Reimagine Conversations

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Reimagine Delft

A community based contact centre

A collaboration between

Zoe Incubation Centreand

ZaiLab

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A world of new possibilities

Reimagine Delft

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History of Zoe Incubation Centre

Started feeding kids since 1995

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History of Zoe Incubation Centre

• Accessed the “old Radio Building” in 2009

• In 2010 started the Core Training Program which consists of• Soft skills (attitude and behaviour)• Fundamentals (numeracy)• Core skills (occupational health and safety)

• In 2011 started with Call Centre Training• 600 agents trained to date• 340 placed in various places

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1998 2008 2014

History of ZaiLab

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ZaiVision

Reimagine Delft Objectives

• Each candidate will go through a full Core Training Program

• Then when passed undergo work readiness program along with an entrepreneurial development course

• Create employment• Some will work at the community centre• Some will work at home• Some will work in the private sector

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3 Areas of Importance

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Technology

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Skills• It starts with basic life skills

• Furniture

• Universal waiting room

• Cherries on the top• Software that makes you feel• Conversation history• Conversation journey• Weather and location

Skills

Skills

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SkillsArtificial Intelligence

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Cost

AWS

Goals

Standard CC - Floor Plan

62 Pods

The Layout You Could Have

72 Pods

Delft – Stimulating Environment

61 Pods

ZaiPod Exec

ZaiPod Exec

ZaiPod Exec

Delft by the Numbers

Population 152 030Average household size 3.84Ratio of matriculants 27%Unemployment rate 41%Ratio living below poverty line +/- 69%Households with no income 6 564

Our Aim is to create 1000 jobs within 3 years

Bandwidth to community centre FiberTraining In placeCompanies interested to outsource In placeBandwidth to homes In progressHome agent Not tested

Zai Thanks You

Zai Thanks You