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REGULATION ON QUALITY ASSURANCE

Approved by: Academic Council of the Riinvest College

March 19, 2018

(Revised Draft, January 2019)1

1 The college revises the regulation whenever it is affected by the decisions of regulators respectively

MEST and KAA. These changes do not need to be approved by AC if they do not conflict with the

orientation and values of the College

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Glossary of Terms

Accreditation means formal recognition of a higher education institution and its

programs that meet the generally accepted quality standards and that its qualifications

give its holders a number of rights, eg. the opportunity to pursue a further level of

education, for specific jobs, to use a title (Law on Higher Education, 04 / L-037);

Accumulation of Credits Collection of credits acquired after successful completion of

the course, semester or year as per the requirements of the program;

Cycle of studies It is a study program that leads to the acquisition of a qualification.

According to Bologna there are three cycles: First cycle - bachelor level (basic studies),

second level - master's degree and third level - Doctorate studies;

Department Administrative regulatory unit within HEI (Higher Education Institution)

or administrative unit;

Diploma/Title Diploma or title describes the qualification acquired by a higher

education holder after successful completion of those studies e.g. doctor of mathematics,

masters of education, or bachelor of computer sciences;

E-Learning E-learning involves teaching, studying and using information and

information technology in the learning process. It can be a particular teaching and

learning medium where the student conducts all activities through computer and Internet

connectivity or combined with the most traditional learning methods;

ECTS (European Credit Transfer and Accumulation System) ECTS is a system that

aims to increase transparency in educational systems and facilitate student mobility across

Europe through the transfer of credits. It is based on the assumption that the

overarching workload for one academic year is 60 credits which are distributed through

modules (subjects) and describe the student's workload required to achieve the objectives

set. Transfer of credits is guaranteed through agreements signed by the institutions;

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Generation The group of students who started a particular program in a one academic

year;

Competences are a dynamic combination of recognizing, understanding, abilities, skills

and values. They can be specific and generic and in the context of education are

expressed through the formulations of academic staff as "findings regarding what the

student is expected to know, understand or do (demonstrate) after the completion of

learning. Competences can be developed (achieved) at the end of a learning unit, a

module or even a study program. As such, they are benefited by pupils/students and are

evaluated by education holders;

Quality control means a formal assessment of the quality processes and procedures of

an institution of higher education;

Convergence voluntary adoption of policies to achieve a goal e.x. adaptation to the

standards of the Bologna process;

Credits Credit is a measurement unit that measures student workload at the time they

spend on a subject/semester or program;

Evaluation Criteria Description of what the student should achieve in order to

demonstrate that an expected result in particular subject is achieved;

Subject, Course or Module A structured form of a lecture’s experience that has

expected results expressed in the form of competences to be achieved and an adequate

criterion for assessing their achievement;

Optional Subject A subject that can be taken as part of the program but is not

mandatory for all students;

Evaluation methods means the use of a research strategy which are set depending on

the focus of the assessment and usually include quantitative tools for research of student,

staff and other stakeholders opinion, and includes questionnaires, focus groups,

interviews, observations and screening document;

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The grade determines the scale of the overall performance-based assessment

demonstrated during the ongoing assessment and final exam for a given subject;

Contact hours a period of 45-60 minutes of teaching where the teacher holds lectures,

exercises or consultations with students;

Examination Repetition The possibility of repeating the exam for students who did

not pass it within the first griven term;

Study program/Department A set of modules/subjects leading to a qualification and

that is defined through achievements determined by a certain number of credits.

Exam is the formal way of written or verbal testing that is administered at the

completion of a subject or at the end of the academic year. Other methods that are used

as part of the ongoing assessment together with the exam build up the final assessment.

The final exam has the weight specified in the syllabus or in the regulations of studies;

Expected Results are a determination of what the student is expected to know,

understand and demonstrate after completing a module/program. Expected results are

usually accompanied by evaluation criteria that should be used to determine that those

results are achieved;

Skills are the ability acquired during the lecture and activities and can be divided into

specific and generic.

Diploma Supplement The Diploma Supplement is an annex added to the official

diploma designed to describe the nature, level, context and status of successfully attended

and completed studies;

Thesis is a formally presented report in written based on the independent research work

required for granting the title, usually a master's or doctorate's degree.

Continuous assessment Continuous assessment means when evaluation of students is

done with different forms of assessment mentioned in the assessment of students in a

given period (e.g. semester) and contributes to the final assessment;

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Quality assessment means a range of specific evaluation procedures regarding the

quality of programs provided by higher education institutions;

The institution's assessment affects all activities in the institution: organization,

finances, management, infrastructure, teaching and scientific research;

Evaluation of subjects means a range of evaluation procedures that focus on the quality

of specific subjects including: Usually this kind of assessment is organized in the weeks

10-13 of the semester;

Program evaluation means a range of assessment procedures that focus on the specific

study program which results in an academic qualifications. Program evaluation is done

after each cycle of the program in spring;

Student Assessment Combining forms of tests, written, verbal exams, projects,

portfolios, presentations used to assess student progress in a given subject. These forms

can be used by students to evaluate their progress (formative assessment) or by the

institution to evaluate whether the student scores the planned outcomes (summative

assessment);

The special evaluation examines the quality of any particular aspect of the institution

eg. ICT, student counseling, specific competencies.

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Content

1. INTERNAL QUALITY ASSESSMENT ............................................................ 10

1.1. POLICY QUALITY ASSURANCE .............................................................. 10

1.1.1. Quality culture ......................................................................................... 10

1.1.2. Organisation ........................................................................................... 10

1.1.3. Academic Council ................................................................................... 11

1.1.4. Quality Assurance Committee ................................................................. 12

1.1.5. Quality Assurance Office ........................................................................ 13

1.2. DESIGN AND APPROVAL OF PROGRAMMES ..................................... 14

1.2.1. Criteria for approving a study program .................................................... 14

1.2.2. Evaluation study program (for each separate program): ........................... 15

1.2.3. Procedure for approving the syllabus and curriculum .............................. 16

1.3. STUDENT – CENTRED LEARNING, TEACHING AND EVALUATION

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Institutional level ................................................................................................... 18

Level of the programs ........................................................................................... 18

The module level ................................................................................................... 19 1.4. STUDENT ADMISSION, PROGRESSION, RECOGNITION AND

CERTIFICATION ................................................................................................... 20

1.5. TEACHING STAFF ..................................................................................... 21

1.6. LEARNING SOURCES AND STUDENTS SUPPORT .............................. 23

1.7. INFORMATION MANAGEMENT ............................................................ 24

1.8. PUBLIC INFORMATION ............................................................................ 25 1.9. ON –GOING MONITORING AND PERIODIC REVIEW OF

PROGRAMMES ...................................................................................................... 25

COMPLAINT PROCEDURES FOR STUDENTS AND PERSONNEL ............... 26

2. EXTERNAL EVALUATION PROCESS ........................................................... 26

Preparation for external evaluation ........................................................................ 27

Application procedure ........................................................................................... 27

Appointment of external appraisers ....................................................................... 28

Internal appraisers ................................................................................................. 29 External and internal appraisers appointed by the College within the framework of

internal evaluation ................................................................................................. 29

Planning, preparation and reporting ...................................................................... 29

Presentation .......................................................................................................... 30

Report ................................................................................................................... 30

Information procedure .......................................................................................... 30

Publishing of the report ........................................................................................ 31

ANNEX 1: EVALUATION PLAN ............................................................................. 32

ANNEX 2: QUESTIONNAIRE FOR ASSESSMENT ............................................... 34

Legal Basis

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Statute of the Riinvest College

Riinvest College works in accordance with the Law on Higher Education in Kosovo, No.

04 / L-037, 2011 and Administrative Instruction (AI) of MEST no. 15/2018 on the

Accreditation of Higher Education Institutions in the Republic of Kosovo (AI 15/2018).

Law on Higher Education

Riinvest College in its quality assurance endeavor is subject to the rules and obligations

foreseen in the Law on Higher Education No. 04 / L-037, 2011.

Kosovo Accreditation Agency (KAA)

KAA is responsible for the process of accreditation of higher education institutes in

Kosovo, in accordance with European guidelines and standards for quality in higher

education. KAA publishes all criteria, standards, procedures and supporting

documentation for accreditation/re-accreditation (Article 3, AI 15/2018).

The request for accreditation/re-accreditation is done by: 1) The institution of higher

education itself; 2) by MEST and 3) the State Quality Council (SQC) in specific cases.

In cases where the request is submitted by the institution itself, the application is initially

submitted to the KAA, along with the first pages based on the format published on the

KAA official website. After the preliminary assessment procedure by SQC of KAA, the

Higher Education Institution receives the notification for formal approval of the

accreditation/re-accreditation request and then has the right to submit the full

application, which means submitting the self-evaluation report for review by the external

appraisers (Article 10, AI 15/2018).

General requirements and basic criteria for accreditation and licensing are described in

AI 15/2018. In this instruction are incorporated all the procedures for the internal

evaluation process and the accreditation/re-accreditation preparation process.

Qualification framework

Riinvest College adapts programs according to the National and European Qualification

Framework to provide readable and comparable programs and qualifications at national

and international level, ensuring that programs and subjects are expressed in the form of

competences that the student will achieve upon completion of a subject or program.

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Riinvest also takes into account the passage of students from one level to the next level

of studies and supports the culture of a lifelong education.

The Bologna Process

Riinvest College exercises its activity based on the principles of the Bologna Process. For

quality assurance the College applies the Quality Assurance Standards and Guidelines for

Quality Assurance in the European Higher Education Area (ESG) approved by the

Bologna Follow-Up Group in September 2014 for approval at the Ministerial Conference

in May 2015 by:

European Association for Quality Assurance in Higher Education (ENQA);

European Student Union (ESU);

Association of European Universities (EUA);

European Association of Higher Education Institutions (EURASHE);

International Education (EI);

BUSINESSEUROPE;

European Quality Assurance Register for Higher Education (EQAR).

ESG's focus is quality assurance relating to learning and teaching in higher education,

including the learning environment and relevant links for research and innovation.

The goals of ESGs are as follows:

They set a common framework for quality assurance systems for learning and

teaching at European, national and institutional level;

They enable the provision and improvement of the quality of higher education in

the European higher education area;

They support shared trust, thus facilitating recognition and mobility within and

outside the country;

They provide information on quality assurance in EHEA (European Higher

Education Area).

ESGs are based on the following four principles for quality assurance in EHEA

(European Higher Education Area):

Higher education institutions have primary responsibility for the quality offered

and its provision;

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Quality assurance responds to the diversity of higher education systems,

institutions, programs and students;

Quality assurance supports the development of a culture of quality;

Quality assurance takes into account the needs and expectations of students, all

stakeholders and society.

Rinvest College has built a system for internal and external quality assurance, based on

the standards and guidelines outlined by the ESG and in accordance with the legislation

in force in the Republic of Kosovo, meeting the criteria that are applicable at European

level.

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1. INTERNAL QUALITY ASSESSMENT

1.1. POLICY QUALITY ASSURANCE

1.1.1. Quality culture

Given the tradition of quality in higher education institutions in Kosovo and the

active role of Riinvest College members for the establishment of quality structures,

active participation in discussions and modifications of the Law on Higher

Education and the application of innovative methods in quality assurance , quality

culture at Riinvest College is developed by rich and varied staff experience, active

stakeholder communication and teamwork in designing, managing, evaluating, and

continually improving their programs.

1.1.2. Organisation

The Riinvest College develops the quality assurance process at three levels:

institutional level, program level and module level. Responsibility for quality

assurance belongs to management who works in accordance with the policies and

the Regulation on Quality Assurance and is supported by the Quality Assurance

Office.

Figure 1: Quality Organisation Structure

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1.1.3. Academic Council

The Academic Council approves the Regulation on Quality Assurance and approves

annual reports, special reports and improvement plan. The Board, based on the

recommendations for improvement, adjusts budget needs and development strategy.

The management undertakes the actions foreseen for it in quality assurance

procedures and submits annual reports to the Academic Council. The Quality

Assurance Office is responsible for drafting and implementing the assessment

methodology based on decisions taken by the Academic Council's Quality Assurance

Commission. The Academic Council is a body chosen by members of the Riinvest

College. The members of the Academic Council consist of: Academic Leaders at the

Management Level (Academic Director, Heads of Departments/Programs),

representatives selected by the program councils, elected representatives of the

administration, elected representatives of the students.

The academic council meets at least twice per semester and examines:

- Academic development and development and modification of study

programs;

- Program Committee Reports;

- Student success;

- Quality Assurance Office Report;

- Regulations;

- Other academic issues.

The Academic Council has the following responsibilities:

- To approve the programs proposed by the academic units;

- To determine the criteria for student enrollment;

- To approve standards of teaching and quality assurance;

- To determine the criteria and procedures for the acemic calls;

- To approve the Academic Calendar.

The Academic Council establishes a Quality Assurance Committee, which is

responsible for the implementation and monitoring of evaluation procedures, in

accordance with the Statute and the regulations of the institution.

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1.1.4. Quality Assurance Committee

Function - The Quality Assurance Committee ensures the implementation of

international standards and standards of the Kosovo Accreditation Agency and

proposes relevant recommendations to the Academic Council. The committee

approves the deadlines for evaluation, approves the composition of the evaluation

teams and promotes the quality culture.

The Commission reports to the Academic Council and also promotes a quality

culture at the college and approves quality publication reports.

Composition and mandate

The Quality Assurance Committee has five members:

Three members of the teaching staff;

A student representative;

One representative from the administration.

The Quality Assurance Committee also has three ex officio members:

Rector;

College Secretary and

Head of Quality Assurance Office.

The mandate of the members of the Academic Council is three years. Their mandate

starts on October 1.

Activities:

The Commission works on designing, developing and approving policies

and procedures for quality assurance in accordance with the College

Statute, international and national standards;

Approve evaluation deadlines;

Approves the composition of assessment teams;

Ensures effective and efficient implementation in academic departments

and administrative.

The Quality Assurance Committee at the beginning of each year will be responsible

for conducting the internal appraisal process as well as reviewing the self-evaluation

report (Central Evaluation Commission) compiled by the management at the college

level and at the academic unit level.

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In the model applied at the Riinvest College students are participants in the Quality

Assurance Committee, and stakeholders are part of the external appraisers and part

of the curriculum planning.

1.1.5. Quality Assurance Office

Mission and vision

The Quality Assurance Office is responsible for organizing the process of

continuous evaluation and improvement of quality in cooperation with academic

and administrative staff in order to ensure quality in all College activities, in

accordance with local and international standards.

The Quality Office is an independent structure that is overseen by the Quality

Assurance Committee and is responsible to the Rector.

The office is supported by Riinvest's administrative and research officers in

processing and analyzing data.

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1.2. DESIGN AND APPROVAL OF PROGRAMMES

1.2.1. Criteria for approving a study program

In general, the documents needed to validate a program are as follows:

Basic Information

1. Documents that justify the market need for the program;

2. Support from College and other external organizations and assessments by

academic and professional experts.

The need for the program should also take into account the need for

programs set by specialized organizations in the field and assessments and

recommendations of the students.

Resources needed for implementation of the program

1. Necessary and available equipment and space;

2. E-learning support for the program;

3. The new space and new features needed for the program.

Personnel

1. Personnel list, qualifications and subjects to be taught (special CVs must be

attached);

2. Time of engagement;

3. Research, other activities planned for the program;

4. Personnel Development Plan.

Conduct of the program

1. Detailed plan for realization of the program in timeframe;

2. Expected results in accordance with the qualifying framework;

3. Teaching and learning methodology.

The evaluation of Riinvest College study programs is based on the Guidelines for

Accreditation of Programs Adopted by MEST, ESG Standards for Drafting and

Approving Programs and College Regulations.

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1.2.2. Evaluation study program (for each separate program):

Reasoning of the program for the labor market (to provide facts for labour market

research);

International comparability of the program;

The target group dedicated to the program;

Orientation of the study program according to the governing principles of the

institution (mission);

Purpose and profile of the study program (short description of the program;

Expected learning outcomes (count at least 7-10 competences and qualifications,

knowledge and skills by the KCC;

Calculation of ECTS;

Name of study program

Qualification level under the KCC (with

abbreviations BA, MA, PhD, doctoral

program, university degree, certificate or

professional diploma)

The academic degree and title of diploma in

full and short form

Field of study according to Erasmus Subject

Area Codes (ESAC)

Profile of the academic program

(specialization)

The minimum duration of the study

Form of study (regular, free from work,

distance study, etc.)

Number of ECTS credits (total and per year)

Modules / Subjects (titles)

Number of study places

Leadership / study program leader

Permanent scientific / artistic staff (number

by staff category)

Study Fees

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Practical work - internship (to be proven through valid agreements with business

partners);

Research plan for program/ programs under assessment;

Conditions for registration and admission of students;

Program overview (complete all fields):

For each module/ subject should be specified:

Naming;

Short content;

Expected goals and expected learning outcomes (knowledge, skills and

competencies);

Forms of teaching and learning;

Evaluation methods and passing criteria;

Means of concretization/ IT;

Proportion between the theoretical and practical part of the study;

Basic literature used in the subject (a basic title and two additions not

older than 10 years);

To present agreements with at least two other accredited carriers that ensure that

students can be transferred to similar programs at one of these accredited carriers

in case of bankruptcy or withdrawal of accreditation. The KAA should give

consent to the agreements reached (Law on Higher Education, No. 04L-037, 2011,

Article 14, point 5.8);

The program program/ study program in the assessment should contain the

syllabus of each subject/ module, of each study program in assessment (in

Albanian and English).

1.2.3. Procedure for approving the syllabus and curriculum

After the syllabus is compiled by the professors' team, the program leader analyzes the

courses offered, i.e. in the first, second and third years, so as to ensure coherence in the

program and the gradual mastery of the planned competences (expected results). The

syllabuses are then sent to the program committee which analyzes the student load on

the subject, the number of credits, the way of assessment, the adaptation to the general

framework. In the second generation, the program committee takes into account student

assessments for each subject and reflections by the professors and in collaboration with

the professors proposes eventual changes. In this context curricula are continuously

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evaluated and, if necessary, are modified and planned workshops for continuous training

of the staff.

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1.3. STUDENT – CENTRED LEARNING, TEACHING AND EVALUATION

In order to fulfill its mission in accordance with the Strategic Plan and the Statute,

Riinvest College has built up the internal assessment process based on the ESG's key

goal to enhance the common understanding of quality assurance in teaching and learning.

To provide the information needed to meet this standard, the entire evaluation process is

divided into three levels of assessment:

Institutional level

In each September of the academic year, the Academic Council reviews the reports for

each program and proposes the changes that are included in the improvement plan. The

academic council on a 6-month basis assesses the implementation of the improvement

plan. The Academic Council also examines the findings of the institutional assessment

carried out by the Quality Assurance Office.

Instruments used for institutional assessment are:

1. Student Questionnaire for Assessment of the Institution:

2. Academic staff questionnaire for assessment of the institution:

3. Questionnaire for Administrative Staff of the College:

Questionaires form on anneks.

Level of the programs

Program management, including personnel and students in the process, prepare the

program report for all years. This report includes findings from module evaluation,

observation and student data during the learning process together with teaching

evaluation methods.

The report includes:

1. Goals and outcomes of the program: Has something been changed in the goals

of the program, its orientation and management.

2. Curriculum: Has something been changed in the structure of the program,

mandatory and elective modules.

3. Are the evaluation procedures adequate and consistent with the program results?

Has any change made to standards, the way of evaluation?

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4. The quality of programs (teaching and learning): Is the teaching strategy adequate

for realizing the achievements of students? How is balance between contact

hours, individual learning and student support? Is Formative and Comprehensive

Evaluation Effective? Is technology being used in the teaching and learning

process? Are the findings of scientific research being integrated into the teaching

process?

5. Recruitment, Progress and Student Accomplishment (Standard 1.4 of ESG)

6. Here should be described the recruitment procedures, student progress from year

to year and their success.

7. Resources for Learning and Materialization and Personnel Development Needs

(Standard 1.6, ESG)

The report should be a summary of the facts and their interpretation. The report also

contains the findings from the questionnaires for the evaluation of courses by students

and teachers. It should be understandable and should address the plan for improvement

of the previous year and propose actions for next year.

The module level

It is implemented through online questionnaires, and guidelines for their completion are

provided by the Quality Assurance Office.

From the 10th week to the 12th week of the course, students complete the questionnaire

for the course evaluation.

For the master level, where the learning process is modular, the questionnaires are

distributed after the module is completed to receive feedback on the attended module.

Questionnaires are processed and sent to subject teachers for review.

Teachers also complete the teachers questionnaire by utilizing the findings from student

questionnaires about the progress of the teaching process, including their comments on

improvement, timetables/ time of teaching, or student opinions on teaching subject,

including the method of evaluation of the subject/ module.

Finally, the report is compiled with data processed from the students’ and teachers’

questionnaires. The report is submitted to the Head of the program, who then uses it to

compile the annual report.

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The instruments used to evaluate the subject/module are:

1. Students’ Questionnaire for Evaluation of the Course and the Teachers:

2. Teachers’ Questionnaire for Assessment of the Course/Module:

Questionaires form on anneks.

1.4. STUDENT ADMISSION, PROGRESSION, RECOGNITION AND CERTIFICATION

Riinvest College has a Recruitment Office, which deals with all admissions/application

procedures of students in accordance with the recruitment procedure for student

enrollment in higher education institutions, without any gender, religious or ethnic

discrimination.

The whole process is transparent, which takes place on the basis of decisions determined

by the College's management, always in meeting the objectives of the particular program,

placing the student at the center.

Acknowledgment, addmittion and certification of students is regulated by the regulations

of the respective studies where the student attends and completes the studies. The

college has to build special algorithms with recruitment and student enrollment

procedures in order to ensure the performance of the activities and the provision of

services consistently (Annex 3: Algorithms).

The college has integrated the Management Information System (MIS) in which the

students, as well as the institutional and teaching staff of the college, have access to the

system, which assures the student's performance/progress measurement in modules/

years/programs but also the provision of e-learning services for students.

Given that the programs approved at Riinvest College are in line with the Bologna

system, the acknowledgment and certification of students is carried out in accordance

with the principles of the Lisbon Recognition Convention (ESG 2015, 16).

Upon completion of the studies, Riinvest College issues diplomas for students who have

completed their studies in the designated programs by giving the title for the completed

level.

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1.5. TEACHING STAFF

Riinvest College engages qualified academic staffs for certain study programs.

The procedures and criteria for applying, selecting and appointing the staff involved are

transparent.

Riinvest personnel are engageed in teaching but also in scientific research, while

promotion of work is transparent and is published on the College's website

(www.riinvest.net).

In order to ensure staffs that are genuine and acceptable by students, Riinvest applies

data from student questionnaires (described in the section related to module evaluation)

as well as data from the peer observation process.

Questionnaires address issues related to teaching materials, student assessment,

teaching methodology, interaction, mentoring, etc. Infrastructure includes classes,

computer center, labs, heating, IT support, other equipment and services. It is also

possible to address the correlation between theory and practice, learning support,

libraries, additional courses and student experience with the administration, professors,

and services in general. See the Models of the questionnaires in the attached annex.

Observation is an activity that is managed by the teachers for the purpose of

disseminating good teaching practices and obtaining information on the needs for staff

development.

Teachers create an observatory triangle, which applies at least once a year to these

principles:

Observation contributes to the improvement of teaching and student

experience in programs.

Observation promotes quality culture by promoting reflection on

professional practice and the dissemination of good practices.

Observation is confidential and can not be established as a basis for

promotion, reduction of duty or exclusion.

Before observation:

Before observation is made, teachers become familiar with the process, schedule and

principles and they must agree on the time and the observer.

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During the observation:

The assigned observer must come 10 minutes before the start of the lecture.

The observer should sit in a place that does not hinder the students and in accordance

with the observed teacher.

Except for receiving the disseminated materials, the observer can not participate in

classroom activities or converse with students or ask questions.

Observer takes notes regarding the following issues:

1. The beginning of the session (link with the previous lesson, presentation of goals

and entry into the main topic);

2. Conduct of the Session: (Nature, Rhythm, Teaching Mode, Activities, Challenge,

Group Work, Management and Inclusion);

3. Use of teaching tools (diversity, efficiency, clarity, and appropriateness);

4. Communication (clarity, student attention, relationship between teacher and

teacher, attendance, praise);

5. Evaluation (testing of meaning, clarification of the most important elements,

reflective activities, possibility of practicing);

6. Completion (a session is completed, link to future lesson, additional tasks,

instructions).

After evaluation:

Observer and the observed shall sit down and discuss the findings. They start discussing

the Advantages, and then the areas where improvements are needed are highlighted, and

how the parties shall agree on the actions that need to be taken in terms of improvement.

Improvement Plan The improvement plan should include the proposal for quality changes and

improvement at the institution and the program level and those shall be assigned

according to their importance:

a. Important changes requiring urgent engagement;

b. Significant changes, but which can be addressed in the long run;

c. A change that needs to be taken into consideration but that does not have a direct and

critical impact on the current activity of the department/unit.

Note: The Accreditation Agency requires special forms for the improvement plan and

this format must be submitted to KAA.

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1.6. LEARNING SOURCES AND STUDENTS SUPPORT

To ensure quality services to students Riinvest College provides a comfortable structure

for student attendance.

Depending on the study program, Riinvest College, in addition to classrooms, also offers

computer laboratories for students of the computer science course. The Library is also a

good source for study, which offers a wide range of available books along with reading

space.

E-Learning is also a very effective system where students have access to the literature

proposed by a teacher for the respective subject.

The Riinvest College organizes various activities that help the academic and social

process, such as study visits, debates and the announcement of the best work every year,

in every course of study.

- Study visits of students are growing activities, which are organized to ensure the

connection of the theoretical and the practical part of the field of study. Riinvest

has cooperation with a large number of businesses and institutions in Kosovo,

which are visited by students.

- Debates and lectures with renowned personalities are organized every month,

with local and international lecturers who converse with students and staff.

- Each year, Riinvest declares the best work for every course of study. This is due

to the College's dedication to enhance skills for research, writing and critical

thinking.

- In cooperation with the Career Office, have been established the student clubs,

such as the Club of Programmers, the Entrepreneurial Club, the Journalism Club,

Sports Club, Events Club, Economic Forum Club, Mathematics Club, Volunteer

Activities Club.

Riinvest Students Union - RSU is an independent organization that represents students

of all departments and all levels of Riinvest.

Riinvest College does not finish working on student graduation and for 10 years is proud

with the achievements of its alumni. Riinvest Alumni Network and Career Office will

continue to support the professional ambitions of graduates.

Services and scholarships for our alumni

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Riinvest College provides a post-graduate scholarship for undergraduate students in

Bachelor's degree in one of the College's programs.

Membership in the library and IT services - Students can hold their membership in

library and IT services even after graduation.

Career Counseling - The Career Office is at the disposal of alumni to advise and guide

on employment, career choices or further studies, training programs and other

alternatives for further professional development.

Cooperation of Academy with the business - Riinvest is a partner in the EUFORIA

project (Entrepreneurial Universities for Industry Alliances), within which the academy

links with the business and labour market are being strengthened.

In addition, the Riinvest College through its Career Office conducts a questionnaire with

graduate students once a year to get their opinions about the services and opportunities

for collaboration between College and Riinvest Alumni (See the Questionnaire in the

attachment).

1.7. INFORMATION MANAGEMENT

For effective management and quality evaluation of programs, but also for day-to-day

activities, Riinvest College collects and analyzes data either through the Management

Information System or through questionnaires that are sent to students.

Below are the performance indicators set out as indicators for the quality assessment,

together with the way of collecting them, such as:

Students’ Profile (all students are enrolled in the MIS with all the data, as well as the

year, course and program in which they are registered.

Progress, success, and dropout level - Attendance, passage to exams, tests, and

other assignments are recorded in the MIS by each teacher so that the progress and

success of each student is followed. For each semester, respectively for each module

for master program students, program leaders prepare a report on performance data

for each student. In this report are also identified non-regular students, who are

observed through the modules, throughout the academic year, identifying the reasons

25

for failure to attend lectures, providing the reasons for repetition, absence or

withdrawal from the studies. Riinvest College has built algorithms (Annex 3) with

procedures for registration of the semester, year, as well as the process of pausing or

withdrawing from studies, to visually visualize the process of each process along with

the human and physical resources, which affect their realization, thus affecting

immediate improvement where there is stagnation.

Student Satisfaction with their Programs - Data is collected on the basis of online

questionnaires issued for students twice in one academic year (correspondingly for

each semester from a questionnaire).

Teaching resources and student support - In online questionnaires students are

also asked about available teaching resources, their sufficiency and the opportunity for

improvement. Riinvest College continuously supports its students, and through the

RSU (Riinvest Students Union) is evaluated the satisfaction with the support. RSU

reports to the Quality Office regarding all the requirements of current students,

whereas for students who have graduated is the Career Office, which functions within

the Riinvets College and which deals with daily activities in terms of providing

Riinvest alumni services.

1.8. PUBLIC INFORMATION

The Riinvest College promotes its programs on its website www.riinvest.net, which

contains all the information about the services and programs offered, together with the

teaching and administrative staff. Printing of various brochures and catalogs as

appropriate is also part of the promotion and information tools.

1.9. ON –GOING MONITORING AND PERIODIC REVIEW OF PROGRAMMES

Riinvest College conducted monitoring and evaluation of programs based on the

techniques presented in the "Program Evaluation" section.

The expected outcomes of each program are in line with the College's strategy and the

department's leader conducts ongoing teaching progress for each subject under the

program. The quality office is responsible for providing the data from the phased-in

questionnaires, which it submits to the department heads to analyze their program.

As additional information, also serve the findings from the complaint box, where

students express their dissatisfaction.

26

COMPLAINT PROCEDURES FOR STUDENTS AND PERSONNEL

In the framework of internal evaluation and always in terms of improvement of the

process, Riinvest College applies two complaints review procedures received by students,

as well as administrative and academic staff:

1. Anonymous complaints in the complaint boxes and e-mail [email protected]

2. Appeals according to the Rules of Procedure and the Code of Conduct

The opening of the complaints boxes is made by the Commission for review of

complaints in monthly periods, which it proceeds for review. Complaints addressed by

students and administrative and academic staff are initially reviewed by the Commission

and all efforts are made to settle complaints with the consent of both parties, thus

promoting a high culture of understanding. If they are not selected in advance by the two

parties, the Commission precedes the complaint under review according to the Rules of

Procedure and the Code of Conduct.

2. EXTERNAL EVALUATION PROCESS

The Riinvest College, same as all licensed providers of higher education, is subject to the

external evaluation process by the KAA, in accordance with the Law on Higher

Education in Kosovo (No. 04/L-037).

KAA evaluates the programs of Riinvest College in accordance with established criteria

and procedures. The external evaluation process to which Riinvest College adheres is in

line with the ESG 2015 guidelines, which includes:

1. Self-evaluation report;

2. Visits of external appraisers in the institution;

3. Compilation of summary report by external appraisers;

4. Recommendations for Improvement (Folow-up Process).

Self-Assessment Report - The Internal Evaluation Process is a process that precedes

external evaluation, so Riinvest College builds self-evaluation report within internal

mailto:[email protected]

27

quality assurance procedures and reports for the purpose of applying to the Kosovo

Accreditation Agency for Accreditation/Reaccreditation.

The self-assessment report is prepared on the basis of the new Accreditation Manual2,

approved by KAA in July 2018, applicable to:

1. Re/accreditation of High Education Institutions

2. Re/accreditation of bachelor and Master Study programs.

The content of the report based on this manual is related to the standards and

performance indicators for external quality assurance at institutional and program level,

whereas their assessment by external appraisers is based on the degree of compliance of

the four levels as follows:

a. Fully customizable (fully compliant) - when all standards are met

b. Substantial Compliance - When 70-90% of standards are completed

c. Partially in line - when 30 - 60% of the standards are met

d. Not consistent - then 30% of the standards are met.

Preparation for external evaluation

Application procedure

Riinvest College applies the standard accreditation/re-accreditation procedures set out in

AI 15/2018 for the accreditation of higher education institutions.

Based on this Administrative Guidelines, Riinvest College initially submits the

application, respectively the application for accreditation/re-accreditation to AKA, while

the academic staff statement is made by its staff through the electronic accreditation

system. Upon formal approval of the academic staff, the formal approval of the request

for re-accreditation shall be submitted to the SER and other relevant documents for

evaluation, as set out in the KAA Guidelines (point 1.4.1 of Article 10).

2 The college makes a revision of the regulation whenever it is affected by the decisions of the

regulators respectively MEST and KAA. These changes do not need to be approved by CA unless they

conflict with the College's orientation and values

28

Appointment of external appraisers

External evaluators are appointed by the KAA with the appraisers of SQC (State Quality

Council), and their list of not less than 2 and not more than 7 appraisers (depending on

the number of programs evaluated) is submitted to the Riinvest College.

The Quality Assurance Office in coordination with the KAA sets the meetings required

by the evaluators in accordance with the accreditation/re-accreditation procedures and

the duration set by the KAA and coordinates with the management, some members of

the administration, professors and students who may be the focus of appraisers.

With the data provided by Riinvest College in advance and with the visits that the

appraisers make, they compile a report, which is presented to the Rinvest College and is

published.

In the case of a positive assessment, the College is accredited/re-accredited, and in case

of negative evaluation the College has a one-year deadline to address remarks by the

appraisers and to request re-accreditation. Detailed procedures are set by KAA.

External appraisers

Mission and Function - Appraisers have a duty to comply with the standards described

by the Accreditation Agency and international quality standards:

analyze the information in the Self-Assessment Report;

confirm the objectives outlined in the Report;

clarify and verify the advantages and disadvantages presented or unexplored in the

Evaluation Report;

check whether the space and the working environment are appropriate and adequate;

give recommendations for improvement.

Appraisers do this by:

reading and analyzing the self-assessment report before the visit;

visiting academic, administrative departments over a one-day or two-day period;

meeting staff, students, management and other service users;

analyzing documents that are not included in the Report (brochures, publications,

etc.).

29

The appraisers from their activity have the duty to:

prepare a draft report and present it to Riinvest College at the end of the visit in the

form of summary (presentation);

Submit the report to the person responsible for quality assurance no less than four

weeks after the visit (or as determined by the Agency).

Evaluation procedures for accreditation are determined by the Agency.

The procedures for external appraisers invited by the College within the framework of

internal evaluation shall be defined by the Quality Assurance Committee:

Internal appraisers

1. The first appraiser is selected by the Quality Assurance Committee.

2. The second assessor is elected by the Academic Council and should not belong to the

college being evaluated.

3. The Quality Assurance Office sends the invitations to the selected appraisers and

keeps in touch with them, whereas the colleges to be evaluated will not do so in any way.

External and internal appraisers appointed by the College within the framework

of internal evaluation

The group of appraisers will be selected by the Quality Assurance Office in cooperation

with the Quality Assurance Committee. The final list must be completed at least 5

months before the visit. The estimation number is suggested to be five (5); 2 from

Riinvest College and 3 from abroad (an international and 2 representatives of the

economy and industry).

Planning, preparation and reporting

Agenda - The external appraisers of KAA visit the College at the time appointed by

them, and the external appraisers called by the College make the evaluation visit in the 2-

3 day period. Quality Office in cooperation with the Quality Assurance Committee for

Agenda Adjustment including arrangements for:

Providing a room with a key available for assessments.

Providing the agenda which includes:

– Visits to departments and premises;

30

– Meetings with the management;

– Meeting with members of the department and stakeholders (students,

employers are appointed by the Quality Committee);

– Presentation of the appraisers.

Location and equipment for final presentation;

Arranging pauses for coffee, lunch, dinner.

In preparing the agenda, the Quality Assurance Office should provide pre-information

on the programs to be evaluated and provide a suitable agenda, which ensures adequate

and sufficient time for the visit.

Presentation

The group should present a summary report shortly before the end of the visit, featuring

the main findings and recommendations. The Chair will present the presentation to the

entire department/program staff for a period of one hour and there will be no

discussions.

Report

Upon completion of the visit, the group will prepare a report which will be sent within

one month following the visit. It will include findings and recommendations which

should be specified for the respective level that should undertake changes within the

College. The recommendations should be sorted according to the importance and

urgency of the enterprises of remedial actions and should be presented as follows:

R 1: Recommendation that is important and urgent undertaking;

R2: A recommendation that is important but can be addressed in the long run;

R3: A recommendation that should be taken into account but that does not have a direct

and critical impact on the actual activity of the unit.

Information procedure

The report is sent by the group chairperson to the Quality Office, which gives a copy to

the head of the evaluated department and the managing director in order to correct any

eventual errors in the presenting of the facts.

The department head and the director within a week make the necessary upgrades and

send them to the Quality Office.

31

The Quality Office sends the Chair a report with changes which, after consultation with

the group, may accept or refuse the improvements, but they should include in the final

report to the Quality Office, which sends it to the Managing Director, the Quality

Assurance Committee and the Heads of Departments/Programs.

Leaders of academic and administrative units circulate the report to their employees after

being discussed at the Quality Assurance Committee and after being discussed at the

Academic Council.

Publishing of the report

The group report is published on the website and copies of the publication are provided

for access by the Quality Assurance Office.

32

ANNEX 1: EVALUATION PLAN

Evaluation tools Activity WEEK

Other Semester 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

Questionnaires for evaluation of subject and teachers

Collection

Winter & Summer

Processing

Sending tables without analysis

Analysis

Figure Relationship

Questionnaires for teachers (An individual report is provided through the link)

Meeting / online

Winter & Summer

Processing

Analysis

Figure Relationship

Questionnaires for assessment of administration and services

Online collection

At the end of the academic year

Processing

Analysis

Figure Relationship

Observation

Collection from departments

Winter & Summer

Processing by departments

Share Report

Development Plan Academic Department

2

Focus groups with students

Organization 1,2

Processing 1,2

Analysis 1,2

33

Focus groups with stakeholders

Collection, processing, analysis

Summer Summer

Questionnaires with Alumni

Collection, processing, analysis

At the end of each academic

year Processing

Analysis

Annual report

Summary, report reflects the findings and addresses the quality indicators

November - December

Key performance indicators; • Composition profile of students; • Progress, success and level of school dropout by students; • Satisfaction of students for their programs; • Teaching resources and support for students; • Career paths for graduates.

Quality indicators

34

ANNEX 2: QUESTIONNAIRE FOR ASSESSMENT

Student questionnaire for assessment of the institutionIn order to fulfill its mission in accordance with the Strategic Plan and the Statute, Riinvest College has built up the internal evaluation process to increase the common understanding of quality assurance of teaching and learning. In order to provide the necessary information in the fulfillment of this standard, through the compilation of courses / modules, Riinvest College also carries out the questionnaires for the assessment of the institution which aims to measure the efficiency of the College in general, the needs and satisfaction of students with the learning environment and services supportive, in particular.

Your feedback affects building up the improvement plan so we invite you to answer the questions below.

Good luck!

* Required

1. 1.Which level of study do you follow?Mark only one oval.

BA Business Management

MA Manaxhment

BSc Computer Science

MSc Computer Science

BA Staffordshire

MBA Staffordshire

2. 2. How satisfied are you with college infrastructure? *Mark only one oval per row.

Very unsatisfied Unsatisfied Satisfied Very satisfied N/A

Lecture hallsLibraryLabsEquipementIndividual discussion space withthe teacherSpace for leisure time

3. 3. Efficiency of the college. How satisfied are you with the following issues:Mark only one oval per row.


Student administrationFinance servicesIT ServicesLibraryResponding to requests

4. 4. Hygiene and Safety. How satisfied are you with the following issues:Mark only one oval per row.


Cleanliness in the objectSecurity at the facilityHeatingLightingOrientation

5. 5. E-learning. Do you use e-learning? (If YES, go to question 6; If NOT pass on question 7)Mark only one oval.

YES Skip to question 6.

NO Skip to question 7.

How much e-learning is used

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6. 6. If you use it, how functional it is?Mark only one oval.

Little functional Stop filling out this form.

Not functional at all Stop filling out this form.

Very functional Stop filling out this form.

If you not use e-learning

7. 7. Why you do not use it? (select one of the options below)Mark only one oval.

I'm not notified about this system

I have little knowledge and need more clarification

I do not need it

Not applicable

https://www.google.com/forms/about/?utm_source=product&utm_medium=forms_logo&utm_campaign=forms

Questionnaire for academic staffASSESSMENT OF THE INSTITUTION - In order to fulfill its mission in accordance with the Strategic Plan and the Statute, Riinvest College has built up the internal evaluation process to increase the common understanding of the quality assurance of teaching and learning. In order to provide the necessary information in the fulfillment of this standard, evaluation of courses / modules Riinvest College also carries out the questionnaires for the assessment of the institution which aims to measure the efficiency of the College in general, the needs and satisfaction of the students together with the academic staff and non-academic, educational environment and support services, in particular.

Your feedback affects building up the improvement plans so we invite you to answer the questions below.

Good luck!

ENGAGEMENT

1. 1. Which administrative unit or study program you are engaged in this academic year?Check all that apply.

BA BUSINESS MANAGEMENT

MA MANAXHMENT

COMPUTER SCIENCE (BSC & MSC)

STAFFORDSHIRE DEPARTMENT

INFRASTRUCTURE

2. 2. How satisfied are you with the following issues?Mark only one oval per row.

Veryunsatisfied Unsatisfied Satisfied Very

satisfied Neutral

Suitable and adequate spaceand working environmentCoordination between managersand staffPerforming tasks in accordancewith the deadlinesRespecting working hoursSetting deadlines for performingcertain tasksCleanliness is at the right levelThe heating / cooling system is atthe right level

ORGANIZATION

3. 3. Do you agree with the following issues?Mark only one oval per row.

Completelyagree Agree Disagree I do not agree at

all Neutral

I am well informed with thecollege missionThe college works inaccordance with legalrequirementsThe college has a culture ofrespect and non-discrimination(gender, religion, ethnicity, etc.)The internal organization of thecollege is pleasantThe rules of operation are clearfor academic staffThe academic staff is wellinformed about all decisionstaken within the collegeThe requirements andcomplaints of the academic staffare taken into account by themanagementSalaries of academic staff aremotivating for results at work

COMMUNICATION

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all Neutral

Communication betweenacademic staff and non-academic staff is satisfactoryReports between managementand academic staff are goodReports between lecturer andstudents are goodCommunication / reportingbetween lecturer and head ofdepartment are good

PROFESSIONAL DEVELOPMENT AND ACADEMIC FREEDOM

5. 5. A pajtoheni me konstatimet në vijim?Mark only one oval per row.


all Neutral

Academic staff has favorableconditions for professional andacademic developmentThe College encouragesextracurricular activities andcommunication with third partiesLecture have academic freedomin the development of activitiesThe College encouragesinnovation and the applicationof new technologiesThe college applies proceduresfor plagiarism

COMMENTS AND PROPOSALS

6. 6. Please give the 3 main priorities you think Riinvest college has:

7. 7. Please provide the 3 main proposals you think should be improved:

8. 8. Additional comments:


Questionnaire for administrative staffASSESSMENT OF THE INSTITUTION - In order to fulfill its mission in accordance with the Strategic Plan and the Statute, Riinvest College has built up the internal evaluation process to increase the common understanding of the quality assurance of teaching and learning. In order to provide the necessary information in the fulfillment of this standard, evaluation of courses / modules Riinvest College also carries out the questionnaires for the institution's assessment which aims to measure the efficiency of the College in general, the needs and satisfaction of the staff with the working environment and support services, in particular.

Your feedback affects building up the improvement board so we invite you to answer the questions below.

Good luck!

POSITION

1. 1. What is your position in college:Mark only one oval.

Rector

Director

Head of programs

Quality office

Recruitment Office

Career office

Finance Office

Administration

IT Services

Technical staff

INFRASTRUCTURE

2. 2. How satisfied are you with the following issues?Mark only one oval per row.

Veryunsatisfied Unsatisfied Satisfied Very

satisfied Neutral

Suitable and adequate spaceand working environmentCoordination between managersand staffPerforming tasks in accordancewith the deadlinesRespecting working hoursSetting deadlines for performingcertain tasksCleanliness is at the right levelThe heating / cooling system is atthe right level

ORGANIZATION



all Neutral

Well informed with the collegemissionThe college works inaccordance with legalrequirementsThe college has a culture ofrespect and non-discrimination(gender, religion, ethnicity, etc.)Pleasant internal organization ofthe collegeThe operational rules are clearfor college academic staffAdministrative staff is wellinformed about all decisionstaken by the collegeRequests and complaints ofadministrative staff are takeninto account by themanagementSalaries of administrative staffare motivating for results atwork

COMMUNICATION AND DEVELOPMENT



all Neutral

Communication betweenadministrative staff andacademic staff is satisfactoryReports between managementand administrative staff aregoodThe administrative staff isengaged in the decision-makingprocessThe administrative staff hasfavorable conditions for thedevelopment of daily activitiesAdministrative staff is free topresent their opinion on variousissues

COMMENTS AND PROPOSALS

5. 5. Please give 3 main advantages that you think college has:

6. 6. Please give the 3 main proposals that you think should be improved:

7. 7. Additional comments:

STUDENT FEEDBACK QUESTIONNAIREMODULE EVALUATION - STAFFORDSHIRE

MODULE EVALUATION

1. 1. Module TitleMark only one oval.

Name of the module (dropdown menu)

2. 2. Year/semesterMark only one oval.

Year and semester for each module (dropdown menu)

3. 3. Overall I am satisfied with this module.Give a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.

1 2 3 4 5 6

4. 4. The module has been presented at the right paceGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.

1 2 3 4 5 6

5. 5. The academic input has been clear in its aims and intentionsGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.

1 2 3 4 5 6

6. 6. I have been provided with clear instructions on how I am being assessed and the criteriathat will be used to judge the standard of my workGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.

1 2 3 4 5 6

7. 7. The material has been structured in a way that helps me to understand the moduleGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.

1 2 3 4 5 6

8. 8. I received enough guidance on what preparation (student centered learning) I needed to dobefore/after classesGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.

1 2 3 4 5 6

9. 9. The reading and other learning resources recommended for this module were helpful,available and appropriateGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.

1 2 3 4 5 6

10. 10. The student activities were helpful in improving my understanding of the moduleGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.

1 2 3 4 5 6

11. 11. How much time (within a week) do you spend to learn and do assignments in thismodule?Mark only one oval.

0 hour

1 - 2 hours

3 - 4 hours

more than 4 hours

12. 12. So far how many times did you have a consultation (after classes) with the lecturerMark only one oval.

0

1 - 2 times

3 - 4 times

more than 5 times

13. 13. Please provide constructive comments on up to three strengths of the current delivery ofthis module (list by importance from 1 to 3, where: 1= highest importance and 3 lesserimportance):

14. 14. Please provide constructive comments on up to three weaknesses of the current deliveryof this module (list by importance from 1 to 3, where: 1= highest importance and 3 lesserimportance):

EVALUATION OF THE LECTURER

15. 15. Module leader/lecturer 1 (Name&Surname)Mark only one oval.

"Name of the lecturer 1"

16. 16. Lecturer 2 (Name&Surname)Mark only one oval.


17. 17. Lecturer 3 (Name&Surname)Mark only one oval.


18. 18. The leader/lecturer organizes and presents the material wellGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.

1 2 3 4 5 6

Leader/Lecture 1Lecturer 2Lecturer 3

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19. 19. The leader/lecturer has provided sufficient practical examplesGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.

1 2 3 4 5 6

Leader/lecturerLecturer 2Lecturer 3

20. 20. The leader/lecturer has devoted enough time to clarify complex conceptsGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.

1 2 3 4 5 6

Leader/lecturer 1Lecturer 2Lecturer 3

21. 21. During lectures classes, the leader/lecturer has allowed the students to interact with eachotherGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.

1 2 3 4 5 6


22. 22. The leader/lecturer has stimulated active participation and critical debate with studentsGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.

1 2 3 4 5 6



QUESTIONNAIRE FOR LECTURERSMODULE EVALUATION

A: Information about the subject/module

1. 1. Year:Mark only one oval.

2017/2018

2. 2. SemesterMark only one oval.

1

2

3

4

5

6

3. 3. Subject/ModuleMark only one oval.

Name of the module

4. 4. Module lecturerMark only one oval.

Name of lecturer 1

Name of lecturer 2

Name of lecturer 3

5. 5. ProgrammeMark only one oval.

BA Management

MA Management

BSc/MSc Computer Science

BA SU

MBA

B: Module Evaluation

6. 6. Have you received student feedback?Mark only one oval.

YES

NO

C: Student answersBased on student feedback

7. 7. Identify most positive comments listed by intensity/importance (from 1 to 5) where: 1 -highest importance and 5 - lesser importance:

8. 8. Identify improvement comments listed by intensity/importance (from 1 to 5) where: 1 -highest importance and 5 - lesser importance:

D. Interpretation

9. 9. Describe briefly your experience in this module and comment on student feedback.

10. 10. How do you evaluate your teaching, assessment and student results this year?

E. Proposals

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Based on your experience so far what changes do you propose?

11. 11. Changes from your side:

12. 12. Changes in the programme:

13. 13. Institutional Changes:


1

PEER OBSERVATION

1. Observation Data

DEPARTMENT PROGRAM OBSERVER

LECTURER DATE TIME COURSE

Gezim Ciriku

YEAR TYPE SUBJECT

First

Second

Third

Lecture

Seminar

Recitation

NUMBER OF STUDENTS (PRESENT) NUMBER OF STUDENTS

Missing (not attending) .......: _______

Having come late ................: _______

2. During Observation

CHARACTERISTICS OF THE LECTURE :

Comments on location, use of technology, curriculum planning, etc ...

2

BEGINNING OF THE LECTURE :

Comments on areas such as classes began, connection with prior lesson, start of the lecture to

theme, etc ...

DURING THE LESSON :

Comments on the areas which held students' attention, pace of lecture, diversity, connection with

research, technology and reinforcement / repetition of key themes, etc ...

END OF THE LESSON :

Comment on issues such as how the session ended, connection with other classes, preparatory

work / homework, assignment of tasks, parts for reading, etc ...

GENERAL COMMENTS :

Communication of ideas, language, adaption level, opportunities for clarification, strategies for

attracting attention, interest, relationship with students, opportunities to ask questions and

communicate others, student participation

3

To be Completed by Lecturer :

What do you think about the lecture?

What kind of difficulties that you face during lecture, if any?

As a result of the discussion (comments) which you received from the observer, what are you

planning to do?

To be Completed by Observer :

What did I notice during the observation that could affect my teaching?

ANNEX 3: ALGORITHMS

A1. APPLICATION– Recruitment Office

Application Online/On-site

Regular Transfer

With Scholarship

No Scholarship

Testing

MAPPING

Decision

VendimMA

PING

Vendim

Head of

Department

VendimMAPI

NG

Vendim

Evaluation the

amount for the

scholarship

Price

determination

Price

determination

Decision of the

price

Administration

Price

determination

Decision of the

price

Decision of the

price

A2. ACCEPTANCE/REGISTRATION

ACCEPTANCE/REGISTRATION

Complete

Student’s file

Incomplete

Letter of acceptance

Contract

Student completes their

file

Letter of acceptance

(conditional)

Payment plan. The time for the first deposit (if applicable)

Registration at the finance office

Registration of first semester

A3. SEMESTER REGISTRATION 2, 3, 4, 5, 6 Third, fifth SEMESTER –Fulfilled Financial and Academic Requirements

Second, Fourth, Sixth SEMESTER – Fulfilled Financial Requirements

Financial Requirements

NO (SIM) No Debt

YES (SIM) With Debt

E-mail announcement

Phone announcement

No action from the student

Problems with finance

Request for a second look at debt

payment

Notifying the student

Approval of request

Verification of Registered

Semester is printed

File for dicontinuation

Mos-aprovimi kërkesës

Notifying the student

Collecting the debt with bailiff

Payment is done

Academic Requirements

Semester Registration

Semester registration

Announcement of return to

studies

Decision for Discontinuation

Announcement sent to student

Active Student

Passive Student

A4. PAUSE

Pause

Request made from student

Not Approved

Approved

With Debt

Without debt

Payment of debt

Student gets notified


Decision for break/pause

Term for re-registration


Without debt

With Debt

Payment of debt

Decision for discontinuation


File for discontinuation

File for break/pause

Decision for

discontinuation/pause

gets sent to finance

office

A5. DISCONTINUATION

DISCONTINUATION

Request from student

Request from administration

Form with reasons


Without debt

With doubt

Payment of debt



File for discontinuation



Without debt

With doubt

Payment of debt

Decision for

discontinuation/pause

gets sent to finance

office

A6. RETURN/COME BACK

RETURN

Continues (where the

process was left)

New registration


From pause

From withdrawal

File examination

The procedures for registering

the semester for on as usual (A3)

A7. REGISTRATION OF THE ACADEMIC YEAR

Registering second and third year Third and fifth semester

Financial requirements

Academic Requirements


YES NO

With debt Without debt

Payment of debt


Decision for re-take

Financial requirements

With debt Without

debt

Decision for retake

Payment of debt

Registration in the appropriate lists


A8. STUDENTS’ ATTENDANCE IN LECTURES

ATTENDANCE

PROFESSOR

Downloads the lists online

Registration of participants

Hard Copy - Administration Online Registration – Professor

(within a week)

Monthy count of academic hours – administration/finance