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1 1 Regulation of Branchless Banking Mark Pickens, CGAP Bangkok June 24, 2008 Regulation of Branchless Banking Mark Pickens, CGAP Bangkok June 24, 2008

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Page 1: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

11

Reg

ulat

ion

of B

ranc

hles

s B

anki

ng

Mar

k P

icke

ns, C

GA

P

Ban

gkok

June

24,

200

8

Reg

ulat

ion

of B

ranc

hles

s B

anki

ng

Mar

k P

icke

ns, C

GA

P

Ban

gkok

June

24,

200

8

Page 2: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

22

CGAP Technology ProgramCGAP Technology Program

About CGAPGlobal resource center on access to finance issuesEstablished 199533 members, housed at World Bank

The Technology Program$26m, 4-year programIncubate new approaches via advice and support to 20 banks, telcos, MFIsAdvise regulators and policymakersCommunicate lessons broadly to further stimulate the marketCo-funded by Bill and Melinda Gates Foundation

Page 3: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

33

Any

sto

re c

an p

oten

tially

be

an a

gent

Any

sto

re c

an p

oten

tially

be

an a

gent

Page 4: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

44

Red

ucin

g co

st o

f ret

ail b

anki

ng in

frast

ruct

ure

Red

ucin

g co

st o

f ret

ail b

anki

ng in

frast

ruct

ure

ATM

Bra

nch

in s

tore

Age

nt w

ith P

OS

term

inal

Age

nt w

ith

mob

ile

Cus

tom

ers

iden

tifie

d w

ith b

ank

(deb

it) c

ards

Cus

tom

ers

iden

tifie

d w

ith

“virt

ual”

card

s on

mob

ileNo

agen

t (c

ashl

ess)

Trad

ition

al

bran

ch

$500

,000

$50,

000

$5,0

00$1

,000

$100

$0

Cus

tom

ers

iden

tifie

d by

ph

oto

ID, s

igna

ture

Page 5: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

55

Rea

chin

g ne

w s

egm

ents

of t

he m

arke

tR

each

ing

new

seg

men

ts o

f the

mar

ket

BA

NK

ED, N

O

CEL

L 4.

2m

UN

BA

NK

ED

WIT

H C

ELL

4.8m

BA

NK

ED W

ITH

C

ELL

11.6

m

UN

BA

NK

ED &

N

O C

ELL

10.4

m

N=3

1.1m

peo

ple

>16

year

s

INTE

RN

ET

BA

NK

ING

400,

000

M-B

AN

KIN

G

450,

000

Sour

ce: F

inSc

ope

SA 2

006,

cal

cula

tions

by

Ban

kabl

e Fr

ontie

rs

Page 6: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

66

‘Add

itive

’ver

sus

‘Tra

nsfo

rmat

iona

l’‘A

dditi

ve’v

ersu

s ‘T

rans

form

atio

nal’

Add

itive

:mer

ely

adds

to ra

nge

of c

hoic

es o

r enh

ance

s th

e co

nven

ienc

e of

exi

stin

g cu

stom

ers

Tran

sfor

mat

iona

l:ex

tend

s to

cus

tom

ers

who

wou

ld n

ot b

e re

ache

d pr

ofita

bly

with

trad

ition

al b

ranc

h-ba

sed

finan

cial

ser

vice

s

Page 7: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

77

Bra

nchl

ess

Ban

king

in B

razi

lB

ranc

hles

s B

anki

ng in

Bra

zil

Ban

coB

rade

sco

17,3

60 P

OS

-equ

ippe

d m

erch

ants

ac

ting

as a

gent

s of

larg

est b

ank

Pen

sion

pay

men

ts, u

tiliti

es, l

oans

,sa

ving

s, p

urch

ases

all

enab

led

Mar

ket i

mpa

ct*

Ban

ks re

ach

all 5

,561

mun

icip

aliti

es12

mil

acco

unts

ope

ned

’02-

’06

1.5

bilt

rans

actio

ns v

ia a

gent

s in

200

6R

epla

ced

bran

ches

as

#1 s

ervi

ce p

t

Sour

ces:

Ban

coCe

ntra

l do

Bras

il, CG

AP F

ocus

Not

e 43

, and

Ban

coB

rade

sco

at R

egul

atin

g B

ranc

hles

s B

anki

ng, M

ar. 1

0, 2

008,

org

aniz

ed b

y C

GA

P &

DFI

D

*Fig

ures

for a

ll B

razi

lian

bank

s us

ing

agen

ts

Page 8: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

88

‘Ban

k-ba

sed’

vers

us ‘n

onba

nk-b

ased

’‘B

ank-

base

d’ve

rsus

‘non

bank

-bas

ed’

‘Ban

k-ba

sed’

:A

ban

k (o

r sim

ilar f

ully

lice

nsed

and

sup

ervi

sed

finan

cial

inst

itutio

n)

is th

e le

gal p

rovi

der o

f the

fina

ncia

l ser

vice

‘Non

bank

-bas

ed’:

Cus

tom

er h

as n

o le

gal r

elat

ions

hip

with

a b

ank,

and

inst

ead

a no

nban

k en

tity

is th

e fin

anci

al s

ervi

ce p

rovi

der

Page 9: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

99

M-P

ESA

in K

enya

M-P

ESA

in K

enya

Saf

aric

om(m

obile

pho

ne c

o)M

obile

wal

let f

or re

mitt

ance

s,

purc

hase

s, b

ill p

ay, s

tore

val

ue2,

500+

age

nt lo

catio

nsA

vaila

ble

to a

nyon

eN

o jo

inin

g or

mon

thly

fees

No

min

imum

bal

ance

Pay

-as-

you-

go p

ricin

g2.

5 m

il re

gist

ered

clie

nts

in 2

yrs

Han

dles

US

D 1

.5 m

il da

ily

And

so

far,

larg

ely

unsu

perv

ised

Page 10: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1010

Hyb

rids

rais

e qu

estio

n: w

ho le

ads?

Hyb

rids

rais

e qu

estio

n: w

ho le

ads?

Sm

art M

oney

Pre

paid

acc

ount

ope

rate

d vi

a m

obile

and

Mas

terc

ard

debi

t car

d2

mil

activ

e us

ers,

$1.

36 b

ilha

ndle

dA

ccou

nts

held

at p

artn

er b

anks

, w

hich

hol

d st

atut

ory

oblig

atio

ns

unde

r AM

L la

wB

ut m

ost f

unct

ions

out

sour

ced

to

Sm

art T

elec

om, P

hilip

pine

s’la

rges

t mob

ile o

pera

tor (

19 m

il su

bs)

Bra

ndin

g, a

ccou

nt s

ign-

up, t

rans

actio

n au

thor

izat

ion,

sus

pici

ous

trans

actio

n m

onito

ring,

all

done

on

Sm

art s

erve

rsB

anks

hav

e di

rect

look

-thro

ugh

to d

ata

Page 11: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1111

Wha

t do

thes

e ha

ve in

com

mon

?W

hat d

o th

ese

have

in c

omm

on?

Tata

Nan

oM

-Ban

king

& M

-Pay

men

ts

Dis

rupt

ass

umpt

ions

abo

ut tr

aditi

onal

pro

duct

sD

isru

pt tr

aditi

onal

thin

king

abo

ut re

gula

tion

Page 12: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1212

CG

AP-

DFI

D S

tudy

CG

AP-

DFI

D S

tudy

7 pi

onee

r mar

kets

(Bra

zil,

Indi

a, K

enya

, Pak

ista

n,

Phi

lippi

nes,

Rus

sia,

Sou

th A

frica

)

515

inte

rvie

ws

with

regu

lato

rs a

nd in

dust

ry,

com

plem

ente

d by

ana

lysi

s of

eac

h ju

risdi

ctio

n’s

law

s an

d re

gula

tions

Iden

tify

key

regu

lato

ry to

pics

, com

pare

resp

onse

s be

twee

n co

untri

es, a

nd o

ffer a

dvic

e

Join

t Foc

us N

ote

issu

ed J

an. 2

008

Page 13: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1313

CG

AP-

DFI

D G

loba

l Rev

iew

CG

AP-

DFI

D G

loba

l Rev

iew

12 te

chni

cal d

omai

ns a

sses

sed,

set

tled

on 6

as

key

Nec

essa

ry, b

ut n

ot s

uffic

ient

Out

sour

cing

to a

gent

sA

ML/

CFT

Nex

t gen

erat

ion

issu

esE

-mon

eyC

onsu

mer

pro

tect

ion

Pay

men

t sys

tem

sC

ompe

titio

n

Page 14: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1414

Prop

ortio

nalit

y em

erge

d as

key

prin

cipl

ePr

opor

tiona

lity

emer

ged

as k

ey p

rinci

ple

Exi

stin

g re

gula

tion

not d

rafte

d w

ith c

onve

rgen

ce o

f ban

king

, pa

ymen

ts a

nd te

leco

mm

unic

atio

ns in

min

d. A

s a

resu

lt, re

gula

tion

tend

s to

be

both

ove

r-an

d un

der-

prot

ectiv

e

Pro

porti

onat

e re

gula

tion

“…[I]

t is

impo

rtant

to re

aliz

e th

at th

e pu

blic

pol

icy

obje

ctiv

es m

ay

not a

lway

s po

int i

n th

e sa

me

dire

ctio

n…. P

ropo

rtion

ality

m

eans

that

any

suc

h in

cons

iste

ncie

s ar

e re

cogn

ized

and

re

solv

ed in

a w

ay th

at, i

n lig

ht o

f the

cou

ntry

’s o

vera

ll pr

iorit

ies,

ach

ieve

s an

app

ropr

iate

bal

ance

.”

Sour

ce: C

omm

ittee

on

Paym

ent a

nd S

ettle

men

t Sys

tem

s &

The

Wor

ld B

ank.

200

7

Page 15: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1515

AM

L-C

FT O

bser

vatio

ns (1

)A

ML-

CFT

Obs

erva

tions

(1)

Ris

k-ba

sed

KYC

app

roac

hes

key

to e

arly

pio

neer

sS

. Afri

ca:W

IZZI

T (2

50,0

00 c

lient

s) u

ses

Exe

mpt

ion

17 w

hich

el

imin

ates

requ

irem

ent f

or p

roof

of a

ddre

ss in

retu

rn fo

r cap

s on

bal

ance

, tra

nsac

tion

size

and

mon

thly

thro

ughp

utS

. Afri

ca:M

TN B

anki

ng (1

50,0

00 c

lient

s) re

lies

on s

peci

al

rule

s fo

r non

face

-to-fa

ce a

ccou

nt o

peni

ng (C

ircul

ar 6

) In

dia:

Bro

aden

ed m

eans

to p

rove

iden

tity

impo

rtant

in e

arly

m

-ban

king

pilo

ts in

Indi

a (C

ircul

ar 2

004-

05/2

84)

Bra

zil:

5 m

il si

mpl

ified

acc

ount

s op

ened

with

alte

rnat

e ID

, pr

ovid

ed fu

ll K

YC

is c

ompl

eted

in 6

mon

ths

(Res

. 3,2

21)

Als

o im

port

ant:

abili

ty to

use

age

nts

for s

ign-

upP

hilip

pine

s:cr

eatio

n of

rem

ittan

ce a

gent

win

dow

(Circ

. 471

)In

dia:

Age

nts

may

col

lect

doc

s an

d vo

uch

for i

dent

ity o

f clie

nt

(Bus

ines

s C

orre

spon

dent

s C

ircul

ar 2

006)

Page 16: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1616

AM

L-C

FT O

bser

vatio

ns (2

)A

ML-

CFT

Obs

erva

tions

(2)

Hig

h de

gree

of c

once

rn a

bout

AM

L-C

FT ri

sks

only

pa

rtial

ly b

orne

out

, mai

nly

arou

nd ra

pidi

ty

Eas

es s

mur

fing

and

laye

ring

Age

nts

may

be

new

wrin

kle

Not

e: M

obile

ope

rato

rs m

ay h

ave

bette

r dat

a th

an b

anks

!

Muc

h of

cur

rent

risk

aris

es fr

om im

mat

ure

regu

lato

ry

fram

ewor

ks, n

ot in

here

nt h

ighe

r lev

els

of ri

sk w

ith m

obile

Cur

rent

ly, g

aps

in F

IUs’

abili

ty to

com

pel c

ompl

ianc

e on

CD

D,

reco

rd-k

eepi

ng, m

onito

ring,

and

repo

rting

from

all

parti

esP

artic

ular

ly, s

ervi

ce p

rovi

ders

not

cov

ered

und

er A

ML

law

s (e

.g.

Web

Mon

eyin

Rus

sia)

Phi

lippi

nes

case

of r

each

ing

out t

o en

gage

pro

vide

rs (C

irc. 4

71)

Page 17: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1717

AM

L-C

FT O

bser

vatio

ns (3

)A

ML-

CFT

Obs

erva

tions

(3)

Nat

iona

l aut

horit

ies

ofte

n ta

king

a s

trict

er s

tanc

e th

an

requ

ired

in in

tern

atio

nal s

tand

ards

KY

C a

djus

tmen

ts o

bser

ved

wer

e th

e ex

cept

ion,

not

the

rule

Man

y re

gula

tors

aw

are

of fl

exib

ilitie

s, b

ut u

ncle

ar o

n ho

w to

im

plem

ent t

hem

con

cret

ely

Pos

sibl

e re

ason

sIn

adeq

uate

gui

danc

e on

wha

t con

stitu

tes

“low

risk

”A

sses

sors

’var

iabl

e ap

proa

ch in

crea

ses

risk

to e

xper

imen

ting

Nat

iona

l aut

horit

ies

wai

ting

for a

stro

nger

sig

nal

Page 18: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1818

AM

L-C

FT S

ugge

stio

ns (1

)A

ML-

CFT

Sug

gest

ions

(1)

Dev

ise

prop

ortio

nate

, ris

k-ba

sed

KY

C s

tand

ards

for (

i) cl

ient

s w

ith li

mite

d ac

cess

to fo

rmal

doc

umen

ts, a

nd

(ii

) acc

ount

ope

ning

via

age

nts

Opt

ions

incl

ude:

(a) C

ap tr

ansa

ctio

n an

d ba

lanc

e va

lues

, (b)

Li

mit

prod

ucts

to lo

w-in

com

e, n

atur

al p

erso

ns, (

c) L

imit

inte

rnat

iona

l fun

ctio

nalit

yC

onsi

der a

ltern

ativ

e m

eans

of I

D, b

ut w

atch

for m

echa

nism

s no

t ava

ilabl

e or

affo

rdab

le to

the

poor

(e.g

. bio

met

rics)

Pro

filin

g m

ay b

e m

ore

impo

rtant

in c

ontro

lling

AM

L ris

k w

ith

low

-inco

me

clie

nts’

acco

unts

Cou

ld o

ther

fina

ncia

l crim

es m

ay b

e of

equ

al o

r gre

ater

si

gnifi

canc

e (e

.g. s

impl

e fra

ud a

nd id

entit

y th

eft)?

Page 19: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

1919

AM

L-C

FT S

ugge

stio

ns (2

)A

ML-

CFT

Sug

gest

ions

(2)

Ass

ess

risk

base

d on

cha

ract

eris

tics

of s

ervi

ce, r

athe

r th

an in

stitu

tion

offe

ring

Req

uire

s un

ders

tand

ing

serv

ice

on o

ffer

enga

ge in

dust

ry

Brin

g no

nban

ks o

fferin

g m

obile

fina

ncia

l ser

vice

s un

der

AM

L re

gula

tion

Page 20: Regulation of Branchless Banking - World Banksiteresources.worldbank.org/.../Regulation_of_Branchless_Banking.pdf · 1 Regulation of Branchless Banking Mark Pickens, CGAP Mark Pickens,

2020

AM

L-C

FT S

ugge

stio

ns (3

)A

ML-

CFT

Sug

gest

ions

(3)

Cra

ft gu

idan

ce to

nat

iona

l aut

horit

ies

clea

rly s

igna

ling

perm

issi

bilit

y, e

ven

desi

rabi

lity,

of u

sing

flex

ibili

ties

in

inte

rnat

iona

l sta

ndar

dsW

ith s

peci

fic re

fere

nce

to n

eed

for p

ropo

rtion

ality

Bal

anci

ng o

f leg

itim

ate

AM

L-C

FT c

once

rns

with

oth

er p

olic

y ob

ject

ives

for f

inan

cial

sec

tor

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2121

Rec

omm

enda

tions

Rec

omm

enda

tions

1.K

YC

adj

ustm

ents

key

to

reac

hing

the

unba

nked

, and

la

w-e

nfor

cem

ent o

bjec

tives

2.S

ome

new

risk

s w

ith m

obile

fin

anci

al s

ervi

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but

larg

ely

root

ed in

lack

of a

ppro

pria

te

regu

lato

ry fr

amew

ork

for n

ew

play

ers

and

new

ser

vice

s

3.N

atio

nal a

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s te

nd n

ot to

ta

ke a

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of f

lexi

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rded

them

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tern

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dard

s

1. D

evis

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opor

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al d

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enta

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fo

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ount

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age

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sses

s ris

k ba

sed

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n of

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er th

an in

stitu

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offe

ring

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ring

nonb

anks

offe

ring

mob

ile

finan

cial

ser

vice

s un

der A

ML

regu

latio

n

4. C

raft

guid

ance

cle

arly

sig

nalin

g na

tiona

l aut

horit

ies

perm

issi

bilit

y to

de

vise

risk

-bas

ed A

ML

regi

mes

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2222

Som

e ta

ctic

al a

dvic

e fo

r reg

ulat

ors

Som

e ta

ctic

al a

dvic

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r reg

ulat

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Eng

age

and

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laye

rs &

ser

vice

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ombi

ned

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rapi

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ce o

f cha

nge

Tailo

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appr

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r ear

ly p

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optim

alP

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pine

s, S

outh

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ositi

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ples

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AM

L

Avo

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rule

s ca

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mar

ket

Cau

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les

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oth

er re

gula

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ains

in b

ranc

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nkin

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clud

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EU

E-M

oney

Dire

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dia.

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ess

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gisl

atin

g ru

les

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2323

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2424

©20

08 C

onsu

ltativ

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roup

to A

ssis

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Poo

r/The

Wor

ld B

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1818

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ashi

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Inte

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org

Em

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@w

orld

bank

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phon

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right

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serv

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The

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eria

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opyr

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opyi

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ittin

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of

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Gro

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