regina stewart_resume (1)
TRANSCRIPT
Regina E Stewart383 Taylor Road ~ Toccoa, GA 30577
Summary
Highly motivated, detail oriented, and quality driven professional with a record of accomplishments in the banking and customer industry.
SkillsAccount Management / Retention Excellent Communicator Skilled MS OfficeSuperior Time Management Confident Leadership Strong Team PlayerTelephone Sales and Service Promotional Material Proven Mentor
ExperienceMarch 1, 2015 – Current: Northeast Georgia Medical Center – Braselton, GA
Financial Navigator – Patient Access Service Center Serves as customer service advocate for NGHS to educate patient and guide them through all
financially viable solutions for their portion of medical costs. Researches and works data mining reports to ensure patient does not have any insurance coverage
not entered, and loads and rebills accounts if coverage is found. Interviews and screens patient in person or by phone for their ability to pay based upon
established policy and criteria. Determines patient eligibility for financial assistance and completes appropriate financial
arrangements for payment. Collects payments, implements special rate programs, and inputs financial data for patient.
October 2013 – March 1, 2015: CertusBank - Cornelia, GACustomer Service Representative Serve as a client advocate by educating and promoting product. Review reports to identify missing or incomplete documentation; capture missing data and
signatures and archive to client's record. Work in conjunction with other departments to create seamless and transparent transactions
thereby improving the client's experience. Collaborate with team members in response to client needs and concerns. Maintain key relationships within the business community. Perform checks and balance to ensure integrity of cash drawers, ATMs, and vaults.
January 2013 - April 2013: Randstad Employment Agency - Gainesville, GA Call Center Customer Service Advocate Provide outstanding customer service for inbound call center. Provide accurate cost estimates based on clients inquiries. Navigate multiple computer systems to establish and maintain client information, including sales
and service history.
December 2011 - January 2013: Natures Innovations - Buford, GA Executive Administrative Assistant Provide executive-level assistance to the Vice President of Sales and Marketing. Cultivate and maintain relationships with diverse clientele. Track sales to develop trends in the market sector. Compile sales data to develop commission analysis reports. Prepare marketing materials for trade show exhibitions. Procure and maintain various state licensures. Act as liaison between customer service and productions departments. Utilize Environmental Protection Agency's database for research to ensure adherence to
regulatory rules and guidelines.
January 2011 - October 2011: Regions Bank - Gainesville, GA Branch Service Leader Primary contact for commercial and high-value clients. Investigate, troubleshoot, and resolve client complaints and concerns. Plan and schedule task assignments for a team of front-line bank tellers. Perform employee evaluations and execute administrative actions.
August 1999 - April 2010: Branch Banking and Trust - Danielsville, GAArea Operations Office/Teller Supervisor/Relationship Banker II Managed and mentored a team of bank tellers. Develop, implement, and execute maintenance policies and procedures. Talent selection, retention, promotion, transfer, and discharge of subordinate staff. Identify resource needs; prepare schedules and assign projects. Perform quality and performance audits on monthly, quarterly and annually basis. Establish guidelines for custody and control of assets, records, loan collateral, and securities to
ensure safekeeping.
March 1997 - August 1999: Sun Trust Bank - Oakwood, GA Teller Supervisor Oversee daily teller operations and functions. Responsible for reconciling daily transactions and resolving discrepancies. Provide support and mentoring for front-line tellers.
EducationAugust 1985 - May 1988: Jackson County Comprehensive High School - Jefferson, GA
General StudiesJune 2001: Lanier Technical College - Oakwood, GA
General Education Diploma