CORPORATE OVERVIEWSummary

Powering the Cloud from the Network

Our vision

We are a technology company at the

crossroads of where the future

Clouds will migrate

Our mission

To providing agile and value-driven global

communication solutions for our

customers by leveraging our core assets:

GLOBAL NETWORK AND DATA CENTERS

EXTENSIVE PARTNERSHIPS

OUR PEOPLE

We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate

POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS

CLOUD X®

PLATFORM &

ECOSYSTEM

SUBSEA

NETWORK &

INFRASTRUCTURE

INDIA

NETWORK &

INFRASTRUCTURE

MANAGED

NETWORK

SERVICES

CA

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OUR PEOPLE

POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS

We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate

SUBSEA NETWORK & INFRASTRUCTURE

LEADING OTT PROVIDERS A VAST NUMBER OF LEADING

CONGLOMERATES, BANKS & ENTERPRISES

PUBLIC AND GOVERNMENT

ORGANIZATIONS

Our network is used by:

MOST OF THE WORLD’S LARGEST CARRIERS

We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate

POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS

INDIA NETWORK & INFRASTRUCTURE

Our network & infrastructure solutions

are used by:

And major Indian Government

Organizations:

Our Cloud solutions are used by:

We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate

POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS

CLOUD X® PLATFORM & ECOSYSTEM

USERS ACCESS SERVICES VIA

GCX MPLS OR ETHERNET

USERS ACCESS SERVICES

VIA INTERNET

WWW CLOUD X FUSION

GCX MPLS & Ethernet Connectivity

GCX Global Network

InfrastructureGCX Subsea Fiber Network

& Global IP Network

RCOM Indian Infrastructure

Fiber Network & Data Centers

PORTAL-BASED ACCESS & CONTROL

SD-WAN

Functions

Virtualized

Network

Functions

Palo New

Alto York

CLOUD X

Services

3rd Party

Services

CLOUD X WAN Controller CLOUD X Orchestration Platform

CLOUD X NodesLondon Paris Mumbai ChennaiHong Sydney

Kong

WWW

Our Managed Network Services are

used by:

We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate

Best Managed Services Provider

Global Cloud Xchange

POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS

MANAGED NETWORK SERVICES

www

WAN Xtra

Hybrid

xDSL Broadband

Global

Ethernet

MPLSMPLS

MPLS

CLOUD X

FUSION

MPLS BMPLS A

GCX Management Boundary

GCX Management Boundary

We have a truly global work force:

3,500 employees from 102 different nationalities and located in 60 places across the planet;

Over 600 engineers and over 120 CPAs and FAs

Customers supported in 19 languages around the clock

We service customers through an efficient India-based operation supplemented with in-country resources in Europe, USA, Asia Pacific and Middle East

We have IN-sourced our operations to India rather than OUT-sourced them

We maintain highly expert technical & service-oriented support resources close to our customers

Our staff are fully accountable to the customers they support

Through our Customer Advocacy Team (CAT) program, we provide dedicated resources to provide end-to-end support to key customers

Our non-hierarchical organisation means we are agile and responsive to our customers’ needs

Our customers have easy access to executive-level management (all the way up to Chief Executive) when required

We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate

56% REDUCTION in open ticket queue

51% FASTER resolution of all incidents

31%FASTER resolution of the DOWN

incidents

15%IMPROVEMENT with the supplier

incident resolution time

POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS

OUR PEOPLE

Global Cloud Xchange's

service and support quality has

improved significantly in the

past year due to its new

Customer Advocacy Program .

This has resulted in a big

reduction in open tickets and

faster resolution of incidents

and outages.

Gartner July 2016

“

“

We Are A Technology Company At The Crossroads Of Where Future Clouds Will Migrate

POWERING THE CLOUD FROM THE NETWORK THROUGH GLOBAL CONNECTIVITY SOLUTIONS

CLOUD X®

PLATFORM &

ECOSYSTEM

SUBSEA

NETWORK &

INFRASTRUCTURE

INDIA

NETWORK &

INFRASTRUCTURE

MANAGED

NETWORK

SERVICES

CA

RR

IER

S &

OT

T P

RO

VID

ER

SG

LO

BA

L E

NT

ER

PR

ISE

S

OUR PEOPLE