registration – mpay walet app · check balance – mpay mastercard prepaid card ... bsn hong...

1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE

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REGISTRATION – MPAY WALET APP

Tap on Register Fill in all required details and tap Next

Key in Phone Number for verification

Create 6-digit Security PIN

Re-enter 6-digit Security PIN and tap Confirm to complete registration

Registration successful. Tap OK to continue

Tap YES to start biometric set up

Fingerprint scanner for MPay Walet

Biometric setup successful. Tap OK

Customer due diligence Take a photo of your IC/Passport/ID

Please make sure IC Image is clear and tap next.

STEP 5

STEP 9

STEP 1

STEP 6

STEP 10

STEP 2

STEP 7

STEP 11 STEP 12

STEP 3

STEP 8

STEP 4


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REGISTRATION – MPAY WALET APP

Tap ‘take a photo of your ID & Selfie”

Tap ‘take a photo of your ID & Selfie”

Alert: Upload successfulEnter Mother maiden’s name and tap finish

Key in 6-digit OTP code received via SMS and

Registration done

Tap Customer Due Dilligence

Enter parent’s/ guardian’s IC/ Pass-port number and tap ‘Next’

Enter parent’s details. Tap Submit.

Tap YES and ready to go

MPay WALET is ready to use.

STEP 1

• PARENTS WITH NEW ACCOUNT • PARENTS WITH EXISTING ACCOUNT

STEP 13

STEP 4

STEP 15

STEP 7STEP 6

STEP 14 STEP 16

STEP 5

REGISTRATION – MINOR (AGED 12-18 YEARS OLD)

Take a photo of your IC/Passport/ID

Please make sure IC Image is clear and tap next.

STEP 2 STEP 3


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FACE ID RECOGNITION – iPhone X & Above Login

Tap ‘Enable’

Tap Login

Tap Profile

Enter your 6-digits pin to confirm enable biometric

login

STEP 1

STEP 1

STEP 5

STEP 4

ENABLE

Follow on-screen instruction to capture your face

Tap ‘Setting’

Follow on-screen instruction to capture your face

Once completed, home screen will appear

Tap ‘Enable/Disable Biometric Login’

The status screen will be displayed. Tap ‘OK’

STEP 2

STEP 2

STEP 6

STEP 3

STEP 3

STEP 7


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DISABLE

Tap Add A New MPay Card

Tap MPay Mastercard Prepaid Card

Key in required details andcontinue

Create 6-digit MPay Mastercard PIN

STEP 1 STEP 2 STEP 3 STEP 4

ENROLL MPAY MASTERCARD PREPAID CARD

Tap ‘Disable’ Tap Profile

Enter 6-digit pin to confirm disable biometric login

STEP 1

STEP 5

STEP 4

Tap ‘Settings’

The status screen will be displayed.Biometric login is

disabled. Tap OK

Tap ‘Enable/Disable Biometric Login’

STEP 2

STEP 6

STEP 3


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Re-enter 6-digit MPay Mastercard PIN and tap Confirm to complete

registration

Card Enroll successful. Tap OK to continue

Card enrollment done.

STEP 6 STEP 7STEP 5

ENROLL MPAY MASTERCARD PREPAID CARD

Tap on MPay WALET or MPay Cards Select Top Up Tap FPX

Enter amount and tap Top Up

Key in required details and tap Proceed to FPX

Payment Gateway

STEP 4

STEP 1

STEP 5

STEP 2 STEP 3

Enable


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FUND TRANSFER TO OTHER ACCOUNT

Tap Send Money Tap To Other Account Select a card to make the transfer

Key in required details and tap Next *Can choose to enter recipient’s Mobile or

Account number


Enter 6-digit Security PIN

Fund Transfer successful

STEP 5 STEP 6


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FUND TRANSFER TO OWN ACCOUNT

Tap send Money Tap To Own Account Select a card to make the transfer

Select which account to transfer


Key in required details and tap Next

Enter 6-digit Security PIN Fund Transfer Successful

STEP 5 STEP 6 STEP 7


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Tap Send Money


Tap Send Money Face2Face


Scan QR Code


Choose a card to make transfer

STEP 1

STEP 5

STEP 2

STEP 6

STEP 3

STEP 7

STEP 4

SEND MONEY TO FRIEND’S ACCOUNT

RECEIVE FUND FROM FRIEND’S ACCOUNT

Tap Receive Tap Receive Choose a card to be scanned

QR Code generated



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Tap Send Money

Tap To My Bank Account Tap Yes to enroll a CASA Account



ENROLL CASA ACCOUNT

RECEIVE FUND FROM FRIEND’S ACCOUNT

Take a photo of Bank Statement’s first page

Enter 6-digit Security PIN CASA Account successfully enrolled

Account will be activated upon KYC approval



STEP 5


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Tap Transfer Tap To My Bank Account Choose a CASA Account Choose a card to make transfer


FUND TRANSFER TO CASA ACCOUNT


Enter 6-digit Security PIN Fund Transfer successful


PAYMENT – DISPLAY QR

Tap Pay Merchant

Select a card to make payment

Enter 6-digit Security PIN QR Code generated



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PAYMENT - SCAN QR

PAYMENT – DISPLAY QR

Choose a card to make payment


STEP 3 STEP 4

Tap Scan Scan QR

STEP 1 STEP 2

Scan your QR code

STEP 5

Payment Transfer Successful


STEP 6STEP 5


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1700-81-MPAY (6729)

Tap MPay Cards Tap Change PIN Enter current MPay Mastercard PIN

Create new MPay Mastercard PIN


CHANGE PIN FOR MPAY MASTERCARD PREPAID CARD

Re-enter new MPay Mastercard PIN and tap Confirm

Change PIN success

STEP 5 STEP 6


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CHECK BALANCE – MPAY MASTERCARD PREPAID CARD

Tap MPay Cards Tap View History Posted tab displays transaction history for the past 3 months


CHECK BALANCE – MPAY WALET

Tap MPay Walet Tap View History Posted tab displays transaction history for the past 3 months



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ENROLL QUICKASH ACCOUNT

1700-81-MPAY (6729)

Enter 6-digit Security PIN Account will be activated upon KYC approval

STEP 5 STEP 6

Tap QuicKash Save

Add your QuicKash account

Key in QuicKash account details

Key in 6 digit PIN to enroll account


SAVE MONEY INTO QUICKASH

Tap Send Money Tap To My Bank Account Tap Add Bank Key in required details and tap Next



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QuicKash account successfully enrolled Tap Send Money Select a card to send money from

STEP 6 STEP 7STEP 5

SAVE MONEY INTO QUICKASH

Key in details and tap Next

Key in 6 digit PIN to send money

Tap confirm to proceed

STEP 8 STEP 10STEP 9

STEP 11

Transfer Money successful


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PARCELPAY EXPRESS

Key in required details and tap Add

Tap Deliver To Key in required details and tap Add

Key in Parcel Details and tap Get Rate


Check parcel details and tap Proceed

Review Pick Up and Deliver details then tap

Next to continue

You can choose to Pay Later or Pay Now

If Pay Later, your parcel will appear at Parcel List for

payment later


Tap ParcelPay Express

Tap Add Parcel List of Prohibited Item for your info. Tap

I Agree to continue

Tap Pick Up From



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STEP 13 STEP 14

If Pay Now, choose a method to make

payment


PARCELPAY EXPRESS

Tap Mobile Top Up Select Country Select Product & Top Up Amount. Key in Mobile Number and tap Next

Choose a card to pay

Enter your 6-digit Security PIN


STEP 5

Mobile Top Up successful

STEP 6

MOBILE TOP UP - Malaysia/Indonesia/Bangladesh


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MOBILE TOP UP - Other Countries

1700-81-MPAY (6729)

Tap Mobile Top Up Select Others Choose a country from the popup list

Choose a card to pay

Select Product & Top Up Amount. Key in Mobile Number and tap Next

Enter your 6-digit Security PIN


STEP 3

STEP 4

STEP 4

Mobile Top Up successful

STEP 5

PAY BILLS

Tap Pay Bills Select Type of Bill. Key in Bill Amount, Bill Number & Contact

Number. Tap Next to continue

Choose a card to pay Enter your 6-digit Security PIN



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PAY BILLS

DEALS

Bill payment successful

STEP 5

Tap Deals Tap Promotion to view latest promo

Tap Deals to view all deals available in various categories

Select your deals and you can choose to Buy Now or Add to

Cart


If select Buy Now, tap Pay to proceed

Choose method of payment Enter 6-digit Security PIN Purchase successful



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DEALS

Tap My Deals to view your purchases

Tap Redeem when you want to redeem your deals

Present your purchase details to the retailer

Tap Cart to view deals which you add to cart


Tap Pay if you would like to purchase the deals in your cart

Tap Heart to view deals which you added to your Wish List

STEP 13 STEP 14

Tap WALET Services Start shopping at BuyMalaysia.com

STEP 1 STEP 2

BUY MALAYSIA


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CASH WITHDRAWAL AT ATM

RESET ACCOUNT

Enter MPay Mastercard Prepaid Card Pin number. Select Master /

Visa or Credit card

MaybankAMBANKCIMBCITIBANKHSBCAl Rajhi Bank

AFFINRHBUOBBSNHONG LEONGPUBLIC BANK

Bank IslamSTANDARD CHARTEREDOCBC

Enter withdraw amount Sample of successful ATM withdrawal slip

Cash Withdrawal Tested for the following Banks below:


Tap Reset Account Key in required details and tap Next

Key in 6-digit OTP code received via SMS and Continue

Create 6-digit Security PIN


Re-enter 6-digit Security PIN and tap Confirm to continue

Reset account successful. Tap OK

Tap YES to start biometric set up

Fingerprint scanner for MPay Walet



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RESET ACCOUNT

Biometric setup successful. Tap OK

Account successfully reset

STEP 9 STEP 10

Tap Profile Tap Settings Tap Enable/Disable Biometric Login

Tap Disable


DISABLE BIOMETRIC LOGIN

NOTIFICATIONS

Tap Profile Tap Inbox

STEP 1 STEP 2

All Notifications are displayed Click on a message to view details

STEP 3 STEP 4


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DISABLE BIOMETRIC LOGIN

ENABLE BIOMETRIC LOGIN

Enter 6-digit Security PIN Tap OK to confirm

STEP 5 STEP 6

Tap Profile Tap Settings

STEP 1 STEP 2

Tap Enable/Disable Biometric Login

Tap Enable

STEP 3 STEP 4

Enter 6-digit Security PIN Biometric setup successful. Tap OK to

complete

Scan fingerprint to enable Biometric Login

STEP 5 STEP 7STEP 6


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STEPS TO TERMINATE / BLOCK MPAY MASTERCARD PREPAID CARD

Tap Profile Tap Customer Services Contact MPay Helpline at 1700-81-6729


Select --> Bill Payment Select --> Press ‘Accept’(Note: this screen is about information disclosure).

STEP 1 STEP 2

Prepaid Services

Accept Reject

The information received from you will be disclosed tothe payee corporation for the purpose of effecting yourpayment.

Please press ‘’Accept’’ to proceed or press ‘’Reject’’ ifyou do not wish to continue.Loan Repayment

Cash Deposit

Bill Payment

Credit Card Payment/Debit Card Deposit

Please Select Transaction

MEMBER

TOP UP AT PUBLIC BANK CASH DEPOSIT MACHINE


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Select --> Input ‘519’ and press Enter.(Note: The Payment Code for MPAY is assigned as ‘519’).

Advised the customer to input MPAY’s Account No and press Enter. Example:a) MPay Balance “636840******6774”b) MPay Mastercard Prepaid Card5253********8912”(Note: On this screen, this is the Reference 1 assigned. The touch on-screen keyboard will trigger and customer will use it to input MPAY’s Account No).

STEP 3 STEP 4

261 : AEON220 : ASTRO478 : BAYARAN SEWA KWSP504 : ELK-DESA438 : KOJADI - EDUCATION440 : KOJADI - MICRO CREDIT359 : KOJADI - SME LOAN441 : KOJADI - TUKAR/ATOM213 : MAXIS519 : MPAY515 : PARKSON CREDIT SB507 : PB TRUSTEE442 : PIVB

338 : SINCHEW516 : STEMLIFE BERHAD301 : SYABAS101 : TELEKOM106 : TM UNIFI362 : TNB (12 DIGITS ACCOUNT)511 : TOTAL SWISS MALAYSIA280 : TT DOTCOM353 : WILAYAH CREDIT326 : YTL COMMS

PLEASE KEY IN PAYMENT CODEAND PRESS ‘’ ENTER’’ : 519

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PLEASE KEY IN AND PRESS ‘’ ENTER’’ PAKAIAN HARI-HARI: ID NUMBERPB TRUSTEE: CUSTOMER NAMEKWSP: CUSTOMER NO.OTHER BILL:A/C NO.(NUMBERS ONLY)TOTAL SWISS:MEMBERSHIP NO.STEMLIFE:CHILD MOM/DAD’S NAME

Advised the customer to input the Reference 2 and press Enter. Example “Mobile Number”.(Note: On this screen, this is the Reference 1 assigned. The touch on-screen keyboard will trigger and customer will use it to input MPAY’s Reference 2).

Input amount and follow the guided complete transaction process onwards.

STEP 5 STEP 6

PLEASE KEY IN LOAN REFERENCE NOOR REFERENCE NO.AND THEN PRESS ‘’ ENTER’’

Please insert your cash into Cash Slot.Sila masukkan wang tunai ke dalam Slot Deposit.

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Enter

Previous

Main Menu

请将您的现金放入现金槽内


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Advised the customer to input MPAY’s Account No and press Enter. Example:a) MPay Balance “636840******6774”b) MPay Mastercard Prepaid Card5253********8912”(Note: On this screen, this is the Reference 1 assigned. The touch on-screen keyboard will trigger and customer will use it to input MPAY’s Account No).

STEP 7 STEP 8

Please confirm your transaction

Total amountPLEASE CONFIRM YOUR TRANSACTION

.........................................................................<< YES

NO >>

PAYMENT TO: 5191MPFFOR: RM50.00RE: 6368400000006762 IAN HAN

Add more cash

YesRefund

xxxx

0010

=====

00

500

50

STEP 9

Transaction accepted

Please remember to take

and keep your receipt.


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REQUEST MONEY

Tap Receive Money Key in details and tap Confirm

STEP 1 STEP 4

Select Send Request for Money

Select who you want to request money from. You can link to phone

book or enter phone number manually

STEP 2 STEP 3

DELETE A PENDING MONEY REQUEST YOU SENT

REQUEST MONEY

Request Money successful. Tap OK to continue

STEP 5

Your request Money will appear in Pending List

STEP 6

Tap the request you want to delete

STEP 1

Tap Delete Request Delete Request Money successful.

STEP 2 STEP 3


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DONATE

RECEIVING A MONEY REQUEST FROM OTHERS

1700-81-MPAY (6729)

Tap Request list from Others

STEP 1

Key in details and tap Send Money

Select a card to Send Money Enter 6-digit Security PIN


Send Money successful. Tap OK to continue

STEP 5

History list shows all successful sent and received

request

Pending list shows all request sent and received that are in pending status

INFO

Tap Donate Choose a card to Make Donation

STEP 1 STEP 3STEP 2

Tap More Info to view details of NGO.Key in donate amount and tap Next


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DONATE

RECEIVING A MONEY REQUEST FROM OTHERS

Tap Request list from Others

STEP 1

Key in details and tap Send Money

Select a card to Send Money Enter 6-digit Security PIN


Send Money successful. Tap OK to continue

STEP 5

History list shows all successful sent and received

request

Pending list shows all request sent and received that are in pending status

INFO

Tap Donate Choose a card to Make Donation

STEP 1 STEP 3STEP 2

Tap More Info to view details of NGO.Key in donate amount and tap Next


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1700-81-MPAY (6729)


STEP 4

Donation successful. Tap OK to continue

STEP 5

INSURANCE

Tap Insurance Choose a card to Purchase Insurance

STEP 1 STEP 3STEP 2

Tap Learn More to view details of Insurance Key in details and tap Next


Purchase Insurance successful. Tap OK to continue

STEP 4 STEP 5

DONATE


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PURCHASE VCN CARD

Tap Add a New MPay Card

STEP 1

Select MPay Mastercard Virtual Card

Tap Next Choose a card to purchase the virtual card



STEP 5

Enroll Virtual Card successful. Tap OK to continue

STEP 6

ENTERTAINMENT

Tap Entertainment

STEP 1

Select from choices of Games, Music, News and Video

STEP 2

Select a card to make payment Enter 6-digit PIN to pay Purchase Successful



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registration – mpay walet app · check balance – mpay mastercard prepaid card ... bsn hong...

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