remaking the branch in the era of digital banking
TRANSCRIPT
![Page 1: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/1.jpg)
ERA OF DIGITAL BANKINGIN THE
REMAKING THE BRANCH
![Page 2: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/2.jpg)
2
The branch is still a real-life ambassador of the brand.
Many new technologies piloted first in branches.
Even Digital Banks are looking at branch
Branch strategies remain high on the agenda
![Page 3: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/3.jpg)
Here are some things to consider
in transforming the branch as we know it.
3
![Page 4: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/4.jpg)
The Branch as a High-touch Experience
4
Whether it is through
in-person KYC, or through
meaningful and personal
conversations between
the customer and staff, the
branch becomes crucial
to really understanding
the customer.
![Page 5: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/5.jpg)
Biometrics for voice and facial recognition
Document and workflow management
Workflow orchestration
Workflow optimization
Customer profiling
Robotic process automation
Chatbots
Solutions for a New Branch Experience
The Branch as a High-touch Experience
5
![Page 6: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/6.jpg)
The branch is where
customers can use all
channels offered by the
bank – including digital
channels – seamlessly.
Imagine a well
connected ecosystem of
channels, customer
data, and customer
insights all in one place. 6
The Branch as the Center of the
Omni-channel Experience
![Page 7: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/7.jpg)
Solutions for a New Branch Experience
Omnichannel
Omnichannel portals
Omnichannel contact center
Messaging automation
The Branch as the Center of the Omni-channel Experience
Chatbots
Digital branch
IoT gateway and IoT Management
7
![Page 8: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/8.jpg)
Bank branches can
become high-velocity sales
centers where staff – in
branch, or remotely – can
talk about the product
requirements of the
individual customer.
The Branch as the Gateway to Advisory
8
![Page 9: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/9.jpg)
Solutions for a New Branch Experience
Customer profiling
Customer analytics
Cognitive
Omni-channel portals
The Branch as the Gateway to Advisory
Chatbots
Workflow orchestration
Messaging and marketing automation
Proactive outreach
9
![Page 10: Remaking the Branch in the Era of Digital Banking](https://reader034.vdocuments.net/reader034/viewer/2022052116/5a64a20a7f8b9a3b568b50dd/html5/thumbnails/10.jpg)
Find out how to power the future of branches and get ready for a new branch experience.
Click here to find out how