references - shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/15005/11/11_references.pdf ·...
TRANSCRIPT
1
REFERENCES
Abdolvand, N., Albadvi, A., Ferdowsi, Z. (2008), "Assessing readiness for business
process reengineering", Business Process Management Journal, 14, 497 – 511
Adesola, S. and Baines, T. (2005), “Developing and evaluating a methodology for
business process improvement”, Business Process Management Journal, 11, 37-46
Adigun, M.O. and Biyela, D.P. (2003), “Modeling an enterprise for re-engineering: a
case study”, ACM International 2003 Annual Research Conference of the South African
Institute of Computer Scientists and Information Technologists on Enablement through
Technology, 153-64
Aggarwal, S, (1997), “Reengineering: a breakthrough or little new”. International Journal
of Technology Management, 13, 326–344
Ahadi, H. R. (2004), “A Comparative Study of the Application of Electronic Data
Interchange and Internet Technology to Business Process Reengineering”, Journal of
Tsinghua Science and Technology, 9, 489-496.
Ahmed, P.K. and Simintiras, A.C. (1996) , “Conceptualizing business process re-
engineering”, Business Process Re-engineering and Management Journal, 2 , 73-92.
Attaran, M. (2004), “Exploring the relationship between information technology and
business process reengineering” , Information and Management 41, 585-596.
M. Alavi, and Y. Yoo (1995), "Productivity Gains of BPR," Information Systems
Management, Fall.
2
Al-Mashari , M. and Zairi, M.(2000), “Revisiting BPR: A holistic review of practice and
development”, Business Process Management Journal” , 6 , 10-42
Arendt, C., Landis, R. and Meister, T. (1995), ``The human side of change - part 4'', IIE
Solutions, May, 22-7
Armistead, C., & Machin, S. (1997). Implications of business process management for
operations management. International Journal of Operations & Production Management,
17, 886-898
Ariyachandra, T. R., and Frolick, M. N. (2008), "Critical success factors in business
performance management—Striving for success, Information Systems Management, 25,
113–120
Balogan,J and Hope-Hailey, V. (2004), Exploring strategic change, 2nd Edition (London:
Prentice Hall)
Bandara, W., Gable, G., & Rosemann, M. (2005), "Factors and measures of business
process modelling: Model building through a multiple case study", European Journal of
Information Systems, 14, 347–360.
Barrett, J.L.(1994) Process visualization. Information system Management 11, 14-23
Bashein, B., Markus, M. and Riley, P. (1994), ``Precondition for BPR success and how to
prevent failures'', Information Systems Management, Spring, 7-13
Belmiro, T. R., Gardiner, P. D., Simmons, J. E., & Rentes, A. F. (2000), “Are BPR
practitioners really addressing business processes”? International journal of Operations
and production management, 20, 1183-1202.
3
Berrington, C. and Oblich, R. (1995), ``Translating reengineering into bottom-line
results'', Industrial Engineering, January, 24-7.
Biazo, S. and G. Bernardi (2003) “Process management practices and quality
systems standards: Risks and opportunities of the new ISO 9001
certification”, Business Process Management Journal, 9 , 149-169
Bruss, L. and Roos, H. (1993), ``Operations, readiness and culture: don't reengineer
without considering them'', Inform, April, 57-64
Carr, D. (1993), ``Managing for effective business process redesign'', Cost Management,
Fall, 6-21.
Carr, D. and Johansson (1995), Best Practices in Reengineering: What Works and What
Doesn't in the Reengineering Process, McGraw-Hill, New York, NY
Caron, J.R., Jarvenpaa, S. and Stoddard, D. (1994), “Business reengineering at CIGNA:
experiences and lessons learned from the first five years”, MIS Quarterly, 18 , 233-50.
Cheng, M.Y., Tsai, M.H., and Xiao, Z.W. (2006), "Construction Management Process
Reengineering: Organizational Human Resource Planning for Multiple Projects",
Automation in Construction, 15, 785-799
Childe,,S., Maull ,R. and Mills, B. (1996), UK Enterprise in Business Process
Reengineering, BPRC at University of Warwick, Internet : [ http://
bprc.warwick.ac.uk/rc-rep.9 html]
Chiplunkar, C., Deshmukh, S.G., Chattopadhyay, R. (2003), "Application of principles of
event related open systems to business process reengineering", Computers and Industrial
Engineering, 45, 347-74
4
Choi, C.F.,Chan, S.L (1997) , "Business process re-engineering: evocation, elucidation
and exploration", Business Process Management Journal, 3 , 39 - 63
Clemons, E. (1995), “Identifying the sources of reengineering failures: a study of the
behavioral factors contributing to reengineering risks”, Journal of Management
Information Systems, 12 , 9-26.
Cooper,R. and Markus, M. (1995), ``Human Reengineering'', Sloan Management
Review, Summer, 39-50
Coulson-Thomas, C. (Ed.) (1994),Business Process Reengineering: Myth and Reality,
Kogan Page, London
Coulson-Thomas, C. J. (1996), Business process re-engineering: the development
requirements and implications. Executive Development, 8, 3-6
Crowe, T.J., Fong, P.M. and Zayas-Castro, J.L. (2002), “Quantative risk level estimation
of business process reengineering efforts”, Business Process Management Journal, 8 ,
490-511
Cyert, R. and March James (1992), “A behavioural theory of the firm”, Wiley-Blackwell;
2 edition
Dawe, R. (1996), ``Systems are people too'', Transportation and Distribution, 37 , 86-90
Dennis, A., Carte, T. and Kelly, G. (2003), “Breaking the rules: success and failure in
groupware-supported business process reengineering”, Decision Support Systems, 36,
31-47.
Davenport, T. (1993), Process Innovation: Reengineering Work Through Information
Technology, Harvard Business School Press, Boston, MA.
5
Davenport,T. and Short, J. (1990), ``The new industrial engineering: information
technology and business process redesign'', Sloan Management Review, 31, 11-27
Devaraj, S. and Kohli, R. (2000), “ Information Technology Payoff in the Health-Care
Industry: A Longitudinal Study “, Journal of Management Information Systems, 16, 41-
67
Dhillon, G. and Hackney, R. (2003), “ Positioning IS/IT in networked firms “,
International Journal of Information Management, 23, 163-169
Drucker, P. (1998), A Turnaround Primer, The Wall Street Journal
Earl, M.J. (1994), “The new and the old of business process redesign”, Journal of
Strategic Information Systems, 3
Elzinga, J., Horak, T., Lee, C.Y. and Bruner, C. (1995) , “Business process management:
survey and methodology”, IEEE Transactions on Engineering Management, 42, 119-128
Ezigbo C.A. (2003), Advanced Management Theory Immaculate Pub, Enugu, 83 – 90.
First Bank Bank Plc Annual Report (2007)
Fadel, K.J. and Tanniru, M. (2005), “A knowledge-centric framework for process
redesign”, ACM SIGMIS CPR Conference on Computer Personnel Research, Atlanta,
GA, 49-58
Ferry, J. (1995) , Business Processes – A Natural Approach, (ESRC Business Resource
Centre: University of Warwick)
6
Flynn D., & Arce E. (1997). A CASE Tool to support critical success factors analysis in
IT planning and requirements determination. Information and Software Technology, 39,
311-321 http://dx.doi.org/10.1016/S0950-5849(96)01150-0
Furey, T. (1993), ``A six-step guide to process reengineering'', Planning Review,
March/April, 20-3
Garvin, D.A. (1998), “The Processes of Organizations and Management," Sloan
Management Review
George, J. M. and Jones, G. R. (2008), “Understanding and managing organizational
behavior” Upper Saddle River, NJ: Pearson
Goksoy, A., Ozsoy, B., and Vayvay, O. (2012) ,Business Process Reengineering:
Strategic Tool for Managing Organizational Change an Application in a Multinational
Company. International Journal of Business and Management, 7, 89-112
Grant, D. (2002), "A wider view of business process reengineering", Communications of
the ACM, 45, 84-92.
Green, P. and Roseman, M. (2000), “Integrated process modeling: an ontological
evaluation”, Information Systems, 25 , 73-87
Grover, V and Kettinger, W. (1995) ,Business Process Change: Reengineering Concepts,
Methods and Technologies, Idea Group Publishing , London, 1-13
Grover, V., Jeong, S., Kettinger, W., & Teng, J.,(1995). The implementation of business
process reengineering , Journal of management information systems, 12,109-44
Guimaraes, T. (1999), “Field testing of the proposed predictors of BPR success in
manufacturing firms”, Journal of Manufacturing Systems, 18 , 53-65
7
Gunasekaran, A.; Nath, B. (1997), "The Role of Information Technology in Business
Process Reengineering," International Journal of Production Economics, 50, 91-104
Habib, M. N., & Wazir, I. M. (2012), “Role of Education and Training in the Successful
Implementation of Business Process Reengineering: A case of Public Sector of Khyber
Pakhtun Khwa (KPK) “, World Journal of Social Sciences, 2, 172-185
Haghighat,F and Mohammadi, M. (2012), “Designing the model of effective factors on
Acceptance of Business Process Reengineering” Case Study: Isfahan Municipality,
Interdisciplinary journal of contemporary research in business, 3 ,1
Hall, G., Rosenthal, J. and Wade, J (1993) “How to make reengineering really work”,
Harvard Business Review
Hammer, M. (1990), “Reengineering Work: Don't automate, obliterate”, Harvard
Business Review, 68, 104-113
Hammer, M. (2002), Reengineering The Corporation. HarperCollins Publishers
Hammer, M. and Champy, J. (1993), Reengineering the Corporation, Harper Business
Press, New York, NY
Hammer, M. And Champy, J. (1995), “The art of change”, Success, 42 , 44a-44h
Hammer M. and Stanton S.A. (1995), The Reengineering Revolution -The Handbook,
HarperCollins, London.
Harrington, H.J. (1991), ``Improving business processes'', Total Quality Management,
February, 39-44
8
Harb, H. (2011), “Factor affecting readiness for Business Process Reengineering-
developing and Proposing a conceptual model”, American Journal of Business and
Finance, ISSN (Online) 2568-55541
Harrington, H.J. (1993), “The return of high performance to the US workplace”, Journal
of Business Strategy, 12, 23-7
Harrison, D. and Pratt, M. (1993), ``A methodology for reengineering businesses'',
Planning Review, March/April, 6-11
Hassan-gholipur, T., Abbaszadeh, M.A., and Abtahi, S.M.(2013), “Offering an
Operational Framework for Measuring the Risk level in the Implementation of
Reengineering Projects of Business Processes”, International Journal of Academic
Research in Business and Social Sciences 3, ISSN: 22226990
Hedley, J., Ojiako, U., Eric Johansen, and Maguire, S. (2010), “The critical consequences
of project drift – a case study in the UK banking sector “. Business Process Management
Journal, 16, 772-786
Hengst, D. M., and Vreede, G. (2004), “ Collaborative business engineering: A decade of
lessons from the field”, Journal of Management Information Systems, 20, 85-114
Herzog, N.V, Polajnar A., and Tonchia, S. (2007), Development and Validation of
business process reengineering (BPR) variables: a survey research in Solvenian
companies” International Journal of Production Research, 45, 5811–5834 (Revision
received August 2005)
Hinterhuber, H. (1995), ``Business process management: the European approach'',
Business Change and Re-engineering, 2 , 63-73
9
Hofacker, I. and Vetschera, R. (2001), “Algorithmical approaches to business process
design”, Computers and Operations Research, 28, 1253-75.
Hoffman, Z. (1997), ``Business process re-engineering: a new strategic paradigm shift in
change management'', Bay Zoltan Foundation for Applied Research Institute for Logistics
and Production Engineering, Internet:
[http://sun.bzlogi.hu/informatics/publications/management.
html]
Holland, D. and Kumar, S. (1995), Getting past the obstacles to successful reengineering.
Business Horizons, 38, 79–85
Hsiao.D.W., Amy J.C., Trappey., & Mac, Pei-Shun(2009). An integrated platform of
collaborative project management and silicon intellectual property management for IC
design industry.Information sciences, 179, 2576–2590
Huang, Z., & Palvia, P. (2001), “ERP implementation issues in advanced and developing
countries” , Business Process Management Journal, 7, 276-284
Jamali, G.H., Ebrahimi, M. and Abbaszadeh, M.A.(2011) TQM Implementation: An
Investigation of Critical Success Factors, International Conference on Education and
Management Technology, Cairo, Egypt.
Jackson, N. (1997), ``Business process re-engineering '96'', Management Services,
February, 34-6.
Janson, R. (1992), ``How reengineering transforms organisations to satisfy customers'',
National Productivity Review, Winter, 45-53.
10
Johansson, H., McHugh, P., Pendlebury, J. and Wheeler, W. (1993), Business Process
Reengineering: Break Point Strategies for Market Dominance, John Wiley and Sons,
Chichester
Jurisch, M.C Christian, Ikas, Wolfgang Palka, Petra Wolf, Helmut Krcmar, (2012) "A
Review of Success Factors and Challenges of Public Sector BPR Implementations," ,
2603-2612, 45th Hawaii International Conference on System Sciences
Kamhawi, Emad M.(2008), “Determinants of Bahraini managers acceptance of Business
process reengineering, Business process management Journal,14, 166-187
Kennedy, C. (1994), ``Re-engineering: the human costs and benefits'', Long Range
Planning, 27, 64-72.
Khong, K. W. and Richardson, S. (2003), "Business process reengineering in Malaysian
banks and finance companies", Managing service quality 13, 54-71.
Klein, M. A.( 1994), “Step by Step Guide to Business Transformation” , Manganelli, R”,
AMACO, New York
Laudon, K.C. and Laudon, J.P. (1998), Management Information Systems New
Approaches to
Organisation and Technology, 4th ed., Prentice-Hall, Englewood Cliffs, NJ
Lee Sang M and Arben, Asllani (1997), “TQM and BPR: symbiosis and a new approach
for integration”, Management Decision 35/6, 409-416
Lin, F-R. , Yang, M-C. and Pai, Y-H. (2002), “A generic structure for business process
modeling”, Business Process Management Journal, 8, 19-41
11
Lindsay, A., Downs, D. and Lunn, K., “Business Processes –Attempts to Find a
Definition”, Information and Software Technology, Vol. 45, (2003), pp. 1015-9
Liu, A. Z. and Seddon, P. B. (2009) Understanding how project critical success factors
affect organizational benefits from enterprise systems, Business Process Management
Journal, 15, 716-743
Love, P. E. D., Gunasekaran, A. and Li, H., (1998), “Putting an engine into re-
engineering: toward a process-oriented organization” , International Journal of
Operations and production Management, 18, 937-949
Lowenthal, J.N.(1994) , Reengineering the Organization: A Step-by-Step Approach to
Corporate Revitalization. ASQC Quality Press, Milwaukee, USA
Mabin, V.J., Forgeson, S. and Green, L. (2001), “Harnessing resistance: using the theory
of constraints to assist change management”, Journal of European Industrial Training,
25 , 168-91
Malaki,T and Beikkhankhim, Y. (2011), Business Process Reengineering
implementation: an investigation of critical success factors, International conference on
Information and Finance, IPEDR 21, Singapore
McNamara, C. (2002) Organizational Change management, socio-technical and human
cognition elements of Information Systems. Retrieved November 27, 2007 from
http://portal.acm.org/citation
Malhotra, M., Grover, V. and Desilvio, M. (1996), “Reengineering the new product
development process: a framework for innovation and flexibility in high technology
firms”, Omega International Journal of Management Science, 24 , 425-41
12
Malhotra, Y. (1998) Business Process redesign: An overview. IEEE Engineering
Management Review, 26, 3.
Marir, F. and Mansar, S.L. (2004), “An adapted framework and case-based reasoning for
business process redesign”, IEEE 2nd International Conference on Information
Technology: Research and Education, London, 179-83
Maull, R.S., Tranfield, D.R. and Maull, W. (2003), “Factors characterising the maturity
of BPR programmes”, International Journal of Operations & Production Management,
23 , 596-624
Mertins, K. and Jochem, R. (2005), “Architectures, methods and tools for enterprise
engineering”, International Journal of Production Economics, 98, 179-88
Melao, N. and Pidd, M. (2000), “A conceptual framework for understanding business
processes and business process modeling” , Information System Journal, 10, 105–129
Mlay, Samali Violet; Zlotnikova, Irina; and Watundu, Susan (2013) "A Quantitative
Analysis of Business Process Reengineering and Organizational Resistance: The Case of
Uganda," The African Journal of Information Systems: 5: Available at:
http://digitalcommons.kennesaw.edu/ajis/vol5/iss1/1
Moad, J. (1993), ``Does reengineering really work'', Datamation, 1 August.
Mohanty, R. P., (1997), What we need to know about BPR. Industrial Engineering
Journal, 23, 1–8.
Motwani, J., Subramanian, R., Gopalakrishna, P. (2005), "Critical factors for successful
ERP implementation: exploratory findings from four case studies", Computers in
Industry, 56 , 529-44
13
Mumford, E., Beekma, G.J., (1994), Tools for Change and Progress: A Socio-technical
approach to Business Process Re-engineering. CG Publications, UK
Muthu, S. Whitman, L. and Cheraghi, S.H. (1999) Business Process Reengineering: A
consolidated methodology, in Proceedings of the 4th Annual International Conference on
Industrial Engineering Theory, Applications and Practice, San Antonio, Texas, USA
Nazari , Gholam, Reza and Hassanzadeh , Ali (1988).Process reengineering approach to
implement application ,Tehran ,Mehrabannashr Book institute.
Omrani, D.(1992), Business process re-engineering: a business revolution? Management
Services, 36, 12–16
Oram, M. and Wellins, R. (1995), Re-engineering’s Missing Ingredient, Institute of
Personnel and Development, London.
Pall, G.A. (1987), Quality Process Management, Prentice-Hall: Englewood Cliffs, NJ.
Palmer, B. (2004), “Overcoming resistance to change” , Quality Progress, 37, 35-40.
Pamela S. L.and Stephen, H.G. (1995), Management Challenges in the 21st Century,
West Pub. Company St. Paul, Minessota, 375 – 376
Pinto J., & Slevin D. (1987), “Critical Factors in Successful Project Implementation”.
IEEE Transactions on Engineering Management, 34, 22-27
Pitman, B. (1995), Business Process Reengineering. Amherst: HRD Press
Petrozzo, D.P., Stepper, J.C., (1994) Successful Reengineering. Van Nostrand Reinhold,
New York
14
Ranganathan, C. and Dhaliwal, J. (2001), “A survey of business process reengineering
practices in Singapore”, Information & Management, 39, 125-34
Reijers, H.A. and Mansar, S.L. (2005), “Best practices in business process redesign: an
overview and qualitative evaluation of successful redesign heuristics”, Omega, 33 , 283-
306
Revere, L. (2004), “Re-engineering proves effective for reducing courier costs”, Business
Process Management Journal, 10 , 400-14
Ringim Kabiru J., Razalli Mohd R., & Hasnan N. (2012) “Critical Success factors for
Business Process Management for Small and Medium Banks in Nigeria” Business and
Management Review, 2, 83-91.
Rowland. P. and Repard. J. (1995), “The Essence of Business Proess Reengineering” ,
Harper Collins, New York
Ross, C. F. and Moore, C. (2006), Business Process definition, improvement and
management
Sandhu, M.A. and Gunasekaran, A. (2004), Business process development in project-
based industry: A case study ,Business Process Management Journal, 10, 673–690.
Sarker, S. and A. S. Lee (1999). "IT-enabled organizational transformation: a case study
of BPR failure at TELECO." Journal of Strategic Information Systems 8, 83-103
Saxena, K.B.C. (1996), Reengineering public administration in developing countries.
Long Range Plan, 29, 708–711
15
Schniederjans, M.J. and Kim, G.C., (2003) “Implementing enterprise resource planning
systems with total quality control and business process reengineering – survey results”,
International Journal of Operations & Production Management, 23 , 418-29
Senn, J.A. (1991), Reshaping Business Processes Through Reengineering SIM Network,
March/April
Sharma, M. (2006), “Business Process Reengineering: A Tool to further Bank Strategic
Goals” Journal of Management Information Systems 12, 1
Shin, N. and Jemella, D.F. (2002), "Business process reengineering and performance
improvement: The case of Chase Manhattan Bank", Business Process Management
Journal, 8, 351-363
Singh, M.D. & Kant, R. (2008) , "Knowledge management barriers: An interpretive
structural modeling approach", International Journal of Management Science and
Engineering Management, 3, 141-150
Short, J.E. and Venkatraman, N. (1992), “Beyond business process redesign: Redefining
Baxter’s business network”. Sloan Management Review Fall, 7–21
Smith, M. (2003), “Business process design: correlates of success and failure”, The
Quality Management Journal, 10 , 38-49
Stoddard D.B., and Jarvenpea S.L. (1995), “Business Process Redesign Tactics for
Managing Radical Change” , Journal of Management Information System 12, 61 – 107
Sung, T.K. and Gibson, D.V. (1998), “Critical success factors for business reengineering
and corporate performance: the case of Korean corporations”, Technological Forecasting
and Social Change, 58 , 297-311
16
Talwar, R.(1993), Business re-engineering-A strategy-driven approach, Long Range
Planning 26 , 22–40.
Tatsiopoulos, I.P. and Panayiotou, N. (2000), “The integration of activity based costing
and enterprise modeling for reengineering purposes”, International Journal of Production
Economics, 66, 33-44
Temponi, C. (2006), “Scalable enterprise systems: quality management issues”,
International Journal of Production Economics, 99, 222-35
Tenner, A. R., and Detoro, I. J. (1992), “The process redesign-the implementation guide
for managers”, Prentice Hall, New Jersey
Terziovski, M.E., Fitzpatrick, P. and O’Neill, P. (2003), “Successful predictors of
business process reengineering (BPR) in financial services”, International Journal of
Production Economics, 84, 35-50
Thomas, M. (1996), ``What you need to know about: business process re-engineering'',
Personnel Management,January, 28-31
Thong, J.Y.L., Yap, C.S. and. Seah, K.L. (2000) “Business process reengineering in the
public sector: the case of the Housing Development Board in Singapore,” Journal of
Management Information Systems, 17, 245–270.
Tinnila, M. (1995), “Strategic perspective to business process redesign”, Management
Decision, 33 , 25-34
Towers, S. (1996), ``Re-engineering: middle managers are the key asset'', Management
Services, December, 17-18.
17
Venkatraman, N. (1989), ``IT-induced business reconfiguration'', in Scott-Morton, M.
(Ed.), The Corporation of the 1990s: Information Technology and Organisational
Transformation, Oxford University Press ,NewYork ,NY, 122-58
Vidovic, D.I., & Vuhic, V.B. (2003) ,Dynamic business process modelling using ARIS.
IEEE 25 International Conference Information Technology Interfaces (ITI), 607-12
Wells, M.G. (2000), Business process reengineering implementation using internet
technology Business. Process Management Journal, 6, 164–184
Wu, I.L. (2003), “A model for implementing BPR based on strategic perspectives: an
empirical study”, Information and Management, 39, 313-24
Zairi, M. (1997), “Business process management: a boundary less approach to modern
competitiveness” , Business Process. Management Journal, 3, 64–80
Zairi , M., and Sinclair, D.(1995) , Business process reengineering and process
management: a survey of current practices and future trends. International Journal of
Work Study, 44, 3–16