relationships and dealing with difficult people
DESCRIPTION
Nick Weeks, MSCSA Presidents’ Group Vice Chair & Thomas BergTRANSCRIPT
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The Verbal Judo Series
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Conflicts of personality are a primary factor of
internal issues.
Presidents are the facilitators of disciplinary
meetings (a time-consuming practice).
Understanding challenging personality types
can curb issues before they happen.
The Sinister Six
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Fly into a rage at the drop of a hat
Unpredictable
Can act like tyrants when they don’t get their
way
Can be abusive
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Separate them from the group
Allow them to vent their anger within reason
Set boundaries early
State your position, stay factual, stay cool
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Smarter than you in their area of expertise
Commonly correct what you say
Quick to point out your flaws
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Know your facts
Capitalize on their knowledge by asking
questions
Strategically place them on like assignments
Praise their work
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Use potshots & sarcasm to undermine you
Will fail to complete projects & blame you
Rarely ever takes the lead
Rarely ever contributes
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Keep issues fact-centered
If necessary, use open-ended questions to put
the spotlight on them
Use the fear of open confrontation against
them
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Focuses on the down side of every issue
Every idea is wrong
Every initiative will turn out badly
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Understand their perspective, but don’t
endorse it
Stay factual
Don’t get drawn into an argument
Stay positive
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Super excited about everything
Volunteer for everything
Overcommit themselves
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Know their expertise
Limit what you ask of them
Affirm their contributions
Teach them to say no
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They watch everything but say nothing
Rarely socialize with the group
Unable to figure out motivations
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Draw them out with open ended questions
Be persistent, but patient
Look for non-verbal cues
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Know your triggers (mindfulness)
Bulls: Separate emotion from fact (cool down)
Geniuses: Teach, don’t preach
Sucker Punchers: Ask questions (honest
assertiveness)
Downers: Focus on the good
Cheerleaders: Get others engaged
Ghosts: Get engaged!
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Thanks for playing!