regulation of branchless banking - world...
TRANSCRIPT
11
Reg
ulat
ion
of B
ranc
hles
s B
anki
ng
Mar
k P
icke
ns, C
GA
P
Ban
gkok
June
24,
200
8
Reg
ulat
ion
of B
ranc
hles
s B
anki
ng
Mar
k P
icke
ns, C
GA
P
Ban
gkok
June
24,
200
8
22
CGAP Technology ProgramCGAP Technology Program
About CGAPGlobal resource center on access to finance issuesEstablished 199533 members, housed at World Bank
The Technology Program$26m, 4-year programIncubate new approaches via advice and support to 20 banks, telcos, MFIsAdvise regulators and policymakersCommunicate lessons broadly to further stimulate the marketCo-funded by Bill and Melinda Gates Foundation
33
Any
sto
re c
an p
oten
tially
be
an a
gent
Any
sto
re c
an p
oten
tially
be
an a
gent
44
Red
ucin
g co
st o
f ret
ail b
anki
ng in
frast
ruct
ure
Red
ucin
g co
st o
f ret
ail b
anki
ng in
frast
ruct
ure
ATM
Bra
nch
in s
tore
Age
nt w
ith P
OS
term
inal
Age
nt w
ith
mob
ile
Cus
tom
ers
iden
tifie
d w
ith b
ank
(deb
it) c
ards
Cus
tom
ers
iden
tifie
d w
ith
“virt
ual”
card
s on
mob
ileNo
agen
t (c
ashl
ess)
Trad
ition
al
bran
ch
$500
,000
$50,
000
$5,0
00$1
,000
$100
$0
Cus
tom
ers
iden
tifie
d by
ph
oto
ID, s
igna
ture
55
Rea
chin
g ne
w s
egm
ents
of t
he m
arke
tR
each
ing
new
seg
men
ts o
f the
mar
ket
BA
NK
ED, N
O
CEL
L 4.
2m
UN
BA
NK
ED
WIT
H C
ELL
4.8m
BA
NK
ED W
ITH
C
ELL
11.6
m
UN
BA
NK
ED &
N
O C
ELL
10.4
m
N=3
1.1m
peo
ple
>16
year
s
INTE
RN
ET
BA
NK
ING
400,
000
M-B
AN
KIN
G
450,
000
Sour
ce: F
inSc
ope
SA 2
006,
cal
cula
tions
by
Ban
kabl
e Fr
ontie
rs
66
‘Add
itive
’ver
sus
‘Tra
nsfo
rmat
iona
l’‘A
dditi
ve’v
ersu
s ‘T
rans
form
atio
nal’
Add
itive
:mer
ely
adds
to ra
nge
of c
hoic
es o
r enh
ance
s th
e co
nven
ienc
e of
exi
stin
g cu
stom
ers
Tran
sfor
mat
iona
l:ex
tend
s to
cus
tom
ers
who
wou
ld n
ot b
e re
ache
d pr
ofita
bly
with
trad
ition
al b
ranc
h-ba
sed
finan
cial
ser
vice
s
77
Bra
nchl
ess
Ban
king
in B
razi
lB
ranc
hles
s B
anki
ng in
Bra
zil
Ban
coB
rade
sco
17,3
60 P
OS
-equ
ippe
d m
erch
ants
ac
ting
as a
gent
s of
larg
est b
ank
Pen
sion
pay
men
ts, u
tiliti
es, l
oans
,sa
ving
s, p
urch
ases
all
enab
led
Mar
ket i
mpa
ct*
Ban
ks re
ach
all 5
,561
mun
icip
aliti
es12
mil
acco
unts
ope
ned
’02-
’06
1.5
bilt
rans
actio
ns v
ia a
gent
s in
200
6R
epla
ced
bran
ches
as
#1 s
ervi
ce p
t
Sour
ces:
Ban
coCe
ntra
l do
Bras
il, CG
AP F
ocus
Not
e 43
, and
Ban
coB
rade
sco
at R
egul
atin
g B
ranc
hles
s B
anki
ng, M
ar. 1
0, 2
008,
org
aniz
ed b
y C
GA
P &
DFI
D
*Fig
ures
for a
ll B
razi
lian
bank
s us
ing
agen
ts
88
‘Ban
k-ba
sed’
vers
us ‘n
onba
nk-b
ased
’‘B
ank-
base
d’ve
rsus
‘non
bank
-bas
ed’
‘Ban
k-ba
sed’
:A
ban
k (o
r sim
ilar f
ully
lice
nsed
and
sup
ervi
sed
finan
cial
inst
itutio
n)
is th
e le
gal p
rovi
der o
f the
fina
ncia
l ser
vice
‘Non
bank
-bas
ed’:
Cus
tom
er h
as n
o le
gal r
elat
ions
hip
with
a b
ank,
and
inst
ead
a no
nban
k en
tity
is th
e fin
anci
al s
ervi
ce p
rovi
der
99
M-P
ESA
in K
enya
M-P
ESA
in K
enya
Saf
aric
om(m
obile
pho
ne c
o)M
obile
wal
let f
or re
mitt
ance
s,
purc
hase
s, b
ill p
ay, s
tore
val
ue2,
500+
age
nt lo
catio
nsA
vaila
ble
to a
nyon
eN
o jo
inin
g or
mon
thly
fees
No
min
imum
bal
ance
Pay
-as-
you-
go p
ricin
g2.
5 m
il re
gist
ered
clie
nts
in 2
yrs
Han
dles
US
D 1
.5 m
il da
ily
And
so
far,
larg
ely
unsu
perv
ised
…
1010
Hyb
rids
rais
e qu
estio
n: w
ho le
ads?
Hyb
rids
rais
e qu
estio
n: w
ho le
ads?
Sm
art M
oney
Pre
paid
acc
ount
ope
rate
d vi
a m
obile
and
Mas
terc
ard
debi
t car
d2
mil
activ
e us
ers,
$1.
36 b
ilha
ndle
dA
ccou
nts
held
at p
artn
er b
anks
, w
hich
hol
d st
atut
ory
oblig
atio
ns
unde
r AM
L la
wB
ut m
ost f
unct
ions
out
sour
ced
to
Sm
art T
elec
om, P
hilip
pine
s’la
rges
t mob
ile o
pera
tor (
19 m
il su
bs)
Bra
ndin
g, a
ccou
nt s
ign-
up, t
rans
actio
n au
thor
izat
ion,
sus
pici
ous
trans
actio
n m
onito
ring,
all
done
on
Sm
art s
erve
rsB
anks
hav
e di
rect
look
-thro
ugh
to d
ata
1111
Wha
t do
thes
e ha
ve in
com
mon
?W
hat d
o th
ese
have
in c
omm
on?
Tata
Nan
oM
-Ban
king
& M
-Pay
men
ts
Dis
rupt
ass
umpt
ions
abo
ut tr
aditi
onal
pro
duct
sD
isru
pt tr
aditi
onal
thin
king
abo
ut re
gula
tion
1212
CG
AP-
DFI
D S
tudy
CG
AP-
DFI
D S
tudy
7 pi
onee
r mar
kets
(Bra
zil,
Indi
a, K
enya
, Pak
ista
n,
Phi
lippi
nes,
Rus
sia,
Sou
th A
frica
)
515
inte
rvie
ws
with
regu
lato
rs a
nd in
dust
ry,
com
plem
ente
d by
ana
lysi
s of
eac
h ju
risdi
ctio
n’s
law
s an
d re
gula
tions
Iden
tify
key
regu
lato
ry to
pics
, com
pare
resp
onse
s be
twee
n co
untri
es, a
nd o
ffer a
dvic
e
Join
t Foc
us N
ote
issu
ed J
an. 2
008
1313
CG
AP-
DFI
D G
loba
l Rev
iew
CG
AP-
DFI
D G
loba
l Rev
iew
12 te
chni
cal d
omai
ns a
sses
sed,
set
tled
on 6
as
key
Nec
essa
ry, b
ut n
ot s
uffic
ient
Out
sour
cing
to a
gent
sA
ML/
CFT
Nex
t gen
erat
ion
issu
esE
-mon
eyC
onsu
mer
pro
tect
ion
Pay
men
t sys
tem
sC
ompe
titio
n
1414
Prop
ortio
nalit
y em
erge
d as
key
prin
cipl
ePr
opor
tiona
lity
emer
ged
as k
ey p
rinci
ple
Exi
stin
g re
gula
tion
not d
rafte
d w
ith c
onve
rgen
ce o
f ban
king
, pa
ymen
ts a
nd te
leco
mm
unic
atio
ns in
min
d. A
s a
resu
lt, re
gula
tion
tend
s to
be
both
ove
r-an
d un
der-
prot
ectiv
e
Pro
porti
onat
e re
gula
tion
“…[I]
t is
impo
rtant
to re
aliz
e th
at th
e pu
blic
pol
icy
obje
ctiv
es m
ay
not a
lway
s po
int i
n th
e sa
me
dire
ctio
n…. P
ropo
rtion
ality
m
eans
that
any
suc
h in
cons
iste
ncie
s ar
e re
cogn
ized
and
re
solv
ed in
a w
ay th
at, i
n lig
ht o
f the
cou
ntry
’s o
vera
ll pr
iorit
ies,
ach
ieve
s an
app
ropr
iate
bal
ance
.”
Sour
ce: C
omm
ittee
on
Paym
ent a
nd S
ettle
men
t Sys
tem
s &
The
Wor
ld B
ank.
200
7
1515
AM
L-C
FT O
bser
vatio
ns (1
)A
ML-
CFT
Obs
erva
tions
(1)
Ris
k-ba
sed
KYC
app
roac
hes
key
to e
arly
pio
neer
sS
. Afri
ca:W
IZZI
T (2
50,0
00 c
lient
s) u
ses
Exe
mpt
ion
17 w
hich
el
imin
ates
requ
irem
ent f
or p
roof
of a
ddre
ss in
retu
rn fo
r cap
s on
bal
ance
, tra
nsac
tion
size
and
mon
thly
thro
ughp
utS
. Afri
ca:M
TN B
anki
ng (1
50,0
00 c
lient
s) re
lies
on s
peci
al
rule
s fo
r non
face
-to-fa
ce a
ccou
nt o
peni
ng (C
ircul
ar 6
) In
dia:
Bro
aden
ed m
eans
to p
rove
iden
tity
impo
rtant
in e
arly
m
-ban
king
pilo
ts in
Indi
a (C
ircul
ar 2
004-
05/2
84)
Bra
zil:
5 m
il si
mpl
ified
acc
ount
s op
ened
with
alte
rnat
e ID
, pr
ovid
ed fu
ll K
YC
is c
ompl
eted
in 6
mon
ths
(Res
. 3,2
21)
Als
o im
port
ant:
abili
ty to
use
age
nts
for s
ign-
upP
hilip
pine
s:cr
eatio
n of
rem
ittan
ce a
gent
win
dow
(Circ
. 471
)In
dia:
Age
nts
may
col
lect
doc
s an
d vo
uch
for i
dent
ity o
f clie
nt
(Bus
ines
s C
orre
spon
dent
s C
ircul
ar 2
006)
1616
AM
L-C
FT O
bser
vatio
ns (2
)A
ML-
CFT
Obs
erva
tions
(2)
Hig
h de
gree
of c
once
rn a
bout
AM
L-C
FT ri
sks
only
pa
rtial
ly b
orne
out
, mai
nly
arou
nd ra
pidi
ty
Eas
es s
mur
fing
and
laye
ring
Age
nts
may
be
new
wrin
kle
Not
e: M
obile
ope
rato
rs m
ay h
ave
bette
r dat
a th
an b
anks
!
Muc
h of
cur
rent
risk
aris
es fr
om im
mat
ure
regu
lato
ry
fram
ewor
ks, n
ot in
here
nt h
ighe
r lev
els
of ri
sk w
ith m
obile
Cur
rent
ly, g
aps
in F
IUs’
abili
ty to
com
pel c
ompl
ianc
e on
CD
D,
reco
rd-k
eepi
ng, m
onito
ring,
and
repo
rting
from
all
parti
esP
artic
ular
ly, s
ervi
ce p
rovi
ders
not
cov
ered
und
er A
ML
law
s (e
.g.
Web
Mon
eyin
Rus
sia)
Phi
lippi
nes
case
of r
each
ing
out t
o en
gage
pro
vide
rs (C
irc. 4
71)
1717
AM
L-C
FT O
bser
vatio
ns (3
)A
ML-
CFT
Obs
erva
tions
(3)
Nat
iona
l aut
horit
ies
ofte
n ta
king
a s
trict
er s
tanc
e th
an
requ
ired
in in
tern
atio
nal s
tand
ards
KY
C a
djus
tmen
ts o
bser
ved
wer
e th
e ex
cept
ion,
not
the
rule
Man
y re
gula
tors
aw
are
of fl
exib
ilitie
s, b
ut u
ncle
ar o
n ho
w to
im
plem
ent t
hem
con
cret
ely
Pos
sibl
e re
ason
sIn
adeq
uate
gui
danc
e on
wha
t con
stitu
tes
“low
risk
”A
sses
sors
’var
iabl
e ap
proa
ch in
crea
ses
risk
to e
xper
imen
ting
Nat
iona
l aut
horit
ies
wai
ting
for a
stro
nger
sig
nal
1818
AM
L-C
FT S
ugge
stio
ns (1
)A
ML-
CFT
Sug
gest
ions
(1)
Dev
ise
prop
ortio
nate
, ris
k-ba
sed
KY
C s
tand
ards
for (
i) cl
ient
s w
ith li
mite
d ac
cess
to fo
rmal
doc
umen
ts, a
nd
(ii
) acc
ount
ope
ning
via
age
nts
Opt
ions
incl
ude:
(a) C
ap tr
ansa
ctio
n an
d ba
lanc
e va
lues
, (b)
Li
mit
prod
ucts
to lo
w-in
com
e, n
atur
al p
erso
ns, (
c) L
imit
inte
rnat
iona
l fun
ctio
nalit
yC
onsi
der a
ltern
ativ
e m
eans
of I
D, b
ut w
atch
for m
echa
nism
s no
t ava
ilabl
e or
affo
rdab
le to
the
poor
(e.g
. bio
met
rics)
Pro
filin
g m
ay b
e m
ore
impo
rtant
in c
ontro
lling
AM
L ris
k w
ith
low
-inco
me
clie
nts’
acco
unts
Cou
ld o
ther
fina
ncia
l crim
es m
ay b
e of
equ
al o
r gre
ater
si
gnifi
canc
e (e
.g. s
impl
e fra
ud a
nd id
entit
y th
eft)?
1919
AM
L-C
FT S
ugge
stio
ns (2
)A
ML-
CFT
Sug
gest
ions
(2)
Ass
ess
risk
base
d on
cha
ract
eris
tics
of s
ervi
ce, r
athe
r th
an in
stitu
tion
offe
ring
Req
uire
s un
ders
tand
ing
serv
ice
on o
ffer
enga
ge in
dust
ry
Brin
g no
nban
ks o
fferin
g m
obile
fina
ncia
l ser
vice
s un
der
AM
L re
gula
tion
2020
AM
L-C
FT S
ugge
stio
ns (3
)A
ML-
CFT
Sug
gest
ions
(3)
Cra
ft gu
idan
ce to
nat
iona
l aut
horit
ies
clea
rly s
igna
ling
perm
issi
bilit
y, e
ven
desi
rabi
lity,
of u
sing
flex
ibili
ties
in
inte
rnat
iona
l sta
ndar
dsW
ith s
peci
fic re
fere
nce
to n
eed
for p
ropo
rtion
ality
Bal
anci
ng o
f leg
itim
ate
AM
L-C
FT c
once
rns
with
oth
er p
olic
y ob
ject
ives
for f
inan
cial
sec
tor
2121
Rec
omm
enda
tions
Rec
omm
enda
tions
1.K
YC
adj
ustm
ents
key
to
reac
hing
the
unba
nked
, and
la
w-e
nfor
cem
ent o
bjec
tives
2.S
ome
new
risk
s w
ith m
obile
fin
anci
al s
ervi
ces,
but
larg
ely
root
ed in
lack
of a
ppro
pria
te
regu
lato
ry fr
amew
ork
for n
ew
play
ers
and
new
ser
vice
s
3.N
atio
nal a
utho
ritie
s te
nd n
ot to
ta
ke a
dvan
tage
of f
lexi
bilit
ies
affo
rded
them
in in
tern
atio
nal
stan
dard
s
1. D
evis
e pr
opor
tiona
te, r
isk-
base
d K
YC
sta
ndar
ds fo
r clie
nts
with
lim
ited
acce
ss to
form
al d
ocum
enta
tion,
and
fo
r acc
ount
ope
ning
via
age
nts
2. A
sses
s ris
k ba
sed
on s
ervi
ce o
n of
fer,
rath
er th
an in
stitu
tion
offe
ring
3. B
ring
nonb
anks
offe
ring
mob
ile
finan
cial
ser
vice
s un
der A
ML
regu
latio
n
4. C
raft
guid
ance
cle
arly
sig
nalin
g na
tiona
l aut
horit
ies
perm
issi
bilit
y to
de
vise
risk
-bas
ed A
ML
regi
mes
2222
Som
e ta
ctic
al a
dvic
e fo
r reg
ulat
ors
Som
e ta
ctic
al a
dvic
e fo
r reg
ulat
ors
Eng
age
and
lear
nN
ew p
laye
rs &
ser
vice
s, c
ombi
ned
with
rapi
d pa
ce o
f cha
nge
Tailo
r-m
ade
appr
oach
es fo
r ear
ly p
ione
ers
optim
alP
hilip
pine
s, S
outh
Afri
ca p
ositi
ve e
xam
ples
on
AM
L
Avo
id ju
mpi
ng th
e gu
nW
ell-m
eani
ng b
ut p
oorly
-dev
ised
rule
s ca
n st
ifle
mar
ket
Cau
tiona
ry ta
les
from
oth
er re
gula
tory
dom
ains
in b
ranc
hles
s ba
nkin
g, in
clud
ing
the
EU
E-M
oney
Dire
ctiv
e, li
mits
on
busi
ness
cor
resp
onde
nts
in In
dia.
Ass
ess
envi
ronm
ent b
efor
e le
gisl
atin
g ru
les
2323
2424
©20
08 C
onsu
ltativ
e G
roup
to A
ssis
t the
Poo
r/The
Wor
ld B
ank
1818
H S
treet
, N.W
.W
ashi
ngto
n, D
C 2
0433
Inte
rnet
: ww
w.c
gap.
org
Em
ail:
cgap
@w
orld
bank
.org
Tele
phon
e: +
1.20
2.47
3.95
94
All
right
s re
serv
ed.
The
mat
eria
l in
this
pub
licat
ion
is c
opyr
ight
ed. C
opyi
ng a
nd/o
r tra
nsm
ittin
g po
rtion
s or
all
of
this
wor
k w
ithou
t per
mis
sion
may
be
a vi
olat
ion
of a
pplic
able
law
. The
Con
sulta
tive
Gro
up to
A
ssis
t the
Poo
r enc
oura
ges
diss
emin
atio
n of
its
wor
k an
d w
ill no
rmal
ly g
rant
per
mis
sion
pr
ompt
ly.