reliant training deck 2014

8/10/2019 Reliant Training Deck 2014

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2011 Reliant Energy Retail Holdings, LLC. All rights reserved.Proprietary and Confidential Information

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2 2011 Reliant Energy Retail Holdings, LLC. All rights reserved.Proprietary and Confidential Information

WHO IS NRG


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A Different Kind of Energy Company

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WHO IS RELIANT


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Proprietary and Confidential Information

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HOW ELECTRICITY WORKS


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TDSP vs. REP!"#$%&'%%'($ * +'%,"'-./($ 01"2'31 4"(2'51"6!+0478

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Transaction Types0,#$5#"5 0E',3>! X'%&*%-* )I$'5> $) '>" =6)' 56==6& '-%&)%5+6& 'DH"! S )'%&*%-* )I$'5> I$## '%M" %&DI>"-" ?-6= 1 '6 GJ '>%' %HH#$5%&') 5%&)5>"*" ="'"- 'DH"7 '>" *%'" %&* '>" +="% ,ZX4 56=H#"'") '>" '-%&)%5+6&E

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PLANS AND PRODUCTS


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Key Benefits

-No energy charge all weekend ( 8 p.m. Friday to 12a.m. Monday )

-Secure a low price for 24 months

-Enjoy the satisfaction of doing your part to reducedemand on the electric grid when you shift your usageto off-peak times.

-24/7 customer service and support, online or by phone

-Access to information and tools to help put you in

control of your electricity budget

-The Free Weekends plan is ideal for customers whouse more electricity on the weekends.

-TDSP Fees still apply for weekend usage

Value Proposition

-With the Reliant FreeWeekends 24 plan, yourenergy charge is free allweekend long.

-This plan incentivizescustomers to shift theirusage to the weekend.

-The more they shift themore they could save.

-This shift of usage can helpease the demand on thegrid.-Weekend time period isFriday 8pm to Monday 12a.m.

-There is no energy chargefor electricity used duringthat time

Selling Points vs. Competition(TXU)

Reliant Free Weekendsvs. TXU Free Nights :Focus on:

- Reliant free energytimes: 8p.m. Friday to 12a.m. Monday- TXU free energy times:

10 p.m. 6 a.m. every day


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ENROLLING CUSTOMERS


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ZsL `H"&$&. X5-$H'System Introduction: ! Thank you for calling Data Exchange.! Press 1 for English or 2 for Spanish

! Please wait for the next Available agent.DXC agent with Reliant Sales Advisor: ! What is your Center ID? / Cul es su nmero de Centro?! What is your Agent ID? / Cul es su nmero de agente?! What is the unique Reference Code? / Cul es el Cdigo de Referencia?! What is the promo code? / Cual es el cdigo de oferta?! What is the Plan Name and Term? / Cual es en nombre del plan, y el plazo del contracto?! Is this a standard switch or a desired switch? / Sera un cambio standard o deseado?

! IF Desired Switch:! What is the desired start date? / Cual sera la fecha deseada de comienzo?

Continue DXC agent with Reliant Sales Advisor: ! Will I be speaking with [ Customer s Name ] or their spouse? / Estar hablando con [ Nombre del Cliente ] o el esposo(a)?! May I have the customer s day-time phone number? / Me puede dar el nmero de telfono del cliente para contactarlo(a)en el da?! Is there an evening number different from the day-time? / Hay un nmero de telfono diferente para contactarle en las

tardes?! Which number should I call the customer back on, daytime or evening? / Cual nmero debo usar para llamar al clienteahora el del da o el de la tarde?! Please be sure that the customer s phone is available for me to call them back and please disconnect this call and I will callback to speak with the customer within 30 seconds. / Por favor asegrese que el telfono del cliente est disponible para yollamarlo ahora y por favor desconecte para regresarle la llamada y hablar con el cliente dentro de 30 segundos

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QUALITY ASSURANCE


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ACRONYMS AND CONTACTINFO


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reliant training deck 2014

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