remote worker - road warrior
TRANSCRIPT
The Remote Worker/ Road WarriorNEC’s UNIVERGE®360
Placing People at the Center of Business Communications
Tory HassenauerSr. Account ManagerNEC Unified Solutions
NEC Unified Solutions, Inc.Page 2
Agenda
• The Challenges of the Remote Worker
• Desk top applications
• Conferencing and Collaboration
• Mobility – desk top integration
• Unified Messaging
• Soft client – user experience
• Demo
NEC Unified Solutions, Inc.Page 3
ExampleInterconnect e-mail, IM, messaging, wireless, video, and calendars with Unified Communications and Unified Infrastructure
Challenges
Need to be productive anywhere any timeNeed to work more efficiently Have the appearance of working in the officeNeed for collaboration toolsSimplicity of one Voice mail and one extension
NEC Unified Solutions, Inc.Page 4
NEC SolutionsCustomer Service
Call centers Wireless LAN connectivityVideo-based messaging and alertsAutomated messaging
Network Management and Security ServicesManaged servicesNetwork security servicesCentralized management
Conferencing and CollaborationVideo conferencing, streaming video, and interactive whiteboardsCollaboration suitesWireless LANs
Safety and Security911 applicationsEmergency communication applicationsEmergency conferencing
Infrastructure for Telephony & MobilityLAN/WAN & Wi-Fi NetworksWireless handsetsMobile clientsRemote work solutions
Personal ProductivityUnified communications Virtual attendant Presence managementAdvanced application services Speech-enabled interactive voice response
NEC Unified Solutions, Inc.Page 5
Fully integrate communications
throughout your business
MobilityUnified MessagingSoft phone – clientDesk top applicationsConferencing and collaboration
What UNIVERGE360 Can Do for Your Business
Desktop Telephony
NEC Unified Solutions, Inc.Page 7 © NEC Corporation 2007P
Unified Communications for BusinessEnhancing Communications Through a Single Interface
PresenceStatusContact RulesVoice / Unified MessagingContact CenterAnswering PositionConference ManagementMobility Web Portal
Unifies all contact methodsVoiceEmailWeb-based interaction
From the Desktop or the SmartPhoneScale by Adding Modules Based on Business Need
Unified Communications
Presence Status Mobility Collaboration
NEC Unified Solutions, Inc.Page 9
Convergence – The Next Phase
Unified MessagingInternet ProtocolNetworks ConvergeMobile Devices
Instant MessageRules Based ProfilesRole DrivenCollaborateManaged MobilityCan you hear me NOW?
NEC Unified Solutions, Inc.Page 10
What is Unified Communications
NEC Unified Solutions, Inc.Page 11
Consumer Driven UC
ProfilesMySpace.comPersonalized Ring Tones
GroupsContact InfoCaller “Circles”
Status InformationBuddy Lists
MessagingIMChateMail
MultiMedia CollaborationChat RoomseLearning
NEC Unified Solutions, Inc.Page 12
NEC UC StrategyUnified Communication enables our customers to experience greater productivity through the convergence of communication channels and business processes based on a user’s ROLE merging a combination of technologies, devices and services, including:
User (IP) mobilityPresenceStatusCollaborationVideo and voice conferencingMessagingContact Center
NEC Unified Solutions, Inc.Page 13
A Unified StrategyUC enables customers to experience greater productivity through the convergence of communication channels and business processes
UCB UCE
Small EnterpriseMarket Size
Unified Communications for Business
NEC Unified Solutions, Inc.Page 15
What is UCB? UCB unifies NEC’s Q-Master with voicemail, unified messaging, mobility,
presence and desktop telephony applications.
UCB is a multimedia contact manager with a single point of administration.
UCB is a single server application for all customer communication objectives targeted at the SMB market.
UCB is modular to meet the specific needs of your customer.
UCB focuses on a user’s ROLE within an organization.
UCB is now available across all SV Platforms
NEC Unified Solutions, Inc.Page 16
Con
sole
Des
ktop
Attendant
Unified Communications
Con
tact
C
ente
r
Agent
•Presence•Internal Chat•IM•Conferencing•Screen Pops•Administration•Reports•Fax Management•eMail Management•Notifications•Contact Rules•Personalized Greetings•Outlook Integration•CRM Plug In’s
Roles Based UC in UCB