regulation and collaboration in cabin safety cabin operations... · regulation and collaboration in...
TRANSCRIPT
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Regulation and Collaboration in Cabin Safety
• Introduction of the panel• Sharing of success stories• Everyone has an important role• Challenges & Opportunities• Initiating positive exchange? • Q&A
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Martin MaurinoICAO
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MartinMaurinoSafety,EfficiencyandOperationsOfficer,ICAO
CollaborationinCabinSafety
IATACOSC2017- Doha,Qatar
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Carmen BarlowSouth African Civil Aviation Authority
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South African Civil Aviation
Authority
IATA COSC Doha Qatar
16 – 18 May 2017
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VISION
TO BE RANKED AMONG THE TOP 10 CIVIL AVIATION AUTHORITIES GLOBALLY BY 2020.
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BRAND PROMISE
KEEPING YOU SAFE IN THE SKY!
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MISSION
TO REGULATE CIVIL AVIATION SAFETY AND SECURITY IN SUPPORT OF THE SUSTAINABLE DEVELOPMENT OF THE AVIATION INDUSTRY
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VALUES
VALUES BEHAVIOURALATTRIBUTES
G Goodisnevergoodenough Alwaysgivingthebesteffort andseekingtocontinuouslyimprove
I Integrityandindependence Maintain highethicalstandardsandapproachissuesprofessionallyandwithoutanybias
S Serviceexcellence Strivingtoalwaysexceed customerexpectations
T Teamingand partnering Workingwithothers wherewearejointlyaccountablefortheendresult
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THANK YOU
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Martin RuedisueliIATA
Cabin Operations Safety Taskforce
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Collaboration in Cabin SafetyCabin Safety Group “Come together”German speaking airlines
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Cabin Safety Group “Come together”• Participants: Cabin safety specialists (training, policy& procedures, investigation etc.) • Meetings: Twice a year hosted by a member of the group providing the meeting minutes
• Exchange/share information, safety, security, training, service versus safety
• Discussions/review of regulatory issues/new rules
• Incident reviews, share the experiences
• Exchange of cabin safety publications• Emerging new issues e.g. Li-ion battery in consumer goods, mobility devices
• Best practice discussions
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Clare CooperCabin Safety Liaison Group
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Aim:• Topursuethehigheststandardofcabinsafetyandtraining.• ToachievethistheCSLGshareinformationandideasanddebateissuespertainingtocabinsafetyproceduresandtraining.
ThegroupwillreviewsafetyandsecuritytrainingandpolicyandwhereapplicableliaisewiththeAuthorityandotherorganisations andcompanies.
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Membership:• IsopentoOperatorsregisteredintheUKandIrelandwhohavebeeninoperationforaminimumofayear.
• Therepresentativeattendingthetwice-yearlymeetingsmustholdaseniorpositionincabinsafetyorcabinsafetytraining.
• Thegroupisself-funding,thereforeeverymemberoftheGroupisexpectedtohostameetingsolelyorjointlywithanotherOperator.
• TheHostisresponsibleforpreparinganddistributingthemeetingminutes.• Communicationisachievedbyemail.
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Achievement:• JoinedvideoCabinFireSafety:VirginAtlanticandtheCivilAviationAuthority(UK)
• TransitionfromJAR-OPStoEASA
• ImprovedbuyingpowerofthecollectiveOperatorsandaccessibilitytoequipment
• OnemembercanattendaconferenceandfeedbackinformationtotherestoftheGroup
• SharingoftrainingamongsttheOperators,forexampleTrain- the-TrainercoursesandAviationImmediateCareTrainer’scourses
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TheChallenge/Opportunity:• TransitiontoEASA• Allowustoadheretothesameproceduresandregulations.
• WiththetransitiontoEASAcamethecabincrewattestation,equivalenttoacabincrewlicence.
• Theattestationistransferablecarryingwithitcertainmodulesandareasoftraining.
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Thomas KaminskiAirlines for America
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Tips on initiating positive communications• Meeting the Crewmember where
they are – social media• Appealing to the media and
technology that is most likely to be utilized – emails formatted for computer screens vs. formatted for mobile
• Turn negative initiators of communication into positive messages
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Areas in Cabin Safety Where Everyone Plays a Role• Data action groups and interfaces
with other parts of the organization• Measurement of success for SMS• Transparency in data sharing
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Challenging Issues Made into Opportunities• Proliferation of mobile devices
(photo and video)• Operating in a culture where
challenging authority is popular• Decision-making during
evacuations• When is it appropriate to deviate
from SOP
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Sharing of Success StoriesA key point in establishing relevance to adult learners. As an industry we have tended to focus on consequences.
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Yaser FarhoodGulf Cabin Safety Group
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Toeffectco-ordination,integrationandinter-connectionbetweenmemberstatesinallfieldsinordertoachieveunitybetweenthem
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ä Mr. Yaser Farhoodä Mr. Nizar Malayeb
Cabin Safety Department, Saudi Airlines
ä Eng. Martin Maurino Safety, Efficiency and Operations OfficerAir Navigation Bureau, ICAO
ä Ms. Kellie WhiteManager Crew Training Safety & Emergency Procedures and Regulatory Compliance at Emirates
ä Mr. Mohammed AbbasAuditing Inspector at UAE General Civil Aviation Authority (GCAA)
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2005
2014
2015
2018
Expansion
IDEA Formation &
Initiating
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• …isavoluntarybody;
• comprisesairlines’CabinSafetyrepresentativesfrom/outsidetheGulfregion.
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• VISION: pursuethehigheststandardsofCabinSafetyfortheGulfRegionandcontributetoenhancingcabinsafetyinternationally.
• MISSION: toimproveGulfCabinSafetybyidentifyingcabinsafetyissues,andformulatingourpositiononthoseissues.
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• EngagetheInternationalSafetyBodies,sotocontributeintheCabinSafetyactivitiesintheregion…
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SafetySecurity
ERPQuality
Health
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Q &A
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Regulation and Collaboration in Cabin Safety
Carmen Barlow, South African Civil Aviation AuthorityClare Cooper, Aurigny Air Services- representing Cabin Safety Liaison GroupYaser Farhood, Saudia- representing Gulf Cabin Safety GroupThomas Kaminski, JetBlue- representing Airlines for AmericaMartin Maurino, ICAOMartin Ruedisueli, Swiss International- representing IATA COSTF
Host Catherine Chan, Cathay Pacific Airways
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