reflections on workflow balance
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Reflections on Workflow Balance. Walking a Tightrope in the Transition to Electronic Resources. GOLD/GALILEO Users Group Conference July 31, 2009. Debra G. Skinner Georgia Southern University. - PowerPoint PPT PresentationTRANSCRIPT
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REFLECTIONS ON WORKFLOW BALANCE Walking a Tightrope in the
Transition to Electronic Resources
Debra G. SkinnerGeorgia Southern University
GOLD/GALILEO Users Group Conference
July 31, 2009
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Has print become the exception rather than the rule in terms of resource formats in your library ?
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Is your “Technical Services” department
organized based on print formats as the rule?
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If electronic formats have become more the rule than
the exception, are staff trained for this reality?
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Or are you still walking the
tightrope in the transition from
print to electronic resources?
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Gradual Transition Databases/Indexes
In place of print indexes More full text gradually included
Periodicals Full-text became the expectation Massive cancellations of print often due more to
budget than preference for e-journals in beginning
Books (Reference & Regular Monographs) E-book packages & gradual selection of individual
titles in electronic format rather than in print Government Documents
GPO plans for 98% of new documents to be electronic
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Changes in Workflow
Radical – Reorganize & change everything all at once
Gradual – Who could add this task? Who has time to do this new work that seems essential?
Not at All – Will not work forever!
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What is it that we can stop doing?
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While transition to electronic
resources occurs, work for print resources continues. As a result, staff must know how to do more!
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More Focus on Managing Electronic Resources?
Reorganize Retrain Redefine roles Reallocate staff
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New Skills Are Necessary
More knowledge of technology, especially library’s own technology!
More communication with outside departments
More licensing & negotiating skills
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Unless library can get additional staffing, must
transition current staff into new ways of looking at resource management.
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New Workflows Required Constant change will be ongoing. Basic changes in workflows are
necessary. Staff should be involved in decisions &
changes made. Training in how electronic resources
life cycles differ from print. Much of the work is similar but done in
a new way.
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Why Re-Think Workflows? Print Resources
Physical objects Linear process Clear procedures Set rules and policies
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Why Re-Think Workflows? Electronic Resources
Intangible – Dealing with information about a resource such as a license agreement, proxy issues, url
More complex issues than print materials Same procedures used for print do not work for
electronic resources Requires more people from different
departments Roles are nebulous
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Trends in Staffing for Electronic Resources
Librarians have tended to do most of the work related to managing electronic resources. Can work be give to more to support staff? Can we get additional staff? Can we collapse some print functions? Can we evolve job responsibilities?
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Any way you look at it, we are back to doing
more with less!
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Reorganization Models* Electronic Resources Department
Model Difficult to sustain as collections grow May eventually claim large portion of library
Acquisitions, cataloging, serials, collection development, reference, web-development, systems . . .
Stopgap for many libraries
* Managing the Transition from Print to Electronic Journals and Resources, 2008, p. 121-123.
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Reorganization Models* Integrated or Distributed Model
Integrated into existing organizational structure Adjustment is not easy Requires training Expand expertise to new format Most realistic model
* Managing the Transition from Print to Electronic Journals and Resources, 2008, p. 121-123.
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Reorganization Models* Hybrid Model
Electronic resources managerial department or unit Maintains distributed responsibilities across library
Incremental Reorganization Examine responsibilities and integrated into
positions through attrition Changes organization over time
* Managing the Transition from Print to Electronic Journals and Resources, 2008, p. 121-123.
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Tools for Managing Electronic Resources
Catalog A-Z Lists
Evolved from home grown to SFX generated Link Resolvers
SFX & others MARC Record Services
MARCit ERM Systems URM – Unified Resource Management
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What Can the ERM Do? Facilitate Management of License Agreements
Brief public display Facilitate Management of Workflow
Ticklers Reminders for tasks through life cycle
Facilitate Report Production Facilitate Production of Usage Statistics Facilitate Collection Evaluation
Management of Trials Collection Analysis & Statistics
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What Can the ERM Do? Facilitate Acquisitions
Purchase Orders Facilitate Cataloging
Brief Records Record Management
Facilitates Public Search Tools Library Subject Pages Library A-Z List Library Database List
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What Can the ERM Do?* Facilitate Administrative Tasks
Security User profiles for access Problem logs Technical contacts Authentication & registration
*Managing the Transition from Print to Electronic Journals and Resources, 2008, p. 192.
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Implications of ERM for Library Staffing
Integrated rather than “added on” Involves staff from all departments
Systems to maintain & customize Staff to populate & work with system means
shift in responsibilities Requires consistent standards for
local practice
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URMUniversal Resource
Management Merging of ERM and LMS for managing all
library resources Vendors working on product Not on market yet
JISC & SCONUL LMS Study Report , Mar. 2008
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