Business Process and Systems Technology

A dedicated Solution Quality Principal is an integral resource and active

participant in the development and delivery of your solution. Through their

in-depth understanding of your solution and mandate to oversee its transition to

the RSSC, the Principal takes responsibility for ensuring that your expectations of

support are achievable and sustainable. The Principal provides on-going technical

account management as well as managing the relationship between your

team and the RSSC teams.

Our Process and Systems Architects provide the critical link between the business and technology functions

of the RSSC. They are responsible for actually implementing your agreed

support workflow and requirements into the RSSC and developing the processes which report on and remotely monitor

your solution, enabling help when needed. Their end objective is to make sure that we have in place everything

needed to deliver your organisation the consistent levels of support you would

expect from us.

The role of our team of Solution Support Engineers is to understand

your environment and ensure that any business impact being experienced is

minimised by delivering fast resolutions and if needed, overseeing the escalation of your issue directly to our development

teams. This team of highly skilled specialists represent our front line of support and have a common aim to make not only your first, but every

subsequent engagement with us, a positive one.