regional trends and capability development · • in the early days e-learning was about content...

Leading global excellence in procurement and supply

Regional Trends and Capability DevelopmentCIPS Dubai Branch

25th October 2017


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18:30 - 18:45 Introduction by Cory Thwaites, MCIPS

Chairman of Dubai Branch Committee

18:45 - 19:00 Sam Achampong FCIPS, Head of CIPS MENA

19:00 - 19:10 Procurement Academy Launches in the MENA Region – Omar Makkieh, Director Business Development MENA

19:10 - 19:25Procurement Academy: Trends in Corporate Capability Development by RafVerheyden, Managing Partner - Sales

19:25 - 19:45The Effect of VAT in the UAE by Morison MJS Tax Consultancy

19:45 - 20:10Driving Innovation through Experience Management by Jonathan Tungu, TECOM Group

20:10 - 20:40Closing Remarks & Open Networking

Agenda and program


CIPSThe Voice, The Standard of

Procurement & Supply

Sam Achampong FCIPSRegional DirectorCIPS Middle East & North Africa (MENA)


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Who we are…

AwardingBody

CIPS

CharitableStatus

CharteredBody

BusinessMembership Organisation

Global Network

‘’Established 1932 to “promote and develop for the public benefit the art and science of purchasing and supply…”


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What we do…

CAPABILITY DEVELOPMENT

SUPPLYASSURANCE

AND COMPLIANCE

PERFORMANCE

Professional training and certified qualifications

assessed against a

GLOBAL standard.

• Corporate Ethical Procurement

• Sustainable Procurement Review

• CIPS Sustainability Index

• CIPS Risk Index

• Transformation Services

• Procurement Fraud Advisory Service

Helping organisations achieve

sustainable value from their

supplier base

All organisationsAll sectorsAll around the world


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Performance

You need……to ensure

• you understand what best in class looks like

• you keep delivering results

• your Procurement and Supply function keeps evolving

We help by……accelerating and evaluating performance within an organisation's procurement and supply chain function

Performance

CIPS FORBUSINESS

PERFORMANCE

‘’We provide advisory services to ensurethat your performance is Best in Class.’’


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Performance

Abu Dhabi Education Council recently received CIPS Platinum Certification.

They join several other regional organisations and others around the world such as PwC and Royal Mail (UK) to have been certified for compliance and performance excellence by CIPS.

Performance


Supply Assurance and Compliance

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You need……to ensure your team is

• managing supply chain risk, continuity of supply, brand reputation and compliance with legislation

• achieving consistency of process application and excellence in contract management

We help by……building resilient, compliant, ethical and sustainable procurement practices and supply chains


SUPPLYASSURANCE

AND COMPLIANCE

CIPS FORBUSINESS

‘’We provide advisory services to ensureyour risk is managed and compliance ismaintained.’’



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The Department of Culture and Tourism recently achieved CIPS Certification.

They join other regional and global organisations such as NHS (UK), BaE Systems, Johnson Controls, American Express and the African Development Bank to have achieved this status.


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Licensing the Profession

Qualified Professionals, effective organisations…

Peer networks

Ethics tests

Code of Conduct

Global Standard

Certified qualifications

Industry Knowledge


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The Future of Procurement & Supply


Procurement Academy Launches in the MENA Region

Omar MakkiehDirector Business Development MENA

www.procurement-academy.com Copyright 2016. For internal use only

C U S T O M P R O C U R E M E N T A C A D E M I E S

H o w t o r e t a i n a n d d e v e l o p y o u r g l o b a l P r o c u r e m e n t t e a m s

http://www.procurement-academy.com/

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Infographic - Key accomplishments150 Global Academies

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New York

Development in UK

Belgium

Melbourne

BaselFrance

Support in Mauritius

Support in Seattle

Singapore

With close to 40 people, we serve learners in over 100 countries

• Further External Recognition:

• April 2015 - first commercial company to be externally audited & globally accredited by IFPSM (union of 48 associations/ 250,000 members) (www.ifpsm.info).

• May 2015 - our customer Roche was awarded best corporate talent development initiative Procurement Leaders Awards 2015 / (http://www.procurementleaders.com/awards15)

http://www.ifpsm.org/

http://www.ifpsm.info/

http://www.procurementleaders.com/awards15

@Procurement Academy Middle East & North Africa

FOLLOW US!

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Procurement Academy: Trends in Corporate Capability Development

Raf VerheydenManaging Partner - Sales

C O R P O R AT E T R A I N I N G I S R A I S I N G T H E B A R

Tr e n d s i n c o r p o r a t e c a p a b i l i t y d e v e l o p m e n t

D u b a i , O c t o b e r 2 5 2 0 1 7

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Research consistently confirms world-class organisations INVEST MORE IN TRAINING

World-class procurement organizations provide MORE TRAINING and invest more in retention planning.

New Employees are more likely to stay when receiving the training they need to do their job properly”

Through training, teams are times more likely to meet significant objectives

342%

Talent Management ………………….

Aspirations ………………..………….....

Strategic Influence of Purchasing.

Purchasing Processes/strategies..

Performance Tracking ……………….

251616

137

Best Practices in Purchasing Performance Improvement %

…

HOW SHOULD WE ORGANISE CORPORATE TRAINING?CORPORATE TRAINING TO DATE

Limited number of people Class only(what about best practice content?)

Limited training (= limited number of topics)

Often Missing Long-term Vision

AdHoc

Expensive

Organisation of Corporate Training has changed drastically

TRENDS

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Source: IBM, 2013

SAVED APPROXIMATELY

$200 MILLIONAFTER SWITCHING TO E-LEARNING

TREND 1GOING DIGITAL

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• TECHNOLOGY HAS BEEN RAISING THE BAR FOR CORPORATE TRAINING

TREND 1GOING DIGITAL

TREND 2As a consequence of trend 1

Negotiations

Negotiations

Category Management

Legal

Cost Management

Sourcing

Operational Procurement

…

More Learners will train More Competences

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TREND 3CUSTOM ROLE BASED LEARNING

Q1

Sourcing Legal

…

Category management

Total cost management

…

…Senior Buyer

Buyer

…

Q2

CUSTOMERPROCUREMENT ACADEMY

Cost MgmtStrategyNego-

tiationsCategory

MgmtContract

MgmtLegalSourcingFinance

Operat. Proc.

CUSTOMER PROCUREMENT STRATEGY

Before After

http://www.psgstandard.com/

http://www.psgstandard.com/

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Role Based Learning:Step 1: competences needed to perform well in your role?Step 2: assign a Role based learning Plan

Operational Buyer Procurement Analyst Buyer

Senior Buyer Contract Manager Category Manager

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1. You will send a consistent message to employees about “what it

takes” to be successful in the job

2. results in a higher percentage of employees who exceed performance expectations

3. is key to assess, develop, and manage talent

USE OF COMPETENCE MODELS -Research confirms:

Source: Buket Akyel, presentation “Talent Management”, spring 2012

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Role based Learning = Custom AcademiesCorporations will have

several functional corporate academies

CUSTOMERHOUSE OF LEARNING

PROCUREMENT SUPPLY CHAIN IT LEGAL …

Note: currently and in comparison to other verticals, procurement (and supply chain) is advanced

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Message board -Communities -Activities

CoachingWorkshops -Seminars -events

E-Learning

Knowledge Library

Assignments

TREND 470 20 10 THE DOMINANT MODEL FOR CORPORATE LEARNING

Do it

http://www.procurement-academy.com/webinar/

http://www.procurement-academy.com/webinar/

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• In the early days e-learning was about content generation. Now great content has become a minimum requirement, it is now about how the content is being delivered

• There are different E-Learning formats on the market• Basic/rapid E-learning: old way of working using new technology = efficient• Advanced E-Learning is using technology to its full potential = efficient and effective

TREND 5MATURATION OF TECHNOLOGY – GAME CHANGER

E-learning designed for application (70 20 10)

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Fast Effective Inspiring yet at Lowest Total Cost

Massive

So one can now develop quality programs and roll them out…

= custom Academies

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Who decides what is best practice?

Local trainer? Your brightest employee?Reputation? External audit? For example, our clients asked us to go through an external & formal audit.

TREND 6Corporations are looking for global best practice

This is a minimum requirement

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How we used to measure:

• filled out quickly after training

• Mainly about did they like training and trainer?

• No consolidated reporting

• Usability for management is poor

TREND 7Measuring ROI

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Level 4CapabilityProgress

Level 3:application

Level 1: course progression

Level 2:Satisfaction

TREND 7Dashboards - Structured & comprehensive measuring of training impact

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Conclusion trends in Corporate Training

More people will be trained better than ever beforeUsing high quality programs at fraction of cost

These Academies are1. Increasing staff retention2. Increasing individual and team performance3. Boosting your financial performanceTalent Management strategy outcomes * Based on Lawson/Human Capital Institute, May 09Nancy Rehbine Zentis, Ph.D. Principal and Founder of HRTalentPro, May 2009

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QUESTIONS?


Driving Innovation through Experience Management

Jonathan TunguTECOM Group

Driving Innovation through Vendor Experience ManagementOctober 25, 2017

A TECOM Group case studyJonathan Tungu – Senior Manager, Procurement Operations & SRM

http://tecomgroup.ae/

http://tecomgroup.ae/

“The conventional wisdom is that competition in the future will not be

company vs. company but supply chain vs. supply chain. But the reality is

that instances of head-to-head supply chain competition will be limited. The

more likely scenario will find companies competing—and winning—based on

the capabilities they can assemble across their supply networks.”

J. Rice and R. Hope, MIT

Vendor Experience Management at a glance!!

A journey aiming to go beyond the traditional competition to reinforce and develop the relationships and foresee any potential, additional or non conventional business ideas with the Valuable Suppliers

OUR VISION\WORLD RENOWNED CURATOR OFINNOVATIVEECOSYSTEMS

OUR MISSION\REALISE DUBAI’S ECONOMIC ASPIRATIONS BY CREATING SECTOR-FOCUSED COMMUNITIES AND THRIVING WORK ENVIRONMENTS THAT ENABLE BUSINESS SUCCESS

How does procurement support?

Procurement has to innovate to support TECOM’s goals and industry expectations

INFRASTRUCTUREINDUSTRY

DEVELOPMENT

Incentives

SERVICES

OPTIMALREGULATORY

ENVIRONMENT

ICT

Media

Education

Science

Design

Manufacturing

Trade

Procurement

Innovations Feed

Innovations Appetite

Vendor Experience Management – A New Perspective!

CLUSTER SUPPLIERS

TRENDS &CHALLENGES

DRIVER FOR NEGOTIATION

DISTINCTIVE PARAMETERS

TARGET PERFOMANCE

• Partner• Preferred• Approved

• Technology• Price Model• Delivery

Model

• Price• Quality• Volume

• Acceptable• Sustainable• Valuable

• Readiness• Low risk• Direct value

• Benchmark• Follower• Competitor

• Innovation• Cost Shaping• Business Model

• Unconventional• Traditional• Collateral

• Sharable• Variable• Feasible

• Cross Business• Risk sharing• Back side value

-An innovative way to build a comparison among the most important and critical touch point in every supply chain

-A process to establish continuous benchmarking

-A platform for stimulating feedback from suppliers

-A journey that aims to reinforce and develop potential, collateral, not conventional business relationships with suppliers

A new Approach to Sourcing.

A new model of supplier selection, using the value creation perspective

“A stakeholder’s overall and multidimensional evaluation of a company”

Supplier Innovation Forums - High Value Strategic Idea and Concept Development

Vendor Experience Management Outcomes

Supplier Intimacy!

regional trends and capability development · • in the early days e-learning was about content...

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