 1500Atlanta, GA 30339 877-842-8372

www.lghausys.com

Please include your name, address, a description of the problem, and the phrase “Viatera®, 15 year limited warranty” in all correspondences. We will respond to all inquires within 30 days.

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Lovello offers a limited lifetime warranty to be free of all manufacturing defects under everyday, ordinary use.

LG Hausys will replace Lovello stainless steel sink free of charge by providing an equal replacement. This warranty excludes all labor, plumbing or transportation costs for both removal and reinstallation. The exposure of LG Hausys does not extend beyond supplying an equal replacement if it is found by an LG Hausys representative that the sink contains a manufacturing defect.

LG Hausys will not be held liable in cases of improper installation/modification, abuse, improper maintenance/care, commercial applications, modifications made to the sink after leaving LG Hausys, and usage in improper applications.

The original proof of purchase is required to file a warranty claim. LG Hausys reserves the right to inspect all warranty claims filed under the Lovello stainless sink line prior to replacement.

THE LoVELLo LIFETIME WARRANTy IS SoLEy FoR THE BUyER. No oTHER WARRANTy WHETHER IT BE EXPRESSED, IMPLIED, oR STATUToRy, INCLUDING ANy WARRANTy oF MERCHANTABILITy oR FITNESS oR SERVICES SUPPLIED HEREUNDER, AND ANy IMPLIED WARRANTIES FoR A PERIoD GREATER THAN THE WARRANTy PERIoD CoNTAINED IN LoVELLo’S LIMITED WARRANTy ARE HEREBy EXCLUDED. LG HAUSyS NoT BE LIABLE FoR ANy INDIRECT, INCIDENTAL, SPECIAL oR CoNSEQUENTIAL DAMAGES IN ANy WAy RELATED To THE GooDS oR SERVICES SUPPLIED HEREUNDER. No one agent, employee, or third party is authorized to give any warranties on behalf of LG Hausys. Warranties can only be authorized and signed by an officer of LG Hausys.

Lovello Sink Limited Lifetime Warranty Lovello Sink Care and Maintenance

General Care and Cleaning of Your Lovello Sink

Wiping after every use is the key to maintaining the luster of your Lovello stainless steel sink. After every use, rinse thoroughly and wipe the sink with a soft cloth. This practice is the simplest, safest and least costly method that will reduce mineral deposits and water splotting in hard water conditions. Lovello stainless steel sinks thrive with frequent cleaning because there is no surface coating to wear off on stainless steel.

It is important to clean for aesthetic considerations and to preserve corrosion resistance. Stainless steel is protected from corrosion by a thin layer of chromium oxide. oxygen combined with the chromium in the stainless steel forms a chromium oxide film that protects further corrosion. Dirt, contamination and other materials hinder the safeguard process and trap corrosive agents, reducing corrosion protection. Routine cleaning is necessary to preserve the appearance and integrity of your Lovello stainless steel sink.

Cleaning of Sink Contaminants

Different contaminants such as dirt, dust and soil will vary greatly in the effect, appearance, corrosive probability and ease of removal. While some may be easily removed, others may require specific cleaners for effective removal. Frequently, warm water with or without a gentle detergent is sufficient. Next in order are mild non-scratching abrasive powders such as typical household cleaners including: Bar Keepers Friend®, Flitz®, Gordon’s Miracle Shine® and Shiny Sinks Plus®. All of these products are available at most grocery and hardware stores and it is recommended to follow the cleaning directions on the product.

Do Not use abrasive cleaners to clean your Lovello sink. Items such as steel brushes, steel wool and scrub pads will tarnish the finish and make the sink look dull. These should be avoided as they may leave particles imbedded on the surface which can lead to rusting.

Do Not let household cleaning products such as bleach sit in your sink for a long period of time, as it will damage the finish of your sink.

Scratches

Scratches are unavoidable in any sink material, including stainless steel. With time, these scratches will become uniform.

For minor scratches, combining a wet Scotch Brite® pad with a cleansing agent such as Flitz® will soften the appearance of scratches and disparities. you should rub the agent with the “grain” of the existing finish and continue to rub across the sink’s entire surface. RUBBING AGAINST THE GRAIN oR IN oNE SPoT WILL PRoDUCE PooR RESULTS. once the rubbing process is completed, sink should be rinsed with clean water and towel dried.

For more serious scratches, you can utilize a pumice rubbing compound which you can purchse from your local hardware store. This compound is more aggressive which will allow you to minimize the appearance of serious scratches.

To avoid minor or major scratches to the bottom of the sink, we recommend that you utilize a sink grid, which is available with all of our kitchen sink models.



Lovello Sink Care and Maintenance (continued)

Surface Stains and Rust

Surface residue such as hard water stains, tarnish, rust and lime deposits should be treated with any of the following cleaning products: Bar Keepers Friend®, Gordon’s Miracle Shine® or Flitz® (follow product directions). once clean, you should wipe off excess water with a dry towel.

Fingerpaints and Stains

Fingerprints and stains resulting from normal use in consumer and architectural applications are the most common surface contaminants. To easily remove, use a glass cleaner or by gentle rubbing with a paste of soda ash (sodium carbonate) and water applied with a soft rag and follow through with a water rinse.

Shop Oil and Grease

Shop oils, which commonly carry grease, grit and metal chips can produce surface spoiling after shop operations. Greases and other contaminants may also soil surfaces spoiling after shop operations. Greases and other contaminants may also soil surfaces in food preparation and many other household and commercial situations. Periodic removal of these soils is a necessity. Initially soap or detergent and water or a combination of detergent and water with a solvent will work. Non-halogenated solvents, such as acetone, methyl alcohol, ethyl alcohol, methyl ethyl ketone, benzene, isopropyl, alcohol, toluene, mineral spirits and turpentine work well. Most of these solvents are widely used individually, but there are many blended or compound cleaners on the market. Please use supplier directions for information on their applications on stainless steel.

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Notes: Notes:

LG Hausys America, Inc.900 Circle 75 Parkway Suite1500

Atlanta, GA 30339T. 877.842.8372

www.lghausys.com

© 2012 LG Hausys America, IncSKU: 1201VTR

* NOT ALL PRODUCTS ARE PRODUCED IN THE UNITED STATES.

reference manual - rumford stone dealers · 2015. 1. 2. · limited number of viatera® colors are...

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