Welcome to the Ygl Reference Program The Ygl Reference Program is designed to provide a framework to fulfill your reference needs quickly and

easily.

A formal reference program is a win-win situation for both Ygl and our clients. This program builds a mutu-

ally beneficial relationship with Ygl and our high-value customers. Not only does Ygl benefit from a satis-

fied client base, but our referenceable clients receive increased visibility both within Ygl and the media, as

well as points for each referenceable activity towards potential rewards, as approved by the manage-

ment. By showcasing their achievements, our references are viewed as leaders in their field, utilizing best

practices and pioneering strategies to hold a competitive advantage in their marketplace.

Our centralized, standardized customer reference database has been compiled from sales nominations and

independently managed reference lists. Ygl has configured this database for our products, industries, busi-

ness units and regions. The reference management system features best-match and key-word search ca-

pabilities with a library of reference materials, such as case studies, editorial articles, video testimonials,

etc. This tool is designed to track and monitor reference utilization to avoid burn-out whenever possible.

As the program develops, we will continue to refine the reference process, database functionality and ex-

pand the reference database through internal and external membership drives.

Referral & Influencer Program Benefits By participating in our Referral Program, you can take advantage of our comprehensive sales referral program while expanding your market reach. • Enjoy financial rewards for delivering busi-

ness opportunity to Ygl • Broaden your product and services portfo-

lio without investment • Focus on No software expertise required

Referral & Influencer Program Requirements • Consult with a customer and recommend Ygl Busi-

ness Solution • Complete a Referral Authorization Form • If the order satisfies our criteria (as outlined below),

we approve your referral request • The customer places the order directly with us • We receive customer payment of the invoice • Companies can only register once as a legal entity

per country

Referral & Influencer Program: Overview Guide Copyright 2008 Ygl. All rights reserved

Meeting Your ERP Demand

Identifying opportunities Any time Ygl Referral & Influencer Program member is in contact with a small business or midsize company, there may be an opportunity to refer this company to Ygl and earn a reward. The primary types of potential prospect include: • Companies that express the need for a new software

solution to replace their applications • Companies that have not yet implemented business soft-

ware • Companies that are aware that their current solution

does not meet their needs • Companies that have merged and need a unified busi-

ness software system

Referral & Influencer Program Collaboration Type Under the Ygl Referral & Influencer Program, Ygl runs two different incentive program: • Referal Opportunity—Participants bring NEW

leads or opportunities to Ygl. • Influencer Opportunity—Participants bring NEW

leads or opportunities and also plays a key role in the sales cycle (ie. By performing certain specified activities) and collaborates with Ygl or Ygl partner to win such opportunities.

NOTE: Ygl reserves the right to disapprove of a Referral Form, obtain reimbursement of a referral fee, or otherwise deny payment of a referral fee, if in its sole discretion, it determines that any of the following apply: • The product or service deliverable is subject to a return or cancellation, a refund or other customer remedy depriving Ygl of its an-

ticipated revenue; • Multiple partners or entities are seeking referral fees on the same order placed with Ygl; • An organizational relationship exists between a customer and the Referral partner (such as parent-subsidiary or affiliate); • The customer is a pre-existing customer of Ygl; or • Any other reason making it inequitable for Referral Partner to receive a referral fee. Referral Participants shall be eligible to receive

referral fees based on sales revenue received by Ygl from a customer identified on a Referral Authorization Form for a period of six (6) months from the date of Ygl’s receipt of such Referral Authorization Form. Following such six (6) month period, Referral Partici-pant shall not receive any referral fees as a result of any sales to such customer.